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Transcript of Flight Attendant Reports - NASA · PDF fileFlight Attendant Reports . Report Set Description...
ASRS Database Report Set
Flight Attendant Reports
Report Set Description .........................................A sampling of reports from Flight Attendants.
Update Number ....................................................31.0
Date of Update .....................................................February 28, 2017
Number of Records in Report Set ........................50
Number of New Records in Report Set ...............49
Type of Records in Report Set.............................For each update, new records received at ASRS will displace a like number of the oldest records in the Report Set, with the objective of providing the fifty most recent relevant ASRS Database records. Records within this Report Set have been screened to assure their relevance to the topic.
National Aeronautics and Space Administration
Ames Research Center Moffett Field, CA 94035-1000
TH: 262-7
MEMORANDUM FOR: Recipients of Aviation Safety Reporting System Data
SUBJECT: Data Derived from ASRS Reports
The attached material is furnished pursuant to a request for data from the NASA Aviation Safety Reporting System (ASRS). Recipients of this material are reminded when evaluating these data of the following points.
ASRS reports are submitted voluntarily. The existence in the ASRS database of reports concerning a specific topic cannot, therefore, be used to infer the prevalence of that problem within the National Airspace System.
Information contained in reports submitted to ASRS may be amplified by further contact with the individual who submitted them, but the information provided by the reporter is not investigated further. Such information represents the perspective of the specific individual who is describing their experience and perception of a safety related event.
After preliminary processing, all ASRS reports are de-identified and the identity of the individual who submitted the report is permanently eliminated. All ASRS report processing systems are designed to protect identifying information submitted by reporters; including names, company affiliations, and specific times of incident occurrence. After a report has been de-identified, any verification of information submitted to ASRS would be limited.
The National Aeronautics and Space Administration and its ASRS current contractor, Booz Allen Hamilton, specifically disclaim any responsibility for any interpretation which may be made by others of any material or data furnished by NASA in response to queries of the ASRS database and related materials.
Linda J. Connell, Director NASA Aviation Safety Reporting System
CAVEAT REGARDING USE OF ASRS DATA
Certain caveats apply to the use of ASRS data. All ASRS reports are voluntarily submitted, and thus cannot be considered a measured random sample of the full population of like events. For example, we receive several thousand altitude deviation reports each year. This number may comprise over half of all the altitude deviations that occur, or it may be just a small fraction of total occurrences.
Moreover, not all pilots, controllers, mechanics, flight attendants, dispatchers or other participants in the aviation system are equally aware of the ASRS or may be equally willing to report. Thus, the data can reflect reporting biases. These biases, which are not fully known or measurable, may influence ASRS information. A safety problem such as near midair collisions (NMACs) may appear to be more highly concentrated in area “A” than area “B” simply because the airmen who operate in area “A” are more aware of the ASRS program and more inclined to report should an NMAC occur. Any type of subjective, voluntary reporting will have these limitations related to quantitative statistical analysis.
One thing that can be known from ASRS data is that the number of reports received concerning specific event types represents the lower measure of the true number of such events that are occurring. For example, if ASRS receives 881 reports of track deviations in 2010 (this number is purely hypothetical), then it can be known with some certainty that at least 881 such events have occurred in 2010. With these statistical limitations in mind, we believe that the real power of ASRS data is the qualitative information contained in report narratives. The pilots, controllers, and others who report tell us about aviation safety incidents and situations in detail – explaining what happened, and more importantly, why it happened. Using report narratives effectively requires an extra measure of study, but the knowledge derived is well worth the added effort.
Report Synopses
ACN: 1411247 (1 of 50)
Synopsis Air carrier Flight Attendant reported experiencing adverse health effects that they believed
were caused by chemicals in new uniforms issued by her company.
ACN: 1408160 (2 of 50)
Synopsis Flight Attendant (FA) reported being verbally assaulted by a passenger who was upset at
not being able to used the forward lavatory while the pilots were rotating through a
bathroom break. After the confrontation, the FA felt nauseous and suffered an asthma
attack. Paramedics met the aircraft upon arrival and evaluated the FA as safe to go home.
ACN: 1407625 (3 of 50)
Synopsis EMB-175 Flight Attendant reported everyone evacuated the aircraft after the cabin filled
with smoke during the boarding process.
ACN: 1407624 (4 of 50)
Synopsis Two ERJ-175 flight attendants reported diverting to an alternate to have a passenger
removed for misconduct.
ACN: 1407384 (5 of 50)
Synopsis Air carrier Flight Attendant reported turbulence so severe that the shoulder harness had to
be removed to avoid injury.
ACN: 1407383 (6 of 50)
Synopsis Air carrier Flight Attendant reported the aircraft returned to the gate when the Captain was
advised some HazMat had been improperly loaded.
ACN: 1407181 (7 of 50)
Synopsis A321 Flight Attendant reported the aircraft diverted to an alternate airport after
experiencing engine problems.
ACN: 1407140 (8 of 50)
Synopsis CRJ-900 Flight Attendant reported that the person assigned to do the security check prior
to departure did not do it, but signed the security sheet indicating that it had been
accomplished. The aircraft cleaners needed to sign the sheet also, but never did show up.
ACN: 1406896 (9 of 50)
Synopsis A319 Flight Attendant reported an oily smell in the cabin.
ACN: 1406836 (10 of 50)
Synopsis A Flight Attendant reported an abusive, foul mouthed male passenger was removed from
the flight during boarding. The CSR stated he was disruptive even before boarding.
ACN: 1405475 (11 of 50)
Synopsis B737 Flight Attendant reported concern with the food handling on aircraft not equipped
with chillers.
