For Personnel Certification Tests - kb.nccer.org...If you have questions, please contact NCCER...

Update May 26, 2020

For Personnel Certification Tests

If you have questions, please contact NCCER Customer

Service (E-mail) [email protected] (Tel) (888) 622-3720 UPDATED MAY 26, 2020

TABLE OF CONTENTS

USER EXPERIENCE ......................................................................................................

LOG IN TO THE NCCER TESTING SYSTEM .................................................................. 2

CHANGE A TESTING LOCATION .................................................................................... 3

ASSIGN/MANAGE USER PERMISSIONS .......................................................................... 4

GROUP MANAGEMENT ..............................................................................................

CREATE A NEW GROUP AND ADD TEST TAKERS ........................................................ 6

ADD TEST TAKERS TO AN EXISTING GROUP ............................................................... 8

TEST ASSIGNMENTS ....................................................................................................

CREATE A TEST LIST .................................................................................................. 10

ASSIGN TESTS TO A GROUP ....................................................................................... 12

ASSIGN A TEST TO AN INDIVIDUAL TEST TAKER ...................................................... 14

PROCTOR ........................................................................................................................

PROCTOR A TEST ........................................................................................................ 16

ADD TIME TO TEST ..................................................................................................... 19

SCORE REPORTS AND TRAINING PRESCRIPTIONS ..........................................

VIEW/PRINT SCORE REPORTS AND TRAINING PRESCRIPTIONS .................................. 21

TEST TAKER ...................................................................................................................

LOG IN & START A TEST (AS A TEST TAKER) ........................................................... 23

NAVIGATE THE TEST TAKER SCREEN ........................................................................ 24

TROUBLESHOOTING ..................................................................................................

RESET YOUR PASSWORD ............................................................................................ 26

APPROACH TESTING ISSUES ........................................................................................ 27

RESUME A MODULE TEST ........................................................................................... 28

USE AND UNDERSTAND THE NCCER TESTING SYSTEM DIAGNOSTIC TOOL ............. 33


Service (E-mail) [email protected] (Tel) (888) 622-3720 2 UPDATED MAY 26, 2020

HOW TO LOG IN TO THE NCCER TESTING SYSTEM How to access the NCCER Testing System through the NCCER Registry Login. Through a Single Sign

On (SSO) approach, users will use one login (their NCCER Card # and password) to access both systems.

Important Note: If you have not already registered (activated) your NCCER Registry account, you will need

to complete that process before proceeding.

Go to http://www.nccer.org and select the top-right myNCCER button.

1. Select Registry System link.

Tip: Save time by bookmarking the

following url: registry.nccer.org .

2. Select the Sign into Your Account button.

3. Enter your NCCER Card number and password, and then select Sign In.

4. Click the Testing System button.

a. You may also skip this step by choosing a Role and clicking Ok

instead. If you decide to skip this step and log in to the Registry

System instead, you will have another opportunity to access the

Testing System within the Registry System.

b. Once you are in the Registry System, you can access the Testing

System by clicking the Testing System button at the top-right.

5. You have reached the Testing System

landing page. Select your Testing

Location to proceed.

Note: If you receive this message, then access to the Testing System has not been granted to

you. Please contact your Sponsor

Representative for access.

http://www.nccer.org/

https://www.nccer.org/mynccer/secure/dashboard/registry-system



HOW TO CHANGE A TESTING LOCATION If you have been granted access to more than one testing location, the Testing Location List feature allows

you to select a different testing facility without logging off. In this tutorial, it is assumed you are logged in to

the NCCER Testing System and have previously selected a testing location.

To select a different testing location:

1. Navigate to the Home screen.

2. Select Testing Location List button.

3. Select your New Testing Location and proceed with activity as appropriate.

Note: If you do not see a testing location with which you are associated on your menu options,

contact your Sponsor Representative or Secondary Representative for assistance.



HOW TO ASSIGN/MANAGE USER PERMISSIONS Manage Test Locations & Permissions allows the Sponsor Representative, Secondary Representative and

anyone with the Support role in the NCCER Registry to assign user permissions within the Testing System.

To Assign Permissions:

1. Log in to the NCCER Testing System.

2. Select your Accredited Training Sponsor (ATS) Organization.

3. Select Manage Test Locations & Permissions.

4. Under Step 1 – Select the Testing Location, Click the Testing Location you wish to manage.

Tip: Enter part of the desired test location in the Testing Location search field and click the

magnifying glass to narrow the displayed locations.



