Getting Started – Visual-ICE

Content Management System (CMS)

Table of Contents

o Logging in

o Homepage

o Viewing or Editing Visuals

o Edit Mode

o Edit Mode – Adding, Deleting, Ordering Photos

o Edit Mode – Adding Photos

o Edit Mode – Adding Photos – Using Drag & Drop

o Edit Mode – Changing or Updating Photos

o Edit Mode – Disabling Photos

o Edit Mode – Assigning Room Types

o Submitting Changes

o FAQ’s

o Contact Us

Using Visual-ICE

Log into Visual-ICE (http://web.iceportal.com/login/)

with your email and password

Note: Chrome or Firefox are recommended when using Visual-ICE

Logging in

Using Visual-ICE Homepage

Properties homepage shows your hotels. Search filters can help locate a property.

You can see the status of each hotel (published, edited, live), with edit options.

Using Visual-ICE Viewing or Editing Visuals

Click the “View Media Gallery” icon (illustrated below on Click Here),

to add or delete photos, edit categories, captions, rearrange order, etc.

Click Here to View/Edit

Initially, in read-only mode and can review media without making any changes.

If you wish to make changes, click “Edit Media Gallery” on the left side of the page.

Using Visual-ICE Edit Mode

Edit Click Here to

To add new photos: drag and drop into “Drop Files Here” section, or Select files to be added.

To rearrange the order of the photos, click on “Click & Drag” tab and drag image to desired location.

Using Visual-ICE Edit Mode – Adding, Deleting, Ordering Photos

Delete Photo(s) Here

Add New Photos Here

Arrange image order

Using Visual-ICE

NOTE: Visual-ICE will ignore numbers, so type those in after the upload if they are wanted/needed.

Numbers will be ignored after

Uploading

Edit Mode – Adding Photos

Numbers will be ignored after

Uploading

Using Visual-ICE

When adding photos using drag & drop, a prompt will ask “Do you want these files put at the bottom of

the list or where your dropped them?” Choose what works best for you.

Edit Mode – Adding Photos – Using Drag & Drop

Load time will depend on the number

of photos and file size. If it’s a large

batch, it may take a few minutes.

Using Visual-ICE

To change/update existing photos: drag and drop new image to “Drop or Select” to replacement.

Visual-ICE will copy the name of the file and attempt to use it as the caption update the category. PLEASE ensure the information, caption, category and sub-category is correct.

Edit Mode – Changing or Updating Photos

Make sure to CHECK Captions & Categories

Change/update Photos Here

Edit Mode – Disabling Photos

If you want to temporarily remove an image from distribution without deleting the image – you can simply disable the image by un-checking the box marked Enable Media

Using Visual-ICE

Here

Edit Mode – Assigning Room Types

You’re able to edit your content and this option allows you to map your room types to your room images

Using Visual-ICE

Here

Using Visual-ICE Edit Mode – Assigning Room Types Click on “Room Types” and it will open up a window for you to assign a room type to the image by clicking

in the check box. Here

Here

Using Visual-ICE

When you’re done, click “Exit.” This will open up another window that will allow you save your

changes and activate them or not.

Submitting Changes

Click Here

1. What formats are accepted when uploading my files?

Photo: .JPG, .JPEG

Virtual Tours: .JPEG Panoramic strips

Video: .MP4, .MOV, .WMV, .AVI

2. Is there a minimum size requirement?

Minimum photo size is: 1024 pixels on the long side of the image

We strongly recommend you upload photos that are 2880 pixels on the long

side or larger. Channels continue to increase their minimum size requirements

and may reject images that are too small.

360 vertical image: 1500 pixels in height.

Video: Recommended - 1080p resolution with MP4 file format

3. How long until my images appear on travel sites?

It depends on the frequency the channel syncs with ICE Portal and if they have

an internal QA process. As a general rule of thumb you can expect updates to

appear on the travel sites within a week or two.

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FAQ’s

How To Reach Us

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