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Transcript of GE Healthcare
GE Healthcare
Branding & Positioning
some GE brand history
The GE brand story begins with a great inventor who was also a great businessman.
The GE Brand Was Created in 1896…..
Evolution Of The GE Brand
20041942 19921986 200319341930 1969195019001890s
100-year-plus of brand building1980s+
We Bring Good Things to Life1970s
Progress for PeopleMen Helping Man
1960s+
Progress is Our Most ImportantProduct
1950s
We’ve Got A Patent on Progress1940s
You Can Put Your Confidence inGeneral Electric
1930s+
Live Better Electrically1920s
Initials of a Friend…GE1915
Largest Electrical Manufacturer
in the World1912
The Guarantee of Excellence on Goods Electrical
•
Appeals to the customer’s ego
•
Projects a consistent, desirable image
•
Quality is predictable
•
Likely to be selected over competitors
•
Adds intrinsic value –
easier to sell
•
Can help launch new products
•
Can win and maintain market share
Attributes of a Strong Brand
Your task: Make a purchase
How would you spend your money?
20GB5,000 songs12 hour battery5.6 ouncesWhiteSleek, cool design$299
Mp3 Player A Mp3 Player B
20GB5,000 songs24 hour battery7.8 ouncesWhiteSleek, cool design$249
Apple’s 92% market share is mostly due to brand strength
* Forbes, December 13, 2004 (Research conducted by The NPD Group)
iPod$29992% market share
Zen Touch$2493.7% market share
BA
A strong brand attracts customers
Starbucks100% Arabic from Latin AmericaTravel cup with dome lid.12-ounce Price (NYC):
$1.40-1.65Market share (NYC):
17.1%
7-Eleven100% Arabica from South AmericaTravel cup with dome lid.12-ounce Price (NYC):
$0.89Market share (NYC):
2.8%
Source: Study Logic, Eye-On Competitive Retail Study, Q2, 2006.
Strong brands build revenue
our brand philosophy
Of all the assetsa company owns,its brand is the mostimportant and valuable
Owen D. Young
Chairman, General Electric
GE’s Brand Strategy
Build a single corporate brand world-wide
• Consistent management of the brand throughout the world
• Reliance on GE components to support the corporate brand
• Treat every marketing communication and customer relatedactivity as part of the branding process.
The Core Promise Of The GE Brand
Better Living
Through its global human, technical and financial resources, GE applies the
power of the mind and its creative capabilities to provide products and
solutions that make life better
This promise has been consistently communicated by GE for over a
century
The attributes of the GE brand
Trusted
Leader
Dependable
Contemporary
360 Degree Branding
recruitmenadvertising
BRANDCONNECTION
exhibits
web
customer service product
naming
publicrelations
service delivery
literature
facilitiesforms
products
sales teams
Every customer related activity and communication either strengthens or weakens the brand
consistently strong results
GE compares itself to a global group of cutting edge brands.
GE ranks among the top ten in awareness in 20 countries.
*GE brand tracking study, February 2007.
Rank Countries
2 India
3 US, Saudi Arabia
4 China, Dubai
5 Argentina,
Germany, Netherlands, South Korea
6 Canada,
Hungary, Italy, Mexico, Singapore, Thailand
9 Brazil, France, Russia, Spain, UK
“When you think of major global companies, what names come to mind?”
(unaided)
# Ranking Change Brand BV ’08 ($m) BV ’07 ($m) % chg 08
vs. 07
1 = Google 86,057 66,434 30%
2 = GE 71,379 61,880 15%
3 = Microsoft 70,887 54,951 29%
4 = Coca-Cola 58,208 49,612 17%
5 = China Mobile 57,225 41,214 39%
6 +3 IBM 55,335 33,572 65%
7 +9 Apple 55,206 24,728 123%
8 +3 McDonald’s 49,499 33,138 49%
9 +3 Nokia 43,975 31,670 39%
10 -4 Marlboro 37,324 39,166 -5%
Second Most Valuable Brand
a modern challenge
In early 2001, GE was facing several tough challenges.ExternalThe aftermath of 9/11/01
Enron scandal significantly disrupting business practices
Global emergence of China and India
Aftermath of the dot.com bust
Internal
A new CEO
A rebalancing of the portfolio
Shifting target audiences
Shifts among the ranks of its senior talent.
