Getting Around London Large Print

8/13/2019 Getting Around London Large Print

1/77

Transport for London

Getting around LondonYour Large Print guideto accessibility

October 2011


2/77

The key to symbols above explains the symbols that we have used to convey accessibility

information for DLR stations and Riverboat piers on the Thames. The accessibility information

itself is given within the sections of this guide devoted to the DLR and River Services.


3/77

Contents

Introduction page 1

Safety and Security page 3

Buses page 5

Tube page 11

Assisted Public Transport page 20

Taxis and private hire page 26

Journey Planner page 30

Interactive Journey Map page 32

Freedom Pass page 34

Coaches page 41

Tramlink page 44

Riverboats page 48

Docklands Light Railway page 57

London Overground page 68

Information for disabled drivers,

including exemption from the

Congestion Charge page 72

Guides for people with

learning difficulties page 74


4/77

1

Introduction

London is fast becoming one of the most accessible cities in the world, and wehope that this guide helps you to make the most of the transport options availableto you, including assisted public transport.

The guide explains how to use each mode of public transport, one by one.

For buses and London Underground we have provided you with the necessaryinformation you will need to plan and make your journey, depending on yourspecific requirements, including the range of products available for differentaccess needs.

For the Docklands Light Railway, we have provided alphabetical lists of all stations,

complete with concise information on accessibility, changing between other meansof transport and station facilities.

For riverboat services, we have provided a list of all operational piers on theRiver Thames in London that are served by riverboats, complete with informationon accessibility, changing between other means of transport, and pier facilities.

The guide includes information on Freedom Pass, a scheme that allows free travel

around London for people over 60 and eligible disabled people.Also included are full explanations of Journey Planner and the Interactive JourneyMap. These two facilities on the Transport for London website allow you to planjourneys and check station information with your own access requirements in mind.


5/77

2

We have included links to the following maps for ease of reference:

Freedom Pass network

Tramlink map

River map

Tube map, including Docklands Light Railway and London Overground

Victoria Coach Station plan

All of these maps are correct as of August 2011. You can also request the most

up-to-date edition of all maps produced by TfL via our 24 hour travel informationhelpline: 0843 222 1234*.

* You pay no more than 5p per minute if calling from a BT landline. There may be aconnection charge. Charges from mobiles or other landline providers may vary.
http://www.londoncouncils.gov.uk/services/freedompass/default.htmhttp://www.tfl.gov.uk/gettingaround/9443.aspxhttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/riverhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttps://www.tfl.gov.uk/assets/downloads/victoria-coach-station-plan.pdfhttps://www.tfl.gov.uk/assets/downloads/victoria-coach-station-plan.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/riverhttp://www.tfl.gov.uk/gettingaround/9443.aspxhttp://www.londoncouncils.gov.uk/services/freedompass/default.htm


6/77

3

Safety and Security

Transport for London (TfL) is committed to working with the police to make Londons transportsystem even safer. Our aim is to make the system safe and secure for all travellers and the mostrecent results show that crime is at its lowest level for over six years, is continuing to fall andpassengers are feeling safer.

The safety and security of passengers is a priority for TfL and we are working to make you saferin a number of ways:

Over 2,500 TfL funded officers from the Metropolitan Police Service (MPS),British Transport Police (BTP) and City of London Police to patrol the bus, Tube,Tram, Docklands Light Railway (DLR) and London Overground networks

Specialist transport police units to focus on issues such as illegal cabs, criminal damage,theft, robbery and staff assaults

Almost 600 Revenue Inspectors to patrol the Tube and bus networks to reduce fare evasionand tackle anti-social behavior

Thousands of front line staff to provide customer service and reassurance to passengers 24/7

CCTV cameras to cover all of Londons buses, as well as bus, Tube, DLR and

London Overground stations. All buses are fitted with CCTV cameras and over 13,000 CCTVcameras are in place across London Underground stations, covering ticket hall areas, walkways,platforms and trains with more being fitted as part of our investment and refurbishmentprogrammes.

An alcohol ban on all TfL services to make travelling a more pleasant experience


7/77

4

Passenger alarms on Tubes and trains and Help points at many Tube, bus and Overgroundstations which you can use to communicate with station staff or the Police, and most haveinduction loops for customers who use hearing aids. On the Tube, every carriage is fitted withpassenger emergency alarms. These when used will let the driver know assistance is needed. If

any part of the train is in a station when you activate it, the train will stop; otherwise it willcontinue until it reaches the next station to make sure that you can be given the help you need.

Joint transport and police control centres operating 24 hours a day, seven days a week,connecting transport staff to the police in case of an emergency

Infrastructure design and new technologies to design out crime

There are local transport policing teams working across the entire transport network working to

reduce crime and anti-social behavior and make people feel safer and more secure when travellingin London. The MPS Safer Transport Command focuses on the bus, major road networks and cabenforcement in London. Every London borough has a dedicated MPS Safer Transport Team workingto make the transport system safer. The BTP is responsible for policing the rail network, includingthe Tube, DLR, tram and London Overground, and have Neighbourhood Policing Teams to deal withlocal concerns.

These local neighbourhood teams provide a visible and familiar presence on the network.

They listen and talk to local communities and TfL staff to identify concerns and find ways to makethe network safer. They take effective and appropriate action to findlong-term solutionsand arealways accountable for their actions. Find out more about your localtransport policing teams.
http://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/transportpolicinghttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/transportpolicinghttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/transportpolicinghttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/transportpolicing


8/77

5

Buses

Buses are a highly accessible way to travel around London. All of Londons 8,000 buses

on normal routes are now low-floor, wheelchair accessible vehicles. The ramps on allbuses must be in full working order at all times. Any bus with a defective ramp is takenout of service, so you are assured of full accessibility at all times.

Londons buses are now fitted with iBus, the on-board next stop announcements.The system means passengers know exactly where their bus is and what the next stopand final destination will be.

Wheelchair users are entitled to free travel on buses, as are Freedom Pass holders

(see pages 34 to 40 for full details). Children and young people under the age of 18 infull-time education are also entitled to free travel on buses.

Journeys by bus and/or other forms of transport can be planned on-line usingJourney Planner on the TfL website (see pages 30 to 31 for full information).Journey Planner enables you to plan journeys that do not involve the use of stairs,lifts or escalators.

If you do not have access to the internet, up-to-date information about bus routes,timetables and fares is available by calling the 24 hour travel information helpline0843 222 1234*.

* You pay no more than 5p per minute if calling from a BT landline.There may be a connection charge. Charges from mobiles or other landline providers may vary.

London Buses
http://www.journeyplanner.org/http://www.journeyplanner.org/http://www.journeyplanner.org/


9/77

6

Bus spider maps

If you have access to the internet, you can view bus spider maps on the

Transport for London website.These diagrammatic maps illustrate the full range of bus routes that serve areas throughout London.

