Glenelg shire council Youth Charter

19
GLENELG SHIRE COUNCIL YOUTH CHARTER Youth Charter Part 1 March 2015

Transcript of Glenelg shire council Youth Charter

Page 1: Glenelg shire council Youth Charter

Glenelg Shire Council Youth Charter January 2015

GLENELG SHIRE

COUNCIL YOUTH

CHARTER

Youth Charter

Part 1

March 2015

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Contents Executive Summary ................................................................................................................................ 2

Why focus on young people? ................................................................................................................. 4

Benefits of youth participation and engagement ................................................................................. 5

A ‘Whole of Council’ approach .............................................................................................................. 6

Glenelg Shire Council Youth Charter: .................................................................................................... 7

What does it mean? ............................................................................................................................... 7

Guiding Principles: How we work with young people ...................................................................... 8

Commitment Statements: Putting the principles into action ......................................................... 10

Engaging ....................................................................................................................................... 10

Empowering .................................................................................................................................. 10

Valuing .......................................................................................................................................... 11

Putting the Youth Charter into Action ................................................................................................. 12

Prepared by Project Partnerships Community Development Planning and Research Christine Nunn Director M: 0418 106 199 E: [email protected]

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Executive Summary

Support for young people's involvement in civic participation and decision-making has grown as

calls for participatory democracy have emerged from a range of state, national and international

sources such as the Commission for Children and Young People, peak organisations such as the

Youth Affairs Council of Victoria (YACVIC), The Centre for Multicultural Youth, the Municipal

Association of Victoria (MAV), Victorian Government, World Health Organisation and the United

Nations, where Article 12 from the UN Convention on the Rights of the Child states “Every child

has the right to express his or her views and these views must be taken seriously.” The

translation of this principle into practice is critical for the successful involvement of young people

in civic participation.

In 2012 the Glenelg Shire Council was successful in obtaining a Victorian Government Rural and

Regional Youth Inclusion Grant to develop an integrated engagement plan for young people,

aged 12 to 25 years. This Plan aims to build the capacity of young people to actively engage in

civic participation and increase the opportunities for young people to have input into local

government planning, policies and programs.

Significant consultation was undertaken with young people. Key priorities identified by young

people included:

More effective communication

Improved access to information about opportunities for participation, how to access

services and supports when needed and their rights

Improved linkages between young people, agencies and organisations working with young

people and Council

Participation at all levels including being seen, heard, valued, involved in planning and

running activities and in decisions that impact on their lives

Input into use/access to public spaces and affordable entertainment and activities.

In response Council has to developed a Youth Charter and Action Plan.

The Youth Charter explains the Council’s commitment about what a young person can expect

from being involved with Glenelg Shire Council and the principles which guide the

implementation of each commitment.

The Action Plan demonstrates the actions required at a ‘whole of council’ level to support

increased participation and engagement of young people in decision making.

The Glenelg Shire Council Youth Charter aims to put young people on the agenda for everyone at

Council. It will assist Council as an organisation to respond to the needs of young people in our

planning, policy, advocacy and service delivery.

The Glenelg Shire Council Youth Charter is not a stand alone document. It is intrinsically linked

to Council’s mission and core values, Community Engagement Framework 2013 and the Glenelg

Shire Council Plan 2013-2017.

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The conversations and processes which have informed the development of the Youth Charter

and Action Plan are:

Reviewing international and Australian research about effective youth participation and

engagement

Looking at national, state and local government thinking and policy directions

Consulting with 121 adults who work with young people from community groups, youth

service and education providers

Staff undertaking an on-line survey aimed at developing an understanding of the knowledge,

skills and understanding about the participation of young people in decision making (81

respondents)

Undertaking an audit of Council policies and strategies to assess the level of participation

and consideration of young people in their development

Discussions with six focus groups comprising 60 staff from across Council departments to

feedback information from the Youth Voices and Choices project, on-line survey and audit of

Council documents and gather input to the Action Plan

Holding a focus group with the Glenelg Youth Advisory Group to assist in the development

of Guiding Principles and Commitment Statements

Seeking feedback from young people on the draft Youth Charter via Facebook

Distribution of the on-line survey summary to all Glenelg Shire staff seeking feedback

Distribution of focus group reports to participants for further feedback.

