Governance and Accountability with Performance Management Mark Uusitalo Account Manager Tony Alvarez...

Governance and Accountability with Performance ManagementMark Uusitalo Account Manager

Tony Alvarez Senior Sales Consultant

November 6, 2007

COPYRIGHT © 2007 BUSINESS OBJECTS S.A. ALL RIGHTS RESERVED.SLIDE 2

Who we are

Challenges in State and Local Government

Business Objects Solutions

Q/A

AGENDA

Who we are


Business Objects Delivers

BI tools for every end user need; BI infrastructure for IT


INDUSTRY LEADERSHIP ACROSS BI CATEGORIES

Forrester Wave™: Information Quality Software, Q1 200617 Jan 2006

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Forrester Wave™: Business Intelligence For Analytic Reporting, Q1 20062 Feb 2006

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Forrester Wave™: Business Intelligence For Enterprise Reporting, Q1 20062 Feb 2006

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Forrester Wave™: Enterprise ETL, Q2 2007

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Business Performance Solutions

Screen clipping taken: 10/30/2007, 9:59 AM


Business Objects EPM Solutions for Government

Budgeting and PlanningBudget Formulation

Budget Execution

Budget and Performance Integration

Budgeting for Results

Performance Based Budgeting

Workforce Planning

Scenario Planning

Predictive Planning

Demand Planning

Consolidations

Strategic Planning

Capital Planning

Payroll and Labor Planning

Financial ManagementCost Allocations

Managerial Cost Accounting

Shared Services Costing

Activity Based Costing

Program Costing

Project Costing

Output Costing

Marginal Costing

Statement of Net Cost (SNC)

Productivity Management

Performance Management Dashboard

Balanced Scorecard and Strategy Map

Financial Reporting and Analysis

Forecasting


State of California Department of Motor VehiclesState of Washington Department of Fish & WildlifeGeorgia Department of TransportationCity of San Antonio, TexasCity of Toronto, CanadaCity of Waco, TexasU.S. Department of AgricultureSecurities and Exchange CommissionPatent and Trademark OfficeU.S. Environmental Protection AgencyU.S. Department of LaborU.S. Department of Homeland SecurityU.S. Department of StateU.S. NavyU.S. Air Force

Business Objects EPM Customer Examples


Georgia Dept of Transportation

Show Video………………..


Critical Business Issues Manage performance across GDOT with data from all sources and systemsMonitor initiatives and track business processes to proactively resolve issues

Business Objects CapabilitiesBusinessObjects XI dashboards, scorecards and strategy maps used for performance management of 14 strategic objectives Integrate data from PeopleSoft, Oracle, IBM and other legacy systemsSingle integrated platform for IDD, EPM and EIM across organization

BenefitsGDOT accurately and proactively manages road and bridge development, contract bidding processes, and ensures on-time completion of projectsAnalyze and improve performance of contractorsGDOT executives use Business Objects to closely manage financial and cash flow forecasting for billions of dollars in state programs

Georgia Department of Transportation

“Business Objects gives deeper insight for business managers and engineers to see how their activities map to success of larger agency projects.”

Jim DavisGDOT Strategic Development


Trusted and Accessible EPM Data

WebIntelligence

Crystal Reports

EPM

EIM

Data Quality

Automated

Extraction

From

Georgia DOT

Databases

and

Enterprise

Systems

BI and EPM Platform

GDOTData

Warehouse

Construction

Accounting, Finance, HR

Permitting

Purchasing

Projects

GDOT Staff, Management,

Engineers

Budgets,Spreadsheet, Documents

Dashboards

Reports


Strategy Map for all GDOT Managers


Managers and Engineers See Performance at a Glance

Challenges in State and Local Government


YOU’VE SPENT MILLIONS TO AUTOMATE YOUR BUSINESS

Source: Gartner Research 2002/2003

Application Project Average Total Cost

CRM $1,200,000

ERP $16,000-$20,000 per user

SCM $1,500,000

HR $850,000


BUT THE INFORMATION’S NOT REACHING BUSINESS USERS

Base: 675 US and European business executives and managers

Source: BusinessWeek Research Services

Gut Feel DecisionsAll of the time

75% of the time

50% of the time

25% of the time

Never

Aware of bad decisions

managers have made due to

insufficient information

“Gut Feel” used by >60% of people, >50% of the time

Information available for important business decisions

Always just the right amount (rare)

Usually too much

41% 22%

38%

Usually too little 77%


State and Local Government Performance Management

State and Local governments are applying performance measurement and strategic planning to promote:

Greater accountabilityHigh-performing, transparent agenciesImproved communication with citizens

Government Financial Officers Association (GFOA)GFOA Performance Management Initiative (2002)Measuring Cost of Government Services Best Practice (2002)Performance Management and BI Technology White Papers (2007)

Government Accounting Standards Board (GASB)Service efforts and accomplishments (SEA) measuresManaging for Results (MFR) process

International City/County Management Association (ICMA) Center for Performance Measurement (CPM)


Government Environment Today

Intense budget pressures

Expected to reduce spending/taxes while improving services to citizens

This is the very definition of how governments need to become High Performance

Organizations

Administrative services are a key part of creating High Performance Governments

Administrative operations tend to be under-staffed and under-resourced, and left with old technology

Service suffers, and administrative departments tend to find it difficult to recruit top talent


Value Proposition

Why should governments work to manage performance, as

well as deliver citizen services?

1. Comply with legal requirements

2. Better achieve organizational mission

3. Help the organization ‘work better’

4. ‘Tell the untold story’


Obstacles Governments Encounter Implementing Performance Management

Executives have not found a clear, comprehensive way to measure value

The supporting measurement technologies are not in place for effective performance management

Measurement must be data-driven, but data is usually not readily available

Gaining legislative support is challenging

A fundamental lack of understanding of the concept of performance management and inadequate management skills impede progress

When they do develop performance information, political realities prevent executives from using it.

Business Objects Solutions


Business Objects Delivers

BI tools for every end user need; BI infrastructure for IT


BusinessObjects Enterprise XI Technical Architecture

A modern, service oriented architecture (SOA)

Supporting Web services, Java, and .NET


BusinessObjects XI Functional Architecture

Reporting


Copyright © 2006 Business Objects S.A. All rights reserved.

Performance Management from Business Objects

Track enterprise performance

Custom analytic dashboards

Monitoring and management of metrics

Enterprise-wide, executive level to line level

Understand impact

Avoid surprises, manage exceptions, monitor trends

Manage improved performance

Drive proactive and predictive decisions

Collaborate to improve efficiency and share best practices

A process to drive improved organizational performance


Performance Management Products

Build dashboards and scorecards

Alert end-users with changes in KPIs

Enterprise reporting supports Dashboard solutions

Advanced performance management needs with analytic engines

Set Analysis Predictive Analysis Process Analysis Rules Engine Alerting Capabilities


Dashboard Capabilities

Questions………

Governance and Accountability with Performance Management Mark Uusitalo Account Manager Tony Alvarez...

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