Group Assignment - Technology Management

8/11/2019 Group Assignment - Technology Management

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MN 4042 - Technology Management

Group Assignment

(Assignment - 02)

FieldDate of Submission

: Electrical Engineering: 2014/09/02

Group Members:

090362P P.M.P.A. Pathiraja

100093K U.L.D.V. Deshapriya

100096X W.A.K. Dhananjaya

100255K W.M.C.N.S. Kirinde

100473C S.C.J. Samarathunga

100491E C.I. Senanayake

100578D S.D.K.H.Y.A. Weerasinghe


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I. Describe the technology strategies that are in use and how they are aligned with

organizational strategy.

[15 marks]

South Asia Gateway Terminals (PVT) Ltd is the leading, private owned container-handling

terminal in the Port of Colombo. SAGT locates on the main East-West shipping route in the

Port of Colombo, known as the Queen Elizabeth Quay, which is providing fast, reliable and

efficient shipping services including export, Import and transshipments to the South Asia

Region with the vast resources of ultra-modern terminal equipment and facilities together with

international terminal management proficiency.

SAGT uses various strategies to improve the productivity of the company. Before find the

suitable strategies, they had to identify the environment of the company. Hence, SAGT had

identified that what business are they doing, and what objectives and performances are they

perusing. This step can be passed by analyzing the vision and the mission of the company.

Their vision is to be the best marine container terminalin the South Asia region and to be

rated among the best container terminals in the world.

In addition, the mission is to build and operate an excellentfacilityat the Port of Colombo

providing superior container terminal servicesto customers in a safe and consistent manner,

ensuring highest level of productivity efficiency and valuefor money. To set new standardsand

implement best practices for the benefit of the Port & Shipping industry, thereby meetingexpectations of our shareholders and providing exemplary workplace environment to our

employees.

To achieve those long-term objectives, SAGT have identified four key factors, which they

have to pay their attention and improve. Those are,

1. Optimizing the timing and speed of operation

2. Improving the handling safety of the containers

3. Improving the availability of the service

4. Providing friendly service to customers

SAGT have used different technological strategies to maximize the above four factors and

hence they have gain a better demand for their services by this.

Optimizing the timing and speed of operation

They always try to reduce the time taken to loading and unloading activities by hiring the

top skilled crane operators and other technicians. When new employees are hired, first they

are given an induction program and then basic training program about the company and the

culture of the company. Then the new employee will allocate to an expert is his own field.


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Under the guidance of the expert, the new employee will learn from the expert and he will

absorb the tacit knowledge from the expert. This will end up by creating a clever worker,

operator or technician in a short time. Then this supports to time reduction in any of the

operation in practice. In addition, they offer continuous training programs in local and

international stages for the employees to improve their abilities and skills.In addition, they use a special strategy that allowing operators, technicians and engineers

to use the company resources like materials, machineries and vehicles without any limitations.

By this strategy, they could able to speed up the day-to-day operations, routing maintenances

and forced maintenances as well.

They always not hesitate to provide the latest technologies to the employees. As

examples the other day SAGT is accouter by an portable inverter welding machine which can

use for the mobile welding purposes and an ultra sound detector which can use to identify the

internal cracks of the materials.

By substantiating the success of the above strategies, they have reached the 11 thplace

in world in speed of operation and 1stin south Asia.

Improving the handling safety of the containers

A well-trained staff and latest technological usage, which discussed above are also

relevant to here as well. Furthermore, using safety tags and other relevant notifications are

used to prevent the mistakes. There is a safety officer in SAGT and he checks the workers every

now and then. Moreover, for an each group of five members, there is a person who has trainedespecially as safety expert to keep the safety in operations.

There are simulators for crane operation and for crane PLC system. Therefore, the crane

operators can train on the operation simulator by simulating various difficult conditions and

changing weather conditions. In addition, electrical engineers can perform simulations using

PLC simulator environments and make themselves ready to face to trouble shooting. This helps

to perform safe operation in critical situations.

