FOR THE INFORMATION WORKER CONTINUING EDUCATION … · Share a folder and modify NTFS permissions...

FOR THE INFORMATION WORKER

CONTINUING EDUCATION COURSE

INSTRUCTOR: MARSHA MABRY, MCAS

DATES: OCTOBER 11, 16, 18, 23, 25 TIME: 5:30PM – 8:45PM

Project1Mabry BVTE 6450 – Fall 2007 Page 1

COURSE INFORMATION

Microsoft Certified Application Specialist certification is part of the new Microsoft Business Certification program available for the 2007 Microsoft Office system and Windows Vista. MCAS is the successor for the Microsoft Office Specialist certification available for Office 2003. MCAS is nationally recognized certification that allows prospective employees to show employers that they have the advanced computer application skills needed to be successful in today’s office. The MCAS exam is an application simulation program. The test taker must carefully read the instructions provided to ensure that all tasks are completed quickly and accurately. MCAS is different from other IT certification tests because it does require the test taker to perform operations rather than select answers to multiple choice questions. For more information about the test, please visit the following web site. http://www.certiport.com/Portal/desktopdefault.aspx?page=common/pagelibrary/mbc_faq.html This continuing education course is designed to quickly introduce you to the new layout of the Windows Vista operating system. Because most of you are already very familiar with Windows XP, the quick pace of this course should not pose a problem. There are 12 chapters in the book we will use. We will spend approximately one hour per chapter. Because of the quick pace, you will be required to do some reading at home. Please feel free to interrupt me if you have questions. This course is to help YOU! Upon completion of this course, you will be given a comprehensive test that includes a mixed variety of questions featuring varying levels of difficulty. These questions attempt to cover almost all of the objectives for the MCAS Vista test. A few of the questions are based on ACTUAL questions from the MCAS Vista beta test I completed on 08/03/2007. You will be given three hours to complete the 70-question test. We are not able to fully simulate the actual test because it is performance based; however, you will be allowed to use a Windows Vista computer to aid you in selecting/composing the correct answers. (I found it helpful to use the computer when completing the Certiport Office 2007 MCAS pre-tests, which were multiple choice tests. Completing those pre-tests proved beneficial to me, and I am hoping this course and its comprehensive test will help you equally as well.) If you do well on this test, you should be ready to tackle the MCAS Vista exam. A course evaluation survey will be available on the last day of the course. Please take a few moments to complete it. Be honest in your responses! All answers will remain anonymous. We strive to provide the most effective instruction possible, but there is always room for improvement. We will prepare a Response Distribution to tally all test questions and analyze the number of correct and incorrect responses to improve instruction for the next course. However, your suggestions and comments provide the best feedback for us. GOOD LUCK!


REQUIRED MATERIALS

Windows Vista Step-By-Step by Joan Preppernau and Joyce Cox is required for this course. ISBN 0-7356-2269-8 A USB flash drive or a few 3.5” floppy disks will be required for saving the practice exercises. A USB flash drive is recommended because they tend to be more reliable than floppy disks.

COURSE GOAL

Course participants will develop proficiency in using the Windows Vista operating system. They will be prepared to take the MCAS Windows Vista for the Information Worker certification exam upon completion of the course.

COURSE OBJECTIVES

Protecting Your Computer The student will be able to:

Configure firewall exceptions

Remove or ignore spyware/malware using Windows Defender

Display system security status and correct any existing security issues

Verify that Windows is up to date and manually run updates if needed

List the steps for locking a computer and explain the benefit of doing so

Summarize Internet Explorer security settings and how to apply them

Add a new user account and password protect the account Managing Mobile and Remote Computing The student will be able to:

Configure power settings given the energy conservation requirements for a company

Search for wireless networks and connect to an appropriate network

Explain the Remote Desktop Connection feature and how to enable it

Modify Windows Remote Assistance features

Explain how Windows Remote Assistance can be used to receive assistance from a remote peer

List at least two ways to connect to another computer

Define offline folders and synchronization of files


Managing Software, Disks, and Devices The student will be able to:

Describe the process for installing, repairing, and uninstalling a software program

Create a system restore point before installing a major software upgrade

Interpret the Program Compatibility Assistant when it detects older software programs

Analyze a report generated by the chkdsk command

Identify the amount of available space on a hard disk

Update, install, and roll back device drivers for various computer components

Explain why PC cards and USB devices should be ejected (“stopped”) before removing them

Customize the display settings given a monitor’s resolution and refresh rate capabilities

Install a printer and change the default printer if necessary Managing Files and Folders The student will be able to:

Adjust Windows Explorer settings to show or hide files and file extensions

Create, delete, rename, and move folders

Add folders to the Favorite Links list

Share a folder and modify NTFS permissions so that only authorized users have access to the folder

Successfully perform various file search operations and filter the search results if necessary

Restore default settings in the index

Modify the way files and file details are displayed, sorted, and grouped

Create, delete, rename, and move files

Remove properties and personal information from a file without opening the file’s associated application

