PeopleSafety

Group Safety Standards

Doing the right thing

We are committed to providing a safe place to work and shop for colleagues and customers.

Protecting people from harm comes down to simply living our values, and keeping our impact on people at the front of our minds in every decision we take.

Across our different businesses and operations there are differing legal obligations for safety, so to ensure that you are safe no matter where you are, we have created a set of Group People Safety Standards.

This Group People Safety Standards booklet describes the minimum safety standards which we must all comply with across our business. They are not a replacement for local legal requirements, but should be used alongside local rules to ensure that no matter where colleagues and customers work and shop, they can trust that they are safe with us.

Our customers and colleagues are at the heart of everything we do, and following these Group People Safety Standards is one of the many ways in which we’re serving shoppers a little better every day.

Dave Lewis Chief Executive Officer

Our Safety Standards

54 PeopleSafety

Steve Purser People Safety Director

It is a promise to our customers and colleagues across the Tesco group that we will always comply

with the law, learn from our accidents and seek to reduce the risk of harm wherever we operate.

The following set of safety standards have been developed and approved by the Group People Safety Team to ensure that no matter where people work or shop across our business they can trust that we are looking after their safety and welfare.

The standards have been developed to allow flexibility in your approach to how you achieve the standards, whilst seeking consistency in the safety experience of colleagues and customer across our business.

All business Units must meet these standards as a minimum, in addition to complying with their own local laws.

These standards will form the main part of your safety management system, and should be implemented across all operational areas including Retail, Distribution and Property.

Implementation of each of the standards should include consideration of the pillar known to create a great safety culture:

o Excellent safety leadership

o Competence and safety awareness of colleagues

o Simple safety procedures

o Collaboration of colleagues in safety issues, and

o Innovative ways of delivering safer operations

All business units will be monitored to ensure their compliance with these standards and supported to achieve better standards by the provision of advice and the sharing of people safety information across the group.

Introduction Contents

Introduction 7

Asbestos 8

Confined Space 10

Construction 11

Management of Contractors 12

Driving for Work 14

Electrical Safety 15

A Safe Work Environment 16

Estate Management 18

Fire Safety 19

Management of Fuel 20

Goods Vehicle Safety 22

Hazardous Substances 23

Working at Height 25

Lifting Equipment 26

Lone Workers 27

Manual Handling 29

Control of Occupational Noise 30

Use of Mechanical Handling Equipment 31 (MHE)

Mechanical Safety 32

Personal Protective Equipment 34

Racking & Storage Equipment 35

Pressure Systems 36

Preventing Slips,Trips and Falls 38

Violence at work 39

Water Hygiene 40

Workplace Welfare 42

Work Equipment 43

Everyone

Every Day

Home SafelySimple

Standards

Leadership

Expertise

Innovation

Collaboration

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Our StandardThe new use or re-use of asbestos based building materials is prohibited.

A competent person must be designated to direct and support the management of asbestos.

A risk assessment must be completed to identify if asbestos is likely to be present in premises or equipment.

Where asbestos is likely to be present, a survey must be completed to identify the location and condition of all asbestos containing materials likely to be impacted by normal business operations including maintenance.

A management plan must be in place to describe how asbestos will be monitored, managed and maintained in a safe condition.

Each premises must have an up to date register of asbestos containing materials, and their condition. The register must be maintained and be made available to anyone who may come into contact with the asbestos.

People who manage and those likely to be exposed to asbestos, must be provided with appropriate asbestos awareness training.

Work on asbestos materials must be completed by competent people with effective control implemented to limit exposure below World Health Organisation exposure limits.

Asbestos waste must be disposed of responsibly by competent persons.

Due diligence records must be kept of asbestos in premises, removals/repairs and waste transfer information.

Any incidents involving potential exposure to asbestos must be reported and investigated.

Emergency procedures must be produced for possible asbestos incidents.

Asbestos

AimWe will ensure that asbestos is not used or re-used in new and refurbished buildings and that the condition of asbestos in existing buildings is maintained in a safe condition.

If inhaled, asbestos fibres have the potential to cause lung disease and cancer.

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Our StandardOur buildings must be designed, constructed, repaired and maintained in accordance with local and international construction industry guidelines.

Design standards must be applied to all buildings under construction or where alterations or repairs/replacements are taking place.

All construction work must be planned to reduce or remove safety risks.

Construction design work must seek to remove or control risks during construction activity, and during the use and maintenance of the building.

All contractors must be verified as competent before using them on any construction or maintenance project.

