FORIS Business Intelligence for Telecom
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Transcript of FORIS Business Intelligence for Telecom
• Introduction
• Analytics Challenges In Telecom Industry
• BI Business Drivers & Objectives
• BI In Practise
• Why FORIS BI
• Telecom BI KPIs
• Why Sitronics
• Way Forward
• Q&A
Agenda
• How Do We Position Ourselves Against The
Competition
• What is my ARPU Trend?
• What is the Trend of My Acquisitions
• Who are my Most Profitable Partners?
• What are my Churn Ratios
• How My Network is Performing
• How My Customer Care is Doing
• What are my Interconnect Revenues
• Who are my Most Profitable Customers
• What %age of my Revenue is leaking
Analytical Challenges In Telecom
BI Initiative Drivers
39% Executive
Dashboards
29% Customer Needs
29% Real Time Analysis
70% BI Initiative Within
12 Months
53% Improved Decision
Making
IDC Big Data Analytical Pulse Jan 2015
Analytical Objectives In Telecom
Business Domain
Business Function
Activity
Setting Business Analytical Objectives
Adopt A Data Driven
Creative Approach
Transform The Way
To Look @ Your Business
Put Your Business On
Continuos Improvement
Path
BI In Practise
FORIS BI
Mediation Interconnect Interconnect
Example Source Systems (Mobile)
Data Sources Subject to Analysis and Confirmation
IN Platform Pre-paid
TAP Out Roaming
Switches Mediation Post-paid
Billing Post-paid
TAP in
CRM
Continuous Analytical Monitoring
• Network Monitoring
• Capacity Planning
• Revenue Leakage
• Prepaid Billing
• Post-paid Billing
• Interconnect
Network Data
• Subscriber Profiling
• Social Network Data Analysis
• Personalized Advertising
• Outbound Marketing
• Innovation In Products & Services
• Churn Management
Subscriber Data
• Single Point Administration Console
• Internal Platform Integration
• Powerful Adhoc ROLAP
• Threshold & Case Management
• Rapid Deployment
• Lower TCO
• Quick ROI
• Analytical Dashboards & Graphs
• Corporate Performance Management
• Detailed Reporting
Drill Down
Slice & Dice
Comparisons
Why FORIS BI
TELCO BI KPIs
Customer Care Service Levels
Connections
Disconnections
Activations
Churn Real and Predictive
Credit Collection Processing
Managing Outbound
Budgeting
Scorecard
Administration Backlogs (Customer Care)
Customer Call Profile Analysis
TELCO BI KPIs
Regulatory Info
Interconnect Data
Interconnect Revenue
Roaming
Unit Based Measurements (Currently Call Minutes)
Discounts
Commission
Package Migration
Aged Debt Analysis
Product Performance
Asset Analysis
Costs - Planned Vs Actual
TELCO BI KPIs
Supply Chain Management
Performance by Sales Channels
Customer Management
Customer Acquisition
Payroll
Human Resources System
WEB Alerts
Network Monitoring
System Monitoring
Prepaid
Promotional Analysis
Usage Patterns
• Global Experience In
Implementing Converged
Telecom Solutions
• Over 700 Actively Involved
Team Membres From 11
Nationalities Working in Prague
• Telecom Solutions Deployed In
25 Countries In 4 Continents
• Served CSP’s of all Sizes
• Platform Independant Approach
• Affordable Investment Plans
• Offer SLA Based:
Managed Services
Cloud Services
Why Sitronics
• Understand Your Business
Challenges
• Identify You Data Sources &
BI Value Chain
• Set You Business Objectives
• Set Your Business Priorities
• Devise Your BI Strategy
• Prepare Your BI
Transformation Framework
• Prepare Your BI
Implementation Approach
Way Forward
Thank You
123 Siddique Trade Center, Lahore, Pakistan
Tel.: +92 42 3578 1721
Fax: +92 42 3578 1722
Email: [email protected]
www.nvision-group.com