Marble Arch

Park Lane Dorchester Hotel

MaryleboneRoad

Harley Street

RegentsPark

Great PortlandStreet

WarrenStreet

Euston Square Euston

Hampstead RoadRobert Street

Euston RoadBritish Libraryfor St PancrasInternational

Hampstead RoadSilverdale

Crescent

Kings Cross

Pentonville RoadPenton Rise

Roy

New CavendishStreet

Orchard Street SelfridgesRegent Street Conduit Street/Hamleys Toy Store

Piccadilly Circus

Haymarket

Bayswater RoadHyde Park Street

Oxford CircusRegent Street

Wigmore StreetOrchard Street

Bayswater RoadMarble Arch

Pentonville RoadKings Cross Road

30

18

113189

OXFORDRDSTREETTREET

C MDENTOWN

ALDLDG TE

EUSSTONN

ST JOHNSWOOD

HAREWOOD

MELCOMBEST.

BICKENHALL

STREET

G R E A T

ST.

ST.

PL.

STREET

CHILT

ERN

ST.

DORSET

GEORGE STREETGEORGE STREET

BLANDFORD STREET

PADDINGTON STREETCRAWFORD STREET

ALLSOP PLACE

C E N T R A L

MELCOMBEAVENUE

BALCOMBE

BAKER

ST

REET

GLOUCESTER

PLACE

M O N T

A G U

B R

Y A N S T O

N

S Q

U A R E

S Q U A

R E

EN F ORDST.

STREETMONTAGU PLACE

MARYLEBONE ROAD

YORK G

F

E

DB

U

T

S W

Z

Q

A

P

N

LA

L

M

R H

K

J

19

TfL LostPropertyOffice

MadameTussauds

WestminsterCouncilHouse

WesternEye

Hospital

University ofWestminster

TheGlobe

BakerStreet

Marylebone

DorsetSquare

Regents Park

London Buses
http://www.tfl.gov.uk/tfl/gettingaround/maps/buses/busdiagrams.asphttp://www.tfl.gov.uk/tfl/gettingaround/maps/buses/busdiagrams.asp


10/77

7

London Buses

Using buses

All buses are low-floor vehicles (excluding Heritage buses covering parts of routes 9 and 15),

which means that the doorways are close to pavement level when the bus stops and the doorsopen. This enables all customers, including people using wheelchairs, people with buggies, peoplewith assistance dogs, and people with other mobility impairments, to get on and off buses easily*.

Every bus also has a retractable ramp, which connects the floor of the bus directly with thepavement, making access possible for wheelchair users. If youre unable to board a bus becauseof a broken ramp, please wait for the next one, and tell Customer Services as soon as possible on0845 300 7000.

* The wheelchair space on busescannot take a wheelchair bigger than70cm in width and 120cm in length.


11/77

8

Passengers using wheelchairs

On all buses, there is room for one person using a wheelchair. Wheelchairs can be accommodated

up to a size of 70cm wide by 120cm long with a maximum weight of 300Kg.On most buses youll be boarding at the centre doors, where the ramp is located, so you might findit easier to position yourself a little way along the pavement, before the stop, to allow the driver tosee you sooner. Some single-deck buses only have a single door at the front but the driver can stillextend a ramp for you to board or alight through this door.

When boarding the bus, the front doors will stay closed so passengers getting on dont obstruct youas you board. The centre doors will open so passengers can get off. The centre doors will then be

closed and the wheelchair ramp extended. Oncethe centre doors are opened, its safe for you toboard the bus. Its best to board forward as itmakes it easier to position yourself once on board.

Once on board, position yourself in the wheelchairspace, with your back against the backrest and yourbrake on, to make sure your chair doesnt move

when the bus does.

To leave the bus, press the button with thewheelchair symbol on it, next to the wheelchairspace, shortly before your stop.

London Buses


12/77

9

This button has a distinct sound and a light will appear on the drivers dashboard to let him knowyours is the next stop. The bus will pull in close to the kerb. The front doors will stay closed to giveyou time to get off. The centre doors will open so other passengers can get off. The centre doors

will close and the driver will extend the ramp. The centre doors will reopen so you can leave thebus. If, however, the ramp goes out of service after you have boarded, it is the responsibility of thebus operator to ensure that you can leave the bus safely.

Passengers with buggies

Low-floor buses are designed to allow buggies to remain unfolded in the wheelchair space.

Please make sure that buggies are safely positioned with breaks applied within the designated area.For everyones comfort and safety, unfolded buggies cannot travel in the gangway.

Wheelchair users have priority over everyone else for use of the wheelchair space, since this is theonly place in which they can travel safely. If someone in a wheelchair wishes to board, and thewheelchair space is occupied by buggies, buggy users will be asked to fold them and put them in theluggage space or keep them by their side.

If you use a buggy, you should be able to board any low-floor bus unless (in the drivers opinion) it isso crowded that there is no room for you to travel safely. You will only be refused admittance whenit is absolutely necessary. No-one already travelling will be asked to get off the bus.

Buggies that are too wide to be wheeled into the bus via the front door must be folded. Buggy usersare not allowed to board through the centre doors of dual-door buses. Single buggies cannot enterthrough the centre doors.

London Buses


13/77


14/77

11

London Underground

Tube

The Tube upgrade plan is delivering improved access across the Tube network.

The station refurbishment programme has introduced improvements such as tactile strips onstaircases and platforms, more Help points and more seating on platforms. We also provideinduction loops at all of our ticket offices, and have introduced clearer priority seating signson our trains.

To reduce the step up from platform to train, we have installed platform humps insome locations. They raise the platform to the level of the train and are available onVictoria line platforms as well as London Bridge and Waterloo & City line stations.

Level access is also available at Jubilee line platforms east of Westminster.Over the next few years, the Tube upgrade plan will introduce new trains on a number oflines, which will provide improved access. All trains on the Victoria line have been replaced,and new trains are being introduced on the Metropolitan line. These include features such asimproved audio and visual customer information, more multi-purpose areas for wheelchairs,luggage and pushchairs. Metropolitan line trains also have lower floors to provide improvedlevel access between the train and the platform.

There are currently 63 stations with step-free access between the street and theplatform. By 2018, Crossrail will provide a number of new step-free stations, in particularin central London.

This guide will provide you with the necessary details for you to make an informeddecision about your journey and to make you aware of the support available while youare on the move.


15/77

12

London Underground

Planning your journey

Journeys by Tube and other modes of transport can be planned on-line usingJourney Planner.

Journey Planner allows you to plan journeys that do not involve the use of stairs, lifts or escalators,or those in which you may need to use wheelchair accessible vehicles (see pages 30 to 31 for fullinformation).

