2012 PROPERTY AND SECURITY REVIEW HOTEL VERSION - Starwood Crisis, Safety and... · 2012 PROPERTY...

Property Name Le Meridien Qingdao

Property ID 3447

Site Address 112 Yanji Rd, Qingdao China 266034

2012 PROPERTY AND SECURITY REVIEW

HOTEL VERSION

G L O B A L S E R V I C E S A N D R E S P O N S E

AUSTRALIA – SOUTH EAST ASIA – MIDDLE EAST – AMERICAS – UK

Property Information

Security Assessment Information

Assessor David Hynd Assessment Date

Assessor Email Report Issue Date

Contact: Mr David Ness

Le Meridien Qingdao

[email protected]

19 September 2012

21 September 2012

Threat Level: Guarded

Property ID:

Property Name:

3447

Le Meridien Qingdao

112 Yanji Rd,

Qingdao China 266034

Site Address:

Insert Image of Building or Google Maps screenshot


SITEINFORMATION


The information and opinions expressed in this report have been provided in good faith, based on information provided by the client and to the best of

the author’s knowledge at the time of writing. Accuracy of information provided by the client and/or their authorised representative/s cannot be

guaranteed.

While all care has been taken to prepare this document in accordance with current legislation and practice, the information provided herein does not

constitute legal advice, which should be sought from a registered legal practitioner if required.

The inspection was primarily non-invasive with no attempt made to remove, modify, or repair any fixture or fitting, nor to assess or test every part of

the building and associated plant. This report may not list every conceivable, potential safety item at this premises but addresses issues identified as

likely to have significant consequences.

The extent of this assessment is based on the assumption that the premises was designed, approved, constructed, and certified in accordance with the

relevant authority requirements of the day, and every effort has been made to maintain the premises in accordance with those requirements. Also, this

report is confined to Risk Mitigation matters only and is not a structural engineering report.

This report was compiled without prejudice and, in the belief that no pertinent information has been withheld; Evacuation Services Australia Pty Ltd has

the right to review the report in light of such information. This report has been prepared by Evac Response for the client’s sole internal use, and shall

not be reproduced, copied or disseminated for any other purpose without written permission.

DISCLAIMER


Range

Risks are prioritised by analysing the liklihood of the event occuring and the potential consequence of that event.

Consequence determines the potential level of damage to the business. This not only includes the risk to

physical assets, but also includes the risk to intangible assets such as brand and reputation risk.Minor to Catestophic

Liklihood

Consequence

Liklihood is not only limited to the frequency of the event occuring, but may also take into account the ease of

the event occuring based on the current systems and processes.

Rare to Very Often

30 to 60 Days90 to 120 daysNANot Applicable

Definition

This report has been prepared to identify, assess and prioritise internal and external risks and works in conjunction with the internal policies of the

organisation. In order to effectively communicate the findings of this assessment, identified risks are issued with a label in accordance with the

following table:

Status Action Timeline

N/A

CriticalEssential

ImportantCompliant

Non-Compliant - High RiskNon Compliant - Medium RiskNon Compliant - Low RiskCompliantNot Applicable

Immediate

UNDERSTANDINGTHISREPORT


Program

CategoriesCategories Indicators

Total Standards

Per Category

(including NA)

# of

Critical

% of

Critical

# of

Essential

% of

Essential

#

Important

%

Important

# of

Compliant

% of

CompliantTotal Score

# of Not

Applicable

Total Stds

Assessed

AEmergency Crisis Management Plan

Preparation19 1 6.8% 0 0.0% 0 0.0% 18 93.2% 41 / 44 0 19

B Threat Countermeasures 25 0 0.0% 0 0.0% 0 0.0% 23 100.0% 59 / 59 2 23

C Emergency Training 12 0 0.0% 0 0.0% 0 0.0% 12 100.0% 26 / 26 0 12

D Security Equipment, technology and Systems 15 1 7.5% 0 0.0% 0 0.0% 14 92.5% 37 / 40 0 15

E Security Department 27 1 5.1% 0 0.0% 1 1.7% 21 93.2% 55 / 59 4 23

F Operational 39 0 0.0% 0 0.0% 0 0.0% 38 100.0% 101 / 101 1 38

G Recreation Areas 35 0 0.0% 0 0.0% 0 0.0% 32 100.0% 71 / 71 3 32

TOTAL 172 3 2.3% 0 0.0% 1 0.3% 158 97.5% 390 / 400 10 162

SUMMARYOFFINDINGS


Hotel Standard Degree of

importance

Result Reference Material Auditor Comments

A.1.1 Does the Hotel have a set of the Emergency Crisis Management Plan Manuals

1,2 3 & 4 on premises, that are completed in full & accessible to staff? Critical Compliant

