Gain Control over Cloud Services and Grow Your Cloud ... cloud usage data informs development of...
Transcript of Gain Control over Cloud Services and Grow Your Cloud ... cloud usage data informs development of...
Gain Control over Cloud Services and Grow Your Cloud Professional Services
Practice
Presenter: Robert Dimicco Sr. Director, Cloud and Data
Center, Cisco Systems June16, 2015
Host: Vikram Gulati Team Lead, Cisco Cloud Services
Marketing
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What changes are driving the need for new services?
2
© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Public Presentation ID Source: IDC 3
30M New devices
connected every week
78% Workloads processed
in Cloud DCs by 2018
5TB+ of data per person
by 2020
180B Mobile apps downloaded
in 2015
277X Data created
by IoE devices v. end-user
Exponential Rise in Connectivity
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Intercloud Analyze Visualize Collect
Onsite Machine as a Service
Machine Health
Safety Curtain
Physical Access
Asset Tracking
HMI PLC
IoT Customer Scenario with FANUC
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What trends are we seeing with customers accessing new services?
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Exponential Growth of Shadow Cloud
675
2H 2014 1H 2015
575 17%
Growth
Cloud Use In Enterprise Shadow IT Challenge
Based on Cisco Cloud Consumption Service engagements with large enterprise customers
Customers use
675 cloud services on
average
15-20X more cloud services purchased without
IT involvement
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Challenges: Managing Private/Public/Hybrid Clouds
91% Enterprises have a lack of visibility into CSP security controls (Ovrum)
§ Data security, privacy, compliance risks § Financial stability of CSPs often unknown § Lack ability to enforce risk mitigation policies
Establish cloud risk policies, and manage them across multiple clouds
76% Respondents who believe IT will be
a “broker” of cloud services for LOBs (Cisco/Intel)
§ Limited skills/processes to manage complexity of multi-cloud environment
§ No ability to correlate cloud usage against business outcomes
Enterprise-wide approach to govern cloud
20-40% More spent on shadow IT beyond
the IT budget (CEB CIO Survey)
§ Cloud spending shifting from IT to LOB § Partial understanding of cloud costs § Duplicate costs & minimized buying power
Need understand full scope of cloud costs
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Your Opportunity
Strategic Cloud Manager
Right Service…Right Time…Right Cost...Securely
Public Cloud
Private Infrastructure
Hybrid Cloud
IT: Provider and Broker of Cloud Services for Internal Groups
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What is a suitable platform for these new types of services?
9
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INTERCLOUD
Public Clouds
Intercloud Alliance Intercloud
Services Intercloud Providers
Enterprise Private Clouds
Cisco Intercloud Services
Partner Intercloud Services
Infrastructure as a Service
Desktop as a Service
Disaster Recovery as a Service
Cloud Cell Architecture for SAP HANA
Unified Communications as a Service
Spark
Connected Analytics for Events
Energy Management
Extended Patient Care
Service Grid
Cisco Intercloud Marketplace
Video & TelePresence as a Service
Contact Center as a Service
Service Delivery Platform Exchange
The Intercloud The globally connected network of clouds
CIMK v1.0
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5 Imperatives to Success in the Journey to Intercloud
Know where you’re spending for Cloud services & build a comprehensive plan
Provision resources quickly and flexibly based on changing application demands
Launch new services quickly & securely using a turnkey Cloud catalog of public services
Increase agility with ready-to-consume public cloud services from a distributed architecture
Cloud Consumption Service & Domain Ten™
Cisco Intercloud Marketplace
SaaS, PaaS, IaaS
Cisco One Enterprise Cloud Suite, UCS, ACI, OpenStack Private Cloud
Intercloud Fabric, App Integration, Data Virtualization
Connect private clouds to public for failover or to accelerate development and testing
1. Develop a Strategy
2. Build or Buy Private Cloud Capability
3. Complement with Public “aaS” Offerings
5. Streamline Service Delivery
4. Expand to Hybrid Cloud
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Visibility Monitor Use & Predict Cloud Needs
Risk Reduce Cloud Risk & Protect Your Business
Benchmarking Discover & Evaluate Providers
Cloud Consumption as a Service Strategically Manage Cloud Use from One Portal
§ Discover all cloud services (SaaS, PaaS, IaaS)
§ User identification § Cloud usage trending,
reports § Monitor website usage § Advanced categorization,
filtering
§ Data security notifications § Cloud provider risk profiles
based on 150+ industry risk controls
§ Cloud provider certification records
§ Trigger-based usage anomaly alerts
§ Compare providers and find the right cloud service to meet your requirements
§ Benchmark usage against peers
Cloud Consumption
Annual License -and- 30-day Try-and-Buy
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How can Cisco and partners help customers gain visibility into Shadow IT?
