Getting Started Selling Online - Costs and Issues for SMEs
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Transcript of Getting Started Selling Online - Costs and Issues for SMEs
This information provided is confidential and protected information under the Australian Corporations Law and International Copyright Conventions. It
should not be copied or redistributed without written consent of eCorner. The information is true and correct to the best knowledge of the company and
its directors. If you receive this information in error please destroy it and notify eCorner.
Costs & Issues Starting an eCommerce Online Business
For the Small to Medium Sized Business
Prepared by:
eCorner Pty Ltd
ABN – 25 107 795 568
Updated: April 12
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ContentsGetting Started Selling Online ................................................................................................................. 4
General Online Business Costs ............................................................................................................ 4
Online Business Checklist .................................................................................................................... 5
Business Fundamentals ................................................................................................................... 5
Technology Fundamentals .............................................................................................................. 5
Create a Business Plan .................................................................................................................... 5
Online Store Costs Estimates .............................................................................................................. 6
Turnover and Profits ........................................................................................................................... 6
Domain and eMail ................................................................................................................................... 8
SSL Certificates ........................................................................................................................................ 8
Online Store Package .............................................................................................................................. 8
Graphic Design ...................................................................................................................................... 10
Custom Functionality ............................................................................................................................ 11
Payment Gateways ............................................................................................................................... 12
Shipping and Logistics ........................................................................................................................... 13
SEO and SEM ......................................................................................................................................... 14
Social Media and Social Commerce ...................................................................................................... 15
Business blog, forum and guest book ............................................................................................... 15
Communicate with your customers .............................................................................................. 15
Product review and recommendation .............................................................................................. 15
Let your customers decide ............................................................................................................ 15
Questions about products ................................................................................................................ 16
Help your customers ..................................................................................................................... 16
RSS feeds ‐ Stay up‐to‐date ............................................................................................................... 16
Gadgets ‐ Little helpers for your shop .............................................................................................. 16
Social Media – Sharing your product content .................................................................................. 17
Mobile commerce ............................................................................................................................. 17
Facebook commerce ......................................................................................................................... 18
Multi‐channel .................................................................................................................................... 18
Running Your Online Business .............................................................................................................. 19
The Four Pillars .................................................................................................................................. 19
User Experience ............................................................................................................................ 19
Trust and Security ......................................................................................................................... 19
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Content and Marketing ................................................................................................................. 20
Customer Service and Help Desk .................................................................................................. 20
Web Analytics ....................................................................................................................................... 21
Visitor and Page Tracking .................................................................................................................. 21
Online Store Examples .......................................................................................................................... 22
Company Information ........................................................................................................................... 24
Why eCorner? ................................................................................................................................... 24
Contact Information .......................................................................................................................... 24
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Getting Started Selling Online There are many people right now thinking of selling online. What are the real costs associated with
starting an online business or adding an online shop to an existing business? This is a question we
are hearing often and the answer is not always as clear as there are many different views and
opinions in the market place.
This document has been developed to answer common questions and provide advice.
General Online Business Costs
When starting an online business selling products or services there are some costs which you can
expect before you make your first sale. Your online store is a sales channel and acts like a sales
person for your business. Selling online can be very cost effective as there are less human resource
and infrastructure costs unlike a "bricks and mortar" business. But do not be fooled selling online is
not free and your results will be directly dependant on your investment, quality of service and
products.
There are costs which will not be covered in detail in this document such as:
Cost of products
Warehousing
Logistics
Traditional marketing
Business taxes
Accountant and financial institution fees
All these traditional costs still exist and don't magically vanish if you sell online.
If you are reasonably technically capable and don’t mind doing some work yourself then the budget
can be less than $100 a month for the online store. If you have a professional designer and web
developers create a design and add content then your budget will need to start around $2,000 +
$100 / month. The more design and functional complexity the more cost and therefore budget
required.
Your monthly costs may include such items as hosting, software, maintenance, content
management, search engine optimisation and search engine marketing.
But you can start small and add functionality later so the online store and your budget grow with
your business. Successful selling online requires as much business acumen and planning (maybe
more) as any traditional business. Getting started is not hard but there are so many opinions on the
technology that can be confusing to a non‐technically minded person. There are also many technical
terms and issues which often just confuse.