Add metadata to a file using Windows Explorer

Schedule backups of files and restore files from the backup when necessary Collaborating With Other People The student will be able to:

Recognize typical uses of a collaboration network

Identify ways to present information using the computer Customizing Your Windows Vista Experience The student will be able to:

Customize the Start menu

Modify taskbar settings

Change desktop icon arrangement


Adjust sound volume using Windows

Modify screen saver password settings

Display and customize the Windows Sidebar Optimizing and Troubleshooting Your Computer The students will be able to:

List ways to increase processing speed for sluggish systems

Utilize Windows Help and the Microsoft Knowledge Base to aid in troubleshooting

Locate system information and use the information for making upgrade decisions

Set up a dial-up connection

Identify ways to repair a network connection

List the steps used to terminate unresponsive programs

Manage the print queue when printing errors occur

Explain advanced startup options

Enable Windows Remote Assistance invitations and limit the time that the invitation is available


TABLE OF SPECIFICATIONS – QUESTIONS & POINTS

TOPIC

COGNITIVE (REVISED BLOOM’S TAXONOMY) PSYCHOMOTOR

TOTALS Remember Understand Apply Analyze Evaluate Create

Complex Overt Response

(1) Protecting Your Computer

TF3 x 1pt M2 x 2pts MC1 x 3pts

MC1 x 3pts MC3 x 3pts ESS1 x 20pts DEM1 x 10pts 12 ?’s

52 Pts

(2) Managing Mobile and Remote Computing

TF3 x 1pt M4 x 2pts MC1 x 3pts SA1 x 5pts

SA1 x 5pts SA1 x 5pts 11 ?’s

29 Pts

(3) Managing Software, Disks, and Devices


SA1 x 5pts MC1 x 3pts MC1 x 3pts DEM2 x 10pts 10 ?’s

40 Pts

(4) Managing Files and Folders


MC3 x 3pts SA2 x 5pts

MC2 x 3pts DEM1 x 10pts 16 ?’s

48 Pts

(5) Collaborating with Other People

MC1 x 3pts 1

?’s 3

Pts

(6) Customizing Your Windows Vista Experience

TF1 x 1pt M2 x 2pts MC1 x 3pts SA1 x 5pts

SA2 x 5pts MC1 x 3pts 8

?’s 26 Pts

(7) Optimizing and Troubleshooting Your Computer


MC1 x 3pts SA4 x 5pts DEM1 x 10pts 12 ?’s

45 Pts

TOTALS 40 ?’s

79 Pts

5 ?’s

21 Pts

11 ?’s

39 Pts

6 ?’s

28 Pts

2 ?’s

6 Pts

1 ?’s

20 Pts

5 ?’s

50 Pts

70 ?’s

243 Pts

LEGEND: M = Matching MC = Multiple Choice TF = True/False SA = Short Answer ES = Essay DEM = Demonstration/Performance


TABLE OF SPECIFICATIONS – PERCENTAGES

Topic Number of Questions

Percentage of Total Questions

Points Percentage of Total Points

1 12 17% 52 21%

2 11 16% 29 12%

3 10 14% 40 16%

4 16 23% 48 20%

5 1 1% 3 1%

6 8 11% 26 11%

7 12 17% 45 19%

70 100% 243 100%

Domain & Level Number of Questions

Percentage of Total Questions

Points Percentage of Total Points

Cognitive - Remember 40 57% 79 33%

Cognitive - Understand 5 7% 21 9%

Cognitive - Apply 11 16% 39 16%

Cognitive - Analyze 6 9% 28 12%

Cognitive - Evaluate 2 3% 6 2%

Cognitive - Create 1 1% 20 8%

Psychomotor - Complex Overt Response 5 7% 50 21%

70 100% 243 100%


Name __________________________________________________ Date _______________ DIRECTIONS: You are allowed to use a Windows Vista Business computer to assist you in answering the questions on this test. However, you may NOT access the Help and Support feature unless the question specifies to do so. Help and Support will be disabled in the actual MCAS exams. Read the directions for each section carefully. All answers are to be recorded on the ANSWER SHEET. You may write on this test; keep it to use as a study guide. Turn in your answer sheet when you finish. Good luck!

TRUE / FALSE

For questions 1 – 15, circle TRUE or FALSE on the answer sheet. 1. TRUE FALSE The Windows Update feature can be found under Ease of Access in the Control

Panel.

2. TRUE FALSE “Energy Saver” is the name of one of the power plans in Windows Vista.

3. TRUE FALSE When Remote Desktop in Windows Vista is configured to accept only connections from computers with Network Level Authentication, it will NOT accept Remote Desktop connections from a Windows XP computer.

4. TRUE FALSE Properly configured offline folders are useful for users who need to modify network files when the network is not available.

5. TRUE FALSE The Program Compatibility Assistant is another name for the Program Compatibility Wizard.

6. TRUE FALSE USB flash drives should be stopped/ejected before removing them from the computer to avoid data loss or corruption.