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Journey Begins By Gaining Complete Visibility of Cloud Usage
Consumption Analytics, Vendor Profiles, Spend Data, Industry Benchmarks
Cloud Consumption Software & Analytics
Professional Services
Cloud Usage Data, No Personally Identifiable Information
Customized Dashboard
Customer Collector
Known Unknown
Analytics Reports Alerts Trending w w w
Risk Mitigation Cost Reduction
Cloud Lifecycle Management Private, Hybrid Cloud
Internet
Gateways Via Netflow
Web Security
Gateways
Customer
15-20X More Cloud
Services
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Cloud Consumption Web Portal Features Customized Dashboard
Automated Cloud Monitoring/Discovery
Cloud Vendor Assessment
Detailed Analytics, Reports & Alerts
User Information & Trending
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Mid-Market: SaaS Subscription
Cloud Consumption Services Three Options To Meet Customer’s Needs
Cloud Consumption Optimization Annual optimization subscription
+ Establish lifecycle management approach to manage cloud/hybrid IT from end-to-end
+ Implement CSP on-boarding processes, risk and cost mitigation strategies
+ Evolve IT into cloud serve brokerage
Cloud Consumption as a Service Annual software subscription
§ Discovers cloud usage and identify potential risks
§ Helps find the right cloud service to meet business requirements, and benchmark cloud use
Cloud Consumption Assessment One-time baseline assessment cloud use
+ Analysis & actionable strategies to mitigate cloud risks & costs
+ Initial assessment of cloud service management processes
Enterprise: Software + Professional Services
Cloud Consumption
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Insight from Cloud Consumption as a Service Helps Partners Gain Ground In Cloud, Hybrid IT
Become Your Customer’s Strategic Cloud Advisor
Grow Your Revenue
Improve Account Intelligence
§ Improve relevancy in cloud § Advise customer on cloud/
hybrid IT strategy with concrete usage data
§ Mitigate customer’s cloud risks and costs
§ Help customers select the right cloud services
§ Enable data-driven, consultative-selling approach
§ Identify hybrid IT/Intercloud opportunities
§ Grow cloud professional services and managed services
§ Position Cisco Powered Providers to your advantage
§ Obtain deep intelligence into customer’s cloud usage
§ Gain insight into competitive pressures in accounts
§ Strengthen account control § Create foundation for your
Intercloud strategy
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Identify Usage Trends & Predict Future Needs
Help Customers Monitor Cloud Usage & Predict Needs of Internal Groups
Discover & Monitor Cloud Service Provider Use
Top CSPs by Traffic/Users
§ Identify all known and unknown CSPs § CSP usage
§ Individual CSPs by traffic
§ CSP categories by traffic
§ CSP traffic volume, trending
§ CSP distribution: authorized, unauthorized
§ Identify cloud use by individual users § Understand under/over-utilized CSPs § Identify potential consolidation
opportunities § Monitor accessed websites
CSP Traffic
Consolidation Opportunity
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Identify Cloud Risks & Protect Your Organization
Data Security Tools & Alerts CSP Risk Profiles & Certifications
§ Explore CSPs by high-risk categories. § View CSP risk distribution and prioritize
mitigation actions § Cloud service anomaly alerts and trigger-
based alerts to monitor spikes in usage or discover usage anomalies
§ Risk profiles derived by comparing the vendor against nearly 150 industry-defined cloud risk controls
§ View lists of CSP certifications
Data Security Snapshot
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Evaluate Providers In Less Time with Benchmarking & Analytics
Provider Comparisons & Benchmarking
§ Find the right provider for your business and security requirements
§ Compare costs, risk profiles, anomalies and certifications
§ Benchmark cloud provider service use against peers
Benchmarking
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What results have customers seen so far with Cloud Consumption Service?