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Online Business Checklist
Business Fundamentals
What is your business model What kind of resources will you need What is the demographic focus What expertise is available Self managed Need assistance Market and demographic shifts occurring an ABN/ACN/ABRN ... Tax model Domain name/s
Technology Fundamentals
Business email addresses SSL Certificate (recommended if you accept credit cards) A merchant account or PayPal Choose a pricing model Shipping company to deliver products Design and some development for your website Search Engine Optimisation (SEO) Content Marketing Search Engine Marketing (SEM) Web analytics to track touch points with visitors
Create a Business Plan
Make sure you know your market Multi‐channel: Use a clicks‐and‐mortar strategy if possible Integrate the shopping experience How you will deal with Content Pricing & inventory Logistics Service & support Payment & refund/returns Security Develop an easy‐to‐use purchase process Consider localisation requirements Consider customer relationship management and personalisation Make sure that you select a scalable platform or solution Make sure you have a team in place Marketing Campaigns and requirements Integrate to external systems, suppliers or 3PL
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Online Store Costs Estimates
Annual Recurring Costs Small Small + Services Medium Large
Domain name (max cost / .com.au) $ 99.00 $ 99.00 $ 99.00 $ 99.00
Up to 5 business email address $ 99.00 $ 99.00
Up to 200 business email address $ 198.00 $ 198.00
SSL Certificate (2 year licence + Fixed IP Address and installation) $ 385.00 $ 385.00 $ 385.00
Total Annual Recurring $ 198.00 $ 583.00 $ 682.00 $ 682.00
Monthly Recurring Costs 100 SKUs 150 Services 2,000 SKUs 10,000 SKUs
Website $ 77.00 $ 99.00 $ 122.00 $ 220.00
SEO Assistance (estimate) $ 100.00 $ 200.00
SEM (estimate) $ 1,000.00 $ 2,000.00
Payment provider Based on monthly and transaction fees by payment provider
Shipping costs Based on the number and types of shipments
Total Monthly Recurring $ 77.00 $ 99.00 $ 1,222.00 $ 2,420.00
One time Costs (Optional)
Design $ 600.00 $ 600.00 $ 1,000.00 $ 4,000.00
Customisation $ 1,000.00 $ 5,000.00
Total One Time Costs $ 600.00 $ 600.00 $ 2,000.00 $ 9,000.00
Total First Years Cost Estimate (from) $ 1,900.00+ $ 2,850.00+ $ 15,000.00+ $ 25,000.00+
For larger enterprises the costs may be significantly more depending on the number of visitors and
level of activity which will impact the amount of traffic and size of the environment. Integration to
third party systems link 3PL, ERP and Financial can require significant customisation. Compliance to
PCI DSS and also to internal Standard Operating Environments may need auditability and checks for
governance.
Turnover and Profits
So what can you expect to make from an online store?
This question is very hard to answer accurately. Most small businesses that operate online fail to
properly track all the costs and expenses that they incur for their online store. The most obvious cost
that is not considered is the business owner’s own time and effort.
The effort that you apply to the online store will be proportional to the success and profitability.
Like any business an online business needs to be run to make money.
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If managed properly and operated to a plan then an online store can be a tremendously profitable
business. The overheard that creates operational issues for bricks and mortar stores such as
property rental can be minimal for an online business.
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Domain and eMail To run a successful website you might need a domain name and business email addresses. Visitors
who come to your website may want to send you messages and we highly recommend that you do
not use a personal email address. So you may need a sales and an info email address at least. Expect
to pay around $99 per year for 5 email boxes, the more you get the cheaper they get. To set up a
.com.au domain name you need a registered business with an ABN or ACN in Australia. You can
expect to pay $99 for two years. Domains for .com will cost less but for Australia we recommend you
get the .com.au domain. You can get cheap domain names but the service provider may not provide
the DNS hosting which is necessary and will be an extra cost so check carefully. We have found with
some of the really cheap overseas domain providers that the domain name is not transferrable for
12 months and is basically not usable.
Check the terms and conditions. There are many good Australian domain providers and prices vary
greatly. Always ask if the DNS (Domain Name Server) costs are included or extra.
SSL Certificates The SSL or Secured Socket Layer is about providing security and confidence in your online shop. It is
highly recommended that you have your own SSL if you expect to be really successful online. Many
hosted solutions will come with shared SSL which means that it is secured. However when your
visitors go to secured pages the URL (or your domain name) will change to that of the SSL Certificate
owner who will be the payment provider or hosting company. This can cause concern and basket
abandonment (potential buyers that add a product to your shopping cart but do not complete the
sale).