_nil_

A.1.2 Are Executive Office emergency contacts current with version & date verified

on document? Essential Compliant

Starwood Emergency Crisis Management Plan Volume 1 -

Preparation. Section: Contact information P:1. Sub Section: P:1.1.1-

P:1.1.2

A.1.3 Are Corporate AMD/VP emergency contacts current with version & date

verified on document? Essential Compliant


Preparation. Section: Contact information P:1. Sub Section: P:1.2.1

AMD/RVP

A.1.4 Are Division emergency contacts current with version & date verified on

document? Essential Compliant



Division

A.1.5 Are Corporate/White Plains emergency contacts current with version & date

verified on document? Essential Compliant



Corporate/White Plains

A.1.6 Ownership emergency contacts current with version & date verified on

document? Essential Compliant



Ownership

A.1.7 Municipal/Community emergency contacts current (P:13)

Essential Compliant



Municipal/Community

A.1.8 Internal Emergency contacts current?

Essential Compliant


Preparation. Section: Contact information P:1. Sub Section: P:1.4.1-

P:1.4.2

A.1.9 External emergency contacts current?

Essential Compliant



A.1.10 Neighboring Buildings/Site/s emergency contacts current (P:15)

Important Compliant


Preparation. Section: Contact information P:1. Sub Section: P:1.5

A.2.1 Emergency Management Committee in place & documented?

Essential Compliant


Preparation. Section: Emergency Management P:3.1 Emergency

Management Committee

A.2.2 Emergency Response Team in place & positions documented?

Critical Compliant


Preparation. Section: Emergency Management P:3.2

Emergency/Crisis Response Team

A.3.1 On Site Emergency Command Centre identified and documented in the Hotels

Emergency Crisis Mgmt Action plan documents (Refer to Preparation

Manual)?Critical Compliant


Preparation. Section: Command Centre P:4. Sub-section: P:4.1 - 4.3

A.1 Emergency Contacts

A.3 Emergency Command Centre

A.2 Emergency Response Team ( ERT)

Internal ID

SCHEDULE A - EMERGENCY CRISIS MANAGEMENT PLAN PREPARATION

SECURITYASSESSMENT


importance

Result Reference Material Auditor CommentsInternal ID


SECURITYASSESSMENT

A.3.2 Are stock & procedures (inc HIMS) available and stored on property and ready

for use in the Emergency Command Center as required. See Stock list in a

location in accordance with the Emergency in place and stocked according to

stock list

Critical Compliant



A.3.3 Off Site Backup Emergency Command Centre Identified in the Hotels

Emergency Crisis Mgmt Action plan documents.

Are stock & procedures available and stored on property ready for transport

to the Off Site Center when required, including HIMS?

Essential Compliant



A.4.1 Does the Hotel have a documented evacuation plan in place?

Critical Compliant


Preparation. Section P:5: Emergency Training & Drills.

A.4.2 Full annual evacuation drill conducted (Evacuation record to be checked) P.5.3

Preparation #1 & outcomes recorded? Critical CompliantStarwood Emergency Crisis Management Plan Volume 1 -

Preparation. Section P:5.3 : Drill Development

A.4.3 Quarterly Fire Drill is conducted and recorded as required by Fire Drill

schedule? Essential Compliant


Preparation. Section 5: Emergency Training & Drills. Sub-section5.3

Drill Development and 5.4 Fire Drill Schedule

A.4.4 Is there a sufficient hard copy set of your Hotels Fire Floor plans which are

readily available for an Emergency Service personnel if required and re they

protected for externl use in the elements? (Plans should be sighted). Critical Not Compliant


Preparation. Section 11: Property Construction. Sub-section 11.7

Original Building Plans.

