FROM INFORMATION TO KNOWLEDGE MANAGMENT

8/8/2019 FROM INFORMATION TO KNOWLEDGE MANAGMENT

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SUBMITTED BY:

PRIYA SRIVASTAVA (09609056)

KANISHK MALIK (09609170)

SAKSHI PANDEY (09609188)

SUMIT K MOHTA (09609168)


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Source: internet

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From Information Management to KnowledgeManagement: Beyond the 'High-Tech Hidebound'

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Introduction

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IT enabled knowledge management suffers fromfallibility in imposing the traditional information-processing model on the strategic needs ofcontemporary organizations.

Traditionally,

KM model emphasizes convergence andcompliance to achieve pre-specified org. goals.

Optimization-based routinization of org. routinesbuilt into IT.

However, in this new era of discontinuousenvironmental change, these models have becomeinadequate.


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The proposed model of knowledge management

attempts unfreezing of meaning to ensure that

effectiveness of decision-making (doing the right

things) is not sacrificed at the altar of increased

efficiencies(doing things right).

It does so by proposing a balance between the

optimization-based predictive capacity of

information-processing systems and thedivergence of meaning ( of info.) based on human

sense-making capabilities.


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What is Knowledge?

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Knowledge is a fluid mix of framed experience,

values, contextual information, and expert insight

that provides a framework for evaluating and

incorporating new experiences and information. It

originates and is applied in the minds of knower. Inorganizations, it often becomes embedded not

only in documents or repositories but also in

organizational routines, processes, practices, and

norms. (Davenport & Prusak, 1998: 5)


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Information-Processing Paradigm

of knowledge ma

na

gement Organizational knowledge is a strategic corporate

asset that needs to be garnered, retained,updated, disseminated and applied to future org.problems.

Recent advances in IT such as Lotus Notes,Internet and World Wide Web have offered themeans to organize various scattered pockets ofinfo into organizational knowledge repositories.

E.g. of repositories Andersons KnowledgeXchange, Ernt & Youngs Center for BusinessKnowledge and Monsantos KnowledgeManagement Architectures.

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Information systems will

maintain corporate history,experience and expertise that

long-term employees now

hold. The information systems

themselves not the people

can become the stablestructure of the organization.

People will be free to come

and go, but the valve of their

experience will be

incorporated in the systems

that help them and their

successors run the business


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Knowledge Management: The

Informa

tion Processing Pa

ra

digmKnowledge management in general tries to

organize and make available important know-how,

wherever and whenever its needed. This includes

processes, procedures, patents, reference works,formulas, best practices, forecasts and fixes.

Technologically, intranets, groupware, data

warehouses, networks, bulletin boards

videoconferencing are key tools for storing and

distributing this intelligence. (Maglitta, 1996)

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KM is the strategic application of collective

company knowledge and know-how to build profits

and market share. Knowledge assets-both ideas

or concepts and know-how are created through

the computerized collection, storage, sharing, and

linking of corporate knowledge pools. Advanced

technologies make it possible to mine the

corporate mind. (Zuckerman & Buell, 1998)

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Paradoxically, it has been

suggested that a firms

capacity for knowledge

creation may even

become unduly impaired

by a heavy reliance on

IT-based knowledge

management.

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New organizational environments &

cha

nging knowledge needsOrganizational change is generally described as a

response to the increasing environmentalcomplexity and turbulence. While environmental

complexity is a function of numerosity, diversity andinterdependence of other entities in theorganizations environment, turbulence is aconsequence of the decreasing cycle-time of theindividual events [such as new product introduction,customer response, etc.]

Increasing complexity and turbulence of theexternal environment impose upon the org. greaterdemand for processing info. And making quickdecisions. (Huber, 1984)

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Institutionalization of best practices by embedding

them in information technology might facilitate

efficient handling of routine or predictable situations

during stable or changing environments.

Unfortunately, the information-processing paradigm

of knowledge management is devoid of capabilitiesthat are important for continuous learning and

unlearning processes.

In contrast, the proposed model of knowledge

management is based upon more proactiveinvolvement of human imagination and creativity to

cope up with the environmental change.