5. Under Step 3 – Select User Permissions, to search for a specific user, enter either the NCCER Card

number into the NCCER Card field or part of the user’s name into the Name field and click the

magnifying glass.

6. Once you locate the user you wish to manage, check/uncheck the user permission boxes as

appropriate.

7. Complete Steps 4, 5 & 6 for each person you wish to allow (or remove) access to the NCCER

Testing System.

Selections are auto saved. A pop-up message will confirm your selections were saved.

Tip: If you wish for someone to have access to multiple testing locations, then you will need to

assign at least one (1) user permission under each applicable testing location.

Note: Each permission does something different. An individual can be assigned single or multiple

permissions. See permissions legend details in the above Screenshot.

Note: An Instructor must have at least one permission (Basic, Manage Tests or Can Proctor)

to be included in the instructor drop-down menu when assigning tests on the Test Assignment

page.

Personnel changes, edits and additions are managed from within the NCCER Registry System.

IMPORTANT: Sponsor Representative, Secondary Representative and those with the Support

role automatically have full access to all locations under the ATS. There is no need to assign any

permissions to those individuals.



HOW TO CREATE A NEW GROUP AND ADD TEST TAKERS Users may choose between adding test takers individually or by groups, depending on their

organization’s needs. See also: How to Add Test Takers to an Existing Group.


2. Select your Testing Location.

3. Select Group Management.

4. Select your Testing Location from

the list under Step 1.

5. Select New Group under Step 2.

6. In the pop-up window, under Step 1, enter

your new Group Name.

7. Select Save Name.

8. Under Step 2, enter a test taker’s

NCCER card number or, using

the Search Test taker by

dropdown, select another

approved ID type and Select

Find.

https://support.nccer.org/support/solutions/articles/13000033319-add-test-takers-to-an-existing-group



7A. TEST TAKER ALREADY IN THE REGISTRY

Option 1. Verify the test taker’s information

and select Add Test Taker.

7B. TEST TAKER NEW TO THE REGISTRY

Option 2. If the test taker is not found, you will be

prompted to enter New Test Taker Information. All

fields with an asterisk must be completed. Select Add

when form is complete. The Add button is Gray until

all required fields are complete.

CAUTION: To avoid creating a duplicate record, be

sure to add the new test taker with an accurate Alt ID.

1. Repeat Steps 7 & 7A OR 7B until all test takers have

been added to the group.

Tip: Record the NCCER card number displayed at the

end of this process for future use.

2. Select “x” to exit.

3. Select the Home icon to return to your menu.



HOW TO ADD TEST TAKERS TO AN EXISTING GROUP The Group Management permission allows users with the Manage Tests permission to assign

module tests to test takers. Users may choose between adding test takers individually or by groups,

depending on their organization’s needs. See also: How to Assign a Test to an Individual Test Taker;

How to Create a New Group and Add Test Takers.



6. Select Group Management.

7. Select your Testing Location from

the list under Step 1.

8. Select Edit next to the desired group in Step 2.

9. In the Group Edit pop-up, you can add or

remove test takers.

10. Under Step 2, enter a test taker’s NCCER card

number or, use the Search Test taker by

dropdown, select another approved ID type and

Select Find.

https://support.nccer.org/support/solutions/articles/13000033058-assign-a-test-to-an-individual-test-taker

https://support.nccer.org/support/solutions/articles/13000033053-create-a-new-group-and-add-test-takers



7A. TEST TAKER ALREADY IN THE REGISTRY

Option 1. Verify the test taker’s information

and select Add Test Taker.

7B. TEST TAKER NEW TO THE REGISTRY

Option 2. If the test taker is not found, you will be

prompted to enter New Test Taker Information. All

fields with an asterisk must be completed. Select Add

when form is complete.

Note: The Add button is Gray until all required fields

are complete.

CAUTION: To avoid creating a duplicate record, be

sure to add the new test taker with an accurate Alt ID.

11. Repeat Steps 7 & 7A OR 7B until all test takers have

been added to the group.

Tip: Record the NCCER card number displayed at the end of this process for future use.