GE had to ask some very sobering questions.
“Do employees, customers, investors and other stakeholders understand the GE of 2001?”
“Are we inspiring employees to grow?”
“Are we reaching the right people who will drive our future success?”
“Are we best in class?”
A great brand
Targets people with a specific need
Is clearly differentiated from its competitors
Stands for a simple, clear, consistent idea
Supports sales
A renewed focus on brand
became a key element
of GE’s growth strategy.
If your customers see the company you used to be more than the company you are, it’s not their problem, it’s yours.
simplify the company
Commercial Finance
Healthcare NBC Universal
IndustrialInfrastructure
Consumer Finance
Reorganize the Businesses
simplify the brand
Master brand strategy
GE family independent
GE brand GE endorsement Independent brand
Now part of GE Healthcare
Imagination at work
Brand architecture
Make GE easier for theoutside world to understand
Simple, flexible, unified:
1. Brand………………………GE
2. Market…………………….Healthcare
3. Business………………………..Diagnostic Imaging
4. Solution Platform…………Computed Tomography
Minimal to no equity
Moderate equity
Strong equity
A
B
C
If the acquired brand has: Convert brand to:
For acquired brands that have more equity than GE, Acquired brand temporarily retains its distinctive typeface. The brand would then be moved to model B or C as soon as market feedback supports the transition
Brand put in GE font and madesecondary to GE. Market feedback determines when toconvert to model C
Acquired brand immediately folded Into GE. Acquired brand name can be then leveraged as a product line brand
Branding Acquisitions
GE Healthcare
GE HealthcareAmersham Biosciences
Now part of GE Healthcare
Imagination at work
change the way we talk, look and feel.
Research
We needed to learn about ourselves by listening to:
EmployeesCustomersShare ownersOther stakeholders
We needed to evolve our image
External
American
Like a parent
Appliances and lighting
Trusted and dependable but not inspiring
Not known in key growth markets
Internal
Fighting hard, but to what end—the numbers are not enough.
Needed meaning given the sacrifices people are making
Wanting to understand, “who we are and where we come from.”
products & services
What our customers imagine, we can make happen.
environments
corporate officesfactoriesretail
packagingproduct designsolution offers
brand architecture, monogram, tone, tagline, typography, imagery, color
communications behaviorsales
customer servicehuman resources
philanthropy
Additional attributes of our brand
TrustedLeaderDependableContemporaryGlobalInnovativeDynamicApproachable
how did we show the world we meant it?
Imagination at work -
objectives
Capture people's imagination about GE technology
Communicate GE’s breadth of innovative products and services
Make advertising compelling enough to signal change
Contemporize and humanize the GE image
Imagery style is open, active, and fresh.
Tone of voice draws customers into a conversation.
precise
optimistic
simple
Executions
All employees represent the brandAnyone can be the first person from GE that a potential customer meets
All are the face/voice of the company
All are measured on their “imagination at work”
“Our brand is a promise. For it to be authentic, that promise must be brought to life through each one of us.
At GE, “imagination at work” is more than a marketing slogan. It is a reason for being.”
–
Jeff Immelt47 /
Title or job number /2007
brand initiatives
Olympic Partnership
The Power of the Olympics Brand
A global
study initiated by the
IOC showed...