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Beyond HighBeyond High--TechHideboundTechHidebound

Knowledge Ma

na

gement SystemKnowledge Ma

na

gement System The information-processing model of knowledge

management is suitable for predictable

environment characterized by incremental and

continuous change.

Such technology based conceptualization of

knowledge management capture the preferred

solutions to the given repertoire of organizations

problems.

The information-processing view of knowledgemanagement is primarily based upon Lockean and

Liebnitzian system.

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Such systems are best suited for:a) Well structured problem situations for which

there exists a strong consensual position on thenature of problem situation (Lockean System).

b) Well structured problems for which there exists

an analytic formulation with solution (LiebnitzianSystem).

There are other kind of inquiry systems that aremore conductive to ill-structured environment.

Kantian systems, attempt to give multiple explicitviews of complementary nature and are bestsuited for moderate ill-structured problems.

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ContinuedContinued

Hegelian systems provide multiple completely

antithetical representations that are characterized

by intense conflict and are best suited for wickedly

ill-structured problem domain.

The proposed model of knowledge management

based upon Kantian and Hegelian systems is

expected to multiple interpretations of archived

best practices.

It also ensures that the best practices and theirunderpinning assumptions are subjected to

continual re-examination and modification.

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Proposed Model of KnowledgeProposed Model of Knowledge

Ma

na

gementMa

na

gement From the above discussion, the proposed model ofknowledge management takes a strategic view oforganizational and information techniques withinnovative capabilities of human elements of social

organization. The proposed model of knowledge management is

defined as:

Knowledge management caters to the critical issues oforganizational adaption, survival in the face of discontinuous

environmental change. It embodies organizational processesthat seek synergistic combination of data and information-processing capacity of information technologies and creativeand innovative capacity of human beings.

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Shift from error avoidance to error detectionShift from error avoidance to error detection

and correction.and correction.This model is based on avoidance of errors by

meticulous obedience of pre- specified plans,

goals, procedures, rules etc. This model nurtures

those who conform to the rules regardless of the

results. While errors are informational, compliance

is not. Knowledge management systems designed

to ensure compliance might ensure that the rules

and procedures are exactly followed. Variation

between pre specified rules and actual executionis minimized.


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Strategic planning as Anticipation of SurpriseStrategic planning as Anticipation of Surprise

The model focuses on the reduction of variance

between planned and actual performance. The

Decision rules embedded in knowledge repositories

assume the character of the predictive

proclamations which draw their legitimacy from

vested authority in the best practices, notnecessarily because they provide desirable solutions.

In contrast , the proposed model of knowledge

management is more conducive to a future marked

by wicked environments characterized wide range

of potential surprise". The future is moving so quickly

that you cant anticipate it . Within the proposed

model of knowledge management , organizational

planningactivities are not eliminated.

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Creative chaos through organizational Vision.Creative chaos through organizational Vision.

Within the proposed model , the organizationsvision serves a dialectical purpose: It binds the

organization members together within relatively

flexible goal and task definition. The primary

obligation of employees is not the fulfillment of

pre-specified goals and tasks laid out in detail, butdevising whatever goals and tasks are best to

realize the shared vision of the organization. In

this view, top management creates a knowledge

vision that defines the world they live in and the

general direction of knowledge they oath to create.

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TOWARDS KNOWLEDGETOWARDS KNOWLEDGE

MANAGEMENTMANAGEMENT

The present process includes

Acquisition

Creation

Renewal Archival

Dissemination

Application

current process dose not address creation of newknowledge .

However in new model creation of new knowledge iscentral to the knowledge management activities

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Creative AspectsCreative Aspects

Creative aspect accounts for some key process that

are critical for better understanding:

Tacit dimension of knowledge management

Subjective, interpretive and sense making base ofknowledge

Construction of meaning in knowledge creation

Social interactive nature of knowledge

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ConclusionConclusion

Organization's strategic need for creating new

knowledge can be met by a synergy between data

and information processing capabilities of advance

IT and innovative human member

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May I Help You WithMay I Help You With

Any Clarifications?Any Clarifications?

Thank You, FriendsThank You, Friends

FROM INFORMATION TO KNOWLEDGE MANAGMENT

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