Future-Proof Your Skills – Build your Emotional …...things you know about me. Blindspots Things...
Transcript of Future-Proof Your Skills – Build your Emotional …...things you know about me. Blindspots Things...
© Movation 2015© Movation 2015
Future-Proof Your Skills –Build your Emotional Intelligence
with Liz Lugt
Emotional Intelligence (EQ)
What is it?
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Definition
The ability to identify and understand emotions and then using this
understanding to manage yourself and your relationships effectively.
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How it works
Rational thinking
Stimulus enters brain here
Limbic system (emotions)
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EQ
EQ vs IQ vs Personality
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Key components
1.Self -Awareness
2.Self -Management
3.Social Awareness
4.Relationship Management
EQ
Personal Competence
Social Competence
What I see What I do
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Why bother?
2 x (IQ + Hard Skills) = success
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Why bother?
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58% of performance
Why bother?
90% of top performers
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Why bother?
Artificial Intelligence
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Poll
EQ is a fixed trait or
EQ is a learned skill
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Growth Mindset
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Application 1
See handout
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The change process
Self-Awareness
Responsibility Action Accountability Change
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Improving EQ
People improve their EQ most when they:
1. Have a strong motivation to learn or change.
2. Practice new behaviours consistently.3. Seek feedback on their own behaviour.
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Strategies for improving your EQ
1. Feedback
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Self-awareness (adapted from Johari Window)
Out in the open
Things I know and things you know
about me.
Blindspots
Things I don’t know and things you know
about me.
Undisclosed
Things I know and things you don’t know about me.
Untapped potential
Things neither of us know about me.
1. Receive feedback
3. Share2. Try new
things
4. Try new things
Reduces untapped potential
Receiving feedback
1. Foster a growth mindset. 2. Ask for it.3. Clarify what the giver means.4. Look for the kernel of truth.5. Ask for suggested solutions.6. Respond vs react.
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Application 2
See handout
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Strategies for improving your EQ
2. Behavioural profiling
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Everything DiSC®
© John Wiley & Sons, Inc 2018
People reading
• Not for labelling, but understanding.• No good or bad styles.• All have strengths and limitations.• Everyone is a blend. • Observe behaviour.
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Exercise
Plot yourself
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People reading step 1
1.
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People reading step 2
2.
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People reading method
3.
People reading step 3
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People reading round 6Celebrities
D
S
i
C
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Exercise
Plot someone you work with
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People reading step 1
1.
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People reading step 2
2.
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People reading method
3.
People reading step 3
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Application 3
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See handout
Strategies for improving your EQ
3. Eliminate assumptions
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Eliminating assumptions
1. Suspend judgement – “I wonder what led them to that conclusion?”
2. Behavioural profile differences?3. Stick to the facts - “I noticed that ‘FACT’, help
me understand…”4. Behaviour not personality5. “The story going through my head is…”6. Practice listening skills
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Application 4
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See handout
Summary
What have you learnt?
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Next steps
1. Recommended reading:• ‘Working with Emotional
Intelligence’ by Daniel Goleman• ‘Dare to Lead’ by Brene Brown
2. Take the ‘Everything DiSC®’ assessment
3. Find a mentor
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Application 5
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See handout
Maya Angelo
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
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For:• Organisational culture• Leadership development• Teamwork
Contact:• [email protected]• [email protected]
Contact
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