This also includes adequate resource to carry out the, taking into account operational & safety competence, and resource to undertake the project.

All people working on our construction sites must be suitably trained and complete a site induction to ensure they are aware of specific project risks for new or live store working.

Tesco Construction site safety standards must be documented and communicated to all appointed contractors.

Inspections and audits must be carried out during and post construction work to monitor compliance with this construction safety standard.

All accidents and serious incidents must be reported and investigated.

Construction

AimWe will always design, build and maintain our premises safely to protect our contractors, colleagues and customers from harm.

Construction activity presents a high risk of harm to contractors working on our behalf, and if not safely managed could affect our colleagues, customers and the public.

Confined Space

Our StandardWorkplaces and other environments must be designed and constructed to avoid the need for confined space work during operation, cleaning or maintenance.

Confined space working must be viewed as a last resort and suitable alternative ways of working must be pursued.

Where confined space working can be justified, suitable risk assessments must be completed to support the planned work and foreseeable emergency situations.

Workplaces and other environments which present a confined space risk, must be suitably assessed, identified and communicated to persons likely to access them during normal operation and maintenance activities.

The workplace/environments identified as being a risk must be specifically recorded and identified in your People Safety risk register.

Persons instructing work in a confined space must take steps to ensure that the work is completed by competent persons using safe systems of work.

Access to confined spaces must be provided with suitable warning signage.

All injuries and serious incidents involving confined space working must be reported and investigated.

The following controls must be in place during work in a confined space:

o Persons undertaking the work are competent and supervised.

o Suitable safe systems of work are identified and implemented.

o Suitable access and egress arrangements are identified and implemented.

o A permit to work is issued to control the work and document the precautions taken.

o Adequate and serviceable work equipment (including personal protective & first aid equipment) is provided and used.

o Suitable communication and emergency procedures (including rescue & resuscitation arrangements) are identified and implemented.

AimWe will design out confined space environments, but where this is not possible, working in a confined space will be planned and carried out in a safe way at all times.

Working in a confined space presents a significant risk of death if adequate risk assessment and control measures are not applied.

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Management of Contractors

Our StandardOnly approved and competent contractors who have the experience, technical, and safety management capability will be permitted to work in a Tesco premises.

All contractors must be assessed for these qualities before approval for use.

All contractors must sign up to our company terms and conditions which must include minimum standards on their safe working.

Sub-contractor use must not be permitted unless pre-agreed by the Tesco contractor manager and have been adequately assessed for competency.

Each business unit must maintain an approved contractor list that is risk rated according to nature of work and financial spend.

Management of the approved contractor list must include the removal of poor performing contractors and management of higher risk activities.

The ongoing management of contractor activity must be proportionate to risk and include audits and review of safety performance where appropriate.

All contractors must Risk Assess their activities and produce safe methodology for work for higher risk activities.

Details of any local health and safety arrangements and hazards must be provided to contractors before work commences.

All contractor accidents that result in injury or near misses must be recorded and investigated.

Across our global operations the scale and complexity of third party activity has the potential to present serious risks to our people and customers.

AimWe must always appoint contractors who have the experience and technical competence to carry out tasks or supply equipment in a safe and responsible manner.

We must ensure that our contractors are clear about our safety expectations in the way that they design, manage, and undertake their tasks and provide them with information about our own operations that may impact their safety.

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Our StandardOnly competent and approved contractors and colleagues may design, install, commission or maintain electrical installations, systems and appliances.

Fixed electrical installations must be tested and inspected at least every 5 years.

Live work on fixed electrical installations is strictly prohibited.

Fixed electrical installation defects must be reported and repaired in a timely manner.

The area where electrical works are being carried out must be cordoned off.

Electrical equipment and appliances must be selected to be appropriate for the environment in which they are used and supplied with documentation to confirm their conformance with International electrical safety standards.

A register of all electrical appliances must be produced and maintained for all premises.

All work related handheld portable equipment or those used in wet or dirty environments must be subject to Portable Appliance Test and inspection at least annually.

All other work related appliances must be subject to a Portable Appliance Test and inspection at least every 3 years.

Colleagues who use electrical equipment must be made aware of the risks of faulty equipment and be provided with information to allow them to visually check for defects before use.

Colleagues are prohibited from using their own portable electrical appliances in the workplace.

The use of extension cables must be kept to a minimum.

All injuries resulting from electrical failure must be investigated.

Access to electrical plant rooms must be restricted to unauthorised persons.