7. TRUE FALSE Holding down the Shift key while pressing Delete to delete a file sends the file to the Recycle Bin.

8. TRUE FALSE One way to add a folder to Favorite Links in Windows Explorer is to drag the folder into the Favorite Links area.

9. TRUE FALSE The Advanced Search feature allows the user to search by Tags.

10. TRUE FALSE Gigantic Icons is one of the folder content view choices in Windows Explorer.

11. TRUE FALSE Desktop icons can be sorted by Name, Size, Type, or Date Modified.

12. TRUE FALSE Right clicking on a network connection in the Notification Area, and clicking on Diagnose and repair is one way to attempt to renew the IP address.

13. TRUE FALSE A time limit CANNOT be set for Windows Remote Assistance invitations.

14. TRUE FALSE All new user accounts in Windows Vista must be given Administrator privileges.

15. TRUE FALSE The Internet Explorer home page can be changed through Internet Options.


MATCHING

For questions 16 – 30, match the definition on the left with the correct term on the right. Record all answers on the ANSWER SHEET in CLEARLY written CAPITAL letters. Each term will only be used once.

________ 16. A tool that shows details about your computer's hardware configuration, computer components, and software, including drivers

(A) Firewall

________ 17. A representation of a stored state of your computer's system files

(B) Internet Explorer

________ 18. Area of the desktop that contains the Start button and buttons for all open programs

(C) NTFS Permissions

________ 19. A convenient way for someone you trust, such as a friend or technical support person, to connect to your computer and walk you through a solution

(D) Offline Folder

________ 20. Provides a way to organize the information you want to access quickly, without cluttering your workspace; contains gadgets

(E) Program Compatibility Assistant

________ 21. A custom file property that you create to help find and organize your files

(F) Remote Assistance

________ 22.

Software or hardware that checks information coming from the Internet or a network, and then either blocks it or allows it to pass through to your computer, depending on its settings

(G) Remote Desktop Connection

________ 23. Computers and other hardware connected by radio signals instead of wires or cables

(H) Safe Mode

________ 24. Allows you to access files stored in a network folder even when that network folder is unavailable

(I) System Information

________ 25. A web browser that is built into Windows Vista (J) System Restore Point

________ 26. A method of starting Windows using only basic files and drivers

(K) Tag

________ 27. Allows you to access a computer running Windows from another computer running Windows that is connected to the same network or to the Internet

(L) Taskbar

________ 28. Detects known compatibility issues in older programs (M) Command Prompt

________ 29. Displays information about the properties and contents of folders and files; can be used to navigate and manipulate files and folders

(N) Windows Sidebar

________ 30. Rules associated with a shared resource on a network, such as a file, directory, or printer

(O) Wireless Network

(P) Windows Explorer


MULTIPLE CHOICE

For questions 31 – 51, select the best answer. Fill in the appropriate circle on the answer sheet. 31. Someone asked Carol to add Windows Calendar as an exception in the Windows Firewall. She needs

your help. Which of the following is the correct way to open the Windows Firewall Exceptions tab?

(A) Click on Start, All Programs, Windows Update, Add Firewall Exceptions (B) Click on Start, Control Panel, Ease of Access, Change How Your Firewall Works (C) Click on Start, All Programs, Accessories, System Tools, Edit Firewall (D) Click on Start, Control Panel, Allow a Program Through Windows Firewall

32. John recently installed MagicSoftMath. Each time John boots his computer, Windows Defender displays

an alert about MagicSoftMath being a potentially harmful program. John knows the program is safe. What should he do to stop the alert?

(A) Click Always Allow on the Action menu in the Windows Defender Alert dialog box (B) Use the uninstall program link in the Control Panel, uninstall the program, reinstall it selecting the

option to bypass Windows Defender (C) Write a letter to Microsoft to complain about Windows Defender (D) Open the Command Prompt and execute the following:

windef c:\ProgramFiles\MagicSoftMath\msmath.exe -ignore 33. You clicked on the Check this computer’s security status link in the Control Panel, and the following

screen appeared. What should you do to correct the computer’s security issues?

(A) Install a new copy of McAfee VirusScan and update it (B) Click the Turn on now button in the Firewall section (C) Delete all temporary internet files, cookies, and history entries in Internet Explorer (D) Disable malware protection


34. Because all the new Windows Vista users in your office frequently visit the PayPal web site, Mr. Jones would like for you to add https://www.paypal.com to the trusted sites list in Internet Explorer. How can this be accomplished?

(A) Open Internet Explorer, load https://www.paypal.com, press Alt + M on the keyboard (B) Open the Control Panel, click on Network and Internet, click Internet Options, click the Security tab,

click Trusted Sites, click Sites, type in https://www.paypal.com, click Add, click Close (C) Open the Control Panel, click on Network and Internet, click Internet Options, click the Security tab,

click Safe Sites, click Sites, type in https://www.paypal.com, click Add, click Close (D) Both A and C

35. Sylvia is working on a research paper in Word that requires footnotes. She has read a few articles in

Word’s online help feature but continues to have problems. She knows her friend Mary could help her, but she cannot call Mary. However, Mary does have access to a Windows XP computer and the Internet. Sylvia is also connected to the internet. What feature in Windows Vista would you recommend for Sylvia?