B.1.1 Your Hotel Terrorism Risk Assessment (TRA) plan is updated for the most

recent quarter and an updated. Threat Classification level submitted to your

RVP. Important Compliant

Terrorism risk assessment (TRA) guidelines and TRA Matrix

B.1.2 Is security self audit completed based on the current threat category level

established using the standard:

Extreme: Bi-monthly audit and report

High: Quarterly audit and report

Medium: Semi-annual audit and report

Guarded: Annual audit and report

Important Compliant

Starwood Hotels & Resorts Worldwide - Interim Property Security

Self-Audit Procedures

Terrorism risk assessment (TRA) guidelines

B.1.3 If the properties Threat Level Matrix is above Threat Counter Measure Level

Guarded and for a period longer than 3 months, has the hotel implemented

all additional Threat Countermeasures according to the increased Threat

Level?

Essential N/A

Starwood Emergency Crisis Management Plan Volume 2 - Threat.

B.1.4 If the Hotel threat level moves to Extreme, the Vehicle Inspection procedures

required under the Extreme Threat Countermeasure must be implemented

immediately prior to arrival at the Hotels Main Entrance. If the Hotel has a

Security Main Gate in place the procedure should be performed at that

location.

Critical Compliant


Section T:2.16 Vehicle Access and Shuttle Guidelines

A.4 Evacuation Plan & Drills

SCHEDULE B - THREAT COUNTERMEASURES

B.1 Threat Countermeasures & Threat Levels

B.2 Emergency Equipment


importance



SECURITYASSESSMENT

B.2.1 All Fire extinguishers are in place, stored appropriately & in good order ready

for immediate use? Critical Compliant


Preparation. Section P:12 Emergency Supplies and P:14. Sub-

section P:14.1 Fire Extinguishers

B.2.2 Hotel has had annual Fire extinguisher Service completed and the service and

service date is indicated on the Fire Extinguisher? Critical Compliant


Preparation Section P:14. Sub-section P:14.1 Fire Extinguishers

B.2.3 Hotel has Fire panel testing Documentation that validates required testing has

been completed in accordance with local code or Fire Life & Safety Standards,

whichever is greater?Critical Compliant

_nil_

B.2.4 Extinguishers & Fire hoses visually inspected to ensure they are properly

racked/stowed and no indication of splitting? Essential Compliant

_nil_

B.2.5 Is there an Automated External defrbrillator at the hotel and operated in

accordance with Policy? Essential N/A

Starwoodone Asia Pacific, Operations, Security and Safety, AED SOP

Text

B.2.6 Is there a first aid kit available for administering first aid to guests and

associates, training provided, stocked & checked according to policy? Critical Compliant

Starwood Hotel and Resorts SOP - RM - Safety - 006 dated

22/10/2009. This is a minimum global standard. This may vary

according to local law.

B.3.1 Fire escapes and paths of travel unobstructed & marked on Evacuation Plans

& are Evac Plans displayed? Critical Compliant

_nil_

B.3.2 Battery operated emergency lighting operating in accordance with Fire Life

and Safety Standard? Critical Compliant

_nil_

B.3.3 Exit signs illuminated and inspected in accordance with Fire, Life and Safety

Standard? Critical Compliant_nil_

B.3.4 Guest floor exit doors equipped with one way panic push bars or lock on

entry? Critical CompliantMinimum standard should be in compliance with local laws and

legislation. If none, then B.3.4 should apply

B.4.1 Are Emergency Contact numbers sufficient, easily accessible & up to date?

Essential Compliant


Preparation. Section P:1.0 to P:1.9 Contact Information.

B.4.2 Are switchboard associates trained in handling emergency calls & are

appropriate incident recording forms immediately available? Critical Compliant


Preparation. Section P:5.2 Training

B.4.3 Is a Bomb Threat Procedure & Checklist in place?

Important Compliant


Emergency. Section E:2 Emergencies. Sub-section E:2.1 Bomb

Threat

B.5.1 Is there at least one functional emergency no-dial direct line telephone in

place in every elevator? Critical Compliant_nil_

B.5.2 Is Emergency phone operational and does it dial directly to the PABX Center

for Operators to answer? Critical Compliant_nil_

B.3 Emergency Signage & Escape

B.4 Emergency Numbers and Communications

B.5 Guest Elevators


importance



SECURITYASSESSMENT

B.5.3 Is the PABX Center trained to answer call and have access to checklists?

Critical Compliant


Preparation. Section P:5.2 Training, Elevator Emergency

B.5.4 Are service personnel trained in all emergency elevator and escalator distress

and rescue procedures? Essential Compliant



B.6.1 Is there at least one functional emergency no-dial direct line telephone in

place in every elevator? Critical Compliant

_nil_

B.6.2 Is Emergency phone marked and operationalCritical Compliant

_nil_

B.6.3 Is the PABX Center trained to answer call and have access to checklists?