12. Select “x” to exit.

13. Select the Home icon to return to your menu.



HOW TO CREATE A TEST LIST FOR ADMINISTRATIVE EXAMS The Manage Test permission allows users to create and manage a list of tests their organization will assign

to test takers. See also: Assign a Test to an Individual Test Taker; Assign a Test to a Group.



3. Select Test Assignments.

4. If the test title(s) is/are not available on your

Test Assignments page for the desired

instructor, Select New Assignment to add the

unlisted test to your Test Assignments List.

Tip: All Columns are searchable and sortable

for added convenience

5. In the Examination folder directory, click the

grey arrow next to the Administrative Tests

folder.

a. Click the grey arrow next to the Title to open

the Folder.

Tip: To select (or deselect) all modules in

folder, Click the folder Title.

b. Click the checkbox(es) next to the desired

modules in the folder.

c. Select Without Instructor.

d. Click Assign.

i. A popup will appear explaining no credit will be extended without instructor.

ii. Click OK.

6. Assign the Exam to the individuals or group.

7. Proctor the Exam, in accordance with NCCER policy and procedure guidelines.

a. Any Master Trainer or Certified Curriculum Proctor with Can Proctor permission for the Testing

Location can proctor these tests.

8. Once the Exam is complete, View and/or Print the Score Report and Training Prescription.

Important: Passing these tests will not generate a certification in the Registry. Certifications are

generated when the Registration of Curriculum Certifications is entered and approved in the Registry.

Submission of this form also provides Certification Maintenance for the Master Trainer(s).

https://support.nccer.org/solution/articles/13000033058-assign-a-test-to-an-individual-test-taker

https://support.nccer.org/support/solutions/articles/13000061897-assign-a-test-to-a-group



HOW TO ASSIGN A TEST TO A GROUP Users with Manage Tests permissions can assign module tests to either a pre-created group, or individual

Test takers. For a Test taker to see an exam on their My Tests screen, the test must first be assigned.

1. Navigate to nccer.org and log in to the NCCER

Testing System.



Assign Test to a Group of Test Takers

4. Enter the Module ID number or part of the

Test Title into the Examination Title field

or Instructor Name or Card Number into

the corresponding field and click the

(search) icon.

Tip: Examination Title can search for partial

titles (i.e. -09 to narrow display

results and speed up list

population) and the Columns are

sortable

5. Select the View icon next to your

desired test to assign to Test taker

Group.

6. Click the checkbox next to the group(s) to have the test to and click

the button.

Note: To add a Test to the Test Assignments page, refer to How to

Create a Test List located on NCCER Support Page and in the Testing System User Manual.

Best Practice: To prevent Test takers from mistakenly choosing a test they are not prepared for on

the Test taker login screen, it is recommended that tests be assigned “As-You-Go” rather than all at

once.

https://support.nccer.org/support/solutions/articles/13000033745-create-a-test-list

https://support.nccer.org/support/solutions/articles/13000033745-create-a-test-list



Tip: For retests, see the How to Assign Retests for more information. Also see the How To Add

Test Takers to an Existing Group for more information. Both documents are also located in the

NCCER Testing System User Manual.

Tip: If you need to assign a retest attempt which does not apply to the group or if you have a last-

minute Test taker, you can add them to the assignment under the Select a Test taker field. If

needed, you can later add them to a group for future use. See the How To Add Test Takers to an

Existing Group for more information.

1. Verify that all members of your Group are now present

in the Assigned Test takers field.

2. The assigned tests are now ready to be administered

when appropriate.

Best Practice: To prevent Test takers from mistakenly choosing the wrong test on the Test taker

login screen, it is recommended that tests be assigned “As-You-Go” rather than all at once.

3. Select the Home icon to return to the menu of options available to your testing location.

https://support.nccer.org/support/solutions/articles/13000033056-assign-retests







HOW TO ASSIGN A TEST TO AN INDIVIDUAL TEST TAKER The Test Assignments feature allows users with Manage Tests permission to assign module tests to either a

pre-created group, or individual Test takers. Also See: How To Add Test Takers to an Existing Group.




4. Select the View icon next to the desired test to add test takers.

Tip: Examination Title can search for partial titles (i.e. -09 to narrow display results and speed

up list population) and the Columns are sortable

5. Verify that the desired test appears in the

Delivery field.