We produce a range of products specifically for people with different access needs:

Step-free tube guide:This guide covers the Tube and DLR network showing stations that arestep-free between the street and platform, plus information about the step and gap between theplatform and train. It also shows where you can change step-free between different Tube lines,

and between Tube lines with National Rail services. You can order it by calling 0843 222 1234*or going online toAccess Guides.

Avoiding Stairs Tube Map: This map shows all Tube and DLR stations where you can use lifts,escalators or ramps between the street and platform. It will also show where you can changebetween different Tube lines or between Tube lines and National Rail services without using stairs.

Describe Online:For visually impaired people, this website provides text guides to a number of

stations. It describes the layout and routes around the station and can be used with screen readingsoftware.

TheInteractive Journey Map,also on the TfL website, provides information about access toTube stations and platforms, interchange with other modes of transport, and facilities at stations.

http://www.journeyplanner.org/http://www.journeyplanner.org/http://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.describe-online.com/http://www.describe-online.com/http://journeyplanner.tfl.gov.uk/im/SI-T.htmlhttp://journeyplanner.tfl.gov.uk/im/SI-T.htmlhttp://journeyplanner.tfl.gov.uk/im/SI-T.htmlhttp://journeyplanner.tfl.gov.uk/im/SI-T.htmlhttp://www.describe-online.com/http://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.journeyplanner.org/


16/77

13

London Underground

Tube toilet map:This map shows the location of toilets and baby changing facilities on theTube network, including which toilets are suitable for wheelchair users or those with mobilityimpairments. Available online.

We also provide a range of our standard information products indifferent accessible formats such aslarge print, black and whiteandaudio maps.For more details on London UndergroundAccessibility maps and guidesplease visit our website.

Toorder copies of thesemaps and guides you can also go onlinetoAccessibility guides.

If you do not have access to the internet, you can order all themaps and guides mentioned above as well as get up-to-dateinformation about Tube services, timetables, fares and accessibilityby calling the 24 hour travel information helpline 0843 222 1234*or the London Underground Customer Service Centre0845 330 9880.You can also use Textphone 020 7918 3015.

http://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttp://www.tfl.gov.uk/gettingaround/transportaccessibility/1169.aspxhttp://www.tfl.gov.uk/gettingaround/transportaccessibility/1169.aspxhttp://www.tfl.gov.uk/gettingaround/transportaccessibility/1169.aspxhttp://www.tfl.gov.uk/gettingaround/transportaccessibility/1169.aspxhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttp://www.tfl.gov.uk/gettingaround/transportaccessibility/1169.aspxhttps://www.tfl.gov.uk/tfl/gettingaround/accessibility-guides/default.aspxhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdf


17/77

14

London Underground

Travelling on the Tube

Many Tube stations are accessed via steps and escalators, so if you are unable to use these you

should check before you travel using the resources in the previous section, to ensure your routeis suitable.

If you need help buying a ticket, you can ask at theticket office or ask a member of staff to help.All of our ticket offices are equipped with inductionloops, which you can use by switching your hearingaid to the T position. A number of stations now

have wide aisle automatic gates. These work in thesame way as standard ticket gates but are wider, sothey can be used independently by customersusing wheelchairs and customers travelling withassistance dogs or pushchairs.

If you need assistance getting to the platform, you can ask a member of staff for help. They willescort you to your train and arrange for you to be met at your destination if necessary.

For your safety and that of others, if you are a wheelchair user, you will not be allowed to travel onescalators whilst in your wheelchair. Please ask a member of staff for help. All our staff receiveregular training and will be able to help if its safe to do so. Assistance dogs are allowed to useescalators provided that they have been specifically trained to do so by a recognised organisation.If your guide dog is unable to use escalators, staff will help you avoid them or stop them to allowyou and your dog to walk. However, at busy times it may not be possible to stop escalators straightaway, as it may cause overcrowding.


18/77

15

London Underground

Toilet facilities are available at some Tube stations and may be located in the ticket hall or atplatform level. OurTube toilet map will provide all necessary information but if you want to knowthe exact toilet location check with station staff. If you need to use the toilet whilst travelling but

find it locked, please ask a member of staff for assistance.When boarding the train, be aware that with the exception of stations east of Westminster on theJubilee line and on the Victoria line, there may be a gap between the platform and the train, and astep up or down onto the train.

At some stations there are platform humps which raise sections of the platform to the same level asthe train. These are currently available on most Victoria line platforms, London Bridge and theWaterloo & City line. Please note that only a few doors towards the middle of the train will havelevel access on these platforms.

All train carriages have clearly marked seats near the doors which are designated for customers whoare less able to stand. These are identified by notices and should be kept free or vacated for disabledpassengers, pregnant women, older people, those travelling with children and anyone less able tostand. If you need a seat and no one offers, feel free to ask the people occupying the priority seats.

With the exception of the Metropolitan line, all trains have audio announcements which state the

train destination, the next station and any interchanges available. The District, Jubilee, Northern andPiccadilly lines, and new Victoria line trains also have visual information displays in the train.

In the event of an emergency, you may be asked to evacuate a station or train. Staff will provide youwith instructions and extra assistance if required. If you need help while travelling on the Tube,please ask a member of staff and they will do their best to assist you. They can be contacted via aHelp point if you cant see them on the platform or in the ticket hall.

The last Underground trains leave central London at around 0030.
http://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdf


19/77

16

London Underground

Upgrade information

The Tube upgrade plan is delivering a range ofimprovements to the Tube which will provide new

trains and more frequent services. The planned changes will also deliver improvements which willhelp to make the Tube more accessible to disabled people.

Victoria line

A fleet of new trains have been introduced on theVictoria line.These have a number ofimprovements to make them easier to use for disabled people, which includes dedicated wheelchairspaces in each train. They also feature improved audio and visual customer information and better

contrast throughout.

Weve also introduced platform humps at all Victoria line platforms (except Pimlico) to provide levelaccess between the train and the platform, making it easier to get on and off.
http://www.tfl.gov.uk/corporate/projectsandschemes/10127.aspxhttp://www.tfl.gov.uk/corporate/projectsandschemes/10127.aspxhttp://www.tfl.gov.uk/corporate/projectsandschemes/18092.aspxhttp://www.tfl.gov.uk/corporate/projectsandschemes/18092.aspxhttp://www.tfl.gov.uk/corporate/projectsandschemes/18092.aspxhttp://www.tfl.gov.uk/corporate/projectsandschemes/18092.aspxhttp://www.tfl.gov.uk/corporate/projectsandschemes/10127.aspx


20/77

17

London Underground

Metropolitan line

New air conditioned trains are now rolling out on theMetropolitan line.They have four dedicated

wheelchair spaces and walkthrough carriages to allow people to move through the train. They alsohave both audio and visual customer information. The new trains have lower floors to provideimproved level access between the platform and the train. The entire fleet of 58 new trains will bein service by 2012.