Improving the availability of the service

SAGT have signed the contracts with some superb shipping lines to provide the service

on time they wanted. As an example, the world largest shipping line xxx also have signed some

agreements with SAGT. Therefore, the service availability is very important hare.

Therefore reduce the breakdowns is very important. This can be achieved by keeping the

continuous maintenance for all machines. They usually do the services for the machines what

they have in every time when machine is free. In addition, these regular maintenances are

outsourced. For the forced maintenances, they pay high over time payments to their workers

and hence they try to recover the breakdowns as soon as possible.


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Providing friendly secured service to customers

Using the highest technology for providing the better service to their customers is a major

strength of them. SAGT provide an online tracking system for the containers which they

handling. Hence, the container owners can receive their containers on time immediately. There

is an IT department with four software engineers here to maintain the computerized fully

automated container handling system. The NAVIS Express software plans the loading and

unloading orders and procedures.

Another problem in this field is hacking the container handling system and stealing the

worthy containers. To prevent this issue SAGT use the high security schemes for all points of

attacks to ensure the maximum protection of the items what they handles.

Other technological strategies

SAGT follows another technological strategy to improve the innovativeness of the

organization. That is the General Manger of SAGT assigns a project to solve the existing

problem in the company to each engineers additionally to their day-to-day tasks. By the very

strategy the company is always stepped out from the competitors due to the technological

innovations arises inside the company. Hence, they enjoy the competitive advantage over their

rival firms.

Moreover, they accept the undergraduate trainees and that trainees are assigned

projects to complete in their levels. Hence, SAGT try to extract the independent technological

ideas from the trainees to improve their company strength.


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II. Analyze,

i. Knowledge management

ii. Innovation management initiatives in place and explain the suitability of them with

reasons. Suggest potential improvements applicable to them.

[20 marks]

A good balance of knowledge

Knowledge Management is a newly emerged concept, nearly two decades ago, about

collecting, distributing and effectively using the knowledge in an organization. Its all about

managing the intangible and very sophisticated insights, understandings, expertise, explicit and

tacit information stored in persons minds gained through interactions, experiences and many

other means. As the leading, private owned container handling terminal in the port of

Colombo, SAGT operates maximizing the profits driven through knowledge and innovations

management. They dont consider much about cost cutting techniques for competitive

advantage, but strengthening the employees to make the work efficient in order to gain an

effectively optimized output. Investing for knowledge and innovations is something SAGT does

willingly, with the intentions of future benefits in turn. That they always consider as a sound

investment.

A good balance in both the knowledge components tacit and explicit is significantly

beneficial for an organization. A perfectly crafted firm specific tacit knowledge is an effective

weapon for competent operations for the organizations development.It is one of the main

considerations of the management in SAGT to maintain a good balance in explicit and tacit

knowledge. Efforts done in order to provide a firm specific tacit knowledge for the employees

is admirable. All the recruits and the trainees are subjected to a 4-days full induction program.

There, managers from each section conduct presentations distributing the knowledge of an

overview of each section.

They dont mess with SAFETY

The safety training is a must according to the organizational policies. No one is allowed

to enter the terminal without going through the safety training. An interesting and very

important feature of the company is that they have built a knowledge sharing culture there.

Every month a monthly safety evaluationis held in order to evaluate the knowledge about

the safety in the organization. There they present an evaluation of the covenant with the safety

procedures under the patronage of the safety officer. Misdoings of each employee are shown

with the photographs to diffuse the knowledge over the staff to minimize accidents. They really

do not try to trifle with the safety aspect. Knowledge enhancement is done through safety

quizzes too.


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Every now and then SAGT organizes outbound trainings for the staff members to enhance

their tacit knowledge as well as sharpen up the tacit knowledge. Outbound training programs

are well invested and organized to aggravate the soft skills, analytical skills, general knowledge

and day-to-day skills, as well as leadership capabilities, teamwork, commitment etc. Trainees

are awarded with soft skills development programs once in a fortnight.