(A) Windows Remote Assistance (B) Remote Desktop Connection (C) Vista Instant Help (D) CyberGeeks

36. Chris has decided that he no longer wishes to use the Atari Retro software that he installed a few

months ago. Which of the following is the correct way to uninstall the software?

(A) Open Windows Explorer, navigate to the Program Files folder, right click on the Atari folder, click Delete

(B) Display the Desktop, Drag the Atari shortcut to the Recycle Bin, Vista automatically uninstalls the entire program when a shortcut is moved to the Recycle Bin

(C) Right click the Start button, click Explore all users, double click Programs, right click on the Atari Retro folder, click Delete

(D) Open the Control Panel, click on the uninstall a program link, click on Atari Retro, click Uninstall 37. Kathy, a smart student at RCC, recently took advantage of the awesome “Ultimate Steal” promotion by

Microsoft. She is excited about getting Office 2007 Ultimate for merely $60, but she is not sure if she has enough hard drive space to install the full package. The readme file says 2GB of hard drive space are required. How can Kathy determine the out the amount of free space on drive C?

(A) Right click the Start button, click on Analyze local disks (B) Click Start, click Computer, click on Local Disk C, note the “space free” item in the Details Pane (C) Click Start, click Control Panel, click Hardware and Sound, click Device Manager, click the plus sign

beside of Disk Drives, right click the primary hard drive and click Report (D) Click Start, click Control Panel, click System and Maintenance, click Check your computer’s

Windows Experience Index base score, note the amount of free space shown


38. Megan decided to format her laptop and reinstall Windows Vista. When she reinserted her Belkin PCMCIA wireless network card, Windows tried to install it but was not successful. In the Device Manager, a yellow circle with an exclamation point is visible beside the card’s name. Please choose the answer below that would most likely resolve this issue.

(A) Visit the Support section of Belkin.com, download the latest Vista driver, and follow the

instructions for installation (B) Uninstall the wireless card from the Device Manager and click the Scan for Hardware Changes

button (C) Download and install the new “universal” driver for Vista compatible wireless network cards (D) Insert the driver CD that came with the network card and follow the onscreen instructions to install

the Windows XP driver 39. Larry noticed that hidden files were visible on several of the computers on the corporate network.

Because most typical users would never need to access hidden files, Larry would like for you to hide the hidden files. How can this be accomplished?

(A) Right click the Desktop, click on View, click on Auto Arrange (B) Click on Start, Control Panel, click on Appearance and Personalization, click on Folder

Customization, click the View tab, select the Do not show hidden files and folders radio button (C) Click on Start, All Programs, Windows Explorer, click the Organize button, click Folder and Search

options, click the View tab, select the Do not show hidden files and folders radio button (D) Both B and C

40. Trenton would like to move the Computers, English, and Math folders from the Desktop into the

Fall2007 folder in Documents. Using the screenshot below, what would be the most efficient way to move Trenton’s folders?

(A) Use the CTRL+Click method to select the Computer, English, and Math folders; right click one of the selected folders and click Copy, double click the Fall2007 folder, press CTRL+V on the keyboard

(B) Right click the Computers folder, click on Cut, double click the Fall2007 folder, right click the white area, click Paste (Repeat this process for the other two folders.)

(C) Use the CTRL+Click method to select the Computer, English, and Math folders; left click one of the selected folders and drag it over to the Fall2007 folder, release the mouse button

(D) Right click the Computers folder, click on Copy, double click the Fall2007 folder, right click the white area, click Paste (Repeat this process for the other two folders.)


41. Mike performed a Google image search and saved one of the images to his computer. He hurriedly clicked the Save button and has no idea where the file was saved. He does remember that the file name had the word “soccer” in it. How should he fill out the search box below?

(A) Click Picture beside of Show only:, Type soccer in the search box (B) Type soccer in the search box (C) Click Picture beside of Show only:, Type recently downloaded images in the search box (D) Both A and B will generate acceptable results

42. Which of the following would allow you to rename a file using Windows Explorer?

(A) Right click on the file, click Rename, type the new name, press enter on the keyboard (B) Right click on the file, click Change Name, type the new name, press enter on the keyboard (C) Right click on the file, click Properties, click the Change… button on the General tab (D) Click on the file, click Organize, click Remove Properties

43. Trenton would like to add a Math tag to all of the files in the Math folder that he moved to the Fall 2007

folder in question 25. The file algebra_notes_ch2 is selected. How should he proceed?