Other improvements

There are a number of otherprojects and initiatives such as Crossrail and the Victoria station

upgrade which will provide accessibility improvements across the Tube. These will provide additionalstep-free access at a number of key central London stations.

If you have any questions about any of these improvements, you can contact theCustomer Service Centre on 0854 330 9880 or textphone 020 7918 3015.

B
http://www.tfl.gov.uk/corporate/projectsandschemes/18097.aspxhttp://www.tfl.gov.uk/corporate/projectsandschemes/18097.aspxhttp://www.tfl.gov.uk/corporate/projectsandschemes/18097.aspxhttp://www.tfl.gov.uk/corporate/projectsandschemes/7500.aspxhttp://www.tfl.gov.uk/corporate/projectsandschemes/7500.aspxhttp://www.tfl.gov.uk/contact/4417.aspxhttp://www.tfl.gov.uk/contact/4417.aspxhttp://www.tfl.gov.uk/contact/4417.aspxhttp://www.tfl.gov.uk/corporate/projectsandschemes/7500.aspxhttp://www.tfl.gov.uk/corporate/projectsandschemes/18097.aspx


21/77

18

2 1entralActon

n

TurnhamGreen

Shepherds BushMarket

Goldhawk Road

Hammersmith

Kensington(Olympia)

High StreetKensington

Hyde Park

Knightsbrid

StamfordBrook

RavenscourtPark

WestKensington

Acton Park

SouthKensington

EarlsCourt

BaronsCourt

GloucesterRoad

Wood Lane

A

ABB

BB

A

B

A

B CC

B

B

StamfordBrook

RavenscourtPark

WestKensington


Goldhawk Road

Kni

Hammersmith

EarlsCourt

Kensington(Olympia)

GloucesterRoad

Barons

Court

High SKensin

Goldhawk Road

Hammersmith

mford Ravenscourt Wes

BaronsCourt

StandardTube map

Large printTube map

Step-freeTube Guide

Goldhawk Road

Hammersmith

amford Ravenscourt We

BaronsCourt

Black &whitelarge printTube map

Tube maps
http://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bw-large-print-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/large-print-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/step-free-tube-guide-map.pdfhttp://www.tfl.gov.uk/assets/downloads/standard-tube-map.pdf


22/77

19

Ealing


Goldhawk Road

Hammersmith

West Brompto

Common

Gunnersbury

Kensingto(Olympia

ActonTown

StamfordBrook

ChiswickPark

RavenscourtPark

WestKensington

TurnhamGreen

Barons

Court

1234

WoodLane

Ealing

Broadway

Notting

Hill Gate

High StreetKensington

Hanger Lane

Ealing Common

Hammersmith

tle Bar Park

yton Green

Park Royal

North Ealing

Goldhawk Road

Pimlico

ShepherdsBush Market

ChiswickPark

TurnhamGreen

StamfordBrook

RavenscourtPark

WestKensington

St. JaPa

South Ealing SloaneSquare

BostonManor

Osterley

Northfields

Hounslow East

Hyde Park Corner

Knightsbridge

all

WestEaling

Hanwell ActonMain Line

ActonTown

Acton Central

EastActon

Queensway MarbleArch

Bond

Street

Green Park

SouthActon

West

Acton

North

Acton

Holland

Park

Lancaster

Gate

BaronsCourt

GloucesterRoad

ShepherdsBush

Latimer Road

WestbournePark

Ladbroke Grove

SouthKensington

EarlsCourt

Bayswater

Victo

White City

Kensington(Olympia)

EdgwareRoad

Paddington

West Brompton

Takingbikes onthe Tube

Oyster railservices

map

Ealing


Goldhawk Road

Hammersmith

West Brompto

mmon*

Gunnersbury

Ke(

ActonTown*

StamfordBrook

ChiswickPark

RavenscourtPark

WestKensington

TurnhamGreen

Barons

Court*

Toilet map

Interactivemap

o anPark

esActon

orActon


Goldhawk Road

West Brompton

ng Common

Gunnersbury

Kensington(Olympia)

Acton Town

thfields

or

South Ealing

StamfordBrook

ChiswickPark

RavenscourtPark

WestKensington

TurnhamGreen

EarlsCourt

GBaronsCourtHammersmith

Wood Lane

Eastbound only

Avoiding

stairs map

Tube maps
http://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://journeyplanner.tfl.gov.uk/im/SI-T.htmlhttp://journeyplanner.tfl.gov.uk/im/SI-T.htmlhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://www.tfl.gov.uk/assets/downloads/avoiding-stairs-tube-guide.pdfhttp://journeyplanner.tfl.gov.uk/im/SI-T.htmlhttp://journeyplanner.tfl.gov.uk/im/SI-T.htmlhttp://journeyplanner.tfl.gov.uk/im/SI-T.htmlhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/toilets-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdfhttp://www.tfl.gov.uk/assets/downloads/oyster-rail-services-map.pdfhttp://www.tfl.gov.uk/assets/downloads/bicycle-tube-map.pdf


23/77

20

Assisted transport

Assisted transport

Assisted transport is intended to provide older and

disabled people for whom public transport is notalways accessible, with the freedom to travel aroundLondon. Three services are available: Dial-a-Ride,Taxicard and Capital Call.

Information on these services and the Dial-a-RideTravel Mentoring Service is provided on the followingpages. To use these services, please follow the

application process described in this booklet.To be entitled to Dial-a-Ride, Taxicard or Capital Callmembership, you must have a permanent or long-termimpairment or disability, and be significantly unable touse public transport services.


24/77

21

Assisted transport

Dial-a-Ride

Dial-a-Ride is a multi-occupancy door to door transport service for disabled people who

cannot use buses, trains or the Tube. It can be used to pre-book journeys (usually on theday before travel) to go shopping, visit friends and family and other recreational activities.It cannot be used to travel to and from hospital appointments, local authority day centresor for school journeys as there are other services available for these purposes.

Dial-a-Ride uses a variety of vehicles including accessible minibuses, people carrier stylevehicles and saloon cars. The majority of vehicles used by Dial-a-Ride are wheelchairaccessible. Many can also accommodate scooters as long as the passenger can transfer to

a vehicle seat.To be eligible to use the service you must have a permanent or long-term disability whichmakes you unable or virtually unable to use mainstream public transport services some orall of the time.

For further information on how to join call the helpline on 0845 999 1999 or visit theTfL website.
http://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/dialaridehttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/dialaridehttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/dialaridehttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/dialaride


25/77

22

Assisted transport

Capital Call

Capital Call is an assisted transport service that

uses licensed private hire minicab operators toprovide trips for Taxicard members who live ina borough where there is a shortage of taxisavailable. When a member is unable to book aTaxicard journey because a vehicle is notavailable they can instead make a Capital Callbooking.

