Digital Intelligence in InsuranceGetting value from your digital investments

SpeakersModerator• Keith Johnson – SVP, Global Insurance Digital Lead, EXL

Panelists• Bruce Baude – Chief Operations & Technology Officer, CNO Financial Group, Inc. • Keith Bexell – VP COO, Individual Insurance, Prudential• AJ Ijaz – Vice President, Retirement Plan Services, The Standard

Digital is constantly evolving at an accelerated pace

The vision of success The technology itself

The consumer demands The way we work

EXL & HBR surveyed 800+ executives about their digital priorities

Source: EXL-HBR Research on Digital Transformation – April 2018

…But, only a few are achieving positive outcomes

33%

Source: EXL-HBR Research on Digital Transformation – April 2018

There is a big gap between expectations and outcomes

70% 30-50%

30%48%

20% 3%

of transformation programs fail

of all initial RPAimplementations fail

of companies haveimplemented A.I. into aservice or process at scale

of data assets are used

of companies’ data meetsbasic quality standards

of companies are notprepared to executebusiness transformation

McKinsey EY

HBR

EXL

Forbes Insights

BCG

Only

OnlyOnly

The missing piece, Digital IntelligenceC

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