(A) Right click on the file, click Add Tag, type in Math, click OK (B) Click Views, click Tag View, click the Tag Pane, type in Math, click Close (C) Click on Add a tag in the Details Pane, type in Math, click Save (D) Click Organize, click Tag Properties, type Math into the Keywords text box, Click OK


44. Today Dana accidentally deleted last Thursday’s English homework. She held down the Shift key while pressing delete. She needs the homework file to help her prepare a study guide for an upcoming test. Approximately two weeks ago, her friend Jason set up a weekly automatic backup that runs each Friday at 8:00PM. Which of the following would be the best solution for Dana?

(A) Using System Restore to restore the computer to the 9:00PM Checkpoint from last Thursday (B) Using the Restore Files feature in the Backup and Restore Center (C) Opening the Recycle Bin, clicking on the file, clicking on Restore this item (D) Using the Windows Easy Transfer feature to restore lost files

45. The marketing team at MagicSoft needs to have a meeting. However, half of the team is located in

California, and the other half is in New Jersey. What feature in Windows Vista would be most feasible for the MagicSoft marketing team?

(A) Windows Virtual Conference (B) Windows Contacts (C) Windows Calendar (D) Windows Meeting

46. Jerry’s taskbar looks like this: . He would like to be able to extend the QuickLaunch toolbar so that all QuickLaunch shortcuts are visible. The vertical bar that allows the QuickLaunch toolbar to be resized is not visible. Which of the following would you recommend for Jerry?

(A) Right click an empty space on the taskbar, remove the check from Lock the Taskbar (B) Right click the Start button, click Properties, click Notification Area, click Show Icons (C) Right click an empty space on the taskbar, click on Properties, click Toolbars tab, remove the check

from QuickLaunch (D) Left click the white double arrow in the screenshot above to automatically resize the QuickLaunch

toolbar to Best Fit 47. A new company policy requires all Windows Vista screensavers to prompt for a password when the

screensaver is deactivated. The Screen Saver Settings dialog box is currently open on Molly’s computer. Which of the following should she click to make her computer compliant with the new policy?

(A) On resume, require a password (B) Enable password protection (C) On resume, display logon screen (D) Enable encryption

48. Which of the following are ways to increase processing speed?

(A) Using Windows ReadyBoost to expand memory cache (B) Defragmenting the hard drive (C) Removing the heat sink (D) Both A and B


49. Callie will be away from her desk for awhile and would like to lock her computer. Which of the following should Callie do?

(A) Press CTRL+ALT+DELTE and click Start Task Manager (B) Click the Start button, click the Shut Down Options button, click Lock (C) Press CTRL+ALT+DELTE and click Log Off (D) Click the Start button, click the Shut Down Options button, click Switch User

50. Someone in the Graphics Department accidentally printed a 50-page high quality photo album named

PhotoAlb to the slow LaserJet 4050 printer in the Accounting Department. Because the printer has very little memory, the job is printing very slowly and is impeding production for the accounting staff. Which answer below would be the first step to take in deleting the PhotoAlb print job?

(A) Open the LaserJet 4050 printer queue, click on Printer, click Use Printer Offline (B) Open the LaserJet 4050 printer queue, right click on the PhotoAlb job, click Delete (C) Open the LaserJet 4050 printer queue, right click on the PhotoAlb job, click Cancel (D) Open the LaserJet 4050 printer queue, click on Printer, click Cancel All Documents

51. Which key invokes the Advanced Startup Options menu in Windows Vista?

(A) F8 (B) Esc (C) Spacebar (D) F10

SHORT ANSWER

For questions 52 – 64, provide a brief, complete answer. Write your responses on the answer sheet. (Remember this is practice for a test that would require you to physically perform steps on the computer.) 52. Joey has just arrived at Charlotte Douglas International Airport in Charlotte, NC. He feels certain that

some type of unsecured wireless network is probably available for travelers. How can he find out using his Windows Vista laptop?

53. Margaret has two computers on her home network. One of them is a Windows Home Edition laptop.

The other one is a new desktop computer with Windows Vista Business Edition. She would like to be able to use Remote Desktop Connection on the laptop to connect to the desktop computer. She receives the following error message on her laptop.

What can she do to resolve this issue?


54. Johnny is getting the following when Windows Vista boots up.

How can he solve this problem? Use Windows Vista help and/or the Microsoft Knowledge Base if you

need assistance in answering this question. 55. List two ways to connect to another computer. 56. You are preparing to install a major software upgrade for QuickBooks. A colleague had trouble installing

the same upgrade on his Windows Vista computer and has advised you to create a manual system restore point. How can this be done and why is it important?

57. Following is a partial Windows Vista Chkdsk report. Based on the information in the report, what advice

would you give the owner of this computer?

Windows has made corrections to the file system.

19542568 KB total disk space.

13403580 KB in 46367 files.

25532 KB in 8620 indexes.

5 KB in bad sectors.

158100 KB in use by the system.

65536 KB occupied by the log file.

5955356 KB available on disk.

4096 bytes in each allocation unit.

4885642 total allocation units on disk.

1488839 allocation units available on disk.