-62% of participants believe that Olympic sponsors are leaders in their industries
-
42% state they would be
more likely to buy a product if they knew it was made by an Olympic sponsor
GE and ‘The Olympic Partner’ Program
GE’s TOP sponsorship was launched in January 2005 and will continue through the London 2012 Olympic Games
GE Healthcare is the worldwide MRI & Ultrasound partner
Beijing Vancouver London
$40 B
$2-4 B
$7 -10B
Host City Olympic Investment
• Expand our role in sports medicine through development of real-life applications with Olympic athletes
• Give Olympic teams access to try our state-of-the-art ultrasound technology
• Agreements with Country teams to use GE equipment at the Games
Leveraging the sponsorship
road to Beijing
GE Business Involvement
•Energy Power GenerationSystems
•Energy Distribution SystemsLighting Fixtures and Systems
•Security Equipment and Systems
•Water Treatment Facilitiesand Services
•Transportation Systems•Aircraft Engines•Portable Structures•Equipment and Transportation
Mngmt•Medical Imaging Equipment
Clinical Research
Expand on clinical research programs:Cardiac, MSK
Olympians: ‘’model’’ athletesLeverage learnings
from Olympic research and apply
to ‘’weekend warrior’’ Educate sports medicine community
Equipment donationsECG equipment donation programNew donations and continued training for NOCs
with equipment
Promotion
Promotion
Showcasing GE
GE Imagination Center
GE Imagination Center
GE Imagination Center
moving forward
Brand focus
•
Address critical global issues-
Environment
- Healthcare
•
Regional…deeper engagement- China, Middle East, India, Brazil
SM
66 /MDC /
2007
is GE’s approach to help solving some of today’s most pressing environmental and business challenges.
Global Recognition
• Double investments in clean R&D
• Reduce our greenhouse gas emissions
• Increase revenue from eco
products
• Keep the public informed
ecoimagination
GE’s big playsEfficiency Low carbon power Low carbon fuels
Buildings
Transport
Coal Plants Base LoadIGCC Cleaner CoalESBWR Nuclear
Renewables
Natural GasLarge-Frame TurbinesLM TurbinesEnergy Finance
CO2
CaptureBP H2 Joint VentureSynfuels Technology
BiomassEnergy FinanceWater Treatment
Fuel Cell H2
Broad participation in “carbon management”
Aircraft EnginesLocomotivesEquipment
Svcs.Aviation Finance
Energy ServicesWater TreatmentEnergy Finance
Wind TurbinesSolar PowerBiogas EnginesEnergy Finance
Water TreatmentAppliancesLightingEnergy Finance
Activating ecoimagination
Activating ecoimagination
Green
Hospitals
172 Avnet 14,254
173 ConAgra Foods 14,172
174 Fluor 14,079
176 Chubb 14,003
177 Enterprise GP Holdings 13,991
178 Qwest Communications 13,923
Leveraging ecomagination’s …
Rank CompanyRevenue($millions)
Brand Reputation Scale
Green Hospitals
IT –
All Hospital
Workflow –
All Hospital
Water treatment –
Physical plant
Lighting and Electric –
All Hospital
Energy –
Solar and Co-
Generation Physical Plant & Roof top
Security –Doors and access points
Fire & Safety –
All Hospital
UVC Lighting –
Patient Rooms
Digital Imaging -
Radiology
GE Africa Project
Dinamap Patient
Monitoring
CardioServ Defibrillator
BiliBlanket PhotoTherapy
Care Plus Incubator
Infant Warmer System
FREIBURG
LAURELMADISON
EL PASO
DUBAIGHANA
Dash 3000 Patient
Monitoring
MILWAUKEE ALARIS Infusion
Pump
Aestiva Anesthesia
Precision 500D R&F Room
VMX+X-Ray
Dental X-Ray OP100
TUUSALA
BUC
Logiq 200 Ultrasound
SOLINGEN
$10M in product donations
Ghana Hospitals Project Success
12 Hospital upgrades completed Supported by Healthcare, Infrastructure and Industrial
Ready for Multiple CountriesSystem solution” proof-of-conceptwith first sites
Now expanding to nine additional African countries and Latin America
GE Hospital Projects In Ghana
repositioning a key GE business brand
ClinicianPressures
•
Time •
Patients who cannot pay for what they need
•
Requirement for faster, better patient information
•
Uncertainty over service reimbursement
•
Staying up-to-date on medical practice