ACN: 1403760 (12 of 50)
Synopsis B757 Flight Attendant reported several cabin crewmembers were injured when the aircraft
made a sudden stop while taxiing.
ACN: 1402601 (13 of 50)
Synopsis A B737 jump seating Flight Attendant in the aft galley reported a faint sounding alarm and
discovered a passenger that has used a vapor cigarette in the lavatory. The Flight
Attendant found the lavatory safe, but wondered why the alarm had not sounded loudly.
ACN: 1402038 (14 of 50)
Synopsis An Air carrier Flight Attendant reported that she was notified by another Flight Attendant
that a passenger did not return to the aircraft after she deplaned during boarding.
ACN: 1401624 (15 of 50)
Synopsis Flight Attendant reported a very sick child in the back of the aircraft during deplaning, but
they could not contact the forward Flight Attendant because the power had been turned off
by the flight crew. Climbing over seats was the only solution.
ACN: 1400778 (16 of 50)
Synopsis CRJ-200 Captain and Flight Attendant reported an intoxicated and belligerent passenger
was removed from the flight when they returned to the gate.
ACN: 1399360 (17 of 50)
Synopsis B747 Flight Attendant reported an extremely loud squeal coming from the 1L door during
climb and reported it to the pilots. There were no door warnings or pressurization problems
and the flight continued to destination.
ACN: 1398422 (18 of 50)
Synopsis B737-700 Flight Attendant reported that her hand was impaled by a wire spring inside a
galley compartment. It took medical personnel and a Mechanic to release her hand after
arrival at destination.
ACN: 1397234 (19 of 50)
Synopsis A321 Flight Attendant reported dizziness and a headache from strong forward cabin odor
which the aft flight attendant detected also. The odor decreased, but returned strongly
during descent.
ACN: 1396748 (20 of 50)
Synopsis A Flight Attendant on a B737-800 reported that a disabled passenger refused to stow a
backpack because it was being used as a leg support.
ACN: 1395665 (21 of 50)
Synopsis Air carrier Flight Attendant reported receiving a reassignment that would have had her
awake for 25 hours before the final arrival.
ACN: 1393996 (22 of 50)
Synopsis B777 Flight Attendant reported possible FAR deviations from emergency equipment access
standards at door 1L.
ACN: 1389509 (23 of 50)
Synopsis Air carrier flight attendants reported having to care for a passenger who had several
incapacitating medical problems, but was allowed to travel alone.
ACN: 1388303 (24 of 50)
Synopsis Flight Attendant reported discovering a lung cancer patient inhaling oxygen from a
personal bottle not listed on the manifest. The bottle was turned off and replaced with an
onboard bottle.
ACN: 1387761 (25 of 50)
Synopsis Flight Attendant reported encountering an apparently intoxicated and belligerent passenger
during inflight service. The passenger was restricted from flying on his next segment.
ACN: 1385252 (26 of 50)
Synopsis Two B767 flight attendants reported an encounter with clear air turbulence and the injuries
that resulted. The flight diverted to take care of the injured flight attendants and
passengers.
ACN: 1382450 (27 of 50)
Synopsis A deadheading Flight Attendant reported an encounter with turbulence that occurred
during cabin service. One of the flight attendants was injured. The reporter lamented the
lack of communication between the pilots and flight attendants before and after the
incident.
ACN: 1382136 (28 of 50)
Synopsis
A Flight Attendant reported while having a very rough approach the pilots did a go-around
and something hit the right wing. The flight attendants did not have any communication
with the flight deck.
ACN: 1382115 (29 of 50)
Synopsis Air carrier Flight Attendant reported a couple with a young child attempted to sit in the
emergency exit row. The couple wished to change places with a woman in the row in front,
but she declined due to not being strong enough. A deadheading pilot told the woman to
sit in the exit row and he would help if it became necessary against policy. The lady was
reseated prior to takeoff at the Captain's direction.
ACN: 1380984 (30 of 50)
Synopsis A321 Flight Attendant reported that before, during, and after boarding, everyone on board
the aircraft complained of a pungent fuel, fish, and kerosene/paint thinner odor. The crew
and passengers were taken off the aircraft which was moved to the hangar. Medical tests
found no apparent ill effects.
ACN: 1377255 (31 of 50)
Synopsis B737 Flight Attendant reported feeling faint, passed out and hit her head on galley
counter. Medical personnel met aircraft and she was removed before passengers deplaned.
ACN: 1377250 (32 of 50)
Synopsis A Flight Attendant and a co-worker reported being sent to Dakar, Senegal late at night
with no transportation arranged by the company. After dealing with a shady character they
are able to get cab to their hotel.
ACN: 1377246 (33 of 50)
Synopsis EMB-170 Flight Attendant reported being thrown up to the ceiling then slammed to the
floor causing a severe ankle injury. She was assisted by a doctor on board and transported
to the hospital upon arrival.
ACN: 1377245 (34 of 50)
Synopsis EMB175 Flight Attendant discovered during taxi out that the aft galley trash bin was not
emptied during the overnight, indicating that the security inspection for the first flight of
the day was not completed although the security form was completed and signed. The
aircraft was returned to the gate and the inspection completed.
ACN: 1376415 (35 of 50)
Synopsis A320 Flight Attendant reported the Emergency ALL CALL lights and chimes were flashing
during taxi to the gate along with an odd smell and cabin mist. The pilots did not return
repeated intercom calls and did not debrief the crew or Maintenance after deplaning.
ACN: 1375671 (36 of 50)
Synopsis B737 Flight Attendant reported difficulty locating a braille briefing card, which was
eventually located. Enroute the Flight Attendant was informed by the passenger that the
card was not complete.