The Glenelg Shire Council Youth Charter and Action Plan will be regularly reviewed and evaluated for the impact it has on the level of participation and civic engagement by the diverse groups of young people in the Shire. It is also essential to undertake regular reviews to reflect Council’s and the community’s changing needs, priorities and demographics.

Refer to Glenelg Shire Council Youth Charter Part 2: Background and Evidence Base for detailed outcomes

of the research and consultation process.

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Why focus on young people?

Under the United Nation’s convention on the Rights

of the Child, all Australian young people are entitled

to have a say in decisions that affect their lives.

Young people are active citizens who have current

needs and strong opinions about their community

and this needs to be recognised by all levels of

governments, other organisations, and groups

within communities.

The focus on including young people in decision

making is not because they should have greater

influence than other groups within the community,

but rather adults often underestimate the skills of

young people or think they know what young

people want or need.

Glenelg Shire Council has an obligation to involve

young people in consultation and decision making.

The challenge is to do this in a meaningful way to

ensure that young people are not treated merely as

future citizens, but as current ones, and that they

are recognised as being interested in as wide a

range of issues as other community members. This

will guarantee that their roles in forming,

maintaining and reshaping their communities are

given due consideration.

“…if we don’t get

involved in the

community there

might not be a

community left in

such a small town”

Voices & Choices youth survey

response

“I would like to

know what’s going

on and help make

decisions”

Voices & Choices youth survey

response

“I feel more

confident coming

into the Council

building and

talking to staff

and I now know

who to talk to about

my ideas for the

Glenelg Shire and

for young people”

Bethany Bates, The Whitten

Project Young Leader 2014

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Benefits of youth participation and engagement

By actively implementing the Youth Charter Glenelg Shire Council will provide leadership within

the community, as well as benefiting from:

More effective planning and decision making ensuring local responses are appropriate

through the injection of ideas, skills and passion

More inclusive public policy

Increased credibility of Council to both young people and advocates

More resilient, diverse, engaged communities

Retention and recruitment of young people in and to the community, including as

volunteers or employees of Council

Stronger relationships and understanding developed between younger and older people in

the community

Young people becoming active citizens in order to tackle social problems, act on

opportunities and help shape the future of the various communities, to which they belong

Inclusion and fairness being promoted for all sections of the population.

Young people will also benefit through:

Improved wellbeing if they are given power to participate in decision-making

A chance to develop their own skills in critical thinking, networking, problem solving and to

test these skills in real life situations

Learning more about other people and the community and individual and community

responsibilities

Strengthening their own stake in the community and their sense of connectedness

A sense of achievement and enjoyment in contributing to positive change

Caring adult relationships, supportive high expectations, and opportunities for meaningful

participation in decision-making, as these are associated with positive education, health and

mental health outcomes for young people.

Adapted from:

The Victorian Rural Youth Services, 2011, the extent and nature of young people’s participation in decision making in

local government in rural and regional Victoria: A discussion paper by the Youth Affairs Council of Victoria

Dr Jane Burns, Philippa Collin, Michelle Blanchard, Natasha De-Freitas & Sian Lloyd, 2008, Preventing Youth

Disengagement and Promoting Engagement for the Australian Research Alliance for Children and Youth

Roger Holdsworth, Helen Stokes, Michelle Blanchard, Nadia Mohamed, 2006, Civic Engagement and Young People In

The City Of Melbourne, Australian Youth Research Centre The University of Melbourne

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A ‘Whole of Council’ approach

The work of every service area across Council

impacts on the young people of Glenelg Shire. For

example, the provision of public health services, the

management of sporting and recreation facilities,

and the planning and maintenance of public

infrastructure all impact on our young people.

All work areas of Council therefore have a role to

play in working with and supporting young people

who live, work and study in the Glenelg Shire and to

actively participate in decision-making.

Council recognises that young people are an

important part of the community and that listening

to, involving, celebrating and advocating with and

for young people is essential for a vibrant, inclusive

and sustainable community.

Council’s responsibility to support young people can

include:

Ensuring young people have a voice in decisions

affecting their lives

Delivering youth programs and activities

Facilitating the effective co-ordination of

services to young people in the Shire

Advocating for and with young people about

issues that affect them

Providing opportunites for volunteering and

employment.

The Youth Charter is Council’s commitment to a

whole-of-Council approach.