6. Enter the Test taker’s NCCER card

number or Alt ID in the Select a Test

taker section.




TEST TAKER ALREADY IN THE REGISTRY

7. a. If the correct Test taker’s information

populates, select Add Test taker.

TEST TAKER NEW TO THE REGISTRY

7. b. If the Test taker is not found, you will be prompted to enter

New Test taker Information. All fields with an asterisk must

be completed. Select Add when form is complete. The button

will turn blue when all required fields are completed.

CAUTION: To avoid creating a duplicate record, be sure to

add Test taker with accurate Alt ID.

Tip: Record the NCCER card number displayed at the end

of this process for future use.

8. Repeat Steps 7a and 7b until all Test takers have been

added.

Best Practice: To prevent Test takers from choosing the wrong test on the Test taker login screen,

it is recommended that you assign tests as you go, rather than assigning all tests at once. Assigning

all tests at once gives the Test taker an opportunity to mistakenly start the wrong test.

9. Select the Home icon to return your menu.



HOW TO PROCTOR A TEST The Proctor permission allows users to authorize Test Takers to take (written) module tests from a Proctor

Console. The Proctor will log in to a single computer/device while each Test Taker logs in to a separate

computer/device. Refer to How to Log In & Start a Test (as a Test Taker) for assistance with the Test Taker

process.

IMPORTANT: The Proctor and Test Taker must be logged in on different computers/devices.



3. Select Proctor.

4. Once a test taker has selected to begin a test, it will populate on the Proctor screen for authorization.

Select the Play (triangle) icon to authorize the test.

Tip: The session information will not update automatically. Frequently click the

button in the upper left corner to update the test session information.

5. A pop-up will verify your selection. Select OK to allow Test Taker to continue.

6. Complete steps 4-5 for each test taker.

Tip: If you select all tests by checking the box to the

left of the test title for each Test Taker, or

check the box next to “Session", you can

click Authorize at the top of the screen to authorize

all tests at once if they are “Awaiting.”

https://support.nccer.org/support/solutions/articles/13000068231-log-in-start-a-test-as-a-test-taker-



Tip: By refreshing this screen during test taking, the proctor can monitor all Test Takers’ progress,

status, remaining time, etc.

Tip: To filter by test taker’s NCCER card number, enter card number in NCCER card number

field and click the magnifying glass. To filter by first name, enter at least 3 letters of First Name

and click the magnifying glass. To filter by last name, enter at least 3 letters of Last Name and click

the magnifying glass.

7. Once the test taker(s) have completed their test(s), click refresh on the Proctor screen to confirm all test

statuses show “Complete” and the progress is “Finished.”

8. When all tests are complete, log out of the NCCER Testing System by clicking the Logout button in the

upper right corner of the screen.

Important: Proctor should instruct and ensure test takers click “End Test” to officially complete the

test and submit the score. The score will NOT be recorded until the “End Test” is clicked.

Note: See next page for Proctor screen breakdown.



PROCTOR SCREEN BREAKDOWN

1. Started at: This will show you the date and time each test began and allow you to filter the list by date.

2. Status: This will show you the status of each test. The statuses will include:

1) Awaiting (Test taker is waiting for authorization from the Proctor)

2) Authorized but not started (Test has been authorized, but the Test taker has not begun)

3) In Progress (Test taker has started the test)

4) Completed (Test taker has finished the test)

3. Progress: This will show you each Test taker’s Progress within the test. Progress will include:

1) Welcome – item 1/1 (Demographic Information Welcome Page)

2) Demographics – item 1/3 (3 optional demographic questions)

3) Sample Items – item 1/1 (Sample Questions Welcome Page)

4) Sample Items – item 1/3 (3 optional sample questions)

5) Sample Items – item 1/1 (Test Begins Now Notification)

6) Scored Items – item 1/35 (Actual test questions/Number of questions will vary)

7) Scored Items – item 1/1 (End of Test Warning)

8) Ending – item 1/1 (Score displayed)

9) Finished (The test has ended)

4. Terminate and Irregularity: The “Terminate” selection PERMANENTLY removes ALL history

from the test for the test taker selected.