Intangible treasures

Knowledge plays a very important role in transforming the major business assets from a

tangible capital to an intellectual capital. With the ultimate goal of gaining a competitive

advantage and maximizing profits with knowledge and innovations management, building and

maintaining a sagacious human capital, relational capital, and strong organizational capital is

essential for the company. The culture of the working community has been developed in such

a way that they always try to seek for something they dont know. Knowledge sharing is aninvoluntary part of their day-to-day lifestyle. Employees are used to discuss and share about

the things they learn individually; and during observing equipment and maintenance work,

everyone nearby gather and tend to learn about that.

Unlike many other companies in Sri Lanka, SAGT focuses about the knowledge from the

recruitment. They recruit people with good English speaking abilities. Thus, the knowledge

enhancing is not that difficult even through the manuals and other modern technology. A good

practice among the workers is that they always try to share and improve the knowledge even

through digital media, e.g. Facebook, internet. Management never allows the tacit knowledge

to be centralized, and for that always they have made assistants involved with the senior staff.That is every senior engineer works with a junior engineer, and every senior technician works

with a junior technician. This has been beneficial for the company because even if the worker

leaves the workplace, some or most part of the tacit knowledge of the work stream does not

leave the bounds. Individual knowledge stock of all the staff members enhances through

continuous training programs investing loads. Work relevant trainings are provided in

collaboration with foreign institutions, and some leading local technical knowledge sharing

institutes such as Nikini Automation for PLC and other training, C-Tek Technology Corporation.

Organization lavishly invest for knowledge enhancing with the eye of gaining profits from an

effective and efficient workforce.

Having customers like Maersk Line, one of the biggest shipping companies around the

world, SAGT have a good relational capital to work with. They have built very good and strong

relationships with many of the related leading companies both locally and internationally. For

the management staff in the organization a special continuous management work sharing

program has been organized in collaboration with John Keels Holdings.

Developing a good organizational capital, the company enhances their superiority in their

line of work and retain the workforce. Good innovative motivational strategies as well as

traditional motivational strategies are used to improve the attitudes of the staff members and

that gets the ducks in a row. Knowledge in the organization, they do not let diminish, and try

to keep it inbounds using various techniques. Using expert knowledge from the local and


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international institutes SAGT tries to enhance the quality of the work. Recently, they even

invested to purchase a fully-registered versions with all the tools and extensions of SolidWorks

software for the related staff members.

To drive towards the competitive advantage in the area of work, related knowledge must

be embraced. Thus managing knowledge is vital. SAGT has gained the competitive advantagein the container handling sector with a good knowledge management system. Innovation can

be done through knowledge gathering. With a good knowledge base in the organization, many

innovative outcomes have resulted. Its a significant fact from the workforce that they have a

free flow of ideas and creation of new knowledge due to the various types of knowledge they

have embraced. With a knowledgeable workforce, the process of work has been efficient and

company has been able to increase the profits over the years through improved customer

service.

Knowledge Management is the key

SAGT utilizes a strong process for knowledge management. They always keep the

knowledge and the skill put forward to gain competitive advantage. Knowledge creation is

done using diverse techniques. Every senior worker is paired with a junior worker in almost all

the fields for the tacit knowledge to be shared. Thus no centralization of tacit knowledge would

occur and the tacit knowledge is created in junior workers through direct experience. Theres

no big difference in the levels of knowledge of the employment. A technician can ask anything

and widen the knowledge by asking from any engineer, as well as engineers are humble enough

to ask things from the technicians. Organizational culture has been developed to do so as theknowledge diffusion throughout the workforce is significant.

Workers are involved in group activities in knowledge creation a lot and presentations

also helps them to create an explicit knowledge though dialogue and reflection. They have

special presentations when a worker or a group is exposed to something new. Enthusiastic staff

members are gathered and the knowledge sharing is done. Workers learn things in groups as

well. When some equipment is observed, many of the nearby enthusiastic workers gather

around and tend to create knowledge. All the trainees are also asked to conduct presentations

as they learn new things. That makes the other workers to enhance the knowledge as well as

create new knowledge.