“We lack an attractive

space for young people

in our libraries. It

would be exciting to

design a space and

program with young

people”

Glenelg Shire Council

Focus Group

‘Young people and the

community are not

aware of the breadth of

services and activities

Council is involved in

– they don’t think of

council for work

experience or job

opportunities”

Glenelg Shire Council

Focus Group

“They (young people)

don’t necessarily have

their own experience of

Council, they are

influenced by parents

or teachers – we have

the opportunity to

influence positive

change by

implementing the

Youth Charter well”.

Glenelg Shire Council

Focus Group

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Glenelg Shire Council Youth Charter:

What does it mean?

It is essential for everyone to understand the intent of the Glenelg Shire Council Youth

Charter and how it is to be implemented.

The purpose of the Youth Charter is to explain the commitment that we are willing to

make to young people and ensure an understanding of the expectations from being

involved with the Glenelg Shire Council. This will enable young people to:

Have their say

Be listened to

Influence potential outcomes

Understand the basis for decisions

Be treated with respect and dignity in decisions which affect their lives.

The Glenelg Shire Council Youth Charter is made up of two components, Guiding

Principles and Commitment Statements.

The Guiding Principles are intended to guide adult behaviour and attitudes, and define

our steps when working with young people.

Guiding Principles govern action and:

Create a foundation to build better relationships with young people

Ensure that young people are included in Council decision-making

Provide common language and consistency

Assist decision-making which is founded on agreed beliefs and effective practice.

The Guiding Principles are to be applied to all circumstances, where input by young

people into decisions is relevant.

The Commitment Statements provide the tools and/or actions to improve and clarify

ethical practice, and set the standard and expectations of practice for working with

young people.

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Guiding Principles: How we work with young people

Actions that build open, honest communication and

feedback include:

Accepting young people for who they are and valuing

their experience

Being clear about what Council can or can't offer

Explaining Council’s expectations of young people

Ensuring understanding about why it is important for

young people to be involved

Ensuring participants know how information they provide

will be used

Making sure that young people are aware of Council

processes, such as confidentiality, disclosure and OH&S.

Actions that build mutual respect and trust include:

Listening and seeking to understand young people’s point

of view

Acknowledging and correcting mistakes

Keeping promises and commitments and providing an

explanation, should these not be able to be met

Seeking clarification from young people, when unsure.

Actions that build an understanding of young people’s

aspirations, knowledge and skills include:

Acknowledging that young people are active and involved

in the community in many different ways including sport,

volunteering, arts, music and cultural activities, student

leadership activities, clubs and groups (e.g. youth,

religious, environmental)

Acknowledging that young people contribute to our

economy as employees, employers and entrepreneurs

Actively seeking the views of young people and valuing

them as a credible source of information

Creating partnerships with young people, which results in

a mutually beneficial relationship

Providing opportunities for young people to build their

skills and capacities.

RESPECT

between young

people and

Council is

MUTUAL

Young people have

ASPIRATIONS,

KNOWLEDGE and

SKILLS that benefit

the community

Enable OPEN and HONEST

COMMUNICATION & feedback which is

inclusive, non-discriminatory &

considerate of relevant aspects of culture &

language

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Guiding Principles: how we work with young people

Actions that acknowledge and ensure understanding of the

diverse groups and needs of young people include:

Being aware that young people have complex, multi-

dimensional identities and avoiding stereotyping

Paying special attention to communities, groups and

individuals who experience disadvantage in accessing

services, activities, or opportunities to participate in

consultations due to their diverse circumstances and

needs

Using the terms “young people from a range of

backgrounds” or “young people with different life

experiences”

Using diverse consultation approaches that support the

inclusion of all groups of young people

Using interpreters and translated materials where

required

Presenting information and/or requests in age

appropriate and culturally sensitive ways

Building strong relationships with other services who can

assist in accessing and understanding different groups of

young people

Supporting the development of skills and strategies to

counteract any potential unfair treatment or inequality in

decision-making processes on the basis of gender,

culture, sexual preference, religious beliefs.

Actions that promote the participation of young people

include:

The involvement of young people in the initial planning

stages of a project/activity

Providing opportunities for membership of working, focus

or reference groups

Keeping young people informed through relevant social

and other media

Ensuring that current and pertinent information is

available for young people in relevant and appropriate

formats

Providing opportunity for reflection or feedback about

the implementation of a project/activity.