• Terminate should NOT be used unless directed by NCCER support on a case-by-case basis,

except the following specific instances:

• A Test taker was found cheating, select “Terminate”

(Refer to HOW TO Report a CHEATING Incident)

• A Test taker leaves the Testing Location, select “Terminate”

(Refer to HOW TO Report a Test taker Stopping a Test)

• A Test taker has a test question comment, select “Irregularity”

(Refer to HOW TO Submit Question Comments To NCCER)

• For Support, please call 888-622-3720 and ask for “Testing Emergency Support.”

5. Show the detailed session history: This will let you see the history log of each test session.

6. Print the assessment results: This will let you print a Generalized Score Report and Training

Prescription.

1 2 3

4 5 6



HOW TO ADD TIME TO A TEST In this tutorial, we will discuss how to add time to a test from the Proctor Console. See also How to Proctor a

Test.



3. Select Proctor.

4. Once a test taker has clicked Start to begin a test, Click the button in the upper left

corner. The test will populate on the Proctor screen for authorization. Select the Play (triangle) icon

to Authorize the test.

5. A pop-up will verify your selection. Select OK to allow Test Taker to continue.

Tip: The session information will

not update automatically.

Frequently click the

button in the upper left corner to

update the test session

information.

Tip: You can Authorize all tests and test

takers at once by checking the box

to the left of Session, then click

Authorize at the top of the screen.

Tip: By frequently refreshing this screen

during test taking, the proctor can monitor

all Test Takers’ progress, status, remaining

time, etc.

https://support.nccer.org/support/solutions/articles/13000033060-proctor-a-test

https://support.nccer.org/support/solutions/articles/13000033060-proctor-a-test



6. Once the test taker has moved to the Scored section of their test, and you (the proctor) have refreshed your

screen, you will see a clock icon populate in the Extra Time column. Select the Clock icon.

7. In the pop-up window, enter the amount of Extra Time you wish to give the test taker and select

OK.

8. Your Proctor Console will now

display the updated amount of time

the test taker has remaining.

Tip: You can only add time to

tests when the status is In

Progress. If a test taker has

completed the test, your request

will be denied.

Tip: You can edit the amount of additional time given to the test taker by selecting the clock icon a

second time. If you add time to the wrong test taker, you can change the extra time to zero and it

will remove all additional time assigned to that test taker.

Tip: The test taker will see the updated time on their screen once they click to move to another

question.

++++++++++++



HOW TO VIEW/PRINT SCORE REPORTS & TRAINING PRESCRIPTIONS The Score Reports menu allows users with the Basic permission to view and print score reports.



3. Select Score Reports.

4. Results will not automatically display to preserve load time. One of the following criteria is required

for population.

a. Group

b. Test taker Card Number

c. Test Title

d. Test Date, open calendar and select the start date, then select the

end date

i. To scroll through months, select the Previous or Next

icons

e. Instructor Card Number

5. Locate the test(s) of interest and select the Check Box(es) on the left.

Tip: Print/View options appear after selecting a test.

6. Select which report format you wish to print.

a. Print Generalized Report will print the fields you see

displayed minus Instructor and Proctor Card #: Test

taker Card Number, Test taker Name, Test Title, Test Date, Score, Status, & Group.

b. Print Detailed Report will print an individual Score

Report for each test taker selected and a Training

Prescription referring to section(s) of the module where questions were missed (Missed

Items). If the test taker receives a 100, the Training Prescription will be blank.

See the next page for an example.



c. Export as CSV will download an Excel file with all tests listed,

showing: Test taker Card Number, Test taker Name, Assessment

Title, Test Date, Score, Status, & Instructor Card #.

7. Select the Home icon to return to your Main Menu.



HOW TO LOG IN & START A TEST (AS A TEST TAKER) Test takers will log in to the computer they are testing on and request for authorization from the Proctor to

begin testing.

1. Navigate to https://testing.nccer.org to log in to the NCCER Testing System as a Test Taker

Tip: Bookmark this address on each test taker computer

by using the keyboard shortcut Ctrl+D in most browsers.

2. Select applicable Alternate ID Type.

Note: It is very important that the

Test Taker log in using their

NCCER Card Number or Alternate ID and

Last Name as entered when the test was assigned and/or

as listed on Registry profile.

3. Select Alt ID Type and Enter ID Number.

4. Enter Last Name

Tip: This is not case sensitive.

5. Click the button.

Note: The Test Taker should verify their name is

displayed along with their NCCER card number.