Critical Compliant



B.6.4 Are service personnel trained in all emergency elevator and escalator distress

and rescue procedures? Essential Compliant



C.1.1 Has an annual Tabletop Exercise been conducted as distributed?

Essential Compliant

Reference to Property Table Top Exercise Action Plan

C.1.2 Emergency Response Team training conducted monthly (as per Threat

Countermeasures matrix)? Important Compliant

Starwood Emergency Crisis Management Plan Volume 2 - Thread.

Section T:1 Basic Threat Countermeasures

C.2.1 Is Safety & Security Orientation training, in accordance with policies &

supplied training programs, scheduled, supplied to associates & and details

recorded?Critical Compliant

Starwood Emergency Crisis Management Plan. Volume 2 - Threat.



Section T:2 Specific Risk Countermeasures. Sub-section T:2.21

C.2.2 Is the latest Security and Safety Training Package in place, as part of a

Program according to Policy. (Schedule & Training records should be

reviewed).Critical Compliant

Starwood Hotels and Resorts SOP - Safety and Security Training -

RM - Safety - 007 dated 22/10/2009

C.2.2 Security refresher & emergency response training & drill conducted semi-

annually for all associates, including review of emergency evacuation

guidelines.Critical Compliant

Starwood Emergency Crisis Management Plan. Volume 2 - Threat.


C.2.3 CPR All Hotel Manager Level Associates must be certified in CPR & are procedures

current to international standards?Essential Compliant


Preparation. Section P:1 Contact Information. Sub-section P:1.3.3.3

On-site Medical Help (CPR training)

B.6 Service Elevators

C.1 Fire Life & Safety Management Training

C.2 Fire Life & Safety Training for Associates

SCHEDULE C - EMERGENCY TRAINING

Have associates received the following training:


importance



SECURITYASSESSMENT

C.2.4 Evacuation

Training

Hotels are able to validate the training material and training

package/schedule provided for Existing and New Associates on Evacuation

Training. Are examples of assessment records available?

Essential Compliant


Preparation. Section P:5. Emergency Training & Drills. Sub-section

P:5.1-7


Emergency. Section E:1 Emergency Procedures. Sub-section E:1.3

Evacuation

C.2.5 Personal

Responsibilities


package/schedule provided for Existing and New Associates on personal

responsibilities in case of fire and evacuation per Policy. Essential Compliant


Emergency. Section E:1 Emergency Procedures. Sub-section E:1.3

Evacuation. Section E:2 Emergencies. Sub-section E:2.9 Fire or

Explosion

C.2.6 Extinguishers &

Hoses


package/schedule provided for Existing and New Associates on Fire

Extinguishers and installed Fire Hoses?Essential Compliant


Preparation. Section P:5. Emergency Training & Drills. Sub-section

P:5.1-7


Emergency. Section E:2 Emergencies. Sub-section E:2.9

C.2.7 Mail Threats Hotels are able to validate the training material and training packge/schedule

provided for Existing and New Associates on Mail Threats as per Procedures. Essential Compliant

Starwood Emergency Crisis Management Plan Volume 2 Threat.

Section T:2 Specific Risk Countermeasures. Sub-section T.2.8

Delivery and Mail Threat

C.2.8 Phone Threats Hotels are able to validate the training material and training

package/schedule provided for Existing and New Associates on Phone Threats.Essential Compliant

_nil_

C.2.9 Hold Ups/Violent

Crime


package/schedule provided for Existing and New Associates on Hold

Ups/Violent Crime?Essential Compliant


Section T:2 Specific Risk Countermeasures. Sub-section T.2.23-24

Armed Attack - Violent Crime

D.1.1 Does the Hotel CCTV system provide coverage in the minimum following

locations:

- Porte Cochere

- Hotel Entrance

- Lobby

- Reception Desk

- Associate Entrance

- Loading Dock

- Parking garage/ Parking lot access and egress points

- General Cashier office

Critical Not Compliant


Section 1 Basic Threat Countermeasures T:1 and Section Specific

Threat Countermeasures T:2. Sub-section T.2.18

D.1.2 All CCTV cameras must be capable of recording for a minimum of 30 days

Critical Compliant




D.1 Closed Circuit Television

SCHEDULE D - SECURITY EQUIPMENT, TECHNOLOGY & SYSTEMS


importance



SECURITYASSESSMENT

D.1.3 All CCTV cameras must be stored for a minimum period of 30 days.

