Getting People To Use Sharepoint

Overcome Resistance Through Awareness and Natural Influence

A RedShift Presentationby mary wynne-wynter

Main Points

• Understanding resistance

• Changing behavior

• Training

Understanding Resistance

Sharepoint roll-out

• You assume people will care.

• They don’t.

• You tell them to use it.

• They won’t. The throw it over the wall approach

Why should they?

• Can’t see “what’s in it for me”.

• Negative assumptions & expectations about systems & process change.

• Fear of losing what’s familiar.

What’s in it for me?

• Why should I give up control?

• Why should I share what I know?

Ego

Negative assumptions

• Heard it all before

• Past failures repeat

• If it ain’t broke....Skepticism

Loss of what’s familiar

I’ll buy in as long as I can keep my

desktop, file folder and email

systems.

Fear

Changing Behavior

Mandate

• Meet resistance with artificial influence

• Create a sense of urgency

• Goal is change

Make it happen

Facilitate

• Meet resistance with awareness & natural influence

• Build trust

• Goal is willingness

Let it happen

Artificial Influence

Just Don’t

Awareness

• Emotional response to change reflects beliefs, assumptions and expectations

• To change behavior, change beliefs

• Culture is collective belief

Self-awareness

• CIO, IT, Stakeholders, Project Leaders and Directors

• You get from people what you believe about them

Know thy blind spots

Natural Influence

• Honesty

• Authentic communication

• Inclusion

• Coaching and mentoring

• Incentives

Training

Training Mistake

Information Overload!

Experiential Learning

• Prototypes

• Start small & simple

• Participation and inclusion in design

• Virtual coach - facilitator

People Learn Differently

Change Perceptions

Email

“Personally, I'm always ready to learn, although I do not always

like being taught.”- Winston Churchill

A RedShift Presentationby

mary wynne-wynter, change facilitator

www.redshifthome.com

www.redshiftblog.com