GUEST SAFETY AND SECURITY

PREPARED BY:

SUMAN SUBEDI

CONTENTS

Security measures

Security issues

Security problems

Security human resources ( how are they managed)

SECURITY MEASURES

All staff are trained to be a part of ‘safety and security team’, whereby they are responsible to ensure guest safety and security.

Hotel and spa are equipped with the latest

closed circuit television and monitoring (CCTV).

smoke detection.

alarm system in key areas and guest floors, which is monitored 24 hours/7days by hotel’s security division.

Dedicated fire/life/safety systems and monitoring.

SECURITY ISSUES

Lost and found

Theft

Damage to the hotel property by the guest

Key door and security problem

SECURITY PROBLEMS

• Identity theft leading to credit card fraud

• The scanty baggage guests

• Theft and Robbery

• The carelessness of staffs

• Inter-departmental misuse

• The fraud internships

• VVIP check in

SECURITY HUMAN RESOURCES

Types of security :

1)   Physical aspect

2)   Security of persons

3)   Security of systems

i. Physical aspect:Physical aspect is divided into two parts a) internal b)external.Internal Security includes all the safeguarding assets of the hotels like proper lighting, theft and fire against the guest.External includes avoiding the accidents by fitting the CCTV.

CONTINUE…

II). Security of persons:Check scanty baggage suspected of taking away hotel property by providing wide angle door viewer, dead bolt locks, night torch, chains on doors.Employees should be trained to not give any information about in house guests to outsiders while issuing a card key ask for key card if in doubt of the guest. House keeping staff should never leave keys expose on unattended carts in corridors.

CONTINUE…

iii) Security aspects of systems: Record of all losses and missing items immediately.Inventory control should be proper auditing is done on a regular basis proper system. Systems  procedures and policies if followed properly shall safeguard the assets and increase life span of equipment as well as avoid any breakdown maintenance.

PERFECT SECURITY MANAGEMENT EVIDENCE

• THE SAARC SUMMIT SECURITY MANAGEMENT

THANK YOU