ACKNOWLEDGE

and understand

young people are a

DIVERSE group

within our

community

PARTICIPATION by

young people is

essential for a

STRONG

COMMUNITY

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Commitment Statements: Putting the principles into action

The right conditions need to be in place before young people can be empowered and meaningfully participate in decision making processes.

Engaging Council must be proactive by encouraging and

facilitating young people to contribute and express

their views in ways they feel comfortable by:

Identifying the kinds of support (e.g. financial,

logistical, training, emotional) it will take to

involve young people in the project/activity

and identifying who will be responsible for

providing this support.

Ensuring consultation processes are appealing,

engaging and of value.

Valuing everyone’s contributions equally in

order to encourage shared decision making, as

well as effective communication and feedback.

Empowering Council will put empowering structures in place.

This means:

Using youth-friendly language, spaces and

tools e.g. café, skate park or social media

Providing opportunities to strengthen the

skills of young people so that they know how

to positively interact with peers, be

community advocates and understand

decision making processes

Providing sufficient information and resources

to enable young people to analyse the issues

that affect their lives

Ensuring appropriate communication styles

and reducing threats by avoiding physical

movements such as pointing, being aware of

tone, height and/or physical size

Using appropriate consultation processes to

engage diverse groups of young people

Reimbursing expenses or providing an

incentive for participation

Considering gender, cultural and religious

practices and geographic location.

Council will: * involve young people in

decision-making * Communicate with young

people using relevant and accessible methods

* Be open and honest about the level of influence young people have

* Create positive environments that encourage the inclusion

and participation of young people

* Recognise and encourage young people’s

contribution to the community

* Respond to the ideas and issues young people

present

Empowering

Council will: * Partner with young people and

work together on issues and priorities that are of interest to

young people * Build ongoing relationship with

young people

Engaging

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Valuing Council acknowledges that “young people”

are many individuals with diverse skills and

interests. Council will support and celebrate

what young people have to offer the

community and encourage other

organisations and the community to take a

similar approach. This means:

Acknowledging the contribution of

young people to consultations and

decision making processes, for example

a thank-you letter or email,

acknowledgement in media release

Providing young people with

information about the outcomes of

consultation or decision making

processes they have been involved in

Providing opportunities for

volunteering, work experience, training

and employment

Looking beyond the traditional

approaches to acknowledging young

people (e.g. Australia Day awards)

Being open to supporting and seeking

input from diverse advisory groups of

young people

Encouraging other organisations to

adopt the principals of the Youth

Charter and to develop their own

commitment statements.

Council will: * Promote the achievements of

young people in the community

* Invest in developing the knowledge and

skills of young people

* Support and seek guidance from youth

advisory groups

“It’s important for

everyone to have a voice,

but young people often

have to shout to be heard.

Having a youth charter

and being a part of the

YAG means I know that

Council and the

community values what

youth have to say, so I can

be more confident in

raising issues and ideas”

Youth Advisory Group Member

Commitment Statements: putting the principles into action

Valuing

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Putting the Youth Charter into Action

The following Action Plan demonstrates the actions required at a ‘whole of council’ level to

support increased participation and engagement of young people in decision making.

The following six key areas of focus have been identified. Each focus area has a number of tasks

and/or considerations that need to be applied when engaging young people.

1. Youth Charter Action Plan Implementation Process

2. Provide staff and Councillors with the knowledge, skills and tools to engage young people

effectively

3. Ensure awareness of the role of the Youth Development Officer

4. Provide the young people with an active and meaningful role in the Glenelg Shire Council

5. Identify the opportunities for youth engagement within each department and agree on

targets based on knowledge, skills and capacity over the implementation period

6. Ensure young people are aware of opportunities for engagement with Council.

It is important to note that while staff in focus groups identified specific actions their team could

take to increase the participation of young people, these have not been identified in this Action

Plan. This approach acknowledges that responsibility for engaging young people varies across

each service area, that the capacity of some teams is currently higher than others, both in terms

of skills and experience of working with young people, and the opportunities that may be

present in the service area. It is intended that the degree to which service areas and their teams

are actively engaging with young people will grow over time and will take into account the initial

ideas identified in the focus groups.

NB: Some tasks identified will be ongoing, the timeframe indicated below is for the expected

start.

LEDGEND: S: short term - within 6 months, M: medium term - 6 – 12 months, L: long term - >12 months

1. Youth Charter Action Plan Implementation Process

Responsibility S M L

Establish a ‘Whole of Council’ Youth Charter Implementation Committee with appropriate terms of reference.