Provider Pressures
•
Pay-for-performance •
Quality care/safety data transparency
•
Heavy financial constraints•
Staff retention•
Efficiency targets
The Healthcare Dilemma
Payor Pressures
•
Employer/customer demands
•
Competition for beneficiaries
•
Cost-cutting and profitability under the rising costs of healthcare delivery
•
Safety and quality of care
Challenging the ability to deliver better outcomesand patient care
Need For A Fundamental Change …
1 person dies fromCVD every 33 seconds
Heart Disease
One person in three will have cancer
Cancer
20% aged 75-84 suffer from Alzheimer’s disease
Brain Disorders
Aging populationPeople with multiple diseasesCost associated with treatmentProductivity loss
Datex Ohmeda
Major acquisitions to be integrated
GE Healthcare
Challenge
Address the changing marketplace
Build awareness and value for a new company
Simplify a complex business architecture
Drive consistency across the entire organization
Leadership already “knows” that they want to position the new business around “Personalized Healthcare”
Project Inspire
Look at our customers and our brand
Target/Life•
Goals, aspirations, values
•
Sources of excitement, motivation
•
Future vision
Brand/Category•
Brand perceptions –
strengths, weaknesses
•
Perceptions of key competitors
•
Reaction to potential positionings
The ProcessMeet with business leadership to define vision
Global customer research
Assess employee perceptions
Qualify potential positioning platforms
Refine positioning platforms
Qualify positioning with targets
88
Reality
Opportunity UncoveredGlobal customer research shows:
Customers are anxious for innovation from breakthroughs in bio-sciences and technology
Tomorrow’s innovators will require: Business Acumen, Engineering Skill, Scientific Knowledge
There’s a strong desire to diagnose and treat disease earlier
…..but the term “Personalized Healthcare” doesn’t pay-off the vision - too broad and not easily owned
GEHC has a window of opportunity, but needs toreposition itself quickly
how do I recognize a good positioning when I see one?
GE’s Evaluative Criteria Is meaningful and relevant
to external and
internal audiences
Unifies
all of GE Healthcare –
bioscience, medical systems and information technology –
under one cohesive idea
Is a true and credible
positioning for GE Healthcare because it is supported by all of its products and services –
the positioning
translates to segments and modalities
Differentiates
GE Healthcare from its competitors in the eyes of customers, patients, and employees
GE’s Evaluative CriteriaIs an ownable
positioning that provides GE
Healthcare with a promise that can be leveraged through all communications
Focused and coherent
–
it can pass the “bumper sticker” test
Connects
to and enhances the overall GE positioning of “Imagination at Work”
Lives in the present
because it represents what GE Healthcare ‘is’ and bridges to the future because it also makes a statement of what GE Healthcare ‘will be’
Multiple platforms were explored
GE Healthcare’s Positioning PlatformHealthcare Re-imagined
It's our ability to see more, to think ahead, to continually envision a brighter future and positive new realities.
That's why, when imagination is applied to GE's medical technologies and advanced biosciences, the result goes beyond new discoveries and ideas -
the result, in fact, is helping transform healthcare itself.
It's a transformation that lets us work with our partners in healthcare, to fuel their passion to discover. And perhaps even more importantly, lets us help them predict, diagnose, inform, and treat like never before, so patients can experience what we call early health, a more holistic view which focuses on early prevention as opposed to late diagnosis.
At GE Healthcare, we're not just inventing, we're re-inventing. We're not just thinking, we're re-thinking. Uniting the mind of GE –
our imagination -
with the heart of GE -
our healthcare business –
to re-imagine the future itself.