Electrical Safety

AimWe will ensure that electrical installations, electrical components, electrical equipment and appliances (both fixed and portable) are installed, serviced, maintained and used safely in all Tesco premises.

Poor electrical Safety Standards can result in serious fires or electrocution.

Driving for Work

Our StandardRisks arising from work related driving must be assessed and adequate controls put in place to prevent harm to colleagues and other road users.

A driving at work policy must be produced which details driver and company responsibilities. It must include as a minimum:

o Obligations for organising journeys.

o Driver behaviours.

o Vehicle maintenance & repair.

o Training & competence.

o Emergency procedures.

All drivers must as a minimum:

o Comply with the local traffic laws and rules.

o Have a valid driving licence for the type of vehicle they are driving.

o Drive safely and in full control of their vehicle at all times.

o Maintain their vehicle so it is in a safe condition in accordance with manufacturer instructions and meets all legal & insurance requirements.

The risks to colleagues driving at work should be monitored and reviewed annually.

Any vehicle provided for the use of colleagues at work must meet local legal and insurance requirements, be inspected regularly and maintained in a safe condition.

AimWe will ensure that work related driving is risk assessed and provide instructions and guidance to colleagues to prevent any harm as a result of driving at work.

Driving for work includes the use of all motor vehicles and bicycles.

Safely managing work related driving reduces the risks to colleagues and other road users from accidents.

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A Safe Work Environment

Our StandardAll workplaces must be designed, constructed and refurbished in compliance with local laws and industry standards; this must include the consideration of any significant risks presented during construction, use and maintenance.

All fixtures, fittings and equipment must be safe for their intended use, and be reviewed by a design approval process before being used.

Health and Safety information on the use and maintenance of our premises must be provided at all sites and kept up to date. This information must include the control of any significant risks within the premises to users or maintainers.

Procedures must be in place for the planned and reactive maintenance of fixed equipment and the environment. A reactive maintenance process must ensure that safety issues are prioritised and defects affecting the safety of users resolved in a timely manner.

Emergency plans must be in place to deal with possible emergency situations, reviewed annually and include the training of relevant colleagues.

Tenanted properties must be managed to ensure they meet Tesco minimum standards for workplace safety.

The responsibility for the maintenance and repair of assets and the environment in Tesco and shared occupancy buildings must be clearly defined.

AimWe will ensure that by safe design and maintenance of our premises and equipment we protect our colleagues and customers from risks arising from the working environment.

The design and maintenance of our workplaces has an impact on the safety and health of all our customers and colleagues.

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An uncontrolled fire is one of the greatest risks to the safety of our people and customers across our global operations.

Estate Management

Our StandardThere must designated accountability for the safe management of all premises including vacant and tenanted space.

All third parties must be approved prior to operating on a Tesco premises to ensure their design or operation does not cause harm to colleagues, customers or other users.

The handover of space to a tenant must include a check of the space for hazards, and the provision of documentation detailing tenant’s responsibilities.

Information on any residual risks, and other relevant Health and Safety information must be issued to tenants before the handover.

Responsibilities must be allocated for the safe maintenance of a tenant’s space.

Responsibilities must include the reporting of any change to the risk of their operation, and any accidents and serious incident.

All premises (including operations) must be risk assessed and inspected at a frequency relating to their risk.

All tenants must provide when asked any documentation relating to the risks of their activity or space. Including maintenance certificates, inspections and documented change to operations.

Pop-up shops / kiosks / stalls in malls must only be situated in designated locations with consideration to fire safety and emergency evacuation.

Emergency and contingency plans must be in place for all premises to deal with possible situations and shall be reviewed at least annually.

Statutory inspections and due diligence records must be maintained for all tenanted space.

AimWe will always manage our premises and tenancy arrangements in compliance with local laws, and proactively manage our estates to minimise any risk to our tenants, third party staff and the general public from the premises or the operations or services provided.

The properties or the operations allowed within our real estate can present risks to our occupiers, other users or the public.

Fire Safety

AimWe must always build, operate, and maintain all our buildings in a way that minimises the risk of a fire occurring or spreading to ensure the safety of all those who could be affected.

Our StandardAll buildings (including extensions and alterations) must be designed and built to comply with the minimum Fire Safety Standards. This includes as a minimum:

o Adequate fire detection systems and emergency lighting systems that operate independently of the mains power system.

o Fire exit routes and doors that are identifiable and unobstructed.

o All fire systems and fire precautions must be checked and maintained and where defects are identified they must be corrected within a suitable period.

Fire Risk Assessments must be carried out for all premises and reviewed annually.

