Flood Guide. - Endsleigh Insurance · Flood Guide. • Safety comes first, think about whether...
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Flood Guide. • Safety comes first, think about whether evacuation will be necessary and listen to local news to follow advice or instructions provided by the emergency services • Turn off gas and electricity. Unplug electrical items and move them to a higher level • Move pets, sentimental items and valuable items to a higher level to avoid loss or damage • Move your car to higher ground or where there is a lower risk of flood • Put plugs into sinks and baths • Alert your neighbours, particularly those who are elderly or vulnerable What to do if flooding is imminent • Rubber boots and protective clothing • Torch (ideally wind-up) • Batteries (if required) • First aid kit with essential medication • Bottled water and non-perishable food items • Blanket, waterproofs and warm clothing • Wash kit and essential toiletries • Children’s essentials (milk, baby food, sterilised bottles and spoons, nappies, wipes, nappy bags, clothing, comforter, teddy etc.) • A note of our claims number - 0800 923 4044 Emergency kit contents Is your property at risk of flooding? If your property is at risk of flooding, ensure you are prepared by: • Signing up to floodline warnings direct by calling 0345 988 1188* or online at: - https://flood-warning-information.service.gov.uk (England and Wales) - http://www.floodlinescotland.org.uk/flood-updates (Scotland) • Considering ways of dry proofing (keeping water out) and wet proofing (safeguarding from water) your property such as: - Installing flood barriers and sealing areas where water is likely to enter - Raising electricals and valuables to above the likely flood level • Finding out how to turn off your gas, electricity and water mains supplies • Organising an emergency kit *Calls to the floodline may be charged
Transcript of Flood Guide. - Endsleigh Insurance · Flood Guide. • Safety comes first, think about whether...
Flood Guide.
• Safety comes first, think about whether evacuation will be necessary and listen to local news to follow advice or instructions provided by the emergency services
• Turn off gas and electricity. Unplug electrical items and move them to a higher level• Move pets, sentimental items and valuable items to a higher level to avoid loss or damage• Move your car to higher ground or where there is a lower risk of flood• Put plugs into sinks and baths• Alert your neighbours, particularly those who are elderly or vulnerable
What to do if flooding is imminent
• Rubber boots and protective clothing • Torch (ideally wind-up) • Batteries (if required) • First aid kit with essential medication • Bottled water and non-perishable food items • Blanket, waterproofs and warm clothing • Wash kit and essential toiletries • Children’s essentials (milk, baby food, sterilised bottles and spoons,
nappies, wipes, nappy bags, clothing, comforter, teddy etc.) • A note of our claims number - 0800 923 4044
Emergency kit contents
Is your property at risk of flooding?
If your property is at risk of flooding, ensure you are prepared by:
• Signing up to floodline warnings direct by calling 0345 988 1188* or online at:
- https://flood-warning-information.service.gov.uk (England and Wales)
- http://www.floodlinescotland.org.uk/flood-updates (Scotland)• Considering ways of dry proofing (keeping water out) and wet proofing
(safeguarding from water) your property such as: - Installing flood barriers and sealing areas where water is likely
to enter - Raising electricals and valuables to above the likely flood level• Finding out how to turn off your gas, electricity and water mains supplies• Organising an emergency kit
*Calls to the floodline may be charged
• Report the flood claim to Endsleigh as soon as possible. When you notify us of the claim you will need to report the time your property was flooded, how long the water was in your home and the depth it was flooded to. If you require alternative accommodation please discuss this with your claims adviser who will be able to help
• Once you have reported the flood, we will arrange for a loss adjuster to visit your property to assess the damage. Please ensure that anything you wish to claim for doesn’t get thrown away. However, if contents are removed prior to our visit please take as many photos as possible and document each item
• We will then arrange for a specialist to visit and advise on drying and cleaning your home - this may involve striping out damaged items
• We will arrange repair work to start as soon as possible and provide estimated timescales for the repairs
• Remember to keep evidence of any payments you have made to repair your home and contents
Claiming for your losses after a flood
Endsleigh Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. This can be checked on the Financial Services Register by visiting their website at https://register.fca.org.uk/Endsleigh Insurance Services Limited. Company No. 856706 registered in England at Shurdington Road, Cheltenham Spa, Gloucestershire GL51 4UE.
• Please contact us on 0800 923 4044 to report the flooding. We have access to a wide range of specialists who can assist with the dry and clean-up of your property, arrange repairs and replace damaged contents
• Wear rubber boots to protect your feet and beware of sharp objects and polluted flood water. Avoid contact with the flood water where possible. This water may be contaminated with sewage and contain harmful washed up items
• Gas and electricity supplies should be switched off and remain switched off until a qualified professional has checked the systems thoroughly
• Do not try to walk or drive through flood water• Do not let children play in flood water• If evacuated, do not re-enter your home unless you have been advised it is safe to do so• Once it is safe to do so, take as many photos as possible of the damage as this may help
us to settle your claim more quickly
What to do if your property becomes flooded
To report flooding:
Call: 0800 923 4044Email: [email protected]
Please ensure you don’t throw anything away which you wish to claim for.
Our dedicated team members are here to support you through the claim process, and can arrange for a suitable specialist to advise on repairing, drying and cleaning your home. We will also recommend alternative accommodation if required. If you have any queries please contact us and we’ll be here to help. Lines are open 24 hours a day, every day of the year.We may record or monitor calls to improve our service.