Knowledge storage is also a good practice the SAGT involved in throughout their

processes. Organization maintains a set of operation procedures named Standard Operations

Procedure. All the operations specific work procedures are codified for later use and as

standards. They update it every now and then and always try to keep it relevant to maximize

the efficiency of the output. They codify the procedures into manuals, reports, and documents.

Management discuss and prepare planning reports to have optimized outputs. Every day, a

Daily Planning Report is prepared for days work to be carried out effectively.


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innovations for the organization. Improvements for the processes and equipment are always

encouraged to maximize the efficiency.

However, the company is not doing much of the applied researches, which can be a

problem to gain a competitive advantage with technologically evolving rivals. Thus, it should

involve more local universities for R&D and projects. Innovative ideas come from theknowledge. Organization should conduct more inspirational presentations about creativity,

free thinking, and innovations to set the workers attitude relevant to the ultimate goal.


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III. Identify technology transfer mechanism/s the organization has implemented and

discuss the suitability of each.

[2*10 marks]

Technology Transfer Mechanisms That SAGT Has Implemented

Technology transfer has become an essential requirement in this fast moving world in

order to co-op up with the problems arising in the present industry in many ways. No one can

neglect ever-evolving technological development, which is interacted and interrelated with

lives. Therefore, organizations tend to pay their keen attention on technology transferring

activities to cater these growing needs of their clients. On the other hand, with the technology

transferring organizations can reduce their effort on their own technological development,

which results in high profits, less losses and good competitive advantages as well. As a

developing country, Sri Lanka should have strong media of technological transferring, in order

to strengthen the development process by improving living standards of local community.

Therefore, government has taken immediate steps to provide technological transferring

opportunities, which are of easy access. Under this circumstance, South Asia Gateway

Terminals has a major role to implement technology transfer mechanisms for the well-being

of them as an organization and as a country as well.

As far as technology-transferring mechanisms that have been implemented by SAGT are

concerned, they can be mentioned as follows.

Recruitment of undergraduate trainees

Arranging special training programs

Maintaining a strong relationship with international community

Act as a link between different organizations in the industry

Recruitment of foreign consultancy and labor

Keeping attention on latest technologies

Performing auditing and statistical analysis

Getting assistance from local and foreign agencies, directories and technology brokers

Participation for Exhibitions

Use of strong communication links

Sub-Contracting

Keeping a database of all activities

Provision of FDI opportunities

Turnkey contracts

SAGT recruits undergraduate trainees mainly from engineering universities and technical

institutes every year for industrial training, which gives an exposure to technology andmanagement learning with better standards. This helps to cover the gap between newcomers


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and industry in many levels. This training offer prepares a trainee who is up to the expected

industrial expertise level who can carry out a similar industrial work in his own. This process is

through which the technology of SAGT transfers to the Sri Lankan university academia. The

inherent skills of workforce of SAGT are absorbed by the trainees and in return, it will be helpful

in countrys development process in many ways. On the other hand, analytical skills andtechnical knowledge of undergraduate trainees can be employed to the well-being of SAGT

operations. Such a way we can see that the technology transfer happens in both directions.

As far as suitability of training opportunities are concerned, it can be considered as proper

initiative to technology transferring activities.

A very common scenario, which is apparent in most of the organizations, is arranging

training programs for workforce including managers, engineers, and technical staff and so on.

This has become a vital requirement to overcome the obstacle of technological lag of

workforce. In SAGT what takes place is that when new machinery or equipment is installed or

brought followed by a training program for introduction and transferring the knowledge ofoperation and maintenance activities. This is a very important medium, through which a good

exposure to the technology can be obtained. Therefore, according to our opinion we can

conclude that arrangement of training programs yields better results. Turnkey contract is a

great facility, which provides the whole package of equipment with necessary technology

transfer that can consist of training sessions and distribution of related knowledge to

consumers like SAGT.