The planned maintenance of critical fire safety systems must prompt a review of the building Fire Risk Assessment.

Each building must have a fire strategy, which includes the evacuation of vulnerable people including those with disabilities.

All colleagues must receive fire training at least once annually.

A permit system must be in place for all hot works.

Smoking is only permitted in designated areas. In these areas suitable facilities must be available for safe disposal of smoking material.

Waste Storage must be secure from the risk of arson and never stored next to our buildings.

Flammable substances must be kept in suitable storage.

Fire evacuation tests must be carried out at least annually and at different times of the day.

All fires must be reported and investigated.

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Management of Fuel

AimWe will always store and dispense fuel in a manner that protects our customers, colleagues, visitors and the environment from harm.

Vehicle fuels dispensed from our premises are potentially harmful to health, the environment and present a high risk of fire and explosion.

Our StandardAll fuel installations must be designed, constructed, maintained and decommissioned to current industry safety guidance, or to a higher standard.

Equipment used on our sites to dispense, measure and detect fuel is designed, installed and maintained must be in line with manufacturers’ instructions.

All construction and maintenance work carried out must be risk assessed and a safe method of work agreed.

A permit to work must be completed for any maintenance visit to carry out work. These must be authorised and signed off by a member of the fuel site management team.

All operations on fuel sites must be risk assessed and reviewed on an annual basis.

Delivery of fuel to site must be carried out by approved and competent contractors in line with a risk assessment in place for that site.

Systems must be in place to monitor fuel to identify leaks or losses at the earliest possible opportunity.

Emergency procedures must be in place to respond to any possible accidents involving fuel or vehicles on site.

Any colleagues working at fuel sites must be suitably trained to ensure they are aware of possible hazards and response procedures.

All due diligence records must be maintained in a site register.

If a fuel installation is decommissioned a site must be left in a safe and clean condition in accordance with the requirements of relevant authorities.

Where we store and dispense fuel in partnership with a third party fuel retailer, we will ensure that our standards of safety and compliance are maintained.

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Goods Vehicle Safety Hazardous Substances

Our StandardAll new substances to be used within our operations must be approved before use.

Hazardous substances must be replaced by less harmful substances where practical to do so.

Hazardous substances must be handled, stored and disposed of safely, in accordance with material safety data sheets.

Any operations involving the use, storage or handling of hazardous substances must be risk assessed and appropriate procedures put on place to safeguard colleagues and customers, including emergency procedures and first aid arrangements.

Premises susceptible to exposure to environmental hazardous substances such as radon or methane must be designed and built to minimise any risk to both customers and colleagues.

Large quantities of flammable and highly flammable products must be stored in dedicated, protected flammable stores.

Hazardous products in transit must be suitably packaged & labelled to comply with local legal requirements.

Due diligence must be kept to show compliance with this standard eg waste transfer.

Only trained colleagues are permitted to handle hazardous substances.

Hazardous substances are present or used on our premises and can cause serious harm to both colleagues and customers.

AimWe will prevent our people and customers being exposed to risks to their health resulting from contact with hazardous substances.

Our StandardAll goods vehicles and associated equipment selected must be suitable for the task required.

All vehicles and work equipment must be checked prior to use to ensure they are in good working order and suitable for the task intended.

All vehicles and work equipment must be regularly inspected by a competent organisation and/or person, to identify any faults or defects, and ensure compliance with in country legal requirements.

All goods vehicles must be maintained in accordance with the manufacturers/ suppliers recommendations and local legislative requirements.

All drivers of commercial vehicles must hold the relevant vocational licence for the type of vehicle they drive. Licenses must be checked at least annually.

Where recorded, driver’s hours must be reviewed at the end of each working shift to ensure compliance with the regulations enforced in each country.

All drivers must be assessed for competence at least annually and following any significant incident.

Distribution Centres must be designed to allow for the safe movement of goods, materials and people to prevent vehicle related incidents.

Members of the public and non-essential employees must not be permitted into areas where vehicles are moving or being loaded/unloaded.

Where vehicles operate, adequate speed controls and clear warning signs must be in place and monitored by supervisors.

Pedestrians must be separated from vehicular operations.

All employees at risk from vehicular operations must be provided with safety footwear and high-visibility clothing.

If not properly managed, the distribution of goods across our business presents significant risks to those operating vehicles, members of the public or our customers.

AimWe will always ensure that the use of goods vehicles is carried out by ourselves or third parties in a planned and safe manner to prevent the risk of harm.