ACN: 1375391 (37 of 50)
Synopsis CRJ-900 Flight Attendant reported discovering that the TSA had affixed a security seal over
the passenger oxygen door in the forward lavatory likely rendering it inoperative.
Maintenance removed the seal.
ACN: 1375387 (38 of 50)
Synopsis A Flight Attendant in a Bombardier Dash 8 reported that after the Captain told her they
were landing due to an engine failure, she had very little time to prepare the cabin.
ACN: 1374486 (39 of 50)
Synopsis A Flight Attendant reported that she became extremely ill after getting up from her crew
break. The reporter noticed this because she was coughing and congested after her break
in the crew bunks.
ACN: 1374356 (40 of 50)
Synopsis A320 First Officer and a Flight Attendant described a passenger evacuation when a
hydraulic leak turned into dense smoke and fumes in the cabin and cockpit during taxi out.
ACN: 1374341 (41 of 50)
Synopsis
A321 Flight Attendant reported a strange and strong chemical odor while deplaning.
Subsequently the aircraft was taken out of service.
ACN: 1374340 (42 of 50)
Synopsis B737 Flight Attendant reported the crew and passengers were unknowingly exposed to
pesticide spray in the form of a heavy fog when they boarded the aircraft.
ACN: 1372671 (43 of 50)
Synopsis Air carrier Flight Attendant reported being concerned about passenger use of electronic
devices during safety checks and would like to see the policy changed to not allow their
use at those times.
ACN: 1371626 (44 of 50)
Synopsis B737 Flight Attendant reported he had to deplane the aircraft via the cargo loading belt
when no stairs were available.
ACN: 1371552 (45 of 50)
Synopsis After a crew rest in a crew rest area of a B787, a Flight Attendant woke up with a scratchy
throat and a headache.
ACN: 1371278 (46 of 50)
Synopsis An EMB-145 Flight Attendant called in fatigued after a short overnight following a day of
mechanicals and weather delays. Her fatigue affected motor and cognitive performance to
a point she felt unsafe.
ACN: 1370557 (47 of 50)
Synopsis A B777 Flight Attendant reported detecting a sweaty feet/old sock odor toward the flight's
end and during taxi. The Captain held a post flight debrief and announced the crew
considered a diversion because of a strong flight station odor. Someone mentioned an
inflight APU failure.
ACN: 1370012 (48 of 50)
Synopsis
Flight Attendant reported that during arrival in LGA they had to hold the aircraft door
handle down to prevent the gate agent from opening the door before it was disarmed.
ACN: 1369731 (49 of 50)
Synopsis CRJ-700 Flight Attendant reported the 2L door would not disarm after gate arrival, so it
was entered in the maintenance log and the crew left. Later the Flight Attendant was
notified of a live door event by another crew, so apparently Maintenance was not notified.
ACN: 1352074 (50 of 50)
Synopsis A SF-340 Flight Attendant preflighting her cabin, closed the LAV Trash Receptacle door and
the Halon fire extinguishing agent discharged onto her. She was removed from the trip
feeling ill and sweating with a foul taste when swallowing.
Report Narratives
ACN: 1411247 (1 of 50)
Time / Day
Date : 201609
Local Time Of Day : 0001-0600
Place
Altitude.AGL.Single Value : 0
Aircraft
Reference : X
Make Model Name : No Aircraft
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Door Area
Cabin Activity : Boarding
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Experience.Flight Attendant.Total : 26
Experience.Flight Attendant.Airline Total : 17
Experience.Flight Attendant.Number Of Acft Qualified On : 5
Experience.Flight Attendant.Type : 85
ASRS Report Number.Accession Number : 1411247
Human Factors : Physiological - Other
Analyst Callback : Attempted
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Detector.Person : Flight Attendant
Were Passengers Involved In Event : N
When Detected : Routine Inspection
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Company Policy
Contributing Factors / Situations : Environment - Non Weather Related
Contributing Factors / Situations : Human Factors
Primary Problem : Ambiguous
Narrative: 1
This is directly related to the issuance of new uniforms for the employees at [my
company]. Since the issuance of the new uniform, many colleagues have had reactions to
the new uniform, whether actually wearing it, handling it, or being in close proximity to it.
The chemicals in the new uniforms are Pentachlorophenol, Tetrachlorophenols,
Trichlorophenols, free and partially releasable formaldehyde, Benzyl benzoate (CAS 120-
51-4), C.I. Disperse Orange 30 (CAS 5261-31-4), 2-(phenylmethylene)-octanol (CAS 101-
86-0), Benzaldehyde (CAS 100-52-7), 9,10-Anthracenedione (CAS 17418-58-5), and
9,10-Dimethylanthracene (CAS 781-43-1). The Environmental Protection Agency banned
the textile manufacture (in clothing) of most of these chemicals in the United States. The
new uniforms were manufactured in other countries, including China, Bangladesh, Sri
Lanka, VietNam and Indonesia. None of these countries have the regulations or protocols
that are in line with the EPA mandates. The vendor of the new uniform is also the vendor
for another airline. The flight attendants at that airline suffered ill effects from their
uniforms. After some time, the uniforms were ultimately recalled.
Because I flew a reduced schedule in both September and October due to two week
vacations in those months (yet had sinus issues and contact dermatitis as early as August
from handling the uniforms), it was not until November when I was flying a full schedule
that my health was more seriously impacted. Many of my colleagues, including myself,
have filed Injury on Duty reports because of the negative impact on our health. I am still
out sick. The medications that are my "go to" for clearing sinus infections, have been
ineffective. I have been regularly seeing my primary care physician since August as it
relates to my sinus issue. I have seen my dermatologist for the contact dermatitis. I
recently took skin tests from the allergist for environmental controls, which produced a
negative result. I will be taking a patch test in January for formaldehyde exposure, and
other chemicals on that test screen.