Unlike Taxicard, there are no meter charges.You will be told the cost of your trip at thetime of booking. Capital Call is a subsidised service, and all members of Capital Call aregiven an annual budget to cover the cost of trips. Capital Call bookings can only be madeduring normal office hours, but you can take your trip at any time.

If you are a Taxicard member, to find out if you live in a borough served by Capital Callyou should call the Transport Co-ordination Centre, telephone: 020 7275 2466.

If you are unable to use buses, trains or the Tube to travel to work, you may be entitledto assistance from the Department for Work and Pensions, through the Access to Workscheme. Full information on Access to Work can be found on-line atjobcentreplus.gov.uk.
http://www.direct.gov.uk/en/DisabledPeople/Employmentsupport/WorkSchemesAndProgrammes/DG_4000347http://www.direct.gov.uk/en/DisabledPeople/Employmentsupport/WorkSchemesAndProgrammes/DG_4000347http://www.direct.gov.uk/en/DisabledPeople/Employmentsupport/WorkSchemesAndProgrammes/DG_4000347http://www.direct.gov.uk/en/DisabledPeople/Employmentsupport/WorkSchemesAndProgrammes/DG_4000347


26/77

23

Assisted transport

If you do not have access to the internet, you can contact theAccess to Work Business Centre for the London region:

Access to WorkJobcentre PlusHarrow JobcentreNine Elms LaneLondonSW95 9BH

Tel: 020 8426 3110Fax: 020 8426 3134Text: 020 8426 3133

[email protected]

If you are going to hospital and you want a non-emergency transport service, please contactyour doctor or consultant for details of non-emergency patient transport services provided byNHS Primary Care Trusts.


27/77

24

Assisted transport

Taxicard

All London taxis are wheelchair accessible and Taxicard provides scheme members with

subsidised fares for pre-booked journeys. Taxicard trips are provided by more than 5,000London taxis including licensed private hire minicabs and in 2009/10 1.7m Taxicard tripswere made.

You can only make a limited number of Taxicard trips each year. Fares start at 2.50 andare dependent on distance and other factors. To find out if you are entitled to a Taxicard,contact your London borough council or the London Councils Taxicard Unit:

London Councils Taxicard

591/2 Southwark StreetLondonSE1 0AL

Telephone: 020 7934 9791


28/77


29/77

26

Taxis and private hire

Transport for London licenses taxi and private hire services in London. Travelling by taxi or

private hire vehicle is one of the most flexible ways to get around London and a convenientand easy method of travelling from door to door.

Services operate across London, 24 hours a day, 365 days a year subject to local availability.

All taxis and private hire vehicles will carry assistance dogs at no extra cost.

Taxis

Often referred to as black cabs, taxis can be hailed inthe street or at designated ranks situated in prominentplaces, including many mainline rail, Tube and busstations. They can also be booked by telephone.

All licensed taxis are wheelchair accessible and mosthave a variety of other features to make access easier.

The fare payable at the end of the journey will beshown on the taxi meter. There is no extra charge foradditional passengers or luggage. Up-to-date faresinformation for licensed taxis is providedhere on the Transport for London website.

To book a taxi at any time of day or night, callOne Number Taxi Bookings, on 0871 871 8710. Clickhere for more taxi companies.

http://www.tfl.gov.uk/gettingaround/taxisandminicabs/taxis/1140.aspxhttp://www.tfl.gov.uk/gettingaround/taxisandminicabs/taxis/1140.aspxhttp://www.tfl.gov.uk/gettingaround/taxisandminicabs/taxis/1140.aspxhttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabshttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabshttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabshttp://www.tfl.gov.uk/gettingaround/taxisandminicabs/taxis/1140.aspx


30/77

27

Licensed private hire services

Private hire covers a wide range of services, including minicabs.

Unlike taxis, journeys must be booked through a licensed private hire operator and vehiclescannot be hailed or approached on the street. Fares are at the discretion of the operatorbut most have set fares including a minimum fare per journey. You should ask the operatorfor a quote or estimate before you start your journey.

All licensed private hire, including minicab, drivers must wear their licence ID badge with aphoto of them on it. Licensed private hire vehicles are often saloon cars or people carriersand you should check with the licensed operator on whether their vehicles meet your own

accessibility requirements.Text CAB to 60835 and well use GPS to text your two nearest minicab numbers and onetaxi (black cab) number. Customers on the 3 network need to enter different information.Click here for more information and terms and conditions.

To search for licensed private hire operators in your area clickhere.You can search forlicensed operators by type of service, area served and also whether they say they havewheelchair accessible vehicles available.

Call TfLs 24 hour travel information helpline on 0843 222 1234*, for further informationon taxis and private hire vehicles.



Licensed London

Private Hire Driver hologram
http://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabwisehttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabwisehttp://www.tfl.gov.uk/tfl/gettingaround/findaride/default.aspxhttp://www.tfl.gov.uk/tfl/gettingaround/findaride/default.aspxhttp://www.tfl.gov.uk/tfl/gettingaround/findaride/default.aspxhttp://www.tfl.gov.uk/tfl/gettingaround/findaride/default.aspxhttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabwise


31/77


32/77

29

If you are travelling at night in London remember to plan your journey in advance if you possibly can.To help with this you can:

Call 0843 222 1234*, TfLs 24 hour travel information helpline for journey information likelast Tube and bus times, bus stop locations and cab numbers, as well as train, DLR and traminformation

Journey planner

Text CAB to 60835 and well use GPS to text two minicab numbers and one taxi (black cab)number straight back toyour mobile phone. Customers on the 3 network need to enter differentinformation. Clickhere for more information and terms and conditions.

VisitFindaride to search for licensed private hire operators by the service offered andarea served

To book a taxi at any time of day or night, call One Number Bookings, on 0871 871 8710.

If you have had a bad experience in a minicab or taxi (black cab) or wouldlike to report any illegalcab activity, please contact TfL and the Safer Transport Commandhere,call 0845 300 7000,or email [email protected].

In an emergency call 999.


http://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabwisehttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabwisehttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabwisehttp://www.tfl.gov.uk/tfl/gettingaround/findaride/default.aspxhttp://www.tfl.gov.uk/tfl/gettingaround/findaride/default.aspxhttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/contactcabshttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/contactcabshttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/contactcabshttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/contactcabshttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/contactcabshttp://www.tfl.gov.uk/tfl/gettingaround/findaride/default.aspxhttp://localhost/var/www/apps/conversion/tmp/scratch_1/tfl.gov.uk/cabwise


33/77

30

Journey Planner

Journey Planner is a facility on the Transport for London website. It is easy to use and free of

charge. Journey Planner allows you to plan journeys on public transport between any two locations inLondon. If you are unable to use stairs, lifts or escalators, you can plan journeys that do not involvethese types of access. You can also choose which modes of transport you wish to use or avoid.

