GLOBAL SERVICES - TTS Group ASA · We also offer certification services on: • Davits, release...

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Services GLOBAL SERVICES

Transcript of GLOBAL SERVICES - TTS Group ASA · We also offer certification services on: • Davits, release...

ServicesGLOBAL SERVICES

is to be the PREFERRED GLOBAL SUPPLIER of equipmentsolutions and services for the marine and offshore industry.

Our Vision Content

TTS Services

Global service network

Services portfolio

Services agreement

Bremerhaven facility

TTS products

Former brand names

Services contact details

4561011121415

is in delivering reliable equipment that guarantees system uptimeand helps our customers BOOST PRODUCTIVITY AND PROFITABILITY.

Our Value

is built around WORKING IN PARTNERSHIP WITH OUR CUSTOMERS to devise intelligent, innovative and cost-effective solutions.

Our Strategy

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With a worldwide network of strategically located offices and service stations,TTS commands global as well as local presence. Our entire network of qualified engineers is primed to meet your service requirements at any time.

We understand that expensive assets cannot be allowed to stand idle, so we have built a global service and aftersales network of highly qualified maintenance professionals that operate around the clock to support the entire range of TTS products.

Our service offering has been developed from a deep understanding of the critical aspects of customers’ business operations. As a result we offer a powerful combination of service capabilities to our customers.

TTS is committed to delivering cost-effective, safe and reliable systems backed up by a comprehensively equipped service network. And, by providing impeccable aftercare, we help our customers get the best possible return on their investment in TTS equipment.

We prioritise investment in our support network around the world, increasing our ability to serve customers quickly and efficiently with minimal disruption to their schedules.

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TTS offers a range of aftermarket services tailor-made to meet customers’ needs

SERVICE OFFERING

Genuine spare parts

Repairs and maintenance

Service agreements

Installation and commissioning

Training and technical support

Modernisations, upgrades and conversions

Remote access surveillance

Inspections, surveys and certifications

Rapid response and customer support

TTS is continuously investing in expanding its service operations around the globe. This strategy allows us to provide customers worldwide with support from local service stations. With qualified, experienced engineers in key locations we can support your equipment, wherever it is, at short notice.

USA Houston

Lafayette

BRAZIL Rio de Janeiro

NORWAY Bergen

Drøbak

Kristiansand

SWEDEN Gothenburg

VIETNAM Haiphong City

CHINA Dalian

Shanghai

BELGIUM Antwerp

GERMANY Bremen

Bremerhaven

Hamburg/

Glinde

ITALY Livorno

GREECE Piraeus

UNITED ARAB EMIRATES Dubai

SINGAPORE Singapore

KOREA Busan

TTS Services Global service network

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The wide range of equipment designed and manufactured by TTS requires the ready availability of original spare parts. Our global sourcing power and own manufacturing of spare parts, combined with strategically located warehouse hubs around the world, ensures high availability of spare parts that can be quickly delivered to any location across the world, limiting disruption to your business.

At TTS, we understand that the choice of manufacturer can determine success or failure. Our original spares give quality controlled performance that will prolong the life of your equipment and, in turn, reduce costs associated with labour and servicing.

For total peace of mind, and to ensure the shortest possible lead time, we offer service agreements that can include stock keeping of specified parts.

• Globalsourcingpowerensuresworldwide availability of genuine quality parts• Documentationandoriginaldrawings of all TTS and former brand names ensure you get the right part• Largestockoffast-movingparts• Intelligentstockingsystemensuring optimal availability• Fast,reliableworldwidedelivery• WarehousehubsinEurope,Singapore and Houston

Annual and five-yearly inspections are mandatory in some flagstates. They minimise the risk of costly breakdowns and help you stay aware of the exact condition of your equipment. We particularly would recommend a pre-docking inspection as this will prepare you for exactly what work needs to be done during the docking. It will also provide a clear cost overview before the repairs

need to be carried out. The pre-docking inspections also allow for better planning, so all needed parts can be sourced in good time and the repairs can be undertaken in an efficient manner.

We also offer certification services on:

• Davits,releasegear,rescueboatsand lifeboatsaccordingtoSOLASMSC 1206Rev1.AndMSC1277

• Cranesandliftingappliancesaccording toILOconventionNo.152• Ultrasonicweathertightnessaccording toIACSU.R.Z.17

Services portfolio

TTS service engineers are on call around the clock to assist with all types of maintenance requirements and repairs. Our service engineers are experts on cranes, winches, hatch covers, roro equipment, davits and other equipmentthatTTSdeliver.AstheOEMwe also have the advantage of having access to all original drawings, allowing for better planning and ensuring a rapid, cost-effective repair solution to the highest standard, prolonging the life of your equipment.

