GSD - Technical Access Centre

TaraSpan GSD Technical Access Centre Overview

© COPYRIGHT 2012 TARASPAN INC.

TaraSpan in Brief

© COPYRIGHT 2012 TARASPAN INC.2

Our Vision

TaraSpan becomes THE facilitator of global technology

trade between Canada, UK, US & India always delivering best-in-class technology solutions to

customers


Our Mission

TaraSpan is in the business of delivering productivity and growth

to our customers


Our History


The Problem We Solve


Our Solution


The Global Services Division


Software Engineering Quality Assurance Technical Access Centre (TAC)

A mature and tech savvy group offering TECHNOLOGY SOLUTIONS services to Canadian clients

Product Support Services

Technical Support Services

IT and System Support Services

Technical Access Centre (TAC)


Deliver Managed Services

Our Deliverables


Resolve technical issues with products via

troubleshooting and root cause analysis

Manage the support ticket queue working to

resolve/close open support tickets

Analyzing log files as part of the troubleshooting process

Create technical documentation and process guidelines for deployments

done

Coordinate with Sales and Marketing teams while

resolving support requests

Coordinating with Systems Engineering team, or escalate

to Engineering teams

Provide feedback to Product Marketing and Engineering

Provide on-site customer support and training

Why TaraSpan


Deep Domain and Technology Expertise

Access To Talented Resources

Projects Executed Within Time And Budget

Process-driven Approach

World Class Infrastructure and Disaster Management System

Domain Expertise


Telecom

Networking

Security

Enterprise

Mobile Apps

Some of our Customers


Thank you

Suhas Pathak

[email protected]

www.taraspan.co.in


OttawaLondon

GurgaonMumbai

BengaluruPune

GSD - Technical Access Centre

Technology

Transcript of GSD - Technical Access Centre