Journey Planner allows you to plan journeys anywhere in London using public transport, walkingor cycling. It allows you to choose:

The start and end points of your journey (by station or stop,postcode, address or place of interest)

The date and time that you wish to travel

Whether you want to use or avoid stairs, lifts or escalatorsduring your journey

The modes of transport that you wish to use or avoid,including walking or cycling

Maximum walking and cycling times during your journey,and your approximate speed - slow, average or fast(see illustration right).

Journey Planner
http://www.journeyplanner.org/http://www.journeyplanner.org/


34/77

31

It is easy to enter your own mobility and walking preferences when using Journey Planner.In order to enter your own requirements, you need to click More options then scroll down tothe correct part of the screen.

Once you have entered all of the information about thejourney you need to make and your preferences for howto make it, Journey Planner will provide full details of thejourney that you have requested, according to your ownrequirements, including:

The length of time it should take to complete eachpart of your journey, and the journey as a whole

The types of interchange that you will need to makeduring your journey

Easy-to-use maps of the start and end points ofyour journey

Information about all the facilities available atTube stations.

All of the information about your requested journey isprovided in a clear format. Included in the information isreal-time news of any disruptions to your journey that you should expect, either delays orengineering work in progress on the network. A large print version of Journey Planner is alsoavailable on the Transport for London website.

Journey Planner
http://www.journeyplanner.org/bcl/XSLT_TRIP_REQUEST2?language=enhttp://www.journeyplanner.org/bcl/XSLT_TRIP_REQUEST2?language=en


35/77

32

Interactive Journey Map

There is anInteractive Journey Map on the Transport for London website.Like Journey Planner, the Interactive Journey Map is easy to use and free of charge. When you openup the Interactive Journey Map, you can click on any Tube or DLR station and a list of headings willappear. You then select the heading that you require for full information.

The Interactive Journey Map carries links to a wide range of other on-line maps, including aReal-Time Map, which shows disruption on the Tube, London Overground andDocklands Light Railway.

http://journeyplanner.tfl.gov.uk/im/SI-T.htmlhttp://journeyplanner.tfl.gov.uk/im/SI-T.htmlhttp://journeyplanner.tfl.gov.uk/im/SI-T.html


36/77

33

The Interactive Journey Map gives you the following information about stations on theTube, London Overground and Docklands Light Railway:

Station facilities, including toilets, cash machines, car park and pay phones

The type of access that there is to the stations Ticket Hall and platforms,and to trains themselves

Train timetables (Tube stations only)

A map of the local area (Tube stations only)

A list of destinations that can be reached by bus from stops near the station,

and the bus route numbers Links to the relevant bus timetables

A list of destinations that can be reached by National Rail from the station(rail interchange stations only)

Links to riverboat information where relevant

The location and opening hours of the Travel Information Centre, if the station has one.

If there is a bus spider map for the local area, this is also included.Bus spider maps are diagrams that clearly illustrate all bus routes serving a given area.



37/77

34

Freedom Pass

Freedom Pass gives you free travel on buses, Tube, trains, London Overground,Docklands Light Railway and trams in London. A map showing where and when Freedom Passholders may travel is provided on page 40, as restrictions apply. There are also discounts onriverboat services for Freedom Pass holders - see page 48. You can apply for a Freedom Pass if youlive permanently in a London borough and if you were born on or before 5 April 1950* or fall intoone of the below categories:

You are blind or partially sighted

You are profoundly or severely deaf

You are without speech

You have a disability, or have suffered an injury, which has a substantial and long-term adverseeffect on your ability to walk

You do not have arms or have long-term loss of the use of both arms

You have a learning disability that is defined as a state of arrested or incomplete developmentof mind which includes significant impairment of intelligence and social functioning

You would, if you applied for the grant of a licence to drive a motor vehicle under Part III of theRoad Traffic Act 1988, have your application refused pursuant to section 92 of the Act (physicalfitness) otherwise than on the ground of persistent misuse of drugs or alcohol.

* if you were born between 1950 and 1955 you can check theeligibility calculator at:londoncouncils.gov.uk/services/freedompass/eligibility

Freedom Pass
http://localhost/var/www/apps/conversion/tmp/scratch_1/londoncouncils.gov.uk/services/freedompass/http://localhost/var/www/apps/conversion/tmp/scratch_1/londoncouncils.gov.uk/services/freedompass/http://localhost/var/www/apps/conversion/tmp/scratch_1/londoncouncils.gov.uk/services/freedompass/


38/77

35

Freedom Pass

Freedom Pass is paid for by your local council. You can apply for your Freedom Pass at your localPost Office or local council, depending on the borough in which you live.

There are services on which Freedom Passes are not valid, including:

Sightseeing tours

Hotel Hoppers

Services for special events, e.g. Wimbledon

Some cross-boundary services

Private school services

For full information on how to apply, travel benefits, and full terms and conditions,visit theFreedom Pass website.

If you do not have access to the internet, call 0845 275 7054 or send an e-mail [email protected]
http://www.londoncouncils.gov.uk/services/freedompass/default.htmhttp://www.londoncouncils.gov.uk/services/freedompass/default.htmhttp://www.londoncouncils.gov.uk/services/freedompass/default.htmhttp://www.londoncouncils.gov.uk/services/freedompass/default.htm


39/77

36

How do I apply for a Freedom Pass as a disabled person?

If you think you are entitled to a Freedom Pass, you need to contact your council who willtell you how to apply:

Barking & Dagenham: 020 8227 2334

Barnet: 020 8359 4131

Bexley: 020 3045 5329

Brent: 020 8937 4001/4078

Bromley: 020 8313 4672

Camden: 020 7974 5919/6435City of London: 020 7332 1224

Croydon: 020 8726 7100

Ealing: 020 8825 8000

Enfield: 020 8379 1000

Greenwich: 020 8921 2388

Hackney: 020 8356 6825

Hammersmith & Fulham: 020 8753 5134Haringey: 020 8489 1865

Harrow: 020 8901 2670

Havering: 01708 434343

Hillingdon: 01895 556633/250111

Hounslow: 020 8583 3073

Islington: 020 7527 2000

Kensington & Chelsea: 020 7361 2390

Kingston Upon Thames: 020 8547 6085

Lambeth: 020 7926 5555/0747

Lewisham: 020 8314 9844Merton: 020 8545 3028

Newham: 020 8430 2000 ext 71105

Redbridge: 020 8554 5000

Richmond: 020 8831 6191/6312

Southwark: 020 7525 2141/2306

Sutton: 020 8770 4578

Tower Hamlets: 020 7364 5803Waltham Forest: 020 8496 3000

Wandsworth: 020 8871 8871

Westminster: 020 7641 2266

Freedom Pass


40/77

37

How do I apply for my first Freedom Pass if I am aged over 60*?

