A Whole Organisation Approach - Glynis Chang (SDN) & Charlotta Oberg (PRISMA)
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Transcript of A Whole Organisation Approach - Glynis Chang (SDN) & Charlotta Oberg (PRISMA)
A Whole Organisation Approach to Embedding Cultural CompetenceGlynis Chang, SDN Children’s ServicesCharlotta Öberg, PRISMA Cross-Cultural Consultants
Equipping ourselves to serve our diverse communities through embedding culturally competent practicesExploring and planning our journey
Embedding Cultural CompetenceA Whole Organisation Approach
SDN’s Journey• Why: Our drivers• How: Our program and process• What: Our experiences and reflections • Where to: Our long-term Vision
SDN’s Pathways Approach
SDN’s Pathways Attitude“Based on our values and philosophy, and our place in a wider community network of services, we will be fully “present” in every interaction and encounter. To do this we think that the interactions we are having may be the ‘first time, the only time or the last time’ that we have an opportunity to listen and connect”.
Pathways for families, staff & organisation
Why: Cultural Competence
Our Drivers
• Key initiatives - including building
capability and capacity
• Mindset shift
• Outcomes for children and families
• NDIS
Journey to Cultural Competence
Key Conditions – internal
• Connections to key initiatives
• Leadership development
• Practice stories
• Shared Vision and collaborative
practice
Key Conditions – external
• Deep commitment
• Internal leaders as trainers
• Trainers who understand
culture, model Cultural
Competence and can facilitate
multicultural mindsets
How: Our Program & ProcessCombining and Co-Creating
Cultural Competence tools + Our skills, knowledge, experience & expertise = A tailored, relevant, applied program
How: A Half Day ProgramFoundational Cultural Competence
• Delivered to over 380 SDN staff over the last 11 months
• All SDN staff will participate in the half day training program
• The half day training program will be part of induction for all new staff
•,
Foundational Cultural CompetenceReflections from staff about the program
“We work in a diverse world with diverse people –
understanding this is important”.
“Understanding and focusing on family differences and
perspectives”.
“Listening and talking to one another, valuing opinions and
sharing ideas to further grow our cultural competence”.
Foundational Cultural CompetenceReflections from staff about the program
“To be aware of what you can’t see under the surface and ask
questions to help build cultural competency”.
“I’ll share with my colleagues the “language” of culture”.
Foundational Cultural Competence Reflections from Trainers
“Each time I deliver this half day program, I learn more about
ways we can support each other to practice meaningful and
culturally competent conversations that will support children and
families”.
“I’ve observed a colleague using the language of cultural
competence in formal and informal situations”.
Foundational Cultural CompetenceReflections from Trainers
“We want to hear staff have skilful conversations about family
culture
with families and colleagues, and incorporate these findings
back into
their services”.
What: Experiences and ReflectionsFrom our journey to Cultural Competence
Challenges• Resources • Time and scheduling• Leading reflection in
practice• Willingness and capability to
engage in the mindset shift
Benefits• Innovation – new ways to
manage cultural challenges and create connection
• Scenarios – practice stories that resonate
• All on board
Where to: Our long-term Vision
Midway through our Journey
• Pathways for Families
• Pathways for Staff
• Pathways for the Organisation