Critical Compliant




D.1.4 Monitoring centers must be configured in the way that can prevent operators

from tampering with or duplicating recorded information.Critical Compliant




D.1.5 Video must be stored in a secure location with access by authorized personnel

only.Critical Compliant




D.1.6 Monitoring Room to be secured against unauthorized entry.

Critical Compliant




D.1.7 Video observation conducted only of approved areas of the hotel property

and in accordance with local legislation and signposted that it is in effect.Critical Compliant




D.1.8 The Division/Regional Safety & Security councils develop policy and guidelines

concerning visitors to the CCTV Monitoring Room such as who may be granted

access, the process for granting access, the circumstances under which access

will be granted, what level of access visitors will be granted, and how visitors

will be supervised. Is a log compiled.

Essential Compliant




D.1.9 A shift log, which records the Associates tasked to monitor and control the

equipment each shift, must be maintained.

Essential Compliant




D.1.10 All CCTV camera capable of recording at a speed of 15 frames per second

Critical Compliant

_nil_

D.2.1 Is there a duress alarm system in placed in the following locations;

- All Designated Reception Counter / Desk-and at minimum located at every

designated cash collection station

- Cashier Room

Critical Compliant

_nil_

D.2.2 Are all Duress alarm systems in place functioning properly and initiating the

appropriate response Critical Compliant

_nil_

D.2 Duress Alarm System

D.3 Voice Logging System


importance



SECURITYASSESSMENT

D.3.1 Is there a voice logging system in place to record phone threats? (Not

mandatory) Important Compliant

_nil_

D.4.1 Are all business continuity data files backed up daily on property and a backup

copy also stored off site. Critical Compliant_nil_

D.4.2 Are copies of all Backups kept on site according to their required backup

schedule and also transferred to a secure off site location at minimum on a

weekly basis.Essential Compliant

_nil_

E.1.1 Technical

Knowledge

Fully understands how to operate the Hotels Fire Control Panel/EWIS - are

instructions available for reference? Critical Compliant

Starwood Emergency Crisis & Management Plan Volume 3


Fire/Explosion

E.1.2 Capable of operating CCTV System

Ability to find and replay a recorded event within 30days

Able to capture photograph from video recording.Critical Compliant


Section T:2 Specific Threat Countermeasures. Sub-section T.2.18

E.1.3 Is the Security Director /Manager certified in administering the AED

Essential N/A



On-Site Medical Help

E.1.4 Is the Security Director / Manager certified administering First Aid & CPR

Essential Compliant




E.1.5 The hotel has confirmed that there is regular liaison with Local Emergency

Services which would include, Fire, Police and Medical EmergencyImportant Compliant


Preparation. Section P:1 Contact Information. Sub-section 1.3

Municipal/Community and P:1.7 Emergency Service Contractors

E.1.6 Security Manager monthly checklist completed and signed off by General

Manager and Security Manager Critical Compliant

Starwood Asia Pacific Security Manager Monthly Checklist

E.2.1 Technical

Knowledge

Fully understands how to operate the Hotels Fire Control Panel/EWIS - are

instructions available for reference?

Critical Compliant


Section T:2 Specific Risk Countermeasures. Sub-section T.2.21

Security Staffing Guidelines.



Fire/Explosion






E.1 Security Manager

E.2 Supervisor

This should be assessed according to the following criteria:

SCHEDULE E - SECURITY DEPARTMENT

D.4 Data Backup



importance



SECURITYASSESSMENT

E.2.3 Are Security Supervisors certified in administering the AED?

Essential N/A




E.2.4 Are Security Supervisors certified administering First Aid & CPR?

Essential Compliant




E.3.1 Technical

Knowledge

Fully understands how to operate the Hotels Fire Control Panel/EWIS- are

instructions available for reference Critical Compliant



Fire/Explosion






E.3.3 Are Security Officers certified in administering the AED

Critical N/A




E.3.4 Are Security Officers certified administering First Aid & CPR?

Critical Compliant




E.4.1 Vehicles are only parked in areas designated by the Hotel for parking, where

the vehicle will be left unattended for any period of time.Critical Compliant


Section T:2 Specific Threat Countermeasures. Sub-section T.2.14-16

Vehicles

E.5.1 The Hotel has implemented a Security Patrol procedure that is documented

and includes at minimum the following guidelines

- The number of patrols per shift, per day

- Ensure the patrols scheduled are at random times

- The Key Patrol points are identified

- Process in place to document security & other related issues during the

patrol & standardised forms are used throughout all processes?