58. Jessica has a folder in her Documents folder named SomeData. She needs to share this data with

another user on her computer named Darlene. Summarize the process for sharing the folder and setting permissions for Darlene to be a “co-owner.”


59. Janice would like to distribute a Word document to a group of prospective tutors. She wishes to remove personal information from the file before emailing it. How can she accomplish this WITHOUT opening Microsoft Word? (Use default settings if dialog boxes appear.)

60. Martha still prefers the look of the Windows 95/98 Start Menu. List the steps she should take to modify

the Windows Vista Start Menu to match her preference. 61. List one way to adjust speaker volume using controls in Windows Vista. (You are not allowed to use the

volume button on the pysical speakers beside the computer.) 62. Explain how to add a gadget to the Windows Sidebar. (The Sidebar is currently visible.) 63. Display the System Information window. How much RAM does the system have? Is this a sufficient

amount of RAM for Windows Vista? Please explain why it is or is not sufficient. 64. An instance of Internet Explorer on Tasha’s computer seems to be frozen on a white screen. Clicking

the Close button will not close the window. Right clicking on it in the taskbar will not close it either. Describe one possible solution for this problem. (You are not allowed to restart the computer.)

ESSAY

Type the answer to this question in Microsoft Word. Print it to the LaserJet 4250 printer in Lab 102. Staple it to your answer sheet. 65. Create a brief tutorial explaining how to manage Windows Firewall. Use the Snipping Tool to include

screenshots.

DEMONSTRATION

Please see the test proctor in Lab 101 to complete this portion of the test. You must use the computer to show the proctor how to complete the following tasks. She will mark your answer sheet for this section. 66. Add a new, password protected user account named MCAS1. The password is Specialist2. This will be

an administrator account. Log off the current user, and log back in using the MCAS1 account. Remain logged in to the MCAS1 account for questions 67 through 70.

67. Set the screen resolution to 1024 x 768 and ensure that the monitor’s refresh rate is 75 Hertz. 68. Install an HP DeskJet 845C printer on port LPT1. It will NOT be the default printer. (Note: An acutal

printer will not be available.) 69. Demonstrate the process for restoring the default settings in the Index.


70. Jerry has signed up for Copper.net dial-up Internet service. Below is a summary of the information provided by the sales representative. Demonstrate how to manually set up this account. (If your computer says no modem is available, click on “set up a connection anyway.” Other people will NOT be using the connection. Accept defaults for any other settings.)

Log off the MCAS1 account.

Congratulations! You have completed the test and are finished with the course.

Please review the Quick Reference section of the book before taking the actual MCAS

exam. We hope you have had a positive learning experience. Please share your

opinion by completing the survey available on the Lab 102 computers. Double click the

Vista Survey icon on the desktop to launch the survey. Your feedback is valued!!

Dial up Number: 333-6589 User Name: jerryn Password: GrnS10@

http://www.copper.net/



Answer Sheet

TRUE / FALSE (1 POINT EACH)

1. TRUE FALSE

2. TRUE FALSE

3. TRUE FALSE

4. TRUE FALSE

5. TRUE FALSE

6. TRUE FALSE

7. TRUE FALSE

8. TRUE FALSE

9. TRUE FALSE

10. TRUE FALSE

11. TRUE FALSE

12. TRUE FALSE

13. TRUE FALSE

14. TRUE FALSE

15. TRUE FALSE

Total Points for this Section: 15 – (Number Incorrect x 1) =

MATCHING (2 POINTS EACH)

16. ________

17. ________

18. ________

19. ________

20. ________

21. ________

22. ________

23. ________

24. ________

25. ________

26. ________

27. ________

28. ________

29. ________

30. ________


Name __________________________ Date __________________


MULTIPLE CHOICE (3 POINTS EACH)

31. A B C D

32. A B C D

33. A B C D

34. A B C D

35. A B C D

36. A B C D

37. A B C D

38. A B C D

39. A B C D

40. A B C D

41. A B C D

42. A B C D

43. A B C D

44. A B C D

45. A B C D

46. A B C D

47. A B C D

48. A B C D

49. A B C D

50. A B C D

51. A B C D


SHORT ANSWER (5 POINTS EACH)

52. _______________________________________________________________________ _______________________________________________________________________

53. _______________________________________________________________________ _______________________________________________________________________

54. _______________________________________________________________________ _______________________________________________________________________

55. (1) _________________________________ (2) _______________________________

56. _______________________________________________________________________ _______________________________________________________________________

57. _______________________________________________________________________ _______________________________________________________________________

58. _______________________________________________________________________ _______________________________________________________________________


59. _______________________________________________________________________ _______________________________________________________________________

60. _______________________________________________________________________ _______________________________________________________________________

61. _______________________________________________________________________ _______________________________________________________________________

62. _______________________________________________________________________ _______________________________________________________________________

63. _______________________________________________________________________ _______________________________________________________________________

64. _______________________________________________________________________ _______________________________________________________________________


ESSAY (20 POINTS EACH)

65. Type your answer in Word, and print it. Staple it to this answer sheet.

Total Points for this Section: 20 – =

DEMONSTRATION (10 POINTS EACH)

The proctor will fill this section in based on your performance of the task. 66. Full Credit Half Credit No Credit

67. Full Credit Half Credit No Credit





TOTAL POINTS EARNED: _________÷ 243 = _________ (GRADE)



Answer Sheet (With Objectives & Levels)

(1R = Protecting Your Computer / Remember Level, 2Ap = Managing Mobile & Remote Computing / Apply Level, etc.)