A report was filed with OSHA about this. I only recently learned that [the company] stated
that the matter was resolved, so OSHA closed the case. I wrote in to OSHA to dispute that
claim, as did many of my colleagues.
The concern regarding exposure and contact with the new uniform is that it will have a
cumulative, multiple toxic and negative impact on not only my colleagues, but also the
traveling public. Formaldehyde specifically can be airborne, as an example. It is a known
respiratory irritant, also causing dizziness, headaches, blurry vision; among a few of the
ailments involved with its' exposure.
Synopsis
Air carrier Flight Attendant reported experiencing adverse health effects that they believed
were caused by chemicals in new uniforms issued by her company.
ACN: 1408160 (2 of 50)
Time / Day
Date : 201612
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : B737 Undifferentiated or Other Model
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Cruise
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1408160
Human Factors : Physiological - Other
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Passenger Misconduct
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Deviation - Procedural : Security
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : In-flight
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Human Factors
Primary Problem : Human Factors
Narrative: 1
I got ill during the last 2 hours of the flight after an altercation with a passenger who
refused to sit down when told he needed to and kept trying to come forward while the
pilots were taking a bathroom break. He raised his voice, yelling at me about not being
allowed to use the restroom right then. I had to tell him several times to sit down and he
just kept standing over me and arguing with me. It was very upsetting and I could feel an
adrenaline rush. An hour later I was still shaky and then started feeling nauseous just
before we started our final beverage service. I then threw up several times which
triggered an asthma attack. The C Flight Attendant (FA) got a Portable Oxygen Bottles
(POB) for me to use. Medlink was contacted and they advised getting the albuteral inhaler
from the Enhanced Emergency Medical Kit (EEMK). Even though I had already found my
Xopenex inhaler and used it they said to use that one since mine might not be effective
since it might not be up to date. The abuteral inhaler caused me to shake uncontrollably
and feel faint. So they paged for a doctor, he was an orthopedic surgeon who said there
may have also been a drop in my blood pressure which was causing me to feel faint. So
the paramedics were contacted and asked to meet the flight. After we blocked in before
the passengers deplaned the paramedics removed me from the plane. After checking my
vitals and hearing what happened they said I could go home since my husband was
picking me up. And if I felt like I needed to I could go to the ER or clinic.
I should have been much more assertive with the passenger who refused to listen to me
and just commanded that he immediately sit down or we would have the police meet our
flight to deal with him. Basically what he did was assault. He yelled loud enough at me for
our captain to hear him from the locked bathroom. I never should have allowed it to
escalate to that point by trying to be nice. I should have yelled loud enough for the other
FAs to hear me in the back of the plane since I did not feel safe to turn my back on him to
get to the intercom as they were finishing their service. I did not know if this was a plot to
try to take over our aircraft or test our responses or if he was just drunk and disorderly.
He towered over me and got in my face to yell at me. [I Suggest to] take immediate
control of the situation and don't let things escalate. Get my fellow crew there to help me
by yelling to get their attention.
Synopsis
Flight Attendant (FA) reported being verbally assaulted by a passenger who was upset at
not being able to used the forward lavatory while the pilots were rotating through a
bathroom break. After the confrontation, the FA felt nauseous and suffered an asthma
attack. Paramedics met the aircraft upon arrival and evaluated the FA as safe to go home.
ACN: 1407625 (3 of 50)
Time / Day
Date : 201612
Local Time Of Day : 0001-0600
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : EMB ERJ 170/175 ER/LR
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Boarding
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1407625
Events
Anomaly.Aircraft Equipment Problem : Critical
Anomaly.Flight Deck / Cabin / Aircraft Event : Smoke / Fire / Fumes / Odor
Detector.Person : Flight Attendant
When Detected : Aircraft In Service At Gate
Result.General : Flight Cancelled / Delayed
Result.General : Maintenance Action
Assessments
Contributing Factors / Situations : Aircraft
Primary Problem : Aircraft
Narrative: 1
We were in the process of boarding, and the aircraft shut off, the Captain said the ground
power got disconnected. So we turned the aircraft back on and the Captain had informed
us he will make an announcement that we have to shut the aircraft down again. So after
we did that, Maintenance was called out and at this point we were done boarding. I, [the
other flight attendant], and the gate agent were in the forward part of the aircraft when all
three of us heard this loud noise coming from the aircraft. It was so loud everyone heard it
and started looking out of the windows. When I looked out of the main cabin door we
noticed there was smoke coming from below the airplane and it had a horrible smoke
smell, and it quickly filled the cabin. I immediately went into the flight deck and told the
Captain, FO, and the Maintenance man and all three quickly went running down. The
Captain came back and said to deplane the aircraft. The Captain also told us to have the
passengers leave their stuff and get off quickly. So we did that and shortly after we got
cleared for the passengers to come back in groups to get their belongings, and we moved
to a new gate.
Synopsis
EMB-175 Flight Attendant reported everyone evacuated the aircraft after the cabin filled
with smoke during the boarding process.
