Hanna Wallin NHPRC2013
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Transcript of Hanna Wallin NHPRC2013
Equality and health orientation in health services
Priority issue for SALAR 2013
Marianne Granath och Hanna Wallin
2 Jgr
A learning project –Care on equal conditions
7th Nordic Research Conference in Health Promotion
Why?
Medical care services do not reach all of the population equitably.
Socio-economic
Ethnicity
Gender
and many other reasons
Making equal = to differentiate
Background of the project
Purpose
- To identify and develop methods for achieving equitable care
Important
- The project covers all aspects of health and medical care – from reception, accessibility, treatment and cohesive care processes to management and governance.
Project frame
An agreement between SALAR and the Swedish government
- Duration of 3 years (2011-2014)
- Tot. 11 million SEK
- 8 participating primary care units
- Method is based on Breakthrough Series
- Ending with a National conference 21st of March 2014
Project target areas
Project target areas
1) Access for groups that are not reached by health and medical services today and are at particular risk of ill health,
2) Communication skills in health services
3) Access to health promotion and preventive health efforts and
4) Patient satisfaction.
Initial work/results
Approaches to be tested and evaluated during 2013 include:
Walk-in primary care services for those who have difficulties booking over the phone
Health promotion efforts which are needs-based for the local population
Make primary care professionals/employees conscious of their norms and values in order to improve their communication skills in the patient encounter.
Challenges in providing equality and patient safety:
Access to interpreters at all patient meetings – a funding issue
Continuity in primary care services contacts – shortage of general practice specialists
Cultural competence among employees and language diversity among patients
Challenges
To involve the whole organization
Lack of time, lack of resources
Sustainibility over time
Willingness to develop and change routines
High level of engagement
Contact
Sveriges Kommuner och Landsting (SALAR)Hanna [email protected] [email protected] Lö[email protected]