Most of the deals, which are handled by SAGT, are international. Because of that, the

relationship with the international community has a big impact on the technology transfer

process as well as in all other organizational operations and activities. For an instance, theyhave to explore and exploit latest technologies for their operations in order to cater

international deals, which need up to date conditions. Use of up to date technologies is a real

and essential requirement of modern international trade to avoid delays, improve productivity

and boost efficient workflows and so on. Under keeping of good alert on related latest

technologies, SAGT can assess and employ most suitable techno solution, which can improve

overall reliability and other performance parameters. So, SAGT tend to maintain strong

international relationships to enhance their service providing capabilities. In fact, we cannot

neglect, what world expects and therefore, the technology push and market pull should be

followed by the organizations like SAGT for the sustenance.

Logistics related service-providing organizations are always dealing with different parties

in the industry. Therefore, SAGT naturally becomes a link between various industrial

communities by which it can get the opportunity of natural technology transfer. It has become

a tradition to adopt new technologies when organizations are dealing and competing with

similar nature organizations to obtain competitive advantages in the market, which reflects the

importance of networking. As an example if an organization utilizes a certain technology, which

is being used successfully showing good results, the same technology can be adopted easily

without hesitation or reluctance when our links are strong and reliable.

When a large-scale service is provided or obtained which is not familiar due totechnological lag, SAGT always remembers to consult necessary knowledge of correct


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operation and maintenance. Foreign labor is also brought to carry out tasks in harmony with

local labor. It ensures a good absorption of technology into different hierarchical levels of

workforce starting from minor staff member to managerial level. This can be seen as one of

the most productive method of technology transfer what is exactly happening in SAGT.

Therefore, this can be named a suitable method of technology transfer.Performing periodic auditing and statistical analysis is helpful to identify the current

position of the organization and by means of using new tools and methods for statistical

analysis and auditing expertise SAGT can see the possible alternatives in a different angle by

means the whole organization can be elevated to a different dimension.

Getting assistance from local and foreign agencies, directories and technology brokers

has become a new trend in almost all industries to overcome technological barriers and lags.

For an instance, technology brokers can provide their service to SAGT to try new technologies

for their new equipment purchasing. Since the expenditure on technology brokers is high, this

might be debatable to mention as a suitable mean of techno transfer. However, for most

technological intensive occasions the role of technological brokers and the given support is

immense of importance. Knowledge banks like directories are readily available sources of

technology, which might be handy and easy to use. Nevertheless, the content of such

directories might be not sufficient for highly sensitive tasks.

Sub-contracting is one of the most popular method of technology transferring which is

also used by SAGT to carry out their tasks by transferring a distinct section of technology to

sub-contractors by which sub-contractors are given technology. This scenario might show both

pros and cons. as far as disadvantageous side is discussed there is a risk of flowing technology

to other parties like rivals, competitors and newcomers, which can induce ill effects on the

profitability and sustenance in long term. Advantages are obvious.

Impact, which has been caused by information technology on modern industrial world,

is tremendous and unavoidable. Therefore, almost all organizations show a tendency to be

more informational oriented rather than just service providers. So as SAGT. SAGT keeps records

in a database, some information is available on web, some are accessible for managers, and

some are available for other sort of employees. With the vast improvement of information

technology in recent decades, we witness that the reliability and security features have been

enriched and has become more usable. SAGT has taken this very advantage. SAGT owns a

website, which contains a good collection of information that indicates the degree to which

how much they are technology intensive is.

Partners of SAGT

John Keels Holdings Ltd

A.P. Moller Group

Evergreen International SA

Peony Investments SA Sri Lanka Ports Authority


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Previously mentioned list of partners explains the FDI opportunities given by SAGT.

Provisions for FDI are a good initiative to bring Sri Lankan identity to next level in international

trade. Government always tries to promote foreign investments. Investment is not solely

money; it can be technology as well. We can see multinational companies in the list and such

companies can access new technologies in no time due to their strong relationships withrelated countries of origin.

Movement of technology is a vital requirement for the evolvement of a country. Well-

established organizations have a national responsibility to promote technology transfer. As a

developing country, transferring technology has a significant influence on development

process as well. As a whole, we can perceive that SAGT has implemented various means for

proper technology transfer, which are expected by their vision and mission statements in order

to achieve competitive advantages in the industry while serving the national development.