Responsible Party: Youth Development Officer Other parties: One representative staff member with appropriate authority from each Council department

☒ ☐ ☐

Promote adoption of the Youth Charter and Action Plan by young people, the community and staff.

Responsible Party: Youth Development Officer Other parties: Implementation Committee members

☒ ☐ ☐

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1. Youth Charter Action Plan Implementation Process

Responsibility S M L

Review implementation of the Youth Charter at least annually and report to Council and the community. Consider tools such as: Including “Youth Engagement” as a requirement

in Council Reports Surveying young people about their involvement

e.g. social media, vox pop Identifying key indicators to be measured e.g.

number of student placements, number of volunteers, number of young people involved in consultations.

Responsible Party: Youth Development Officer Other Parties: Implementation Committee Youth Advisory Group

☐ ☒ ☐

2. Provide staff and Councillors with the knowledge, skills and tools to engage young people effectively

Responsibility S M L

Develop a youth participation toolkit with the involvement of young people.

Responsible Party: Youth Development Officer Other parties: Youth Advisory Group Implementation Committee

☐ ☒ ☐

Provide professional development across the organisation about young people in the Glenelg Shire, youth participation and the role of the Youth Development Officer: All staff and councillors (one-off) Include in induction process for new staff Up-date professional development package every

two years to ensure tools are updated to reflect changes in technology and language and provide opportunity for learnings to be shared across the organisation.

Responsible Party: Youth Development Officer Other parties Youth Advisory Group Human Resources Team

☒ ☐ ☐

Embed youth participation practices into the wider council engagement framework and processes

Responsible Party: Group Managers Other parties Youth Development Officer

☐ ☒ ☐

Ensure all staff are up to date on current youth participation trends and tools, as well as promoting good practice examples.

Responsible Party: Implementation Committee Other parties: All staff, in particular Group Managers, Managers and Team Leaders

☒ ☐ ☐

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3. Ensure awareness of the role of the Youth Development Officer role amongst young people, community, Council staff, Councillors and other organisations

Responsibility S M L

Review position description ensuring balance between direct service delivery activities and support role.

Responsible Party: Active Communities Manager Other parties: Youth Development Officer

☒ ☐ ☐

Promote awareness of the role of the Youth Development Officer across Council and the wider community via attendance at staff meeting, presentations to Senior Management Team and Council, features in Sou’ Wester and other means of communication.

Responsible Party: Implementation Committee Other Parties: Youth Development Officer Group Managers Managers Team Leaders

☐ ☒ ☐

Record internal requests for Youth Development Officer support.

Lead: Youth Development Officer

☒ ☐ ☐

4. Provide young people with an active and meaningful role in the Glenelg Shire Council

Responsibility S M L

Recruit broader range of membership to Youth Advisory Groups. Consider gender, Indigenous, young people with a disability, employment and education status, geographic location and other marginalized groups.

Responsible Party: Youth Development Officer Other parties: Youth Advisory Group

☒ ☐ ☐

Co-opt young people as appropriate, recognising that some will not be interested in a long term commitment but may have interest in a specific issue/project.

Responsible Party: Youth Development Officer Other participants: Implementation Committee Youth Advisory Group

☒ ☐ ☐

Provide access to leadership training, opportunities, mentoring and coaching.

Responsible Party: Youth Development Officer Other parties: Whole of Council

☐ ☒ ☐

Service areas and their teams report to and/or seek advice from diverse groups of young people when planning activities involving young people.

Responsible Party: Group Managers Other parties: Youth Development Officer Staff delegated by Group Managers

☒ ☐ ☐

Councillors attend Youth Advisory Groups where appropriate.

Responsible Party: Youth Development Officer Other parties: Youth Advisory Group Councillors

☐ ☒ ☐

Youth Advisory Groups present a report to Council at least annually.

Responsible Party: Youth Development Officer Other parties: Youth Advisory Group

☒ ☐ ☐

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5. Identify the opportunities and agree on targets for youth engagement and participation within each Glenelg Shire Council department

Responsibility S M L

Consultations: Youth specific issues Community-wide issues o Statutory o Council Policy / Strategy Development Representation on reference groups or project

advisory groups where appropriate Identify existing Youth Advisory Groups/groups

of young people that may require specific engagement approaches

Require and support external consultants to engage with young people where appropriate.

