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Gundu Pa daywelcomes locals page 3

Featured: A/Facility Manager Heather Tyrrell and staff ready for this weekend’s open day.

Virtual Fracture Clinicreducing waiting times

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Coochie Cafe Surveyreveals food favourites

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Metro South Healthreleases Annual Report

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Thursday, 5 October 2017

News from Redland Hospital and Wynnum Health Service

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Redland patients

Featured: Dr Jack Gilmore.

Redland Hospital’s Virtual Fracture Clinic will achieve real time savings for patients and the orthopaedic outpatient department for minor bone injuries of the hand, wrist, foot and ankles.The Clinic, which opened on June 5, currently reviews around three cases every day during its opening hours of 11.30-12pm.

“We have received a lot of positive feedback from

clinicians and patients on the benefit of the VFC clinic which promotes increasing awareness,” Michelle said.

“We hope that as more patients start utilising the clinic, this will result in shorter waiting times for acute fracture patients.”

Michelle said it should also see a decrease in on-going hospital visits for patients with simple, stable injuries as they are triaged without having to come to hospital but instead directed to alternative clinical pathways such as physiotherapists or discharged with

the advice from the triaging physician and follow-up care from their local GP.

Logan Hospital Consultant Orthopaedic and Trauma Surgeon Dr Nick Shortt developed the virtual model to reduce the amount of time patients needed to spend coming to the clinic, reduce administration around clinic bookings and provide a more effective treatment option for patients with direct referrals to allied health rehabilitation for their particular injury.

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The Wynnum-Manly Community Health Centre, Gundu Pa open day is this

SATURDAY, 10AM-2PM at 20 New Lindum Rd.

Featured: Wynnum-Manly Community Health Centre NUM Eric Ford.

The $13.6 million Wynnum-Manly Community Health Centre, Gundu Pa, will open its doors to the community for the first time this weekend before officially opening on October 24.A/Facility Manager Heather Tyrrell said consumer feedback had guided the development of the new health facility ensuring a range of services would be available including 24-hour primary care, an expanded dental and BreastScreen clinic, new specialist outpatient clinics, expanded chronic disease services, allied health services and child development and mental health services.

A/Principal Dentist Tony Chen said the new centre would allow the dental clinic to expand from three dental chairs to six.

“It’s very exciting because this will allow us to offer more services and reduce wait times,” he said.

Wynnum-Manly Community Health Centre,

Gundu Pawelcomes community

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Metro South residentsLess waiting, better facilities for

with Brisbane South Primary Health Network to encourage patients with non-urgent ailments to see their GP instead of visiting the emergency department.

Mr White said despite high activity levels across all service areas, waiting times for elective surgery and specialist outpatient services had been reduced.

Metro South Health Acting Chief Executive Robert Mackway-Jones said another major focus for 2016-17 was to improve the whole health care experience for patients by going beyond treating clinical symptoms and looking at ways to improve the overall healthcare experience.

“This year we commenced our journey toward formal Planetree recognition, an international program that recognises excellence in person-centred care,” he said.

“We are pleased to advise that the organisation is well on track to become Australia’s first Planetree recognised organisation.”

Metro South Health has cut waiting lists and delivered new and upgraded healthcare facilities to the Brisbane South, Logan and Bayside communities.Metro South Health Board Chair Terry White said the health service’s 2016-17 annual report outlined impressive service improvements for patients across the region.

“This year, we have been focussing on helping people avoid coming to hospital where possible -with services like Hospital in the Home, and partnerships with community organisations, allowing people to get better in a more familiar environment.

“We have also been working closely

In Metro South Health during 2016-17:• 256,015 people were admitted to hospital• 285,041 people presented to our emergency

departments• 1,198,602 outpatient appointments were completed• 26,035 elective surgeries were performed• 188,145 free dental appointments were performed• 5,171 babies were born

To view the Annual Report click here

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From Tuesday 3RD OCTOBER

C oochie Cafewill be opened from:

MONDAY - FRIDAY | 8:30am to 7:00pm

SATURDAY & SUN-

There will be daily hot specials, toasted sandwiches, chilli chicken wraps, grilled items (ie. burgers and steak sandwiches), healthy choices

and many more items on sale during the extended operating hours.

Click here to access the Coochie Cafe survey

The Pulse is published weekly by the Media and Communications Unit, Logan Bayside Health Network. To submit an article or if you just want to share an idea, email heidi.giddins@health.qld.gov.au or call 3299 8145. Let us know if you are having an event so we can attend and capture the moment or just sent through your story. We would love to hear from you... Previous editions of The Pulse can be found here >>

Survey Says what you want to eat is ...

