From Social Media to Social Commerce & Connected Commerce · 2015-09-15 · WALMART Introduce...
Transcript of From Social Media to Social Commerce & Connected Commerce · 2015-09-15 · WALMART Introduce...
From Social Media to
Social Commerce & Connected Commerce
Periklis Vanikiotis
Head of Digital Publicis Groupe
Founder eCommerceNews.gr
Social Commerce: How your customers’
social circles
influence
what they do
where they go
what they buy
So what? Isn’t that what we’ve been hearing about for the past 10 years?
Is this discussion about the present or is it yet another trend that’s on its
way, like so many others?
Isn’t that what promises sales through Social Media but at the end of the
day you only generate leads? Am I missing something?
Yes, I’ve heard about it, but are the changes that are brought along
really that many?
Oh well, brands always wanted to sell – what is it that’s changed now
and we are talking about Social Commerce?
Is there something I HAVE TO do?
Is there something I CAN do?
2005
Social Commerce Short Timeline
2009BBSs
AOL
Usenet Groups
SixDegrees.com
Friendster (2002)
LinkedIn (2003)
MySpace (2003)
Facebook (2004)
YouTube (2005)
The Infant Years
Social Networking’s Adolescence
2005 November
The term Social Commerce introduced
by Yahoo!*
* Describes a set of online collaborative shopping tools such as shared pick lists, user ratings and other user-generated content-sharing of online product information and advice
Social Commerce Short Timeline
Social Commerce Short Timeline
FebruaryVirtual Gifts Sold on Facebook (A $15
USD business before closing in August
2010)
May Apps Platform Launches – Market
Place Opens on Facebook
NovemberFacebook Pages is Launched leading
to shop windows for brands
POLYVORE
Launches2007
2008 DecemberDELL Claims 1 Million $USD in revenue
via Twitter –
Sales Alert!
Social Commerce Short Timeline
July$34 Spent on Facebook’ s FIRST retail
Transaction via 1800-Flowers
Sales Alert!
Social Commerce Short Timeline
2009
April
LEVI’ S Goes Social adding
FACEBOOK plugin to their
Friends Store
Social Commerce Short Timeline
2010
April
DISNEY launches a group ticketing
Store on Facebook for its movies
Social Commerce Short Timeline
2010
GAP Groupon Offers a $50 Voucher for
$25
Nets 441.000 Customers
GROUPON becomes the fastest
growing company of all time
FACEBOOK introduces Places
FLY DELTA Buy your tickets on
2010
Social Commerce Short Timeline
August
August
Mark Zuckerberg says
“If I had to guess, Social Commerce is
next to blow up”
Social Commerce Short Timeline
2010
January
LIVING SOCIAL runs AMAZON’s
$20 voucher for $10
Sells 1.378.938
Social Commerce Short Timeline
2011
GOOGLE enters the Group
Buy space with
Offers
April
$1.93 USD in Funding
For Social Commerce StartUps
In the First trimester of 2011
Social Commerce Short Timeline
2011• 28% of Facebook Users have
Purchased something online via
Facebook LINK• 35% of Consumers would buy
products on Facebook
• 32% would so from Twitter (if
Possible)
• 47% of consumers access customer
reviews in-store via mobile handsets
#1 Online Marketplaces and Auction
SitesMarkets that are community – based where 2 individuals engage directly in buying and selling
Amazon.com (1994) – 22% Increase in Net Sales
eBay (1995) – $18,3 B Sold in Goods (ex Vehicles)
Etsy (2005) – 800.000 Online shops
TaskRabbit (2008) – 75% Users come by WoM
Getaround (2011) – 5 Cities, 10K Car Owners, $14M Funding
Social Commerce Short Timeline
2013
Source Startup.fm
Types of
Social Commerce
#2 Social Network Shops & Shopping
AppsSales that are referral driven on established social platforms – ie Through a shop tab on Facebook
Facebook (2004) – 1M Advertisers
Twitter (2006) – 33% Follow a brand – 67% buy from brands they follow
Tumblr (2007) – 250.000 page views (a typical day)
Instagram (2010) – 25% More Engagement
Pinterest (2010) – 70M Users – takes 41% of eCommerce
Social Commerce Short Timeline
2013
Source Startup.fm
Types of
Social Commerce
#3 Daily Deals and Group BuyingIf Enough number of people agree to purchase something, the products and services are offered at reduced price
Livingsocial (2007) – Record Breaking Deal (Amazon Gift Card)
Groupon (2008) – 50M download Mobile App
ScoutMob (2010) – 13 Cities -$5M backed
Google Offers (2011) – Most Popular Deal was $20 worth of Powell’ s Books
Social Commerce Short Timeline
2013
Source Startup.fm
Types of
Social Commerce
#4 User Review SitesSales are driven through product reviews by other purchasers, service reviews, and or rewarding individuals for sharing the same on their social profiles
Amazon (1994) – 209 Million Active Users
Yelp (2004) – 90% Users Say Positive Reviews impact their company buying choices
JustBought.it (2012) – Social Sharing Gives 3% of friends spent value in points – 500 points = 5 pounds
Social Commerce Short Timeline
2013
Source Startup.fm
Types of
Social Commerce
#5 User – Curated Pick ListsSites Focusing only on shopping; users create lists of product and services for other people to shop from
Fancy (2009) – Valued at Aprox $600M
List (2010) – 1M + Monthly Unique Visitors - $1M in sales every month
Styloko (2012) – 700.000 Products from UK Retailers
Social Commerce Short Timeline
2013
Source Startup.fm
Types of
Social Commerce
#6 Crowdfunding / CrowdsourcingConsumers became an active part in the production process through voting, funding and collaborative design
ModCloth (2007) – $100 M in Revenue
Indiegogo (2008) – 44.000 Campaigns - $99M Successful Dollars
Kickstarter (2009) – $788M Pledged – 48.606 Successfully Funded
Social Commerce Short Timeline
2013
Source Startup.fm
Types of
Social Commerce
#7 Social ShoppingShopping that includes chat and forum features for people to discuss, exchange advices and opinions. It almost like an offline shopping
Listia (2009) – Over 5.000.000 Items exchanged
Motilo (2011) – Takes Social Shopping to next level
Fab (2011) – 10M Members “live feed” to share what they buy
Social Commerce Short Timeline
2013
Source Startup.fm
Types of
Social Commerce
Helps people solve problems socially using their social intelligence (ability
to learn from each other and profit from social situations – e.g. collective
buying) (Mercedes)
Helps people solve the social problem of standing out, by helping them
manage their social status by expressing themselves (e.g. fan-first offers
that ‘sell’ bragging rights (Burberry)
Helps people solve the social problem of fitting in by facilitating social
bonding (e.g. social media gift stores (Starbucks, Anton Berg)
Social commerce, it’s still a catchall phrase that describes a number of
different ways of using social platforms to conduct commerce.