Our team of service engineers are familiar with the constraints that come with working in challenging environments and

areoncall24/7.Theyarepreparedtocarry out any repairs and maintenance wherever you might be. We understand the cost of delays to your charter so, if required, our service engineers can sail with the vessel and carry out in-voyage repairs and maintenance.

We have been working with a wide range of clients in the Marine and Offshore industries for many years and our service engineers are skilled in hydraulic, mechanical and electrical systems. The specialist knowledge gained on the type of equipment delivered by TTS means they can also confidently take on maintenance and repair jobs on non-TTS equipment.

Our service engineers are on hand to deliver specialised assistance whenever it is required, keeping off-hire to a minimum.

TTS offers services that are tailored exactly to customers’ needs:

• Ondemandad-hocservices• Plannedmaintenanceandrepairs• Rapidresponseandin-voyagerepairs• Dry-dockingsupervision,maintenance and repairs. We can also offer repairs and maintenance on non-TTS equipment.

REPAIRS AND MAINTENANCE

GENUINE SPARE PARTS

INSPECTIONS, SURVEYS AND CERTIFICATIONS

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INSTALLATION AND COMMISSIONING

To ensure optimal functionality of your equipment we recommend that you use TTS for all installation and commissioning of TTS equipment.

AstheOEMmanufacturerweknowexactlyhowtoinstallandsetup the equipment to your vessel to get optimal performance.

TRAINING AND TECHNICAL SUPPORT

Personneltrainingisbecominganincreasinglycriticalfactorin the safe and efficient running of a vessel. Good training practices, with regards to operations and maintenance, can make a significant difference to prolonging your equipment’s lifetime.TTS offer various training courses aimed at both onshore and offshore staff and are typically aimed at crew, maintenance personnel and superintendents.

TTS offers several training courses and can tailor-make a training course to suit your specific requirements. Training courses offered by TTS:

• Productfamiliarisation• Operatortraining• Technicalserviceandmaintenancetraining

REMOTE ACCESS SURVEILLANCE

Troubleshooting of equipment and identifying faulty components can be time consuming and costly, especially for vessels where planning is of key importance and there’s an extremely high cost related to equipment failure. By installing TTS remote access technology the TTS services team can immediately access and readdatafromthePLCandundertaketroubleshootingwithouteven going on-board the vessel, thus saving you valuable time and money.

We can also install sensors at critical sections of the equipment to monitor for wear and tear, allowing us to be able to predict when it is time to replace certain parts before they actually fail and cause expensive breakdowns.

RAPID RESPONSE AND CUSTOMER SUPPORT

TTSoffersa24/7helpdeskfacilityinmanyservicestationsaround the world. The facility is accessed via phone or e-mail. Our service personnel are on call around the clock so we can get a service engineer to you as quickly as possible.

These dedicated service engineers and service coordinators provide comprehensive support to our worldwide customers.

We understand that expensive assets need to continuously deliver optimal performance, so our focus has always been and always will be on creating and delivering solutions that allow vessels to operate to their full capacity at all times. Whether you are looking for emergency assistance or a comprehensive service contract, talk to the experts at TTS.

MODERNISATIONS, UPGRADES AND CONVERSIONS

TTS modernisation, upgrades and conversion programmes are designed to benefit customers by preparing their existing equipment for a viable and competitive future. A conversion project typically includes the initial study, technical solutions, design, manufacturing and installation.

Benefits include:

• Extendingthelifetimeoftheequipment• Makingtheequipmentmoreefficient• Ensureitcomplieswithlatestchangesinlegislation• Tomakethevesselssuitableforadifferenttypeofoperation. Some of our most popular modernisations, upgrades and conversions programs:

• Extendthereachand/orincreasetheSWLofacrane• Makecranesuitableforpersonnelhandling• Controlsystemupgradesandotherelectricalupgrades• Retrofitofsafeloadindicatorsystem• Radioremotecontrol• Wireextension

SERVICE AGREEMENTS

Protectyourequipmentandensuresmoothsailingwithmaximumuptime during the lifetime of the vessel by taking out one of our realistic and affordable service agreements.

TTS will tailor-make a service agreement based on a modular approach to suit your specific fleet, operation and needs giving you total peace of mind.

Services portfolio

The TTS service facility in Bremerhaven, Germany forms part of the group’s global network.