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Coding Sticker placement – Please ensure to: >> Tick correct month >> Discharge month is coding month >> Two months can be ticked if there are two separate discharge months >> For accurate coding a Discharge Summary is required

Fill in Date of Separation box in the Patient Admission Sheet >> Run the patient list report on HBCIS to ensure that all patients are discharged prior to returning the chart to coding. >> HBCIS Pathway steps to do this: 1. Admissions, Discharge & Transfers (1) 2. Inpatient Management Menu (1) 3. Current Occupancy Enquiry Menu (3) 4. Ward Enquiry (4) a. Field 01 = ‘1’ – Bed details b. Field 03 = ‘Day’ – ward code Page 2 of 2

File forms in correct order >> Assist coders with much faster and accurate coding standards by filing forms as per Order of Filing Guide (OFG).

Correct tracking of charts >> Assists coders/medical records staff to locate charts during coding deadline. Incorrectly tracked records cost time and resources and put the patient at risk.

Pink Sticker >> Remove pink sticker after the Discharge Summary has been completed. >> If there is a number on the side of the sticker follow the number order and send the chart where it’s required first, however DURING CODING DEADLINE PLEASE PRIORITISE CODING FIRST.**

Coding Stamp >> Charts that have been coded will have a coding stamp on the Patient Admission Sheet. >> The box will be ticked if the coding has been completed without a Discharge Summary.

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Who are they and what do they do?How can admin staff ASSIST coders?

What are Clinical Coders?Clinical coders convert information from patient’s medical

record into alphanumeric codes according to a health classification system.

Why do we need codes?These codes form part of data collection which is used for

research, funding and health care planning. Clinical coders must have an excellent attention to detail in

order to produce high levels of accuracy. They must also have a comprehensive knowledge of medical

terminology.

What is the deadline?Coding Deadline is the second week of the month.

C ontact HIMS on:Contact us HIMS Department

Phone: 3488 3349

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Dear colleaguesIt is with great thought and deliberation that I announce my retirement as Chair of the Metro South Hospital and Health Board.

This role has been one of my greatest career highlights.

It has been an honour to work alongside so many passionate, caring, hard-working individuals who come here every day to deliver extraordinary person-centred care for our patients and community.

Since joining Metro South Health in July 2012, I have had the pleasure of witnessing remarkable achievements across the whole health service with particular focus on innovation and person-centred care.

Just some of these achievements include:

• Significantly improving our elective• Surgery performance: Category 1

patients seen on time increased from 89% in 2012-13 to 99% in 2016-17. During the same period, Category 2 increased from 69% to 91%, and Category 3 from 64% to 97%

• Increasing our capacity for elective• surgery procedures from 23,208 in

2012-13 to 26,035 in 2016-17 • Decreasing the number of patients

waiting longer than recommended for

a specialist outpatient• Appointment by an astounding 70 per cent (or 42,208 appointments) from February 2015 to August 2017• Decreasing our average length of stay from 3.58 days in July 2012 to 3.07 days in June 2017.

These outcomes are not just Performance figures; they are a life changing reality for the patients and their families that you care for every day.

These results reflect the efforts of each and every one of you and I thank you for your dedication, care and compassion.

By far the most inspiring part of my time as Board Chair has been working with you – our staff. It has been both a pleasure and a privilege.

My last day will be on 5 October 2017 and a new Board Chair will be announced in the coming days.

I wish you all every success in the future and I look forward to seeing all the successes, innovation and person centred care initiatives Metro South Health will deliver in the future.

Sincerely,

Terry White AO

Board Chair Terry White says goodbye this week to Metro South Health Did you know...

All MSH employees are responsible for legislation compliance?

Search for legislation compliance on QHEPS to understand your role.

Did you know...All MSH employees are responsible for legislation compliance?

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iRMS Program

Metro South Health Integrated Referral Management Solution (iRMS) Program

Have you heard of the Specialist Outpatient Strategy?

In 2016, the Specialist Outpatient Strategy was launched in Queensland, aimed at tackling specialist outpatient waiting lists and improving access to specialist services by 2020.

How will the Department of Health deliver on this strategy?

The Department will work in partnership with Hospital and Health Services (HHSs), Primary Health Networks and relevant health stakeholders to implement a state-wide integrated Referral Management Solution (iRMS) that will improve management and tracking of patients across all stages of their health journey, from General Practitioner visits through to outpatient appointments and discharge.

The iRMS will provide rapid, real-time access to referral information at any point in the referral pathway, allowing those involved in patient care to better manage and optimise the patient journey, improve patient safety and reduce specialist outpatient wait times.

What are the system components that make-up the iRMS?

External and internal eReferral capability, which will allow authorised users to create and submit an electronic referral to a Queensland Health facility and/or speciality.

A referral service directory, a system that contains the details of all HHS and Department of Health referral end point locations and the necessary system support that will enable referral lodgement.

A centralised referral lodgement and tracking capability, a system that receives all submitted referrals and directs them to the appropriate HHS for processing.

It is intended that each system component above, will allow for integration with each HHS Referral Workflow solution capabilities. This will support the referral registration, triage and waitlisting of referrals in line with HHS workflow requirements.

iRMSIntegrated Referral Management SolutionImproving the referral experience for patients, GPs and hospitals