If you live in Barking & Dagenham, Camden or Sutton, you need to apply directly to the council:

Barking & Dagenham on 020 8227 2334Camden on 020 7974 5919/6435Sutton on 020 8770 4578

If you live in one of the boroughs below you will need to apply for your Freedom Passat the Post Office:

Barnet, Bexley, Brent, Bromley, City of London, Croydon, Ealing, Enfield, Greenwich,Hackney, Hammersmith & Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow,Islington, Kensington & Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton,Newham, Redbridge, Richmond, Southwark, Tower Hamlets, Waltham Forest,Wandsworth, Westminster.

If you are applying for your Freedom Pass at the Post Office, please make sure you take all the rightdocuments with you, including a completed application form.

* Check the age eligibility calculator at:londoncouncils.gov.uk/services/freedompass/eligibility

Freedom Pass
http://localhost/var/www/apps/conversion/tmp/scratch_1/londoncouncils.gov.uk/services/freedompass/http://localhost/var/www/apps/conversion/tmp/scratch_1/londoncouncils.gov.uk/services/freedompass/http://localhost/var/www/apps/conversion/tmp/scratch_1/londoncouncils.gov.uk/services/freedompass/


41/77

38

Freedom Pass

What you need to bring:

A completed application form - available from the Post Office*

One recent passport sized photograph of yourself Proof of your name, age and address

What you need to bring as proof of your name and age (one item from the list below):

Letter of pension entitlement

Current passport

Medical card

Birth certificate (unless your name has changed)

Pink driving licence (paper or photocard)

The list of things you need to bring continues on the next page.

* Application forms are also available to download atlondoncouncils.gov.uk/services/freedompass/applying

F d P
http://www.londoncouncils.gov.uk/services/freedompass/applyinghttp://www.londoncouncils.gov.uk/services/freedompass/applyinghttp://www.londoncouncils.gov.uk/services/freedompass/applying


42/77

39

Freedom Pass

What you need to bring as proof of your address (one item from the list below):

Current council tax bill/letter/payment book

Current council/housing association rent book/statement/letter Current television licence

Residential utility bill (excluding mobile phone bills) dated in the last three months

Residential bank/building society statement dated in the last three months

HM Revenues and Customs letter dated in the last three months

Department for Work and Pensions letter dated in the last three months

Occupational pension letter dated in the last three months

Residential credit card statement dated in the last three months.

If you forget your proof of name, age or address the Post Office will not be able to acceptyour application.

Enfield EppingCrewsHadleyChesham WatfordNot valid on London Midland

S FREEDOM PASS


43/77

Information correct at the time of publication,but may be subject to change. Ple ase check

www.freedompass.orgfor details of current route operator availability.

Copyright Association of Train Operating Companies August 2011

Produced by London 26.7.2011 (FPD) www.fwt.co.uk

Clapham Junction

CityThameslink

CHARINGCROSS

TottenhamCourt Rd.

OxfordCircus

Green Park

VICTORIA

WATERLOO

Vauxhall

FarringdonOldStreet

Moorgate

KINGSCROSS

Highbury& Islington

FinsburyPark

Bank

CANNONSTREET

Elephant& Castle

LIVERPOOLSTREET

FENCHURCHSTREET

TowerHill

LONDON BRIDGE

New CrossNew CrossGate

PeckhamRye

Brixton

Tulse

Hill

Balham

StreathamCommon

CrystalPalace

NorwoodJunction

Greenwich

Lewisham

BeckenhamJunction

Forest Hill

Elmers End

Coulsdon SouthTattenhamCorner

Caterham

Upper Warlingham

Hayes

New Addington

BromleySouth

Bromley

North

Orpington

WoolwichArsenal

Dartford

Swanley

Canary Wharf

TowerGateway

West Ham

CanningTown

Beckton

Bexleyheath

Sidcup

Knockholt

Barking Upminster

SevenSisters

Clapton

TurkeyStreet

Enfield Lock

EnfieldTown

Chingford

WalthamstowCentral

Rainham

Woodford

StratfordInternational

Epping

Cockfosters

CrewsHill

HadleyWood

HighBarnet

Gospel Oak

Archway

Mill Hill East

EUSTON

Finchley Road

BakerStreet

MARYLEBONE

PADDINGTON

BondStreet

NottingHill Gate

Kensington

(Olympia)

Hammersmith

WembleyPark

WestHampstead

Elstree & Borehamwood

EdgwareStanmore

Harrow-on-the-Hill

WillesdenJunction

WembleyStadium

Harrow &Wealdstone

Watford Junction

ActonCentral

EalingBroadway

WestDrayton

Greenford

South Ruislip

Acton Town

Uxbridge

West Ruislip

Amersham

Chesham Watford

HeathrowTerminals 1, 2, 3

HeathrowTerminal 4

Gunnersbury

Richmond

Feltham

Morden

Hampton

Hampton Court

Surbiton

Kingston

Barnes

Wimbledon

MitchamJunction

West Croydon EastCroydon

Sutton

EpsomDowns

Cheam

Stoneleigh

Chessington South

Hounslow

Leytonstone

Kentish Town

Custom

House

Romford Harold Wood

London CityAirport

King George V

Hayes &Harlington

EwellWest

EwellEast

WembleyCentral

Rotherhithe

HeathrowTerminal 5

Whitechapel

ST. PANCRASINTERNATIONAL

ShepherdsBush

Poplar

EbbsfleetInternational

Stratford

Wapping

Canonbury

Disabled Persons Freedom Passholders maytravel FREE on these routes at any time, but NOTon Southern services between New Cross Gateand Crystal Palace or West Croydon before9.30am Monday to Friday.

Older Persons Freedom Passholders may travelFREE on these routes at any time but NOT onSouthern services between: Clapham Junction and Harrow & Wealdstone

before 9.00am Monday to Friday New Cross Gate and Crystal Palace or West

Croydon before 9.30am Monday to Friday.

National Rail routes on whichany Freedom Pass holder may travel FREEfrom 9.30am Monday to Friday and at any timeWeekends and Public Holidays.

National Rail routes where freetravel is NOT permitted. An extension or otherticket must be purchased in adva nce of travelto stations on these routes.

National Rail/London OvergroundTubeDocklands Light RailwayLondon Tramlink

This is a simplified diagram and some li nes and stations havebeen omitted for the sake of clarity. A London Connections

map is available which shows the complete network.

and Southern services betweenHarrow & Wealdstoneand Watford Junction

FREEDOM PASS

C h


44/77

41

Coaches

Journeys within London by coach and/or other modes of transport can also be plannedon-line usingJourney Planner on the TfL website.

Journey Planner allows you to plan journeys that do not involve the use of stairs,lifts or escalators.