ACN: 1407624 (4 of 50)
Time / Day
Date : 201612
Local Time Of Day : 1201-1800
Place
Locale Reference.ATC Facility : ZZZ.ARTCC
State Reference : US
Aircraft
Reference : X
ATC / Advisory.Center : ZZZ
Aircraft Operator : Air Carrier
Make Model Name : EMB ERJ 170/175 ER/LR
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Nav In Use : FMS Or FMC
Flight Phase : Cruise
Airspace.Class A : ZZZ
Person : 1
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Service
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1407624
Human Factors : Other / Unknown
Person : 2
Reference : 2
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Service
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1407627
Human Factors : Other / Unknown
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Passenger Misconduct
Anomaly.Deviation - Procedural : FAR
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : In-flight
Result.General : Police / Security Involved
Result.Flight Crew : Diverted
Assessments
Contributing Factors / Situations : Human Factors
Primary Problem : Human Factors
Narrative: 1
Passenger was observed by FA as being intoxicated while in flight. The passenger began to
agitate another passenger sitting across from him. Both passengers stood up in the aisle
and began to push each other causing a disturbance. [Another] Flight Attendant (FA) was
also pushed by the passenger when she instructed them to sit in their seats because the
seat belt sign was on. When passenger refused to sit, she called the Captain and asked
him to make an announcement that the seat belt sign was on and he needed everyone to
be seated. I (FA-A) noticed the passengers were ignoring the Captain's request. I
immediately called the Captain and told him there was still a disturbance going on
between the passengers. They were yelling at each other and using inappropriate
language which could be heard throughout the cabin. The Captain told [the FA] to put the
passenger who was causing the disturbance on the phone so he could talk to him. The
Captain told the passenger to sit down or he would land the plane and have him removed
by the police.
At that point that passenger did sit down but continued to get up and cause a disturbance
with the other passengers. I called the Captain and informed him of this. The Captain told
me we were going to land in [an alternate] and have him removed from the plane by the
police. [I] called FA B and told her this. While the passenger was sitting he lit a cigarette
and began to smoke it. You could smell the smoke throughout the cabin. I called the
Captain and informed him that the passenger was smoking and the Captain told me that
he could smell it. The passenger would not put the cigarette out and continued to smoke.
Approximately 30 to 40 minutes later we landed and the police escorted the passenger off
the plane.
Narrative: 2
[Report narrative contained no additional information.]
Synopsis
Two ERJ-175 flight attendants reported diverting to an alternate to have a passenger
removed for misconduct.
ACN: 1407384 (5 of 50)
Time / Day
Date : 201612
Environment
Weather Elements / Visibility : Turbulence
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Commercial Fixed Wing
Flight Phase : Initial Approach
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1407384
Events
Anomaly.Deviation - Procedural : Published Material / Policy
Anomaly.Deviation - Procedural : FAR
Anomaly.Inflight Event / Encounter : Weather / Turbulence
Detector.Person : Flight Attendant
When Detected : In-flight
Result.Flight Crew : Overcame Equipment Problem
Assessments
Contributing Factors / Situations : Aircraft
Contributing Factors / Situations : Weather
Primary Problem : Weather
Narrative: 1
We had severe turbulence during the landing approach in IAD. I was in my jumpseat with
the seat belt on but had to remove my shoulder harness and assume a brace position
because the plane was being tossed so badly and the shoulder harness of my seat belt was
hurting me. I probably would have ended up with broken collar bones if I didn't take my
shoulder harness off. Our jumpseats don't have enough cushion to absorb the impact of
that kind of force! The plane was taken out of service and we (the crew) were pretty
shaken up. The Captain said it was the worst he had ever experienced.
Synopsis
Air carrier Flight Attendant reported turbulence so severe that the shoulder harness had to
be removed to avoid injury.
ACN: 1407383 (6 of 50)
Time / Day
Date : 201612
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Commercial Fixed Wing
Flight Phase : Taxi
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1407383
Human Factors : Training / Qualification
Events
Anomaly.Deviation - Procedural : Published Material / Policy
Anomaly.Deviation - Procedural : Hazardous Material Violation
Anomaly.Deviation - Procedural : FAR
Detector.Person : Ground Personnel
When Detected : Taxi
Result.Flight Crew : Returned To Gate
Assessments
Contributing Factors / Situations : Human Factors
Primary Problem : Human Factors
Narrative: 1
After departing late due to a late inbound Aircraft, we had taxied out and were number 4
for takeoff. I was phoned by the Captain to tell me were going back to the gate as some
Hazmat cargo had been incorrectly loaded. After we had the issue resolved, had taken off,
and were at cruise I had time to ask the Captain what had happened. He told me that
when we were in line to take off, he had contacted the company for final weights, to be
told that they asked him to return to the gate. He said that he had not been notified at
any time to return to the gate. After further discussion he was told that some hazmat
cargo had not been loaded correctly and that it didn't have the required padding of
luggage surrounding it. I expressed my concern over the confusion as to whether they had
been told to return to the gate (he was adamant that he had not been told) and when and
how had the company been alerted to the cargo being incorrectly loaded after we had
already left the gate and had got so far. I was and am concerned as to how was the error
discovered, and why it happened in the first place?
Synopsis
Air carrier Flight Attendant reported the aircraft returned to the gate when the Captain was
advised some HazMat had been improperly loaded.