Finally, it is important to identify the most suitable methods of technology transfer by SAGT

and more attention should be paid on such areas to promote proper technology transfermechanisms like regional technology transfer, cross industry technology transfer, inter firm

technology transfer etc. which are fruitful both in the long run and the short run.


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IV. Critically evaluate the contribution of human resource in the organization on

maintaining and improving technology aspect.

[22 marks]

The profitability of SAGT is depend on quality of the service and according to the main

strategy other than cost cutting they tends to capture more market by improving the

productivity. As the nature of the business of container handling, productivity depends on high

skills and knowledge of the workers, in order to maintain skill full workforce HR department of

SAGT follows strategically process of HR management.

When it comes to the motivation, payment based motivation is highly applicable in the

company. Compares with other companies in the same business SAGT provide most attractive

payments packages to their workers and it lead to high degree of motivation. Therefore SAGT

ensures the continues operation thought the year alone 24 hours especially during the New

Year festival season and other cultural holyday periods. The salary of a particular employee is

contains of intensive based of productivity and a reduction on total damages. Therefore, the

employees tens to improve the productivity of the company while reducing the damages. That

procedure is valid for all the workers including top management levels. Avoiding of the Hygiene

factors also can be seen in the company. It provides comfortable working conditions including

air conduit rest rooms, free meals and even comfortable accommodation for the night shift

workers. HR team is clearly pointed that Crain operators are the key factor in speed loading

and unloading. Therefore, they undergo with special shifts including 3 hours of working and 3hours of rest during their shift.

Training and development is also a key factor to maintain high productivity by skilled

workers. Both on the job and off job trainings are present at SAGT. Crain operators will undergo

with series of training after they recruited as trainees. Training in a simulator and step-by-step

trainings at various cranes and they ultimately became high skilled operators in the sector.

Same way engineers and technicians are awarded with frequent local and foreign trainings to

improve their skills. Internal training programs and motivation to the self-learning is also

present in the training process. Any worker who recruited to the company is also undergoes

with safety training program. Whenever there is a new technology comes to the company,engineers will conduct training programs to make aware the technicians. Apprenticeship

training is a driving factor of the company to develop the skills of the workers; new technician

is always groped with a senior technician to achieve Apprenticeship training.

Performance appraisal is also a highlighting HR activity, which is present in SAGT,

between the operators most productive operator and most productive operating shift, most

efficient technician shift are selected in every month and they will be awarded a preference

base incentive. The compaction among the operators can be Cleary seen during the loading

and unloading and therefore high speed loading operation is guaranteed. In the shipping

business, time is a most valuable factor and therefore high-speed operation became a corecompetency of the SAGT.


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In nonfinancial reword management shame, there are some significant factors with in

SAGT. For an example, they offer high-class party to the wives of workers who did not take any

leave during the period, by that the HR department focused into a most sensitive personal

motivation factor of a worker. Most of family members of the workers consider this as an

experience that they have to have at least once in a lifetime. Other than that, they have aspecial care about workers childrens education too.

For both rewards and incentives, evaluation must do on relevant basis. There are specific

evaluation basis for each level of employees. As an example for a Crain operator no of container

operations per hour is the evaluation factor. However, for engineers are evaluate by their

individual successful projects done in favor of the company. For the operation planers

successful vessel planning will be an evaluation factor. Those evaluations are taken into

account when it comes to salary increments and promotions.

There are high degree of well fair activities can be seen in the company such as full

insurance coverage to each worker including medical coverage. By a well fair society, the lead

money for employees critical needs such as a funeral of a family member. Most importantly,

the HR department acts a communication link between trade unions and the administration.

They having meeting once a month between two parties and the dissections were published

in notice boards. Most of the times they try to avoid matters generated by trade unions by

providing a great support the trade union to carry on their workers. As an example, company

provides a comfortable office facility for the trade unions, which is usually not in the common

practice.

Most importantly, use of modern technology for HR management present in the SAGT.