6. Click the button. The test taker’s Available Tests will then load.

7. Select the test you wish to take from the list by

clicking the button.

8. Read the NCCER Retest Policy and click Accept.

Note: The test will proceed to await authorization from the Proctor. Once the Proctor has

authorized the test, the Proceed button will become available (blue).

9. Click Proceed to begin the test.

Tip: If the wrong test is selected, click the button to return to available tests.

Note: If the Test Taker cancels a test, the assignment will be removed from the Available Tests list

and the test will have to be assigned again before the test can be taken.

https://testing.nccer.org/taoNccerDelivery/Login/testTakers



HOW TO NAVIGATE THE TEST TAKER SCREEN This guide outlines the navigation features test takers

encounter.

1. Navigate to https://testing.nccer.org to log in to the

NCCER Testing System as a Test Taker.

2. Test Taker Menu Options

a. Home button – Returns the test taker to their menu

of available tests. This will Pause and Exit their current test if selected.

b. Test Taker Name – Displays the name of the test taker

currently logged in.

c. Logout – Logs the test taker out of the system completely.

3. Header Bar

a. Test Name and

Section Identifier –

This portion of the bar

indicates the module number and task name for the test. In addition, the last portion (circled)

indicates which section of the test the test taker is viewing. Options for this portion are Welcome,

Demographics, Sample Items, and Scored Items.

b. Timer and Progress trackers –

On the left, the Timer displays

the time remaining to complete

the test. There are two progress trackers. In the middle, a

Progress Bar visually denotes how far along the test taker is. On

the right, another progress tracker tells the test taker which

question they are answering and how many questions there are in

total.

4. Review Toolbar – Detail on the following page.

5. Status Icons

a. This bar indicates how many questions the test taker has

Viewed, and how many questions there are in total.

https://testing.nccer.org/



b. This bar indicates how many questions the test taker has

Answered, and how many questions there are in total.

c. This bar indicates how many questions the test taker has

Unanswered, and how many questions there are in total.

d. This bar indicates how many questions the test taker has

Flagged for Review, and how many questions there are in total.

6. Footer Bar

→ Collapses the Review Toolbar

→ Adds the current test question to the Flagged menu in the Review Toolbar

→ Presents the test taker with a basic calculator

→ Saves answer and moves to the previous question

→ Saves answer and moves to the next question



HOW TO RESET YOUR PASSWORD 1. Navigate to nccer.org and select myNCCER

2. Select Registry System

3. Select Sign into Your Account

4. Select Forgot Password

5. Follow the on-screen instructions:

a. Enter your NCCER card number.

b. Check the E-Mail Address associated with your

Registry account for a reset link.

6. Once you are returned to your Registry portal, select Change Password in the top-right corner to

personalize your password.

WARNING: If you choose to skip this step, your password will remain the system-generated

password provided to you by e-mail.

7. You are now able to log in to the testing system with your NCCER card number and new password.



HOW TO APPROACH TESTING ISSUES If you are NOT able to get testing started, please:

• Verify the test is assigned

• Have the test taker log out, close the browser and log back in

• Does the test need to be resumed? If so, follow this link for the “How to Resume a Module Test”

guide.

o If you are unable to open the link above, type the following into the URL address bar:

https://support.nccer.org/support/solutions/articles/13000050085-how-to-resume-a-

module-test

If you can begin testing and encounter an issue AFTER testing has already begun, please follow the steps

below:

Note: If possible, please have the test taker wait in the room while the issue is resolved. This allows

NCCER the opportunity to get testing resumed.

1. Have the Test Taker log out, close the browser and log back in.

2. Call NCCER at 888-622-3720 and select Option 2 to speak with Customer Service.

3. Let the Customer Service Representative know that you have encountered an issue during testing

and need to speak with someone immediately.

a. They will collect the information below and transfer you to someone who can assist you.

