Student centredness

• Responsibility

• Active learning

• partnership

Against bankingFacilatator Co-inquiry

At Liverpool

• Centralise all signposting and services, including a ‘how-to guide’, from pre-registration to alumni for students and for staff.

• Conduct module based appraisal within a module as opposed to at the end.

• Feedback on Feedback must be a priority to maintain dialogue with students at all levels and in all affairs

• Assure research-led teaching

2

• Define and police terminology and how it is used both on campus and in prospectuses. We should be using the same language as the NSS, PTES and PRES.

• All student services in the University should focus on the needs of students – from opening times, to processes. Apart from quality of teaching, this is the area where the idea of value-for-money was most debated.

• Develop the role of students as partners in the design of curricula – through module review workshops and in the curriculum review process.

Student as customer

Contrast and compare

Overall, I was satisfied with my experience at this Pizza Hut.

I am likely to recommend this Pizza Hut restaurant to a friend or colleague.

My experience made me want to reorder from/visit this Pizza Hut location again.

I received great value for what I paid.

The food tasted great.

I received enough toppings with my selection.

The portion sizes were generous.

The food was the right temperature (hot food was hot, cold food was cold).

The food looked really delicious.

My food was presented/packaged well.

The server/order taker listened to understand my order.

The server/order taker was knowledgeable and helpful with my menu selections.

The server/order taker was polite, warm, and welcoming.

The employee(s) I dealt with were neat and professional in appearance.

The employee(s) who served me smiled and made eye contact.

The employee(s) I dealt with made me feel like I was talking to a friend.

It seemed like everyone who was involved in my order did their best to make it a great experience.

The employee(s) made me feel like a valued guest.

NSS• The teaching on my course

Staff are good at explaining thingsStaff have made the subject interestingStaff are enthusiastic about what they are teachingThe course is intellectually stimulating

• Assessment and FeedbackThe criteria used in marking have been made clear in advanceAssessment arrangements and marking have been fairFeedback on my work has been promptI have received detailed comments on my workFeedback on my work has helped me clarify things I did not understand

• Academic supportI have received sufficient advice and support with my studiesI have been able to contact staff when I needed toGood advice was available when I needed to make study choices

NSS

• Organisation & ManagementThe timetable works effectively as far as my activities are concernedAny changes in the course or teaching have been communicated effectivelyThe course is well organised and is running smoothly

• Learning ResourcesThe library resources and services are good enough for my needsI have been able to access general IT resources when I needed toI have been able to access specialised equipment, facilities, or rooms when I needed to

• Personal developmentThe course has helped me to present myself with confidenceMy communication skills have improvedAs a result of the course, I feel confident in tackling unfamiliar problems

Mid-module evaluation

• What are the key things you have learnt so far?

• Is there anything that remains difficult to understand?

• What changes might improve your learning?

Student feedback

• Animation lectures are amazing…they push you to achieve your best• Brilliant teaching…lecturers were very supportive and opened up

doors into the art world• My mind went up and down with ideas and I came across work I

never had before which inspired me • The staff teaching on my module are very creative and helpful; they

have pushed me all the way and I am very thankful to them• My confidence has grown since I commenced university when I was a

timid little thing. Thanks to the constant group tutorials and presentations, this forced me to ‘get out there’

• I have been able and encouraged to be a more independent person and this has not only affected me academically but also on a personal level

• The lecturers really care and are passionate about what they are teaching

• The pizzas are amazing…the staff push you to achieve your best pizza experience

• Brilliant service - staff were very supportive and opened up doors into the pizza world

• My mind went up and down with ideas and I came across pizzas I never had before which inspired me

A gift relationshipPerhaps one way of clarifying how gifting differs from economic exchange is to examine what parents are doing when they invest in a college education for their children. In what is usually the most expensive as well as capstone purchase most parents make…few would say it is simply like buying their child a new coat only on a grander scale.most in fact probably would be terribly disappointed if all their children got was a product…people sense that college is a gift, a bequeath of culture wherein their child takes major strides in becoming a person. As with all gifting, the risks are great because the outcomes are unpredictable. And at up to $30000 per year it is small wonder that more and more people are emphasising the secondary, instrumental and measurable goals – knowledge and skills acquisition and job preparation.

Sessions, 1994:14

The Dove project

• If you are educated in the Jewish narrative, you are born in it, and that’s what they teach you, you don’t have a choice. The programme allows that there are different narratives, and then make up you mind about those different narratives. R2

• I never had the confidence to express my views because they were not based on knowledge of the history of the conflict and of the region; and also because of my own my cultural heritage, the things I was born into, that I grew up with but never really analysed academically and spiritually as well. R7

 

• When you live in Gaza, all that you think about is how to pass your day, how to manage to think about your evening, the maximum you will do is think about tomorrow. You will never think about the future. So life in Gaza makes your ambitions very limited. So the fact that I came here, I managed to do many things that I would never have been able to do in Gaza, it opened my eyes on the world. R1

The lecture theatre