Through online leave, management system employee can apply for leaves online without any

paper workers and the leave will sent to the supervisor of the employee for the approval

automatically. Other than that, they will inform about available leaves. Over time done,

opportunities of overtime with special rate such as at New Year holidays through the software

interface. Employees are provided PCs at their rest rooms to do so.

Finally, considering all the facts we can extract the HR support the companys main goal

of profit maximization by providing skillful and highly motivated workforce. An employee may

feel that this is the best place in the port sector and I got a rare chance to work here. With

that, workers are embedded with the behavior of driving company to a greater success.


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to know about their services, facilities etc. So, it is also helpful to connect with foreign

companies easily. In addition, they join with experts, consulting companies to make their R&D

process success. They are conducting researches on human resource field as well. Company

always tries to develop their human resources and increase productivity. Because of their

researches, following concept has been introduced. If any damage happens inside the company,

it will share among all the employees as well as profits. When we consider about partners of

SAGT, John Keells Holdings Ltd, A.P. Moller Group, Evergreen International SA, Peony

Investments SA, Sri Lanka Ports Authority are there. So there are industries and government

organization as well. So, their partnerships are also very important in developing the company.

Their port operation scheduling is done by their IT system. A shipping line sends a

detailed email about the ship (container arrangement) before the ship arrives. The email loadedto Navis Sparcs package and it provide the planning interface to planers. Ship planners plan

the loading and un loading pattern on above interface depend on factors such as ship stability,

easy access to containers at next port etc... They do this in innovative way. Every worker get

the message about his job and the time it should do. That kind of software packages are

developed to their organization with the help of software firms.

Government

To develop this kind of companies foreign investments are very important. So the

government attitude on that really affects to this. Government promotes foreign investments

and it also helpful to develop this kind of companies.

When we discuss about the role of government, they maintain contacts with leading

persons in the government authorities. When they have a problem with any system and if they

want a help from outside, they contact person of relevant government organization and get the

help to solve the problem. For example, when they having a problem with electrical system

they contact with top-level person of CEB and get the help.


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References

[1]

http://www.sagt.com.lk

[2]

Lecture materials on Knowledge Management

[3]

Lecture materials on Innovations Management - Part I

[4]

Lecture materials on Innovations Management - Part II

[5]

http://en.wikipedia.org/wiki/Knowledge_management

[6]

http://www.kmworld.com/Articles/Editorial/What-Is-.../What-is-KM-Knowledge-

Management-Explained-82405.aspx

[7] http://en.wikipedia.org/wiki/Innovation_management
http://www.sagt.com.lk/Mission_Vision.asphttp://www.sagt.com.lk/Mission_Vision.asphttp://en.wikipedia.org/wiki/Knowledge_managementhttp://en.wikipedia.org/wiki/Knowledge_managementhttp://www.kmworld.com/Articles/Editorial/What-Is-.../What-is-KM-Knowledge-Management-Explained-82405.aspxhttp://www.kmworld.com/Articles/Editorial/What-Is-.../What-is-KM-Knowledge-Management-Explained-82405.aspxhttp://www.kmworld.com/Articles/Editorial/What-Is-.../What-is-KM-Knowledge-Management-Explained-82405.aspxhttp://www.kmworld.com/Articles/Editorial/What-Is-.../What-is-KM-Knowledge-Management-Explained-82405.aspxhttp://www.kmworld.com/Articles/Editorial/What-Is-.../What-is-KM-Knowledge-Management-Explained-82405.aspxhttp://en.wikipedia.org/wiki/Innovation_managementhttp://en.wikipedia.org/wiki/Innovation_managementhttp://en.wikipedia.org/wiki/Innovation_managementhttp://www.kmworld.com/Articles/Editorial/What-Is-.../What-is-KM-Knowledge-Management-Explained-82405.aspxhttp://www.kmworld.com/Articles/Editorial/What-Is-.../What-is-KM-Knowledge-Management-Explained-82405.aspxhttp://en.wikipedia.org/wiki/Knowledge_managementhttp://www.sagt.com.lk/Mission_Vision.asp

Group Assignment - Technology Management

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