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Customer Benefits: Help Reduce Cloud Risks/ Costs & Strategically Manage Cloud Challenge
Risks Compliance
Benefits
§ Reduce security and financial exposure by identifying cloud risks and compliance issues
Mitigate Business Risk
Outcomes
Visibility § Know what cloud services are being used § Predict future cloud needs § Benchmark cloud use against peers
Costs
§ Reduce cloud costs by consolidating cloud services
Optimize Costs
Finding/ Managing Providers
Meet the Needs of Business Faster
§ Find the right cloud services to meet business, risk, and compliance requirements
§ Rapidly meet the needs of internal groups
Monitor Cloud Usage
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Save Time For Your IT Team Mid-Sized Businesses
Visibility § Cloud Service Provider
Discovery Risk § Respond to Data
Security Anomalies Find & Manage Providers § Research & Compare
New Cloud Providers § Assess Cloud Provider
Risks
Average Days Spent Per Year
Average Days Per Year Using Cloud Consumption
as a Service
Findings based on time savings estimates for mid-market customers and derived from customer interviews. Time savings will differ based on customer complexity. Cost savings based on of $55/hour IT employee.
Activities
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Business Outcomes
§ Complete cloud usage data informs development of cloud strategy to support business § Five risk controls require immediate attention to mitigate business risk § Mapped cloud usage against existing projects. Discovered which departments/regions
were using their most heavily used public service providers–Google, AWS. § Discovered cost savings, private cloud opportunities
§ Aware of only a small amount of approved services
§ Wanted to understand how business units were using cloud services
§ Needed to establish cloud strategy, and cloud management and governance
§ 240+ cloud services—only 11 authorized § 26 business risk controls need improvement § Over $1 million dollars of spend on cloud
services, >40% shadow IT, majority IaaS, higher than benchmark average
§ CSAT: 4.7 of 5 – delivered beyond SOW
Mapping Cloud Strategy Global Automobile Manufacturer: Cloud Consumption Assessment “The assessment provided valuable insight into how [we] are using cloud services—enabling our team to understand where our data is going, to which providers, and most importantly it gave us an instant view of the risks, costs being taken either with or without the knowledge of legal, commercial and IT teams. [Now we can] take the appropriate action to assure our business services can operate effectively and securely.” –Head of Technical Architecture
Challenges Assessment Results
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Business Outcomes
§ Concrete usage data informs future public/private cloud strategy § Identified dozen controls to immediately improve to mitigate business risk § Discovered cost savings opportunities through CSP consolidation § Benchmark: SaaS usage, shadow IT spend higher than average
§ Wanted to define cloud strategy based on in-depth usage data
§ Unsure what public cloud services employees were using
§ High compliance requirements, needed to ensure compliance and avoid business risks
§ 650+ cloud services—10X higher than customer expectation, over 90% unauthorized
§ 12 business risk controls need improvement § Multi-million dollars of spend on cloud
services, >70% shadow IT § CSAT: 5 out of 5 – customer cloud exec sold
on value of using Cloud Consumption on-going
Informing Cloud Strategy Global Pharmaceutical: Cloud Consumption Assessment
Challenges Assessment Results
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Business Outcomes
§ Found 250+ CSPs accessed by business – 90% unauthorized § Identified $800K annual spend on CSPs § For the first time, CIO has full picture of cloud spend, understand how to reduce costs § Now consolidating applications to reduce costs with cloud § Discovered top 20 corporate CSPs with risk implications
§ Global manufacturer of heavy equipment § Facing declining revenues – reducing costs #1
business concern § Vast, declining, costly IT infrastructure: ~700-800
on-premise apps, multiple data centers § Did not know the scope/costs of unauthorized
cloud services
§ Partnered with Cisco Services to pilot Cloud Consumption Assessment to understand their shadow IT challenge
§ Assessment provided IT with full visibility into cloud services being accessed
§ Identified costs and risks of cloud consumption
Reducing Costs Global Equipment Manufacturer: Cloud Consumption Assessment
Challenges Assessment Results
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Business Outcomes
§ Despite 90% of public internet traffic being blocked, identified 220+ CSPs were being used— less than 1% were authorized by IT
§ Helped manage risk so they can authorize more cloud services to meet employee needs § Spend for segment of government was nearly $200K/yr, projected over $750K across all
segments
§ Provincial government responsible for citizen services
§ Heavily restricted internet/cloud service usage for employees to avoid risk
§ Employees pushing for additional cloud services to improve productivity
§ Partnered with Cisco Services for Cloud Consumption Assessment to understand their current cloud usage, cloud costs and risk, and employee needs
§ Delivered collaboratively with a Cisco certified partner
Understanding Employee Cloud Needs Provincial Government: Cloud Consumption Assessment
Challenges Assessment Results