ACN: 1407181 (7 of 50)
Time / Day
Date : 201611
Local Time Of Day : 1801-2400
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Environment
Light : Night
Ceiling : CLR
Aircraft
Reference : X
ATC / Advisory.Center : ZZZ
Aircraft Operator : Air Carrier
Make Model Name : A321
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Cruise
Airspace.Class A : ZZZ
Cabin Lighting : Low
Component
Aircraft Component : Turbine Engine
Aircraft Reference : X
Problem : Malfunctioning
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
Experience.Flight Attendant.Total : 4
Experience.Flight Attendant.Airline Total : 4
Experience.Flight Attendant.Number Of Acft Qualified On : 7
Experience.Flight Attendant.Type : 90
ASRS Report Number.Accession Number : 1407181
Events
Anomaly.Aircraft Equipment Problem : Critical
Detector.Person : Flight Attendant
Were Passengers Involved In Event : N
When Detected : In-flight
Result.Flight Crew : Landed As Precaution
Result.Flight Crew : Diverted
Assessments
Contributing Factors / Situations : Aircraft
Primary Problem : Aircraft
Narrative: 1
Finished with service. [I] was sitting in jumpseat when I heard a very loud pop
(comparable to a gunshot sound). There was also a very strong shake. Immediately called
the lead flight attendant and she felt it as well and was calling the Captain. There was a
commuting pilot in the last row. He came to the back and tried calling the flight deck. He
proceeded to go up to the flight deck to help. There were flames coming out of the aircraft
right engine. We did a planned cabin prep. Diverted to [an alternate]. No evacuation was
necessary.
Synopsis
A321 Flight Attendant reported the aircraft diverted to an alternate airport after
experiencing engine problems.
ACN: 1407140 (8 of 50)
Time / Day
Date : 201612
Local Time Of Day : 1801-2400
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Regional Jet 900 (CRJ900)
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Galley
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant In Charge
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1407140
Human Factors : Other / Unknown
Events
Anomaly.Deviation - Procedural : Security
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
When Detected : Aircraft In Service At Gate
Result.General : None Reported / Taken
Assessments
Contributing Factors / Situations : Human Factors
Primary Problem : Human Factors
Narrative: 1
Our flight needed a security sweep. We were also waiting for groomers. Security sweep
guy came down borrowed my pen filled out a yellow sheet in the galley and left. Still
waiting for groomers. Groomers have to sign the security sheet. Gate agent comes down
and wants to board but I tell him still waiting for groomers. Gate agent calls 3 times for
groomers my Captain called for groomers. Nobody shows. Then the security guy comes
back and said security is done and groomers have been there. I said who did security? He
said he did. I said you never left the galley. You have to check seat pockets, overhead bins
etc. He said he did, I said no you didn't I was standing right here. So he went back and did
that. Then I said we still need groomers. He said they were already there and signed the
security sheet. I said no they weren't he said yes I said no. Back and forth we went, I said
to him we cleaned the cabin. Oh ok he said. Security complete. When he did check the
back he took my other FAs soda and cup cozy that was sitting by her bag, which made her
really mad. Finally we boarded and took off. They should have and could have done their
job and done it right.
Synopsis
CRJ-900 Flight Attendant reported that the person assigned to do the security check prior
to departure did not do it, but signed the security sheet indicating that it had been
accomplished. The aircraft cleaners needed to sign the sheet also, but never did show up.
ACN: 1406896 (9 of 50)
Time / Day
Date : 201611
Local Time Of Day : 1201-1800
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Environment
Light : Night
Ceiling : CLR
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : A319
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Nav In Use : FMS Or FMC
Flight Phase : Final Approach
Flight Phase : Landing
Airspace.Class B : ZZZ
Cabin Lighting : Low
Number Of Seats.Number : 128
Crew Size Flight Attendant.Number Of Crew : 5
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Experience.Flight Attendant.Total : 5
Experience.Flight Attendant.Airline Total : 5
Experience.Flight Attendant.Number Of Acft Qualified On : 15
Experience.Flight Attendant.Type : 90
ASRS Report Number.Accession Number : 1406896
Human Factors : Communication Breakdown
Communication Breakdown.Party1 : Flight Attendant
Communication Breakdown.Party2 : Flight Crew
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Smoke / Fire / Fumes / Odor
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
Were Passengers Involved In Event : N
When Detected : In-flight
Result.General : None Reported / Taken
Assessments
Contributing Factors / Situations : Aircraft
Primary Problem : Aircraft
Narrative: 1
During landing the Captain did an "all call" and asked if we smelled anything.
I being the "C" did advice that I smell some sort of "oil" smell. That was the best way that
I could identify it. I did experience lightheadedness earlier inflight however I just thought
it was from lack of enough water in addition to having a headache after landing. The entire
event went so quickly unfortunately there was/is not much more to report however I do
hope this helps.
Now in regards to the not knowing the Captain/Pilots names. With all the changes with our
beloved airline, unfortunately there is no way to know who they are in between flights
when they change with each leg, also there is no way we can reference it afterwards. Isn't
it in the passenger's and crew's best interest the Pilots stay with the crew for continuity
and safety?
I can't tell you how many flights and legs I've been on that there simply is not enough
time in between flights to find out who our fellow crewmembers are! How is this safe? We
are safety professionals and should there be an evacuation or some other emergency how
is it safe we do not even know their names? Does something catastrophic has to happen?
I hope this serves as some sort of "red flag" that since this merger and all the inevitable
changes, there is one that should have remained in place which is the pilots who
originated the flight stay with it.
Synopsis
A319 Flight Attendant reported an oily smell in the cabin.