If you do not have access to the internet, up-to-date information about coach routes,timetables and fares is available by calling Travelline on 0871 200 22 33.

Transport for London does not operate coach services, but it does operateVictoria Coach Station (VCS), which is the main point of departure and arrival forcoach services in and out of London.

VCS comprises two buildings, one for departures and one for arrivals. VCS is apredominantly step-free environment. A plan of Victoria Coach station is provided onpage 43.

Most coach services are fully accessible.

There are other coach set down/pick up points in addition to VCS throughout London,

including:

Heathrow Airport

Golders Green

Stratford

Coach stops in central London.

Coaches

C h
http://www.journeyplanner.org/http://www.journeyplanner.org/http://www.journeyplanner.org/http://www.journeyplanner.org/


45/77

42

Mobility assistance

If you have a mobility impairment, you can pre-book Mobility Assistance at Victoria Coach Stationby either phoning the Mobility Lounge on 020 7027 2520 or by completing the Mobility Assistanceon-line request form on the TfL websitetfl.gov.uk/vcs.

Please ensure that this form is submitted at least 24 hours prior to your departure time.

The Mobility Assistance service is free of charge, but please note that a small charge may bepayable if you also require the service of a porter. Customers can arrange to be set down or pickedup by a taxi, licensed minicab or private car at the Mobility Lounge.

If you are arriving by coach and intending to continue your journey by other means, you shouldnotify your coach driver, who will then request that Mobility Assistance is provided for you onarrival at VCS.

If you are departing from the Victoria Green Line coach terminal in Bulleid Way on a specific coachservice, VCS staff will assist you in reaching the departure stop.

Coaches
https://www.tfl.gov.uk/tfl/gettingaround/vcs-mobilityassistance/default.asphttps://www.tfl.gov.uk/tfl/gettingaround/vcs-mobilityassistance/default.asphttps://www.tfl.gov.uk/tfl/gettingaround/vcs-mobilityassistance/default.asphttps://www.tfl.gov.uk/tfl/gettingaround/vcs-mobilityassistance/default.asphttps://www.tfl.gov.uk/tfl/gettingaround/vcs-mobilityassistance/default.asphttps://www.tfl.gov.uk/tfl/gettingaround/vcs-mobilityassistance/default.asp


46/77

ELIZABETH STREET

SEMLEY PLACE

BUCKINGHAM

PALACE

ROAD

ECCLESTON

PLACE

BULLEIDW

AY

E

BUR

Y

STREET C

OLONNADE

WALK

2019

18

12

13

14

15

16

17

1110 9 8 7 6 5 4 3 2

1

21

W

V

TicketHall

ContinentalCheck-in

Timetable

screens

MobilityLounge

Timetablescreens

Victoria Coach Station:Arrivals Green

Line

coachterminal

To Victoria Station300 Metres

Underground

Buses

National Rail

Timetablescreens

Minicabbooking desk

Timetablescreens

Victoria Coach Station:Departures

National ExpressAssistance Drivers

rest area

megabusassistance

Coach departure gates

Buses towardsSloane Square and Pimlico

Buses towards Victoriaand Westminster

Coach information

Toilets

Toilets for mobilityimpaired customers

Baby changing facilities

Bureau de change

Cash machine

Hotel bookings

Left luggage

Refreshments

Taxi rank

Telephones

Coach ticket kiosks

1

KEY

V

W

Plan of Victoria Coach Station

Tramlink


47/77

44

Tramlink

London Tramlink comprises three routes:

1: Elmers End to Croydon2: Beckenham Junction to Croydon

3: New Addington to Wimbledon

In addition through tram and bus tickets areavailable on feeder buses, the T31, T32, T33,

130 and 314, which connect at the trams atAddington Village and New Addington.

A Tramlink map is provided on page 47, clearlyillustrating the three routes in operation.All trams on these routes are fully accessible.

Tramlink

Tramlink


48/77

45

Journeys by tram and/or other modes of transport can also be planned on-line usingJourney Planner on the TfL website. Journey Planner allows you to plan journeys thatdo not involve the use of stairs, lifts or escalators.

Up-to-date timetable information for all three Tramlink routes is provided on theTransport for London website.

If you do not have access to the internet, up-to-date information about Tramlink routes,timetables and fares is also available by calling the 24 hour travel information helpline0843 222 1234*.


Tramlink

Tramlink
http://www.journeyplanner.org/http://www.journeyplanner.org/


49/77

46

Using trams

It is easy for all customers to use trams. All access to trams is step-free. There is no need to useramps or any other special features to board. You simply turn up and go. Additionally, all tram travelis free for wheelchair users, irrespective of whether or not they hold a Freedom Pass.

At Wimbledon Station there are passenger lifts to provide connections to other rail services as wellas to and from street level. To assist blind passengers and people with visual impairments, eachstop has a tactile strip along its entire length, a safe distance from the platform edge.

The design of the trams themselves makes special provisionfor disabled passengers. There is level access between the

tram and the platform so people using wheelchairs can easilywheel on and off the trams and there are two dedicatedspaces for them to travel in each tram. Next to thewheelchair space is a specially sited intercom, which allowsyou to speak to the driver in an emergency, and an easy reachstop request button. All doors have an opening button onthem at an accessible height.

There are priority seats for elderly and disabled people, orthose travelling with small children, in each section of the tram which are denoted by a lighter seatcovering and are within easy reach of the stop request buttons. The name of the next stop will beannounced as the tram leaves the previous stop.

Tramlink


50/77

Dundonald Road

Merton Park

Morden Road

Phipps Bridge

Belgrave Walk

MitchamLloyd Park

Coombe Lane

Gravel Hill

Addington Village

Fieldway

King Henrys Drive

New Addington

Addiscombe

Blackhorse Lane

Woodside

Arena

Harrington Road

BeddingtonLane

WandlePark

AmpereWay

WaddonMarsh

TherapiaLane

MitchamJunction

Wimbledon District

Overground

Elmers End

BeckenhamRoad

AvenueRoad

BeckenhamJunction

Birkbeck

EastCroydon

Sandilands

LebanonRoad

Tramlink bus

Tramlink bus

ReevesCorner

Centrale

Wellesley Road

WestCroydon

GeorgeStreet

ChurchStreet

Tramlink route map

River Services


51/77

48

Riverboats

Riverboat services call at over 20 piers on the River Thames in London. Services are dividedinto River Bus for fast local services and River Tours for more leisurely sightseeing trips.

A map showing operational piers on the Thames in London is provided at on theTfL website,clearly illustrating all interchanges with rail, Tube and Docklands LightRailway services.

Many operators offer 50% off the normal advertised adult fare on production of a validFreedom Pass at the time of travel. Many operators offer a third off normal advertisedadul

Getting Around London Large Print

Documents

Transcript of Getting Around London Large Print