• Sponsor Organization name

• Testing Location name

• Proctor’s name

• Proctor’s NCCER card number

• Test Title

• Test taker(s) name

• Test taker(s) NCCER card number or Alternate ID

• A description of the issue you have encountered.

https://view.officeapps.live.com/op/view.aspx?src=https%3A%2F%2Fkb.nccer.org%2FNCCERTestingSystem%2FHowToGuides%2FHow%2520to%2520Resume%2520A%2520Module%2520Test.docx

https://support.nccer.org/support/solutions/articles/13000050085-how-to-resume-a-module-test

https://support.nccer.org/support/solutions/articles/13000050085-how-to-resume-a-module-test



HOW TO RESUME A MODULE TEST This guide serves to walk Proctors through the process of identifying a module test where a test taker

needs to resume a test. Tests may need to be resumed for a couple of reasons:

• Test taker did not click the End Test button on the last page of the test

• Test taker started a test, but never entered the Scored Items section and now needs to take the

test.

Proctor Steps:

9. Log in to the NCCER Testing System as the Proctor (https://registry.nccer.org).

10. Select your Testing Location, and then choose the Proctor button.

11. Instruct the Test Taker to complete Steps 1 & 2 under Test Taker Steps below.

12. Once the Test Taker clicks Resume, click within the Started At date field.

Note: The initial start date is found on the Test Taker screen where the “Resume” button is

displayed.

https://registry.nccer.org/



Note: The Started At date represents the date that the Test Taker originally started the module test being

resumed. For example, if the Test Taker originally tested on 9/28/2018, then you will need to set the date

field to display 9/28/2018 – 9/28/2018. In this case, you would click the “28” twice.

13. Sort the displayed sessions by First Name or Last Name to more efficiently locate the Test

Taker and their test session. Once located, proceed to the next step.

14. Verify the Status (column) and Progress (column) of the module test on the Proctor screen.

Tip: In the case of multiple tests given on the same day, Click the Sort Arrow in the Status field

(upper portion of the Filter field) to sort by Status.

b. If the Test Taker was in the Scored Items section of the test, the Status will show as

“Paused" or "In Progress." The Progress column will show “Scored Items – item

xx/xx."

Did not finish test:



c. If the Test Taker has not entered the Scored Items section of the test, then they can

resume the test at any time, allowing them to complete the test. The Status will show as

“Paused” or “In Progress” and the Progress column will be blank or reference some

part of the test other than the “Scored Items.”

Did not enter Scored items:

d. If the Test Taker did not click the End Test button before exiting the test. "Ending -

item 0/0," will be displayed if the Test Taker did not click the End Test button before

exiting the test.

Did not click “End Test”:

7. Click Refresh on the Proctor Screen, the test session Status will show “Awaiting.”

8. Click the Authorize button.

9. Once the Test Taker has completed the test and clicked End Test, Refresh the Proctor Screen to

verify that the test session has been updated to a Complete status.



Test Taker steps:

1. Log in to the Test Taker Login (https://testing.nccer.org).

2. Click the Resume button to re-access the module test that they started once before.

Important Note: The Test Taker should not click the Start button for any module test on their

screen. Doing so will start a new testing session. They need to access a previously started test,

which can only be accomplished by clicking the Resume button.

3. Click the Proceed button.

4. Complete the Test.

https://testing.nccer.org/



5. If the Score Items were accessed, the Test Taker will be taken to the end of the test and the test

will be automatically ended. Click OK.



HOW TO USE AND UNDERSTAND THE NCCER TESTING SYSTEM DIAGNOSTIC

TOOL This diagnostic tool runs several tests to establish how suitable your current environment is to run the

NCCER Testing System. These tests include:

• Workstation/device performance

• Bandwidth

• Upload Speed

• Operating System & Web browser

• Total compliance

Once complete, details in each area will be provided to allow system users and their IT staff to ensure the

best system performance possible. This information will also allow NCCER to provide assistance as

appropriate.

• To access the NCCER Testing System Diagnostic Tool, please follow this link, or copy/paste or

type this URL into the address bar of your browser:

https://testing.nccer.org/taoClientDiagnostic/CompatibilityChecker/index

• The Diagnostic Tool begins automatically but may take several minutes.

Note: Your device settings may prevent the auto start, in this case, click the “Begin diagnostics” button.

• Five (5) points of performance will be tested:

o Workstation performances





o Bandwidth

o Upload Speed

o Operating system and web browser

o Total

• Once complete, the word “Done!” will display along the bottom left of the window.

o To review the details of the test results, click the “Show Details” button.



• The Details further explain the test results and will assist your IT staff in diagnosing and

addressing any performance issues.

For Personnel Certification Tests - kb.nccer.org...If you have questions, please contact NCCER...

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