SSL Certificates from companies like COMODO will start around $385 / 2 year and you may have to
pay a fee to your web developer to add it to your website. You will need a fixed IP address.
Online Store Package Generally you will find a number of different levels of packages that vary in price and capability.
Different providers use different methods to define the packages that are available.
eCorner packages are scalable up to 10,000's of products online. Our four most popular packages’
key difference is the number of products that are for sale on the website although the packages will
vary in functionality. These are perfect for small to medium sized businesses.
Our online store packages include hosting and data as part of the package. That is not the same with
all providers so you should always make sure of the total cost of hosting, data and website. Our
professional packages all integrate with Payment Gateways such as PayPal and eWAY that allow you
to accept Credit Cards Online.
All of our Payment Partners comply with the Payment Card Industry Data Security Standards (PCI
DSS).
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eCorner hosted packages come in a number of different configurations depending on your
requirements and budgets.
Features snapshot Features snapshot Features snapshot Features snapshot 100 products 5GB traffic 1GB storage PayPal English only AU or NZ Dollars Wagtail Free
150 resources 20 products 5GB traffic 1GB storage PayPal eWay Blogs Forums Galleries Newsletters eMarketing Wagtail Free
2,000 products 10 resources 10GB traffic 2GB storage PayPal eWay Worldpay Australia Post Newsletters eMarketing eBay integration Forums Blogs Galleries Cross sell / up sell Product ratings 2 Languages 2 Currencies Wagtail Free
10,000 products 150 resources 18GB traffic 5GB storage PayPal eWay Worldpay Australia Post Newsletters eMarketing eBay integration Forums Blogs Galleries Cross sell / up sell Product ratings Product comparison 5 Languages 5 Currencies Wagtail Free
eCorner can also provide virtual servers (VPS) and dedicated servers hosted in Australia. Our servers
are built for eCommerce and we can also develop highly customised online stores and websites to
meet any requirements.
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Graphic Design With a Hosted eCommerce Solution you generally don't need to spend anything. If you have
something special in mind for a custom logo or banner then it might need to be designed by a
professional graphics designer. In general we would recommend that you get started with the
designs available or talk to a web designer about your ideas. If you want a special design then they
can help by working with you to refine your requirements but take a look at what is available for free
first. A custom design can cost as little as $600 ‐ $1,200 to produce and add to the online shop.
Shop design should always be effective and enable your
visitors to find what they need on the shop.
Clear menus and categories are important to allow your
visitors to browse your store.
Easy to find search bar – 80% of online sales come from a
search.
Mini‐basket always available
Login box for registered members
Promotional and special products clearly show
Informational links such as Terms and Conditions, About Us,
Contact Information, Privacy Policy, Sitemap, Resources simple to access.
Shop designs should be as clean and as simple as possible while portraying a professional image to
your potential customers. Trust decisions for a website are made in the first few seconds after the
visitor hits the site.
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Custom Functionality If you are starting a new eCommerce business we would recommend that you use as much of the
out‐of‐the‐box or standard functionality as possible and our stores have it all. Your online business
will start to make money for you then you can look at expanding and adding new functionality. The
eCorner solution has many features that help you succeed online and custom development is not
generally required.
If custom development is needed we will provide a full proposal with specification and a work order
that identifies the work and time for each task for your approval so you know what you will get.
Expect to pay 25% ‐ 50% upfront. eCorner is a member of the Australian Computer Society and our
developers are based here in Australia and the work is always done by eCorner staff.
We are fully covered by professional indemnity insurance in the unlikely event that something goes
wrong.
Custom development has two levels of impact on overall costs. Firstly the cost of the initial scoping
and development and secondly the cost of maintaining that custom work ongoing.
Australia developers are in general very well regarded for their capabilities. You can expect to pay
from $900.00 a day up to $1,800.00 a day depending on the company that does the development
work for you. You should always agree on a scope of work and sign an agreement or work order that
details what the development outcome will be.
Custom development should be done based on a set of agreed requirements.
Developing the design (look and feel) of your store and creating graphics for your use is not custom
development. Web designers and web developers are two very different sets of skills. You should
understand what each group will deliver.