ACN: 1406836 (10 of 50)
Time / Day
Date : 201612
Place
Altitude.AGL.Single Value : 0
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Commercial Fixed Wing
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Boarding
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1406836
Human Factors : Communication Breakdown
Human Factors : Situational Awareness
Human Factors : Workload
Human Factors : Distraction
Communication Breakdown.Party1 : Flight Crew
Communication Breakdown.Party2 : Other
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Passenger Misconduct
Anomaly.Deviation - Procedural : Published Material / Policy
Anomaly.Deviation - Procedural : FAR
Detector.Person : Flight Attendant
When Detected : Aircraft In Service At Gate
Result.General : Police / Security Involved
Result.Flight Crew : Took Evasive Action
Result.Flight Crew : Became Reoriented
Assessments
Contributing Factors / Situations : Human Factors
Primary Problem : Human Factors
Narrative: 1
Male passenger boarded aircraft first with a woman and a baby and immediately came to
the back of aircraft with big bag and backpack. Cleaning crew had just gotten off for
second time due to bringing us missing items for the aft lavs and I was going through
overhead bin at 38DEF and also had OH (Overhead) bin at 38ABC and 39ABC opened. The
male passenger tried to move past me and I asked him to please wait and that he could
store his belongings in the OH bin around rows 36 or 37 as there was no room because
those bins in 38 and 39 were full with emergency equipment, and supplies and crew
luggage. He then tried to pass by me, again and I asked him to please wait. At this time,
my flying partner was dealing with the caterers, door 2L was opened, there was no toilet
paper in the lavs and I needed to lock the OH bin at 38ABC. The male passenger then
asked me "Who do you work for?" I found this question strange but I answered him. He
then told me I should not be working for them, he did not like my face and said
"[expletive] you" to me.
I was flabbergasted, I did not know if I heard him correctly and then said "Excuse me,
what did you say?" and he said "I don't like your attitude, you're mean so [expletive]
you"! I told the passenger" do not use that language with me or onboard this plane ever
again". Then he took out his cell phone, said I was making his wife hold his baby too long
and he proceeded to take out his cell phone took my picture or either started videotaping
me with his cell phone. I told him to put the cell phone off of camera mode because I did
not authorize him to take my picture. He told me he could do whatever he wanted. My
flying partner then intervened and told him to stop with the camera as it was illegal to do
that and he would call the Captain. The male passenger became more flippant and sat
down. He kept looking in the OH bins at 38 and 39 as if we were not telling him the truth
about OH bin storage. Why he tried to go that far back is unbeknownst to me because he
was the first person on the plane and there was room for his big bag and overstuffed back
pack. He then tried to engage other passengers in his rant and rave about me and towards
me and then I got a call from the Purser. I relayed to the Purser what had happened and
that I felt threatened by the passenger's behavior and foul colorful language. Plus the fact
that he swore like that, with his baby present and specifically said he didn't like my face!
He taunted me and asked me for my name so I told him [title and first initial]. He then
said, "No, give me your real name!" At that point, I was called up to the FC (First Class)
cabin to meet with the customer service agent. He asked me what happened and I told
him what seat the passengers were in and he already knew who I was referencing because
he had issues with [this passengers] aggressiveness out in the gate area.
I then realized as I walked back to the back of the cabin that he was the same passenger
who almost hit me in the face with his big black oversized bag and big backpack out in the
gate area because he came into the flight attendant seating area and was bumping into
my luggage with his oversized bag as I sat in the chair at the gate.
The male Customer Service agent told me he had spoken with our Captain who advised
the CSR (Customer Service Representative) to remove the male passenger from the
aircraft. I never spoke with the female passenger but I noticed her telling [the disruptive
passenger] to be quiet.
I felt the security and safety of me, my crew and the passengers on board was at risk with
[the disruptive passenger] onboard due to his excessive foul language and extremely
combative behavior.
Synopsis
A Flight Attendant reported an abusive, foul mouthed male passenger was removed from
the flight during boarding. The CSR stated he was disruptive even before boarding.
ACN: 1405475 (11 of 50)
Time / Day
Date : 201611
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : B737 Undifferentiated or Other Model
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Galley
Cabin Activity : Service
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1405475
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
Were Passengers Involved In Event : N
When Detected : In-flight
Result.General : None Reported / Taken
Assessments
Contributing Factors / Situations : Aircraft
Contributing Factors / Situations : Company Policy
Contributing Factors / Situations : Procedure
Primary Problem : Aircraft
Narrative: 1
Still very concerned about the food holding temperatures for food on board the B737 with
no chiller and not kept on ice. On this segment, we had crew meals, consumed following
the service; about 3 hours after takeoff.
The main meal had a temperature reading of 69.6 degrees. The salad had a reading of
68.5 degrees.
I do not feel that food holding at these temperatures is safe for passengers or crew. Food
holding at these temperatures puts crew and passengers at risk of contracting food borne
illnesses.
If we are not to have chillers, I would like to see food kept cold with wet or dry ice.
On another flight, I took a sip of orange juice. It was warm and rancid tasting; I had to
spit it right out. This was juice we had on the cart and served to passengers. I took a
temperature reading and found it to be at 69.6 degrees. None of the orange juice boarded
in the aft galley was kept chilled on ice. OJ, milk and citrus were all boarded together in a
bin with no ice. This doesn't seem like a safe practice. The juice container specifies to keep
chilled.
Synopsis
B737 Flight Attendant reported concern with the food handling on aircraft not equipped
with chillers.