Critical Not Compliant

Starwood Emergency & Crisis Management Plan Volume 2 Threat.


Security Staffing Guidelines

E.5.2 Is there a patrol verification system in place that is preferrable as Electronic,or

at a minimum Written or Mechanical. Critical Compliant




E.6.1 If security office unattended, was it lockedCritical N/A

_nil_

E.7.1 A standardised Security Event Log is used and distributed to Department

Heads & is preferrably electronic? Important Not Compliant

_nil_

E.3 Security Officer

E.4 Main Driveway

E.5 Security Patrols

E.6 Security Office

E.7 Incident Accident



importance



SECURITYASSESSMENT

E.7.2 Have Daily Security Logs been reviewed by General Manager and/or Hotel

Manager (from checklist)? Essential Compliant

Starwood Security Manager Monthly Checklist

E.7.3 Is an Incident Register (pref electronic) and documented Investigation process

in place as outlined in the Emergency Crisis Management Planning guidelines?Essential Compliant

Starwood Emergency Crisis Management Plan Volume 4 Crisis.

Section C:4-C:5

E.7.4 Have reported incidents been fully investigated & recorded appropriately?

Critical Compliant

_nil_

E.7.5 How many investigations remain open & closed?

Critical Compliant

_nil_

E.7.6 Are investigations recorded in a secure electronic format?

Critical Compliant

_nil_

E.8.1 At minimum a working two -way radio system in place for the purpose of

direct verbal communication Critical Compliant

Starwood Emergency Crisis Management Plan Volume 1

Preparation. Section P:12 Emergency Supplies. Sub-section P:12.1

Inventory

E.8.2 Notebook & Pen

Essential Compliant

_nil_

E.8.3 Torch

Essential Compliant

_nil_

F.1.1 Is there controlled access and egress in the heart of house for all Associates,

contractors and or vendors?

Essential Compliant

F1.2 Can the access be secured via mechanical lock, electronic lock system or

manned security?

Essential Compliant

F.1.3 Is there a policy in place to ensure associates and non associates have Photo

Identification (ID) cards and present them upon request?

Critical Compliant


Section 2 Specific Risk Countermeasures. Sub-section T:2.17

Associate Security & ID Guidelines

Starwood Emergency Crisis Management Plan. Volume 2 Threat.


E.8 Security Operative Equipment

Do Security Operatives carry the following equipment:

SCHEDULE F - OPERATIONAL

F.1 Associate, Vendor & Contractor Identifcation and Access


importance



SECURITYASSESSMENT

F.1.4 Is there a policy in place to ensure Photo Identification (ID) cards are recorded

in a secure format?

Critical Compliant






F.1.5

Are contractor / vendor/ visitors passes / ID cards issued upon arrival to the

designated hotel entrance and are they visible to associates and others when

in the hotel? Critical Compliant






F.1.6

Are the contractor/vendor/visitor passes / ID cards that are issued recorded

on arrival and reconciled on departure daily?Critical Compliant






F.1.7

Do the passes / ID cards issued clearly indicate whether it is a Contractor,

Vendor or VisitorCritical Compliant






F.1.8 Is there a system in place for pre-employment screening and background

checks for all new hires, prior to commencement of employment & is this

recorded?Critical Compliant






F.1.9 Is there a system in place to clearly state that non scheduled

vendors/contractors are not allowed to access hotel?

Essential Compliant






F.2.1 Is entry to heart of house inaccessible to unauthorized persons using at

minimum one of the following methods, mechanical lock, electronic lock

system or manned security? Critical Compliant




F.2.2 Is there a separate and secure area for personal items (coats, purses, etc)?

Important Compliant

F.2 Associate Entry & Exit


importance



SECURITYASSESSMENT

F.2.3 Are bag and locker inspections conducted at random?

Essential Compliant




F.3.1 Is access controlled to the car park by an electronically or manually operated

physical barrier?Essential Compliant


Section 2 Specific Risk Countermeasures. Sub-section T:2.14-16

Vehicles

F.3.2 At minimum are the Hotel Perimeter and Guest parking lots / Car Parks

included in the Security Patrol Routine & is this in a recordable format?