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Working at Height

Our StandardAll activities involving working at height must be planned and subject to risk assessment to identify the controls in order to prevent persons or materials falling to the ground.

Equipment used for activities which access higher levels should be appropriate for the task, stable, and fit for purpose.

For access to any roof which does not have fixed fall protection fitted, a permit to work must be used.

A risk assessment must be completed and specialist access equipment identified prior to access to fragile roof surfaces.

Tower scaffolds or scaffolding must only be constructed by people competent and authorised to do so.

No-one may undertake work at height without adequate training dependant on the equipment used.

All equipment must be checked before use to identify any defects that would affect the safety of the user.

There must be a process in place to report defects and take equipment out of use for repair or disposal.

Access equipment must not be left unattended or open to unauthorised use by customers or contractors.

Only fully trained colleagues are permitted to operate mobile mechanical access platforms/mobile elevating work platforms (MWEP’s).

Falls from height can lead to death or life changing injuries.

AimAcross retail, distribution and property activities there are many colleagues who are at risk of falls from height. Our aim is to avoid working at height where possible, and to ensure that when carried out there are effective controls in place to protect our people.

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AimWe will ensure that risks to the health and safety of lone workers are understood and managed to protect our colleagues from harm and minimise the consequence of an accident.

The consequences of ill health or injury are greater when working alone.

Our StandardAll lone working activities must be identified through risk assessment.

Lone working must be eliminated where practical to do so.

Controls must be put in place to manage unavoidable lone working activities, and must include as a minimum:

o Effective training.

o Communications tools.

o Security & emergency procedures.

All lone working activities must plan for an effective response in the event of a foreseeable emergency.

High risk activities or tasks identified by risk assessment must not allow lone working.

These tasks include but are not limited to:

o Working at height.

o Hot works.

o Working in a confined space.

o Use of powered handling equipment.

o Work on electrical installations.

Lone WorkersLifting Equipment

Equipment used for the lifting and lowering of loads, including people at work, can cause harm if not designed, operated or maintained safely

Our StandardLifting equipment must be suitably selected by design, construction or adaptation, for its intended purpose in its designated place of use.

All lifting equipment (including lifting accessories) must undergo regular thorough examination by a competent person.

The frequency of thorough inspection and maintenance of Lifting Equipment must be determined by a competent person. They must be based on use and conditions likely to cause deterioration which could lead to dangerous situations.

Lifting equipment must be properly maintained and inspected in accordance with the manufacturer’s instructions and local legislative requirements.

All supplementary inspections and tests recommended by the competent person following thorough inspection must be carried out within the timescale stated.

Due diligence records must be kept for inspection timescales stated by the thorough inspection.

Defective lifting equipment must be isolated and removed from service if it presents serious risk to users.

Work or maintenance involving lifting equipment must be planned, organised and carried out by competent persons.

All lifting equipment must carry appropriate Safe Working Load (SWL) markings.

AimOur aim is to protect those who use or maintain lifting equipment. We will do this by having an effective system for the selection, maintenance and inspection of lifting equipment. By carrying out risk assessments and providing training and safe systems of work.

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Manual Handling

Our StandardWhere practical we must avoid manual handling tasks.

Where activities cannot be avoided, where practical, work equipment must be used to reduce or remove the need for manual handling.

Comprehensive risk assessments must be carried out for all manual handling tasks and should consider the task, individual capability, load involved and the environment in which the task is to be undertaken.

The assessment must identify controls which will help to reduce the risk of injury or ill health; these will include manual handling training and may include job rotation or structured breaks.

Controls to prevent injury must be recorded and implemented.

Manual handling risk assessments must be reviewed at least annually.

Colleagues must not undertake work involving manual handling without adequate recorded manual handling training, appropriate for the tasks they will be expected to carry out.

New colleagues must receive manual handling training before carrying out manual handling tasks for the first time.

A colleague’s fitness and ability to complete the expected manual handling tasks in their role must be considered at recruitment, change of role and following accident, illness, and prior to and post pregnancy.

All our colleagues conduct manual handling activities (lifting/ pushing/ pulling/ carrying) which if not carried out safely, could result in long term musculoskeletal problems.

AimOur aim is to avoid injuries and ill health from manual handling by reducing these activities where practical and ensure suitable controls and training are in place.

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AimWe will manage occupational noise in order to protect all people exposed from effects to their health.

Exposure to noise can cause impaired or permanent loss of hearing unless properly managed.