What are we Re-imagining?Transforming the way healthcare is deliveredLeveraging our ability to help medical professionals predict,
diagnose,treat
and
monitor
disease earlier to improve patient quality of life
Prevention/predictionDetailed patient infoEarly diagnosisTargeted therapies
Symptom-basedIncomplete data Managing illnessStandardized treatment
From ‘Late Disease’ To ‘Early Health’
Changing the paradigm
Identify at risk patients earlier - before the onset of symptoms
Understand genetic and proteomic influences on disease
Leverage, family History/environmental Information
Analyze disease at the molecular level
Provide functional and anatomic information
Diagnose disease more precisely –
based on the individual patient
Develop more targeted and effective therapies
Aid in the development of new, drugs… faster
Enable earlier, less invasive treatment
Track the efficacy of treatment
Facilitate earlier treatment-modification decisions
Extend continuity of care -
both inside and outside healthcare facility
Bringing the position to life
Corporate
launching the positioning
Back it with leadership
Theme for kick-off meetings and exhibits
Umbrella campaign moving into key markets
Rapid global adoption
P&L’s transitioning to Re-imagined program
Customer publication created
3
Re-imagined Message Integration
Building Consistency Across Regions
Corporate –
France Corporate -Americas
Corporate -
China
Japan
Building Consistency Across the Businesses
4
Consistency across initiatives
keeping the program fresh
Assessing new concepts
Bubbles Mesh Silhouette
Impressions Preference
Credibility
Set 1
Set 2
Set 3
Mesh is the most preferred of the three concepts
Mesh is preferred over our current program
Moving ForwardTransition program to Mesh
Re-evaluate the program over timeto ensure program is performing asPlanned-Monitor brand dashboard for impact
Execution –
P&L level ad
Flexibility –
Lifestyle and clinical
Focus on new productsLightSpeed HD, Motion Free PET, MR Breast, Essential, LOGIQ, Centricity family
Greater visibility for WIPsSpecial near term futures areas in AW/MR/CT/X-ray
Link to future with TechnologyPavilionWorkflow to product design to Early Health
Integrate Dynamic ImagingRe-brand booth, tie to Radiology Re-imagined
Increase customerengagementEnhanced training, Traffic managers, Multiple Info desks, more conference roomsHands on displays in Tech Pavilion
RSNA 2007 –
Drive Early Health
Innovation -
Tech Pavilion-Healthcare 5+ years out
More space, reduced costs
with new structure
One GEIntegrated displaysLarger footprint100+ products
Customer engagement
-
Open designfor easier navigation and crowd control
Consistent Messaging
enforcement
Be consistent
Annual report
On-line
Packaging
Advertising Collateral
Trade show displays
Maintaining ConsistencyBrand web site –
300+ hits/day
Guidelines aligned w/ corporate
Vendor access for design templates
Stationery & merchandise ordering
Maintaining Consistency
Maintaining Consistency
Exhibits calendar
Brand guidelines
Positioning Guidelines
Exhibits Guidelines
Image Library Literature Library
Manage and grow global brand value
Ensure messaging, look and feel is consistent with Corporate directives
- HCRI- One GE Healthcare
Enhance overall promotion effectiveness and quality across all P&Ls and regions
-Common processes/operating mechanisms-Best practice sharing-Metrics-Integrate Marketing, Marcom, PR and Orgcomm
Support marketing teams in delivering key P&L NPI’s
and Corporate business initiatives
Liaison with Corporate GE advertising
GEHC Marcom Weaving all Regions/P&Ls into One GE
measuring the impact
Measuring the impactDevelop a scaleable research tool that measures:
•
Progress of overall GE Healthcare corporate branding and Re-imagined
positioning strategies
•
Brand attribution and customer perception
elements
•
Brand loyalty and commitment patterns
•
Advertising effectiveness
•
Competitive positioning trends
•
Key mind share measurements
The GE Brand Dashboard
The GE Brand Dashboard