This specialized service station has their own electrical, mechanical and hydraulic workshop as well as rubber production, enabling them to deliver custom-made high quality spare parts at very short notice.

Here are just a few of the specialist services we provide to our global customer base.

Hatch cover serviceThe Bremerhaven operation specialises in hatch cover repairs and conversions as well as certificated weathertightness testingbyultra-sound(GL,ABS,DNV,IACSU.R.Z.17)onalltypesofhatchcovers,sidedoors and ramps.

Rubber profilesOur moulding facility produces rubber corners and profiles to customer specifications. Because of the quantities processed, we are able to offer every sealing profile for equipment operative on sea-going vessels.

Boiler ServiceThe TTS boiler department carries out full maintenance and repairs, worldwide, on smoke and water tube boilers, economisers and other pressure vessels.

Repair procedures, including welding sequences, are based on many years of experience and are carried out in accordance with the given classification society’s rules.

SteelTTS designs, manufactures and installs steel and stainless steel structures according to customer specifications.

We are able to work at short notice anywhere in the world by optimising and coordinating all of our processes. Planning,design,manufacturingandinstallation, as well as maintenance and repair, all take place according to customer specifications.

ServiceTTS Bremerhaven is geared to carry out all types of service and in-voyage repairs at short notice, covering a wide range of equipment on all types of vessels.

Pipe ServicesTTS has a dedicated specialist team of engineers and fitters providing pipe services to customers around the world, fully backed by our customised pipe shop in Bremerhaven. We can serve all types of ships and vessels where pipes are carrying oil, steam or water.

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Maintenance

Conditionmonitoring

Customersupport

Emergencyservices

Spare parts

HIGHER

UPTIMEFASTER

TURNTIME

Plus modulesBasic modules Plus modulesBasic modules

Modularized Service Contracts

On board spares stock

advice

24/7 stand-by of service eng.

Dedicated named

service eng.

Priority availability of service eng.

24/7 response

Nominated service

coordinator

Priority customer support

Remote condition

monitoring

Advanced condition

monitoring

Basic condition

monitoring

RepairsPlanned

maintenance

Inspections and basic system

adjustment

Planned parts budget

Dedicated parts

stocking

Parts management

Operator hire

IMPROVED

LIFETIME

Stand alone modules

Modernisation packages

Upgrades and accessories

Conversion projects

Training

Key benefits of a TTS service agreement

By having your equipment serviced by TTS you can significantly improve your vessels operations by reducing the unexpected costs of equipment failure with professional maintenance.

· Ensureoperationalavailability

· Improve the effectiveness of your business

· Ensurecostpredictabilityandmakesiteasiertobudget

for maintenance

· Prolongyourequipment’slifetime

· Allows you to concentrate on your core business

· Improving your vessels second-hand value

· Smooth, professional maintenance contracts

Services Agreement Bremerhaven facility

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CONTAINERS, BULKERS AND TANKERS

• Heavyliftcranes• Cargocranes• Bulkcranes• Gantrycranes• Knuckle/telescopiccranes• Straightboomcranes• Hosehandlingcranes• Hatchcovers• Anchorwinches• Mooringwinches• Sideloadingsystems• Externaldoors• Rescueboatdavits

RO-RO, PCTC AND ROPAXAND NAVAL

• Externalrampsanddoors• Internalramps,coversanddoors• Sternramps• Quarterramps• Bowrampsandbowdoors• Hoistable/liftablecardecks• Mooringplatforms• Cargolifts• Linkspans• Automaticmooringsystemscranes• Rescueboatdavits• RoRocassettesandtranslifters• Anchorwinches• Mooringwinches• Turntables• Hangardoors• Lifts

OFFSHORE HANDLING AND HEAVY LIFT

• Activeheavecompensatedcranes• Multipurposeandheavyliftcranes• Deckcranes• Pipeandriserhandlingcranes• Leg-encirclingcranes• Latticeboomcranes• A-frames• Hangardoors• Moonpoolhatchcovers• Launchandrecoverysystems• Externalsidedoors• Rescueboatdavits• Sideloadingsystems• Skiddingsystems• Externalplatforms

CRUISE

• Shelldoorsandplatforms• Tenderembarkationplatforms• Passengergangways• CargoLifts• Telescopicramps• Sideloadingsystems• Mooringplatforms• Anchorwinches• Mooringwinches

SHIPYARD SOLUTIONS

• LaunchingandDockingsystems• Shiplifts• Shiptransfersystems• Dualwalkingbeams• Poweredwheeltransporters• Mulitwheelers• Automooring• Linkspan• Passangergangway