Increase brand awareness Increase leads and sales Improve online reputation Retain clients
Community memberships Engagement with content ReputationSocial Conversions
The top 500 retailers
earned $3.3 billion from
social shopping in 2014,
up 26% from 2013,
according to the
Internet Retailer's Social
Media 500.
Social Commerce Short Timeline
2014
The influence of reviews
on a user’s decision to
purchase is well
documented, and it’s
refreshing to see
AO.com acknowledge
this by making ‘Reviews’
the default tab on the
product details page
Ratings & Reviews
on AO.com
Ask a Facebook Friend on
Fashion ID
On the Product Details Page a link invites me to ‘Ask a Friend’ (“Freunde Fragen”) about a product. This connects me to my Facebook account, and the Facebook chat stream appears in a panel on the right-hand side, showing me which of my nearest and dearest is online at that moment. From that point, all I have
to do is select which friend I want to talk to, drag the product over to the panel and chat away about the item in question
ModCloth’s Virtual
Fashion Buyer
In the ‘Be the Buyer’ section of the site, users cycle through a selection of samples that have been put to the community vote, with options to ‘Pick’ or ‘Skip.’ User feedback is also encouraged, with good and
bad comments about each sample displayed in equal measure. This allows the community (and, of course, the business) to see what changes would make the sample more desirable to the fashion-loving audience.
Nordstrom takes social commerce
in store
US department store Nordstrom has been testing how to use its social data to enhance the in store experience, by adding a Pinterest swing ticket to products that have been most-pinned
online.
This social commerce example is truly elegant multichannel marketing, and to my mind is the in-store equivalent of a ‘Most Popular’ or ‘Trending’ list on an ecommerce site.
North
America
87%
South
America
52%
Europe
70%
Africa
27%
Asia
38%
Oceania
72%Source: internetworldstats.com
Total Internet Penetration: 42%
North
America
58%
South
America
48%
West
Europe
47%
Africa
9%
Asia
21%
Oceania
45%Source: wearesocial.com
Total Social Media Penetration: 29%
Central &Eastern Europe
45%
East 43%M.East 17%Central 4%South 9%
S/East 32%
The Buy button would
allow Pinterest users to
order and pay for some of
the products they
discover on Pinterest
without leaving the
company’s website or
app
Buyable Pins start rolling
out today! (29 June
2015)
It’s worth noting that the
buttons don’t take you away
from Instagram completely.
Instead, they open a mini-
browser within the app, so
once you’re done buying or
downloading or what have
you, you’ll be returned to
Instagram Beefs Up
Ads With App Install
And Buy Buttons, Interest Targeting, API
Just type a dollar amount into the
subject line of an email and send cash
to friends!
Snapchat Introducing Snapcash
Facebook is rolling out a new way to sell
things. It's letting certain stores sell their
products directly through the social network
via a "buy" button on their Pages
Facebook Adds ‘Buy’ Button
For Online Purchases
Facebook's just testing its so-called
"shop section," the move makes
sense, given its recent introduction
of peer-to-peer payments
capabilities, new ways to let stores
communicate with people via
messages, and its increasing
dedication to keeping people
within the Facebook ecosystem as
much as possible
Facebook's "shop section"
Facebook announced that a new
payment feature is now available
for Facebook Messenger users in
the U.S. Now you can make
person-to-person payments by
adding your debit card through
Facebook Messenger in just a few
taps.
Facebook Messenger Rolls Out
Payment Service
The social networking giant is making a
bigger push into selling goods online by
buying a shopping search engin
Facebook has acquired shopping search
engine TheFind.com, signaling the social
networking giant’s continued aspirations in
two of the Internet’s biggest money-makers:
search and e-commerce
Facebook acquires its way into e-commerce by buying TheFind
Google’s next commerce
effort will be a “buy button”
to help people purchase
products featured in its
shopping ads
Google Confirms
‘Buy Button’
Social media increased its share of e-commerce referrals nearly 200% between
the first quarters of 2014 and 2015
The latest technology trends and consumer habits that are transforming how,
where, and why we buy
Digital Environment, Social Media and the Global Retail
Ecosystem
Social and Mobile micro-conversions will become an active and successful strategy with every business in 2015.
Direct Buying Becomes Mainstream
Retailers fight discounting with a focus
on merchandise
Retailers adjusting store formats and
merchandise to target urban customers
Brick-and-mortar is becoming more of
an experience
Retailers investing more and more in e-
commerce