If using a web designer then ask for examples of their work and try to provide clear guidance on
what you require. The designer will be able to recommend the best use of colours and layout. Expect
to get at least 2 variations of design.
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Payment Gateways If you want to accept credit cards online we recommend that you use a Payment Service Provider
and process the credit cards via a Payment Gateway. There are strict regulations around the use and
storage of credit card information which are regulated by the Payment Card Industry via their Data
Security Standards; you can find more information at their website www.pcisecuritystandards.org or
through your bank.
Look for solutions that are PCI DSS compliant. Payment Gateways have to be integrated into your
website. The leading Payment Gateways in Australia include:
You will need to set up an account with the Payment Service Provider, and also an online merchant
account with your bank, to take online payments. Setup costs vary dramatically from nothing at
PayPal up to $500 for some providers. Some Payment Providers will also charge an annual fee varies
from $200 to $500.
You will pay transaction fees for each payment that you accept. Again these vary greatly but expect
from 1.1% + 30 cents up to 4.5% or more depending on the Payment Service Provider.
So check this out carefully. Your bank will also charge you some fees to set up your Online Merchant
Account. These do not vary greatly from bank to bank but shop around and ask questions.
Different gateways support different banks so always ask your bank first.
The eCorner solution supports many Australian and international payment
providers as standard functionality and you do not need any special web
development.
eCorner recommend PayPal and eWAY as trusted payment providers.
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Shipping and Logistics There are a wide variety of shipping methods that can be built in which you can setup on your
website. These handle just about any possibility. Most common is integration to Australia Post for
calculating shipping cost in the shopping basket. The actual shipping cost to send your packages is
not part of the eCommerce package and you need to make sure that you calculate and add shipping
cost correctly.
Calculating the shipping cost can be more complex if you have heavy or large items or if you are
shipping perishable goods like food or wine.
Some products cannot be shipped in a normal fashion if they are dangerous goods that might be
flammable or explosive.
Free shipping is a great incentive for buyers so we would recommend that your pricing absorb the
shipping cost when possible and you offer free shipping. You can tie that to the value in the
shopping basket which is always a good idea.
The eCorner packages also support Temando as a
logistics solution and it will work for any sized business.
Temando is a global fulfilment engine that has been built
from the ground up as an enterprise level solution to overcome the hassle of sending freight in
eCommerce environments. It introduces the concept of “cloud based logistics” to the industry, as it
allows real time connectivity between “above the line” elements such as content management
systems (CMS), shopping carts, enterprise resource planning (ERP) and “below the line” elements
such as warehouse management and dispatch systems. You can find out more at the Temando
website – www.temando.com.
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SEO and SEM Search Engine Optimisation and Search Engine Marketing can cost a lot of money. You really just
need to follow the guidelines and advice and your website will be search engine friendly. But always
remember that content is king and good SEO starts with good content. Search Engine Marketing is a
cost you need to consider carefully. We have seen good web businesses fail because they spent too
much on Cost per Click (CPC) programs which were not targeted.
The actual cost of programs like Google Adwords and Yahoo Search Marketing will vary dramatically
based on the types of products you sell and the geography that you target. Cost varies greatly based
on the cost of each keyword and the quality of your ads and website. Remember the way this works
is when someone clicks on your ad it costs you money whether they buy or not. So the best result is
a very targeted set of ads and keywords.
Also take a look at the directories like Yahoo Directories, Hotfrog and Cooeeonline and expect to pay
a small listing fee.
The price comparison engines are great if you are selling retail so check out Getprice and
Shopping.com, again there are small fees involved. There is again lots of advice in our FAQs.
Remember it may take 4 ‐ 6 weeks for the search engine crawlers to go to your website.
If you want professional Search Engine Marketing (SEM) results we recommend that you engage an
SEM specialist company like Hot Goanna.
A good tip is to make sure your webstore is complete before submitting it to the search engines. You
need to submit to search engines like Google, Yahoo and Bing.
It is not difficult to submit your online store and see what search engines find. You will need a
webmaster’s accounts with the search engines which are free. You just sign up and add your
domain. You will need to verify ownership by adding an HTML tag or adding a file to your online
store. You can do that yourself in the ePages packages by using the marketing tools provided.
