Handout-01-Ch1-Introduction.pdf

Change Management 3/1/2013

Instructor: Lam NguyenEmail: [email protected] 1

Chapter 1

Introduction to Change Management

Learning Objectives

After completing this module, you should be able to: identify the challenges to change management describe the nature of the environment as it relates to

change management examine change management metaphors and perspectives apply the change framework.



Chapter Outline

The change problem The role of the environment Change management metaphors and

perspectives Analytical framework Case studies

Introduction

Change is a normal part of business life Managing change affects performance Change management is difficult and complex Change is pervasive in business Instructive to review approaches to change



The Change Problem

Rapid environmental change Human psychology Engrained systems Institutionalised ideas Conflicting cultural standards

Change in the New Business Environment

A time of unprecedented change? Technological developments Business change More organizational casualties than ever Globalisation and trade liberalisation



Perspectives on Managing Organizational Change

Proliferation of metaphors about change Perspectives are used for conceptualization Frameworks for thinking about change Based on many common ideas Typology of 10 perspectives as a summary

1. The Biological Perspective

Change as analogous to those in the natural world

Darwinian evolution and life-cycle Strength: Weakness:



2. The Rational Perspective

Strategic approach Structure/competencies match environment Linear, direct and based on planning Strength: Weakness:

3. The Institutional Perspective

Shaping force is the industrial environment Includes social, governmental, legal, cultural Encourage conformity to standards Strength: Weakness:



4. The Resource Perspective

Acquisition and deployment of resources is the critical activity driving change

Management of resource assets pivotal Strength: Weakness:

5. The Contingency Perspective

Behavioral view governed by situation Change decisions must account for

technology, structure and size Strength: Weakness:



6. The Psychological Perspective

Individuals personal psychology Personal psychological reaction to change Importance of resistance to change Strength: Weakness:

7. The Political Perspective

Change driven by desire to introduce new philosophies, approaches or ideas

Causes conflict and resolved by power Strength: Weakness:



8. The Cultural Perspective

Change is governed by the values and beliefs shared by organizational members

Encourage conformity but difficult to change Strength: Weakness:

9. The Systems Perspective

Relationship of organizational parts Change must be holistic Change to one sub-system affects others Strength: Weakness:



10. The Postmodern Perspective

Rejects universal theories or best-practice Change best understood through social

reality, which can be contradictory Strength: Weakness:

Managing OrganizationalChange Perspectives

Systems Rational and strategic Contingency Psychological Political



Managing Organizational Change: An Analytical Framework

Driving change: Change levers: Change enactors: Maintaining change:

Affecters

Culture: Context: Knowledge: Technology:



Figure 1.1: Managing organizational change An Analytical framework

Chapter Review

Many change interventions fail Not attempting to change is a path to failure Rapidly changing, turbulent environment 10 change perspectives Analytical framework and affectors

Handout-01-Ch1-Introduction.pdf

Documents

Transcript of Handout-01-Ch1-Introduction.pdf