from reporting to empoweringTrish Church – Mobile & Broadband Services Safety Manager,

Orange UK presentation to Hertfordshire Governors’ Conference 15 Nov 2008

opportunities and issues for teachers and students

legal and regulatory framework

reporting abuse how and who to report to what service providers can and can’t do

implications for schools policy, information, education, strategy

(PIES)

resources

agenda

Web 2.0 – a revolution in communication

People can communicate, share, publish, collaborate, build virtual communities

More freedom, choice power and opportunity

Information and communication no longer controlled by the few, wealthy and educated

Cross platforms e.g. mobile, PC, games console

Issues today

Age inappropriate Anti-social

behaviour Taste and decency Copyright

infringement Brand issues Freedom of speech Identity theft Impersonation/Fakes Terrorism Users unsure how to

report Slow notice and

takedown

UK legal framework

Legal and regulatory framework

UK Electronic Commerce (EC Directive) Regulations 2002

mere conduit defence, notice and takedown, no obligation to monitor

applies to non UK services operating in UK

Data Protection Act 1998

defines legal obligations for handling data

Regulation of Investigatory Powers Act (RIPA) 2000

defines what data Police can request of service providers

reporting abuse

Who to report abuse to …

Life at risk – call 999

Illegal child abuse images - www.iwf.org.uk

Suspicious behaviour towards child - www.ceop.gov.uk

Abusive content on SN site/forum/chat - site provider

Abusive content on website – website or host (lookup via www.dnsstuff.com)

Abusive email/spam – sender’s email service provider

Malicious/nuisance calls – your phone service provider

Reporting abuse to a service provider

1. decide who is the service provider

2. preserve evidence e.g. screen grab

3. contact the service provider’s customer support or abuse team

4. they will review complaint against their T&Cs

5. if breach has occurred content will be taken down and action may be taken against abuser

Orange broadband customer abused on 3rd party site e.g. youtube or myspace

Report abuse to 3rd party

– via link on 3rd party site

– or find host using www.dnsstuff.com

3rd party abuse team can

– takedown content in breach of their T&Cs

– take appropriate action against abuser

– provide details to Police or RIPA approved agent

3rd party abuse team can’t

– give out information to anyone else

Any Internet user abused by an email from an Orange email address or in Orange hosted site

Follow link to ‘report abuse’ from safety or help

– get advice eg. ignore user or contact Police

– complete webform to report abuse

Orange abuse team can

– takedown content in breach of T&Cs

– take appropriate action against abuser

– provide details to Police or RIPA approved agent

Orange abuse team can’t

– give out details to anyone else

Orange mobile customer receiving malicious calls or texts

make a note of dates/times, save texts

if calling number is known – contact Police

or if number not known

account holder can contact customer services

malicious calls bureau can

– offer advice or free change of phone number

– identify caller and recover text or voicemails

– provide details eg caller’s number, to Police

implications for schools

Implications for schools

e-safety strategy

acceptable use policy for IT network

behaviour policy

process - who is going to do what if worst happens?

investigating, reporting

supporting victim and abuser

education

training for staff and governors in e-safety

awareness raising - students and parents

Resources

Resources

Home Office Taskforce Guidance - http://www.police.homeoffice.gov.uk/operational-policing/crime-disorder/child-protection-taskforce

DCSF Cyberbullying guidance -http://www.digizen.org/cyberbullying/

BECTA – www.becta.org.uk/schools/esafety

Byron review http://www.dcsf.gov.uk/byronreview/

CEOP – www.thinkuknow.co.uk

Childnet International - www.childnet.com

IWF – www.iwf.org.uk

Teachtoday http://en.teachtoday.eu (UK Spring 09)

Orange resources

Incoming message & Safety online DVDs & teacher’s packs Safety site www1.orange.co.uk/safety Parent’s guide to mobile phones – in store Orange Ambassadors

www.orange.co.uk/education  or call Orange on 01634 729826 for free copies

questio

ns

thanks