Our StandardWhere noise in the workplace is considered to be an issue, or a nuisance, an assessment should be made by a competent person, which may result in noise level measurement.

The assessment must document the noise levels which are present in the process, the relevant work pattern, and assessment of exposure.

Noise level measurement must be a time weighted average employing the A-weight scale in decibels.

Where noise levels are identified above 80dB(A) noise elimination or reduction measures must be considered and a risk assessment completed including controls to make hearing protection available.

Where noise levels are identified above 85dB(A) noise elimination or reduction measures must be implemented. If noise levels remain above 85dB(A) suitable hearing protection must be provided and its use made mandatory.

Where hearing protection is required, the impacted area must be clearly defined and appropriate signage provided making clear the hearing protection requirements in that area.

Noise exposure must be reduced by organisational and technical methods in the first instance:

Reduction at source - substitute a noisy machine with a quieter one, or add features to a machine to reduce noise emissions.

Operative positioning - Placing a colleague away from a noisy source.

Job rotation - reducing the time a colleague spends in a noisy environment.

Personal protective equipment must only be used after consideration of the above controls.

Suitable hearing protection must be provided to people exposed to unacceptable noise level and supervised to ensure its use.

All hearing protection methods used must be maintained, repaired or replaced as necessary.

Control of Occupational Noise Use of Mechanical Handling Equipment (MHE)

Our StandardMechanical Handling Equipment (MHE) must be selected and used for the purpose intended.

Lift truck capacities must never be exceeded (safe working load and specified heights for raising loads).

All equipment must be maintained and inspected to make sure it remains in a safe condition.

Colleagues using lift trucks must be trained in the safe operation of the equipment.

Colleagues must not operate MHE without completing training first.

Lift truck drivers must complete an annual medical assessment form to assess their fitness to operate the equipment to ensure they do not pose a risk to themselves or others.

All MHE must be maintained in conjunction with the manufacturers/suppliers recommendations. In addition, all service schedules/programmes will be compliant with the local legislative requirement.

Any addition or attachments to equipment must be approved by the supplier or manufacturer.

Mechanical Handling Equipment is hazardous if not used or maintained correctly.

AimOur aim is to protect both operators and pedestrians from risks associated with the use of all powered lifting equipment. We will do this by effective risk assessment, training, Safe Systems of Work, and controls.

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Mechanical Safety

AimWe will ensure that mechanical systems and plant equipment are designed, constructed, commissioned, maintained, cleaned and used safely in our premises.

Poor mechanical safety can lead to serious injury from the release of explosive gases or stored energy in the form of pressure, heat, or kinetic energy.

Our StandardMechanical plant must be marked and provided with the relevant document to show conformance with standards (including Tesco Group Engineering Standards where applicable).

Where practical, mechanical plant must be designed and installed so they are inherently safe. Where this is not possible, they must incorporate suitable control, warning and instruction arrangements to ensure they are safe.

Persons who design, modify, install, commission, test, work on, repair, clean or operate mechanical plant must be competent.

A process must be in place to report defects and to remove/isolate unsafe mechanical plant.

Mechanical plant must be maintained, cleaned and operated in accordance with the suppliers operation & maintenance information.

Mechanical plant involving noise, heat, cold, etc. must be designed to control such hazards at source and where this is not possible suitable guarding and warnings must be provided.

Emergency procedures must be in place to deal with hazardous events including substance release.

The operation and maintenance of mechanical plant must be risk assessed to identify the precautions required for safe use and maintenance including, where required, use of personal protective equipment.

Sudden critical failure of mechanical plant or injuries from the use/maintenance of mechanical plant must be investigated and reported.

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Personal Protective Equipment

AimWe will only consider PPE after considering all other risk control measures and where provided is suitably maintained and managed.

Personal Protective Equipment (PPE) is used to protect colleagues from risks to their health or safety, as a last line of defence.

Our StandardPPE may include safety helmets and hard hats, gloves, eye protection, high-visibility clothing, safety footwear and safety harnesses.

The requirement to wear Personal Protective Equipment (PPE) must be identified by the risk assessment of tasks and activities with specific reference to such hazards as:

o Inhalation, ingestion or skin/eye contact with hazardous materials. Injury from contact with plant, MHE, vehicles or equipment. Injury or health issue associated with puncture wounds. Injuries associated with falls from height.

PPE must be worn if it is a requirement from:

o Site induction or other site safety briefings. Written instructions. Safety signs. Material Safety data sheets. Permits to Work or packaging safety information.

The type and specification of the PPE worn must be appropriate for its intended use and conform to appropriate International Standards.