Critical Compliant



Vehicles




F.4.1 If vehicle is Valet parked, has the vehicle been checked for damage and

recorded on the Valet parking docket?Essential Compliant



Vehicles

F.5.1 Housekeeping If used or collected and it contains at minimum the Guest name and Room

Number, is it secured in a manner making it inaccessible to unauthorized

persons?Critical Compliant

Starwood Emergency & Crisis Management Plan Volume 1

Preparation. Section P:2 Associate, Guest & Property Information.

Sub-section P:2.2

F.5.2 All Day Dining

Restaurants

If used or collected and it contains at minimum the Guest name and Room





Sub-section P:2.2

F.5.3 Beach /Pool If used or collected and it contains at minimum the Guest name and Room





Sub-section P:2.2

F.5.4 Fitness Facility &

Spa






Sub-section P:2.2

F.5.5 Reception If used or collected and it contains at minimum the Guest name and Room





Sub-section P:2.2

F.5.6 Engineering If used or collected and it contains at minimum the Guest name and Room


persons?Critical N/A



Sub-section P:2.2

F.5.7 Concierge If used or collected and it contains at minimum the Guest name and Room





Sub-section P:2.2

F.5.8 Bellman /

Doorman






Sub-section P:2.2

F.5 Hotel Guest Information

F.3 Carpark

F.4 Driveway


importance



SECURITYASSESSMENT

F.5.9 Mini Bar Service If used or collected and it contains at minimum the Guest name and Room





Sub-section P:2.2

F.6.1 Guest luggage secure at Concierge/Bell Desk and Bell storeroom or physically

secured area?Critical Compliant

_nil_

F.6.2 Daily inventory of checked/stored luggage in place?

Essential Compliant



F.6.3 Training is provided for staff to deal with unattended / unclaimed luggage?

Essential Compliant



F.6.4 When there is a guest request for duplicate keys

- did the hotel require an official issued photo ID (e.g, Drivers License),

Passport or official government issued Personal ID card to confirm the guest

identity, including their name and room number in the PMS system prior to

fulfilling the request?

Critical Compliant

_nil_

F.6.5 When there is a guest request for duplicate keys and the guest is unable to

produce a photo ID, but provides a name and room number

- Did the hotel first confirm the name and room number provided by the

guest was registered by matching the information in the hotel PMS system

- If the guest name and room number match , did the hotel provide a security

escort for the guest to the intended room in order to verify the necessary

photo ID confirming the guests identity before leaving the guest in the room

as requested

Critical Compliant

_nil_

F.6.6 When there is a guest requests for duplicate keys to be made, if the guest is

unable to provide a photo ID in addition to a registered name and room

number confirmed by the PMS system

- was the request elevated to a more senior level for resolution prior to

duplicate keys being issued or an escort to the alledged room.

Critical Compliant

_nil_

F.6.7 Is reception attended 24/7 by hotel associate?

Essential Compliant

_nil_

F.6.8 Is guest information secure and unavailable to unauthorized persons?

Critical Compliant



Sub-section P:2.2

F.6 Lobby & Reception


importance



SECURITYASSESSMENT

F.6.9 Are cash draws locked if unattended and key removed?

Critical Compliant


Section T:2 Specific Threat Countermeasures. Sub-section T:2.7 Key

control guidelines

F.7.1 The assessor was not able to enter any guest room while it was being

serviced by Housekeeping. Critical Compliant


Section 2 Specific Threat Countermeasures. Sub-section T.2.5-7

F.7.2 IF the assessor was able to enter the guest room being serviced, did the

Housekeeper require validation that the assessor had a guest room key able

to open the guest room door. Critical Compliant

F.7.3 IF the assessor was unable to validate that he was authorized to enter the

guest room did the Housekeeper leave the room and notify Hotel security

immediatleyCritical Compliant

F.7.4 All Floor Master Keys being used by the housekeepers must be signed out at

the beginning of their shift, and signed back in at the completion of their shift. Critical Compliant


Section 2 Specific Threat Countermeasures. Sub-section T.2.7

F.7.5 Is guest lost property kept, logged and secured according to policy

Critical Compliant

_nil_

F.7.6 Is Mini-Bar trolley secure when not attended

Important Compliant

_nil_

G.1.1 Is equipment regularly checked for safety/defects & recordedEssential Compliant

_nil_

G.1.2 Is attendant present in the Fitness facility during operating hoursImportant Compliant