TRUE / FALSE (1 POINT EACH)

1. TRUE FALSE 1R

2. TRUE FALSE 2R

3. TRUE FALSE 2R

4. TRUE FALSE 2R

5. TRUE FALSE 3R

6. TRUE FALSE 3R

7. TRUE FALSE 4R

8. TRUE FALSE 4R

9. TRUE FALSE 4R

10. TRUE FALSE 4R

11. TRUE FALSE 6R

12. TRUE FALSE 7R

13. TRUE FALSE 7R

14. TRUE FALSE 1R

15. TRUE FALSE 1R


MATCHING (2 POINTS EACH)

16. ________ 1R

17. ________ 2R

18. ________ 2R

19. ________ 3R

20. ________ 4R

21. ________ 4R

22. ________ 2R

23. ________ 3R

24. ________ 6R

25. ________ 2R

26. ________ 7R

27. ________ 4R

28. ________ 7R

29. ________ 6R

30. ________ 1R


Name __________________________ Date __________________

I

J

L

F

N

K

A

O

D

B

H

G

E

P

C

Key

10/15/2007


MULTIPLE CHOICE (3 POINTS EACH)

31. A B C D 1R

32. A B C D 1Ap

33. A B C D 1U

34. A B C D 1Ap

35. A B C D 2R

36. A B C D 3R

37. A B C D 3Ap

38. A B C D 3An

39. A B C D 4Ap

40. A B C D 4E

41. A B C D 4Ap

42. A B C D 4R

43. A B C D 4Ap

44. A B C D 4E

45. A B C D 5R

46. A B C D 6Ap

47. A B C D 6R

48. A B C D 7R

49. A B C D 1Ap

50. A B C D 7U

51. A B C D 7R


SHORT ANSWER (5 POINTS EACH)

52. _______________________________________________________________________

53. _______________________________________________________________________ _______________________________________________________________________ _______________________________________________________________________

54. _______________________________________________________________________ _______________________________________________________________________

55. (1) _________________________________ (2) _______________________________

56. _______________________________________________________________________ _______________________________________________________________________

57. _______________________________________________________________________ _______________________________________________________________________

58. _______________________________________________________________________ _______________________________________________________________________

59. _______________________________________________________________________ _______________________________________________________________________

Click the Start button. Click Connect To. Click the Refresh button if no networks are showing.

On the desktop computer, open Control Panel—System & Maintenance—System: Allow

Remote Access. Click “Allow connections from computers running any version of Remote

Desktop (less secure)” Click OK.

If he’s connected to the Internet, he can click “Activate Windows online now.” “Show me other ways to activate” should be chosen if he’s not connected to the Internet.

Mapped Network Drive or Shared Folders RD Connection Or Browse a Network

Display System Properties. Click the System Protection tab. Click the “Create…” button.

This can prevent the user from having to repair or reinstall Windows if problems arise.

All data should be backed up and the hard drive replaced because of the 5KB of bad sectors.

If a new drive cannot be purchased, run the HDD manufacturer’s LLF utility to repair it.

Right click the SomeData folder. Click Share. Darlene should be selected using the drop down

arrow beside the Add button. Click Add. Choose co-owner as the Permission level for Darlene.

2Ap

2An

7An

2R

3U

7An

4Ap

4Ap

Right click the file in Windows Explorer. Click Properties. Click the Details tab. Click the

“Remove Properties and Personal Information” link at the bottom. Click OK. Click OK.


60. _______________________________________________________________________ _______________________________________________________________________

61. _______________________________________________________________________ _______________________________________________________________________

62. _______________________________________________________________________ _______________________________________________________________________

63. _______________________________________________________________________ _______________________________________________________________________

64. _______________________________________________________________________ _______________________________________________________________________


ESSAY (20 POINTS EACH)

65. Type your answer in Word, and print it. Is on the next page…

Total Points for this Section: 20 – = DEMONSTRATION (10 POINTS EACH)

The proctor will fill this section in depending on your performance of the task. 66. Full Credit Half Credit No Credit






TOTAL POINTS EARNED: _________ ÷ 243

GRADE: _________

NOTES

CP, A/R User Accounts, Create New, Create password

RC Desktop, Personalize; Slider, Adv. Settings-refresh

CP, Printer under HW & Sound, Add a printer button

CP, S&M, Change How Win. Searches, Adv. Button, RD

Start, Connect to, Set up a conn or n/w, set up a DUC

Right click the Start button. Click Properties. Click on “Classic Start Menu.” Click OK.