SERVICES SpareParts

Inspections

Certifications

Surveys

Maintenance

Repairs

Service Agreements

Modernisations

Upgrades

Conversions

Training

Technical Support

TTS products

These services apply to all the different

types of vessels listed below. TTS Services

can also service similar non-TTS equipment

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Belgium

TTS Service BelgiumDuboisstraat39,bus22060 AntwerpBelgiumTel:+3232269555E-mail:[email protected]

Brazil

TTS Service Brasil Ltda.AvenidaRioBranco31Salas 1408 - 1411CentroRio de Janeiro, RJBrazilTel:+5521991211986E-mail:[email protected]

China

TTS Services ShanghaiTTS Marine Shanghai Co. LtdNo.433GaoXiangHuanRdGaoDongIndustrialParkPudongShanghai200137ChinaTel:+862158485300Fax:+862158481988E-mail:[email protected]

TTS Bohai Machinery (Dalian) Co., LtdBeihaiIndustryParkSujia,DalianwanStreetGanjingziDistrictDalian116113ChinaTel:+8641187112690Fax:+8641187112703E-mail:[email protected]

TTS Hua Hai Ships Equipment Co. Ltd.18thfloor,3255ZhouJiaZuiRoadCN-200093ShanghaiChinaTel:+862165398257Fax:+862165397400E-mail:[email protected]

Germany

TTS Marine GmbHBremenAn der Reeperbahn 6D-28217BremenGermanyTel:+49421520080Fax:+4942152008749E-mail:[email protected](Winchesonly)

BremerhavenNevadastr.6/8D-27580BremerhavenGermanyTel:+49421520080Fax:+4942152008777E-mail:[email protected]

TTS NMF GmbH (service dept.)Biedenkamp13b21509GlindeGermanyTel:+4940554361500Fax:+4940554361932Email:[email protected] [email protected](onlywireluffingcranes)

Greece

TTS Greece LtdAktiMiaouli81,18538PiraeusGreeceTel:+302104294480Fax:+302104293933E-mail:[email protected]

Italy

TTS Marine S.r.l.ViadeiCondottiVecchi8/10LivornoItalyTel:+390586867763Fax:+390102543191E-mail:[email protected]

Korea

TTS Marine Korea Co Ltd. – ServicesRM1514,MarineParkMarineCity2-ro2Haeundae-gu, BusanKorea(612-824)Tel:+82519795631Fax:+82518318432E-mail:[email protected]

Norway

TTS Marine ASFolkeBernadottesvei38Postboks3577FyllingsdalenN0-5845BergenNorwayTel:+4755947400Fax:+4755947401E-mail:[email protected]

KristiansandBarstølveien 26NO-4606KristiansandPostboks602NorwayTel:+4738049500Fax:+4738049501E-mail:[email protected]

TTS Syncrolift ASHolterkollveien 6P.O.Box1108N-1442DrøbakNorwayTel:+4764907910Fax:+4764931663E-mail:[email protected]

Singapore

TTS Singapore Pte Ltd16EnterpriseRoadEnterprise10Singapore627699Tel:+6568679070Fax:+6562644730E-mail:[email protected]

Sweden

TTS Marine ABKämpegatan3SE-41104GothenburgSwedenTel:+46317257900or+46706326300Fax:+46317257801E-mail:[email protected]@tts-marine.se

U.A.E

TTS Marine Services LLCPOBox360311202,YesBusinessCenterAl Barsha 1stDubaiU.A.ETel:+971509489869E-mail:[email protected]

USA

TTS Marine Inc.14730VickeryDriveHouston,Texas77032USATel:+12812275999Fax:+12812275998E-mail:[email protected]

Broussard Office210JaredDr.BroussardLA70518USATel:+13378398030E-mail:[email protected]

Vietnam

TTS Vietnam6thfloorHarbourViewBuildingNo.12,TranPhuStreetHaiphongCityVietnamTel:+84313686518Fax:+84313686516E-mail:[email protected]

TTS has grown through a history of acquisition and is therefore the original equipment manufacturer of several well-known brands.

Former brand names Services contact details

Competence, reliability and trust are the hallmarks of our business, and we work

hard with customers to ensure the effectiveness of

equipment throughout the ship’s life cycle.

We understand thatexpensive assets cannotbe allowed to lie idle, and

that onboard space must beused to the maximum. So,from subsea construction

vessels to heavy lift vesselsand drill ships, our focus ison creating and deliveringproducts and tailor-made

service solutions that allowvessels to operate to theirfull capacity at all times.

www.ttsgroup.com