Responsible Party: Implementation Committee Other parties: Youth Development Officer Youth Advisory Group Group Managers and/or delegated staff

☒ ☐ ☐

Activities and/or projects Proposals by young people Development of joint projects in response to

funding or potential funding Events including: youth specific, one-off/annual,

community wide, location/area specific, interest based (e.g. arts, environment).

Responsible Party: Implementation Committee Other parties: Youth Development Officer Youth Advisory Group Group Managers and/or delegated staff

☐ ☒ ☐

Support trainee, apprentice and cadet program opportunities: Evaluate Council policy and procedures including

budget allocations, identified positions Promote awareness of opportunities to young

people, education and employment providers Review implementation annually and identify

future opportunities Consider appointment of a trainee, apprentice or

cadet when positions become vacant, in particular entry level positions.

Responsible Party: Human Resources Manager Other parties: Youth Development Officer Implementation Committee OH&S Officer Group Managers and/or delegated staff

☐ ☐ ☒

Student placements, work experience and holiday placements – secondary school, TAFE, universities and other education providers Evaluate Council policies and procedures using

best practice by Glenelg Shire Council departments and other similar local governments

Promote opportunities to young people, the community and education providers

Develop student placement and work experience plan to ensure the experience is beneficial to all parties

Review implementation annually.

Responsible Party: Human Resources Manager Other parties: Youth Development Officer Implementation Committee OH&S Officer Group Managers and/or delegated staff

☐ ☒ ☐

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5. Identify the opportunities and agree on targets for youth engagement and participation within each Glenelg Shire Council department

Responsibility S M L

Volunteering Evaluate Council policies and procedures for

engaging young people (12-25 years) as volunteers

Provide induction for each volunteer: roles and responsibilities of parties.

Promote opportunities to young people Review implementation annually.

Responsible Party: Volunteer Officer Community Development Other parties: Youth Development Officer OH&S Officer Group Managers and/or delegated staff

☐ ☒ ☐

6. Ensure young people are aware of opportunities for engagement with Council

Responsibility S M L

Promote Youth Charter to young people via: Social media, other appropriate media Events Presentations at groups Glenelg Shire youth web page Glenelg Shire youth Facebook page Youth Advisory Group.

Responsible Party: Youth Development Officer Other parties: Youth Advisory Group Media & Communications Officer

☒ ☐ ☐

Provide examples of the specific commitments each department has identified on a regular (e.g. quarterly) basis using appropriate mediums.

Responsible Party: Implementation Committee Other parties: Youth Development Officer Media & Communications Officer Group Managers and/or their delegate

☒ ☐ ☐

Promote opportunities for input into decision-making processes by young people in a timely manner.

Responsible Party: Youth Development Officer Media Officer Other parties: Group Managers Managers Team Leaders

☒ ☐ ☐

Provide feedback to young people and the community about the level of participation, the opportunities that were provided and what Council and the participants learned from each experience.

Responsible Party: Staff responsible for engaging young people in specific activities, in particular: Group Managers Managers Team Leaders Youth Development Officer Other parties: Media Officer

☒ ☐ ☐

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Acknowledgements

The Glenelg Shire Council would like to thank the many individuals and organisations that gave

their time, energy and knowledge to guide and inform the development of The Glenelg Shire

Council Youth Charter.

In particular, we would like to acknowledge: the many wonderful young people who attended

focus groups and forums as part of the “Voices and Choices” project which resulted in the

initiation of the Youth Charter Project. These young people along with the young people on the

Glenelg Shire Youth Advisory Group were full of energy and ideas and helped keep the project

grounded in reality through their straightforward and honest comments.

The contributions of staff across all departments were also essential in developing the Youth

Charter and Action Plan. This includes those staff who completed the on-line survey, attended

focus groups and provided feedback on the record of the focus group sessions.

Support from all levels has been essential to the development of the Glenelg Shire Council Youth Charter which will now guide Council in its endeavours to facilitate and support the development of a community in which young people actively participate and feel valued and included.

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ENGAGING WITH YOUNG PEOPLE IS MORE THAN A ONE-

OFF EVENT —

IT INVOLVES SUSTAINED ACTIVITY OVER TIME.

WHAT OCCURS BEFORE AND AFTER AN ENGAGEMENT

EVENT IS AS IMPORTANT AS THE EVENT ITSELF.

Pauline Harris, University of South Australia 2013