_nil_

G.1.3 Is safety information properly displayed on Fitness equipmentImportant Compliant

G.1.4 Are attendants certified in administering First Aid & CPR

Critical Compliant




G.1.5 Are attendants certified administering the AED

Essential N/A




G.1.6 Is towel sign in book/list secureCritical N/A

_nil_

SCHEDULE G - RECREATION AREAS

F.7 Housekeeping

G.1 Fitness Facility


importance



SECURITYASSESSMENT

G.1.7 Is there at least one functional emergency no-dial direct line telephone in

place, prominently located and visible within the Hotel fitness facilityCritical Compliant

_nil_

G.1.8 Is Emergency phone marked, operational and connected to a 24 hour

operating location or emergency response center Critical Compliant_nil_

G.2.1 Are attendants certified in administering First Aid & CPR?

Critical Compliant




G.2.2 Are attendants certified administering the AED?

Essential N/A




G.2.3 Is all equipment secured after hours?

Essential Compliant

_nil_

G.2.4 Is a review conducted of attendants training accreditations as part of a

scheduled, standard cycle?Important Compliant

_nil_

G.2.5 If Hotel Guest information and or Sign In sheets by guests are used - are they

accessed by unauthorized personnel?Critical Compliant

_nil_

G.2.6 Is there at least one functional emergency no-dial direct line telephone in

place, prominently located, marked and visible at each designated poolside

location? Critical Compliant

_nil_

G.2.7 Is Emergency phone operational and connected to a 24 hour operating

location or emergency response center?Critical Compliant

_nil_

G.3.1 Are registers secure and key removed when not attended?

Critical Compliant

_nil_

G.3.2 Is guest information secure and unavailable to unauthorized persons?

Critical Compliant



Sub-section P:2.2

G.3.3 Is there a [cash] float minimization procedure in place?

Essential Compliant

_nil_

G.4 Function Rooms

G.2 Pools/beaches

G.3 Restaurant and Bars


importance



SECURITYASSESSMENT

G.4.1 Are function rooms locked when not in use?

Critical Compliant

_nil_

G.4.2 Is there a written procedure / SOP in place for securing function rooms when

guest not in attendance Essential Compliant

_nil_

G.5.1 Executive Offices Are Executive Offices secure after working hours for access to the General

Public and Hotel staff required to use an authorized key for entry? Critical Compliant

_nil_

G.5.2 Computer

Room/PABX

Is the computer room locked at all times?

Critical Compliant

Starwood Emergency and Crisis Management Plan Volume 2

Threat. Section 2 Specific Risk Countermeasures. Subsection T.2.17


G.5.3 Is there Key Control Access in place for authorized entry into the Computer

room? Critical Compliant

G.5.4 Is PABX room secure from random entry by unauthorizd individuals?

Essential Compliant

_nil_

G.5.5 Is there Key Control Access in place for authorized entry into the PABX room if

not staffed? Essential Compliant

_nil_

G.5.6 F&B Walk-Ins / Fridges and Freezers are secured after operating hours?

Important Compliant



Key control guidelines

G.5.7 Receiving Dock secured after operating hours?

Critical Compliant



Vehicle access and shuttle guidelines

G.5.8 Reach-Ins secured after operating hours?

Important Compliant

_nil_

G.5.9 Kitchen equipment and gas stoves / ovens secured after operating hours or

when not in use ( e.g Banquet Kitchens, Restaurants closed for operation) Important Compliant



Key control guidelines

G.5.10 Housekeeping Housekeeping Office secured after hours?

Important Compliant

_nil_

G.5.11 Laundry secured after hours?

Important Compliant

_nil_

G.5 Access


importance



SECURITYASSESSMENT

G.5.12 Lost Property store secured at all times?

Important Compliant

_nil_

G.5.13 Engineering Is Engineering Office and workshops secure after working hours?

Critical Compliant

_nil_

G.5.14 Mechanical / Facilities Plants Secured at all times?

Critical Compliant

_nil_

G.5.15 Tools & OS&E secured?

Essential Compliant

_nil_

2012 PROPERTY AND SECURITY REVIEW HOTEL VERSION - Starwood Crisis, Safety and... · 2012 PROPERTY...

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Transcript of 2012 PROPERTY AND SECURITY REVIEW HOTEL VERSION - Starwood Crisis, Safety and... · 2012 PROPERTY...