PPE must be used strictly in accordance with the manufacturer’s instructions and where specific guidance is issued this must be made known to the user.

Personal Protective Equipment must:

o Be suitable for the task and individual. Be kept clean and in good repair. Not be misused. Be inspected regularly and replaced if it is found to be defective or ineffective. Be supervised to ensure its proper use. Where required be serviced in accordance with the manufacturers recommended schedules. Be stored appropriately when not in use.

Where specialist PPE is required such as safety harnesses or breathing apparatus, training must be given to a level appropriate with the activity being undertaken and recorded. Verification that training has been effective must be undertaken and a record made of this.

Racking & Storage Equipment

AimTo reduce the risk of harm from racking collapse through ensuring that the racking has been correctly installed, maintained and inspected, and is used by competent fork lift drivers.

To reduce the risk of harm from racking collapse through ensuring that the racking has been correctly installed, maintained and inspected, and is used by competent fork lift drivers.

Our StandardRacking layouts must ensure adequate aisle dimensions to allow the safe access and operation of mechanical handling equipment.

All persons operating mechanical handling equipment within racking, must be provided with specific instruction and training relating to their environment, including specific requirements, in terms of rotating pallets or directions for entering aisles arising from the general layout.

Where mechanical handling equipment is used, rules on safe driving, speed limits and the observation of floor markings and signage must be in place and enforced.

All racking must be clearly marked with its safe operating load.

All beams must have safety locks, designed to prevent the beam being raised accidentally when the pallet below is lifted fitted.

There must at all times be a minimum clearance of 75mm between the top of a load and the beam above, and on each side of a load. Note: This is a minimum clearance level, more clearance is recommended to ensure the safety of the operation.

All ground floor racking locations should be inspected every week and 10% of the total racking installed must be inspected at high level every six months.

All racking must be inspected annually by a competent and independent external specialist.

Where monitoring or an independent inspection indicates damage to uprights or beams that could compromise safety, racking bay must be offloaded and taken out of operation until remedial repair work has been completed.

Due diligence records must be maintained of all local and independent racking inspections.

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Our aim is to protect those who use or work with Pressure Systems. We will do this by having an effective system for the selection, maintenance and inspection of Pressure Systems. By carrying out risk assessments and providing training and safe systems of work.

Pressure Systems

AimOur aim is to protect those who use or work with Pressure Systems. We will do this by having an effective system for the selection, maintenance and inspection of Pressure Systems. By carrying out risk assessments and providing training and safe systems of work.

Our StandardAll pressure equipment and systems must be properly maintained. There must be a maintenance programme for the system as a whole which should take into account the system and equipment age, its uses and the environment.

Only competent persons must undertake work on gas appliances/flues or refrigeration equipment/systems.

Pressure systems which contain sufficient energy to cause an explosion must be inspected by a competent person in accordance with a documented schedule.

Equipment must be removed from service if defects are found during inspection or maintenance and not rectified within appropriate timescales.

All pressure systems must be checked for safety and correct operation by a competent person annually.

Persons in control of Pressure Systems must:

o Be informed of the hazardous nature of the liquid or gas being contained, stored or processed.

o Know the process conditions, such as the pressures and temperatures.

o Know the safe operating limits of the system.

o Know of any equipment directly linked to, or affected by it.

Suitable protective devices must be fitted to the vessels or pipework (e.g. safety valves) to ensure a system shutdown when the pressure, temperature or liquid or gas levels exceed permissible limits.

Operating instructions must be readily available for all the pressure equipment and for the control of the whole system, including emergencies.

All persons using pressure equipment must have access to operating instructions, and be properly trained in the operation and use of the equipment or system.

Emergency procedures must be in place to deal with a substance release and hazardous events, and communicated to those working with or in the vicinity of the system.

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Preventing Slips,Trips and Falls

Our StandardPremises should be designed and maintained to minimise slip or trip hazards, this would include for example, providing barrier matting at entrances and slip resistant flooring behind counters.

A Clean as You Go procedure must be in place to ensure all colleagues keep their working area free from hazards.

All colleagues must be aware of how to safely manage spillages in their work environment.

Colleagues must immediately report floor, stair and equipment defects that increase the risks of falls.

Appropriate footwear must always be worn by colleagues.

All workplaces must be inspected regularly to identify potential slip, trip or fall hazards and where possible remove them.

Typical hazards include; water or other substances, including loose produce or spilt merchandise on a hard floor, trailing cables, damaged flooring, or waste/ equipment or merchandise left in walkways.