Open the Control Panel. Click Hardware and Sound. Click Adjust system volume under

Sound.

Right click the Sidebar. Click Add Gadgets… Double click on the gadget to add. Close the

gadgets window.

This computer has 1151MB of RAM. (Answers will vary.) This is a sufficient amount of RAM

because the recommended amount is 1GB (minimum is 512MB).

Press CTRL+ALT+DEL. Click Start Task Manager. Click on the Internet Explorer Application

that appears to be frozen. Click End Task.

6U

6R

6U

7An

7An

1C

1P

3P

3P

4P

7P

Proctor: If the same computer is used for all students, delete the MCAS1 account to prepare for next user. Delete the HP 845c printer. Delete the DUN connection if it was erroneously installed for all users.


65. Windows Firewall Tutorial

To open the Windows Firewall, click Start, Control Panel, Security. Click on Check firewall status under Security Center. Click Continue if the UAC box appears.

The “General” tab allows the user to turn the firewall on and off. It is recommended that "on" be selected.

The “Exceptions” tab has options for adding a program or port to the firewall exceptions. Click on Add Program to add a program or Add Port to add a port the exceptions.

The “Advanced” tab allows the user to control which network connections are protected by the firewall. Remove the check mark beside the connection if that connection should NOT be protected by Windows Firewall. The Restore Defaults button can be clicked to reset all modifications made to the Firewall.


SURVEY FORM SCREENSHOT


SURVEY REPORT SCREENSHOT


PROJECTED OUTCOME

The preceding test was designed based on my experience in preparing for and taking the MCAS Vista exam. Because Vista is still a new operating system, I was unable to find a free practice test to help me prepare. At that time, Certiport did not have a Vista pre-test available for purchase either. Therefore, I tried to design this test to be as comprehensive as possible to expose students to the topics they are likely to encounter on the MCAS Vista pre-test and actual test. I would choose to let students use the computer as they complete the test because MCAS tests are performance based. Students need to be familiar with doing the tasks, not just selecting or writing answers. I used a computer to complete the multiple choice MCAS Word 2007 pre-test and was able to reinforce many of the topics I learned in the textbook. Sometimes I could not remember the exact steps for answering a question, so I compared the answer choices and stepped through the process using the computer to arrive at the correct answer. So, if students take this Vista test and confront something they do not remember, they can use the computer to figure out how to arrive at the best answer. This is what has to be done in the actual test (as that little timer keeps ticking!). I would hope that using the computer for this test would be as helpful to the students as it was to me. If I were given a chance to conduct this course and administer this test, I think that I would discover that not everyone would want a lengthy, comprehensive test. Although I value that in preparing for a certification exam, others may not. They may feel adequately prepared completing a test comprised of a more condensed sample of the topics. Upon analyzing the test questions and feedback from the students, I would adjust the test accordingly for the next course. The Response Distribution would be carefully analyzed. I would expect to see careless errors on questions 34, 40, and 43. These questions break the rules of good test item construction, but I did that for a reason. When I took the Word 2007 MCAS pre-test, I saw some multiple choice questions similar to these, and I missed them because I did not read carefully. However, I learned from my mistakes and did quite well on the actual MCAS Word exam. These “tricky” questions are to alert the students that Microsoft tests do not always exhibit the proper rules of test construction as their classroom tests do. The survey would provide useful feedback. I would hope that most of the people would respond by indicating that the objectives and instruction were organized and clear. I would expect them to report that five 3-hour sessions was an insufficient amount of time. Students would be encouraged to fill in the comments section. The survey results would be very valuable to me because of my rookie status. It is easy for me to try to present topics in a manner that worked well for me, but that may not necessarily be the best for all students. A careful analysis of the survey would be conducted and appropriate changes made for the next course.


SOURCES

The following materials were used as an aid in preparing this test. Windows Vista Step-By-Step by Joan Preppernau and Joyce Cox Many of the Matching definitions were copied directly from the Vista help site. http://windowshelp.microsoft.com/Windows/en-US/default.mspx The objectives were taken from the document loaded by the “Exam Objectives” button for Windows Vista on the following web site on 09/20/2007. The document used is no longer available when clicking that button. A copy of the document I used (MBC_Objectives_Vista.pdf) has been submitted in the zip file with this document. http://www.certiport.com/Portal/desktopdefault.aspx?page=common/pagelibrary/mbc_mcas.html The logos used in this document are for illustrative purposes only. The Microsoft Certified Application Specialist logo and the Windows Vista logo are copyrighted by Microsoft. The Copper logo is copyrighted by Copper.net. The Sun Valley Community College logo was designed using Word 2003 clip art, WordArt, and text boxes. It represents a fictitious college.

FOR THE INFORMATION WORKER CONTINUING EDUCATION … · Share a folder and modify NTFS permissions...

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