Google – www.google.com/webmasters
Bing ‐ www.bing.com/toolbox/webmaster
Yahoo ‐ http://siteexplorer.search.yahoo.com/
Most major search engines will allow you to submit an XML sitemap that will provide information to
the search engine about your site. All eCorner packages allow you to automatically create XML and
HTML site maps. Once created add the XML site map to your domain via the webmaster’s accounts
discussed above. You can also contact eCorner and we will provide a comprehensive PDF document
about SEO and advice for ePages stores.
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Social Media and Social Commerce In the world of online business today it is important to use every opportunity to connect with people
who can buy from your store. You need to engage with each other via the social media sites such as
Linkedin, Twitter, YouTube and Facebook. By creating business pages on these social media sites you
can help people find your online store.
If you interact and promote using forums and blogs this can also add value and bring you new online
buyers. Blogs do not have to be long and complex just simple posts of a few hundred words that
might be interesting information about your products and services; how best to use them or how
they can deliver value or simply user success stories.
Business blog, forum and guest book
Communicate with your customers
By using a business blog, a forum or a guestbook, you are showing your customers that you are open
and present thus strengthening the customer relationship (i.e. customer retention). The modules
can be integrated into the website from the shop system and do not need to be linked via external
blog or forum software. Content of the integrated business blog as well as the forum are
automatically made available as RSS feeds.
Product review and recommendation
Let your customers decide
Customers prefer to purchase products that other customers have reviewed positively. To enable
this in the ePages shop system, you can activate the "Product rating and review" and "Product
recommendation" or "Tell‐a‐friend" function.
You decide yourself whether this function can be
used equally by all customers or only by registered
customers. When reviews are written by
customers, you can specify whether they will be
visible immediately in the shop or whether they
must first be approved by you.
You can utilize the opinion of satisfied customers
on price comparison and product portals as well as
by eBay.
eCorner packages have link‐ups to Getprice,
shopping.com, Google Base and other platforms as well.
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Questions about products
Help your customers
Don't make your customers have to search for your contact information. Offer them an automated
link to a contact form on every individual product page.
RSS feeds - Stay up-to-date
Search engines and customers love content that's up‐to‐date. That's why you can embed RSS feeds
with appropriate external content into your shop. Here you have the option of using already
specified feeds or creating your own.
As a participant in the free Amazon partner program, you as shop operator, have the option with the
RSS feed function of bringing Amazon products into your shop and earning a commission on their
sale.
Gadgets - Little helpers for your shop
Gadgets are small programs that can be integrated into websites and shops in addition to the shop's
actual content. Increase the entertainment value for your customers and increase the length of time
they spend in your shop. With the ePages’ shop system, you have access to a large number of
predefined gadgets.
The Wikipedia gadget for instance facilitates looking up terms that are marked in the shop or
website directly at the online encyclopaedia. You can thus immediately illustrate particular material
types, for example, in a very elegant way.
The YouTube gadget allows you to quickly and easily integrate your own product videos in your
shop.
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Social Media – Sharing your product content
Your visitors and customers are now more than ever likely to use social networks like Facebook and
Twitter to exchange information with friends and colleagues. So you can make it easy for them to
share your content by adding the social sharing features in your online store. It is easy to
automatically add by just enabling the Social Web feature under Marketing.
Once you have done that you will see the “Like”
and “Share” buttons appear on each of your
product pages. Your customers can click on the
links which will send your page”Llike” to Facebook
or Twitter to be shared with your customers’
friends and network.
Mobile commerce
More and more people are using their iPhones or Smart phones to search and
buy online. With 50% of iPhone users having had some form of online
transaction. We will deliver templates that are specific to iPhones and Smart
Phones that are automatically delivered to consumers browsing from their
phone to make the shopping experience simple.
Product search and buy are simplified with easy to use icons and resized and
proportioned content.
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Facebook commerce
Although still in the early days
businesses are now directly selling
from Facebook pages. Shops on
Facebook provide the ability for the
merchant to list products directly to a
‘shop on Facebook’ and have the
ability to directly ‘add to basket’ and
go to the shop to complete payment
and shipping.
Multi-channel
Our solution provides for multiple channels‐to‐
market to be managed from a single store and
management back office. This allows for
integration of many facets of the online business
to enhance the consumer experience and
automate content delivery to portals such as
Getprice, eBay and Shopping.com.
Multi‐channel capabilities are essential for a successful online store. If the technology platform does
not support multi‐channel you may need to have that support built by a web developer and it
becomes a long term maintenance issue.