Colleagues and customer accidents resulting from slips, trips or falls account for our greatest number of accidents and can result in serious injuries particularly when involving vulnerable customers.

AimOur aim is to keep all Tesco workplaces free from things that could cause people to slip, trip, and fall.

Violence at work

AimWe will understand the risks to our colleagues from violence at work and equip them to protect their physical and mental safety.

People who deal directly with the public may face aggressive or violent behaviour affecting their physical and mental wellbeing.

Our StandardAll incidents of aggressive or violent behaviour towards colleagues must be reported and serious incidents investigated.

Aggressive or violent incidents must be categorised to ensure that serious incidents are escalated.

A risk assessment must be undertaken to identify suitable controls to safeguard colleagues from violence or aggression at work. Controls could include:

o Changes to the environment.

o Job design.

o Means of raising an alarm in the event of an incident.

Where risks are identified to colleagues they must be provided with adequate training or information to enable them to identify potential situations and the action they must take to prevent risks to themselves or others.

Following a serious incident, colleagues will be treated sympathetically and provided with the option of counselling to prevent long term distress.

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Water Hygiene

AimWe will ensure that effective controls are in place to prevent our people and customers being exposed to risks to their health from contact with water on our premises.

The water we use could carry harmful substances exposing our people and customers to the risk of serious illness if controls are not in place.

Our StandardThere must be clear accountability for the management of water hygiene across all premises.

All premises must have an up to date plan for water systems, detailing all outlets and valves.

All water systems must be risk assessed by a competent water hygiene specialist, to identify actions needed to reduce the risk of harm.

Any significant change to a water system must lead to a review or renewal of the water risk assessment where appropriate.

A record of all water testing, sampling and system inspections must be maintained for each premise.

All persons that carry out water system testing and inspection must be competent.

Calorifiers and condenser systems must be subject to planned preventative maintenance inspections and legionella testing.

If the risk assessment requires it, a random sampling tests must be carried out to verify the quality of the water and to check for the presence of undesirable bacteria.

An escalation procedure must be in place to isolate and clean any parts of the system that are identified as presenting an unacceptable risk.

The effectiveness of water hygiene procedures must be monitored and reviewed on an annual basis.

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Workplace Welfare

AimWe will ensure that adequate welfare and first aid facilities are provided and maintained in all Tesco premises.

We will ensure that adequate welfare and first aid facilities are provided and maintained in all Tesco premises.

Our StandardAll workplaces must be designed, constructed and refurbished in compliance with local laws.

Suitable and sufficient toilet facilities must be provided and kept in clean and hygienic condition at all times.

Suitable and sufficient storage for external clothing facilities must be provided.

Each workplace must provide a clean and hygienic area where colleagues can take rest breaks and consume food and drink.

Suitable and sufficient lighting, heating and ventilation must be provided and be appropriate for the tasks undertaken within that workplace.

A supply of clean drinking water must be provided within all workplaces.

All fixtures, fittings and equipment must be safe for their intended use, and maintained in a safe condition.

All workplaces, including external areas must be regularly inspected for defects and maintained in a safe condition.

Tenanted properties must be managed to ensure they meet these Tesco minimum standards for workplace safety.

Suitable and sufficient First Aid equipment must be readily available within all workplaces.

Work Equipment

AimOur aim is to protect anyone who uses or maintains our work equipment by having an effective system for the selection, maintenance and inspection of work equipment and by carrying out risk assessments and providing training and safe systems of work.

Work Equipment can cause harm if not used or maintained safely

Our StandardWork equipment must be selected which is suitable, by design, construction or adaption, for its intended purpose in its particular place of use.

It must be provided, where appropriate, with suitable controls for stop, start and emergency stop.

Work equipment must be constructed or adapted so that maintenance and cleaning operations can be carried out safely and where appropriate it can be isolated from all its sources of energy.

Work equipment must be properly maintained and inspected so that its performance does not deteriorate to the extent that it puts people at risk and in accordance with the manufacturer’s instructions and local legislative requirements.

Work equipment must carry appropriate health and safety markings and warnings.

Interlocks or guards must be provided to prevent access to dangerous parts of work equipment.

Colleagues using work equipment must be trained so that they can use it safely.

Any changes to the work equipment including the addition of attachments must be approved by the supplier or manufacturer.

There must be a suitable means for isolating and removing defective work equipment from use until identified defects have been repaired or it has been disposed of.

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Notes

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Doing the right thing

PeopleSafety

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