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Running Your Online Business The Four Pillars
Running an online business is not so very different from running a traditional business and requires
that you spend time each day on some tasks. These are in general around the four key areas of the
business.
User Experience
Business / web analytics
Ask for feedback
Shopping basket abandonment
Fresh content
Place test orders
Monitor using analytics
SEO / SEM
Search engine web master tool
Google / Bing / Yahoo
Trust and Security
Contact and access information
Terms and Conditions, and Privacy Policy
Payment provider – check payment processing and fraud
SSL and Site Seals
Unencrypted content
User experience, interaction &
design
Trust & security
Marketing, sales &
unique selling proposition
Customer service & support
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HTTP content on HTTPS
Social networks and gadgets
Images
Establish a fraud checking process
Content and Marketing
Keep promotions fresh
Newsletters with coupons and offers
Subscribe / unsubscribe
Spam laws
Shipping as a competitive advantage
Monitor shipping costs and offers
Social networks and communicate
Facebook / Twitter / Forum / Blogs / YouTube
Shop on Facebook
Customer Service and Help Desk
My Account (registered) customers
Deliver the purchase quickly
Parcel tracking
Communicate / Follow‐up / Feedback
Access to service & support
Business eMail responses and follow‐up
Phone (1300 / 1800) responses
Monitor and respond to Support forum
Monitor and respond to Live Chat
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Web Analytics Visitor and Page Tracking
A good online shop can often fail because the owners don't know what is really happening on the
website. In order to understand the activity on the website you need to collect information about
what visitors there are and what they do. This is collected by a web analytics program like Google
Analytics. There are obviously many areas of analytics but the key issue is that you must, at a
minimum, track activity like:
Visitors
Top content
Geographic location
Page impressions
Entry and exit pages
Order tracking – basket conversion rates
Sales tracking and reporting
Social media
Analytics costs can vary and be more than the cost of the store in large and complex ecommerce
environments but if you use Google Analytics it is free and for a service like Wagtail Analytics from
eCorner, which provides real time data as it happens, the costs start at $20 / month.
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Online Store Examples
eCorner was founded in January 2004. Since then, we have accelerated the acquisition of customers
and partners through investment in infrastructure, technology and marketing. Our, over 1,500,
customers range from small, ‘home‐based’ businesses to large corporations and they all receive the
same level of customer service and support.
IT Logic store is developed and is hosted by eCorner. It lists over
50,000 products and has an advanced search capability using Fact
Finder.
www.itlogic.com.au
Urban Baby is a successful pure‐play online retailer based in
Australia that provides unique baby products. Urban Baby online
store is built and hosted by eCorner and lists thousands of products
for sale online.
www.urbanbaby.com.au
New Directions Australia is one of the largest providers of essential
oils and fragrances. eCorner has delivered an ePages Enterprise
online store on dedicated servers hosted by eCorner. The web store
is fully integrated with SAP ERP solution.
www.newdirections.com.au
DIY Superstore was built and is hosted by eCorner using ePages V6.
The store sells all types on home improvement, handyman supplies
and tools. There are over 5,000 products listed online.
www.diysuperstore.com.au
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Weight Watchers is one of the world’s largest retailers. They sell all
manner of merchandise and memberships online. eCorner provides
Weight Watchers with a dedicated hosting environment to support
their ePages Enterprise edition online webshop. eCorner provides a
complete hosting, development, deployment and project
management service.
www.weightwatchers.com.au and www.weightwatchers.co.nz.
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Company Information Why eCorner?
We provide development and implementation using our own developers based in Australia. We provide a secure and advanced hosting environment that has been purposely built to support the needs of online retailers and eCommerce. Our solutions are Multi‐channel, with local customer service and support, using leading eCommerce technology with over 1,500 Australian and New Zealand users, and 60,000+ worldwide users.
Contact Information
eCorner Pty Ltd (ABN # 25 107 795 568) Head Office: Mailing Address: 5/310 Victoria Road PO Box 938 Gladesville NSW 2111 Gladesville NSW 1675 AUSTRALIA AUSTRALIA Freecall Australia: 1800 033 845 Freecall New Zealand: 0800 501 017 International Phone: +61 2 9494 0200 Fax: +61 2 9817 8975 Enquiries eMail [email protected] Corporate Website www.ecorner.com Buy a store www.ecornerstoresplus.com.au eCorner Marketplace www.ecornerstores.com.au