ACN: 1403760 (12 of 50)
Time / Day
Date : 201611
Local Time Of Day : 0001-0600
Place
Locale Reference.Airport : HNL.Airport
State Reference : HI
Altitude.AGL.Single Value : 0
Environment
Light : Night
Ceiling : CLR
Aircraft
Reference : X
ATC / Advisory.Ground : HNL
Aircraft Operator : Air Carrier
Make Model Name : B757 Undifferentiated or Other Model
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Taxi
Cabin Lighting : High
Number Of Seats.Number : 188
Passengers On Board.Number : 176
Crew Size Flight Attendant.Number Of Crew : 6
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Experience.Flight Attendant.Total : 9
Experience.Flight Attendant.Airline Total : 9
Experience.Flight Attendant.Number Of Acft Qualified On : 4
Experience.Flight Attendant.Type : 10
ASRS Report Number.Accession Number : 1403760
Human Factors : Other / Unknown
Analyst Callback : Attempted
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Deviation - Procedural : Published Material / Policy
Anomaly.Ground Event / Encounter : Other / Unknown
Detector.Person : Flight Attendant
Were Passengers Involved In Event : N
When Detected : Taxi
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Human Factors
Primary Problem : Human Factors
Narrative: 1
This flight was delayed two hours due to a late arriving aircraft. Everyone was in a hurry to
turn this as quick as possible. After we were done boarding they serviced the lavs. Then
we pushed back. On final cabin safety walk through to ensure all passengers are seat
belted and bag placement is correct, I was in the aisle near seat 13c when the aircraft
came to an abrupt and extremely hard stop, propelling me three rows up and I fell to the
aircraft floor landing on my right side. My right leg was wedged under the metal seat
frame. Passengers came to help me up but I asked them to wait a minute because I was
stuck and in severe pain at that moment. They did help me up and I went to my jump seat
to sit down. I was shaking and hurting but I got up to see how the A FA (Flight Attendant)
was. When we got to her galley she was on the ground and in severe pain. She stated she
felt like her arm was broken and she couldn't move her back. The paramedics met the
plane and placed her in a collar and took her off on a backboard.
Synopsis
B757 Flight Attendant reported several cabin crewmembers were injured when the aircraft
made a sudden stop while taxiing.
ACN: 1402601 (13 of 50)
Time / Day
Date : 201611
Local Time Of Day : 0601-1200
Place
Locale Reference.ATC Facility : ZZZ.ARTCC
State Reference : US
Environment
Light : Daylight
Ceiling : CLR
Aircraft
Reference : X
ATC / Advisory.Center : ZZZ
Aircraft Operator : Air Carrier
Make Model Name : B737 Undifferentiated or Other Model
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Flight Phase : Cruise
Cabin Lighting : High
Number Of Seats.Number : 179
Passengers On Board.Number : 179
Crew Size Flight Attendant.Number Of Crew : 4
Component
Aircraft Component : Toilet Smoke, Overheat, Fire Detectors & Warning
Aircraft Reference : X
Problem : Design
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Service
Reporter Organization : Air Carrier
Function.Flight Attendant : Off Duty
Qualification.Flight Attendant : Current
Experience.Flight Attendant.Total : 32
Experience.Flight Attendant.Airline Total : 32
Experience.Flight Attendant.Number Of Acft Qualified On : 7
Experience.Flight Attendant.Type : 50
ASRS Report Number.Accession Number : 1402601
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Anomaly.Flight Deck / Cabin / Aircraft Event : Smoke / Fire / Fumes / Odor
Anomaly.Flight Deck / Cabin / Aircraft Event : Passenger Misconduct
Anomaly.Deviation - Procedural : Published Material / Policy
Anomaly.Deviation - Procedural : FAR
Detector.Automation : Aircraft Other Automation
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : In-flight
Result.General : Police / Security Involved
Result.Flight Crew : Became Reoriented
Result.Flight Crew : Took Evasive Action
Assessments
Contributing Factors / Situations : Aircraft
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Human Factors
Narrative: 1
I was a jump seating attendant on flight. All crewmembers were in the aisle doing their
service and I was the only one in the aft galley. I heard 3 short bell/chime sounds and felt
I should investigate. I stood by the aft right lav and a passenger came out. I felt that the
sound had came from the lav, so I asked the passenger if he had been smoking and he
said that he had a vapor cigarette and that he had used it in the lav. I informed him that
they were banned from being used on the airplane and that he cannot use them. I went
into the lav and inspected all compartments to make sure the area was safe. I did not
smell any odor nor did I find any evidence. I notified the purser of the situation.
I am submitting this report due to the concern of function of the alarm. No one would have
never known that the passenger had used a prohibited item on the plane if I had not been
sitting on the jumpseat. No crewmember would ever be able to hear the weak alarm
sound. If this item is prohibited, shouldn't the alarm be audible as to notify crew members
that prohibited activity was occurring in the lavatory? Did this alarm perform normally or
should we be receiving a loud alarm when vapor cigarettes are being used?
Synopsis
A B737 jump seating Flight Attendant in the aft galley reported a faint sounding alarm and
discovered a passenger that has used a vapor cigarette in the lavatory. The Flight
Attendant found the lavatory safe, but wondered why the alarm had not sounded loudly.
ACN: 1402038 (14 of 50)
Time / Day
Date : 201611
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Large Transport, Low Wing, 2 Turbojet Eng
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Boarding
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant In Charge
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1402038
Human Factors : Communication Breakdown
Communication Breakdown.Party1 : Flight Attendant
Communication Breakdown.Party2 : Flight Attendant
Analyst Callback : Attempted
Events
Anomaly.Deviation - Procedural : Security
Anomaly.Deviation - Procedural : Published Material / Policy
Anomaly.Deviation - Procedural : FAR
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : Aircraft In Service At Gate
Assessments
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Human Factors
Narrative: 1
After the Main Cabin (MC) beverage service and pick up was complete FA4 (Flight
Attendant) called me (FA1) and notified me that [a] Passenger (PAX) did not return to the
aircraft after she deplaned during boarding. She had deplaned to retrieve her uncle's
medication from the security check point (located in main terminal). We departed,
requiring a tram ride from main terminal, where security is located. I was completely
unaware a passenger had deplaned during boarding--I was busy doing catering checks,
prepping galley, loading ovens, pre-departure beverages, making PA's etc. FA3 was
occupied hanging coats and serving the drinks. Boarding was going on this entire time.
FA4 stated she believed FA3 and I were aware a PAX had deplaned because boarding was
held up briefly for PAX to come forward through First Class to deplane. I was not aware of
this; FA2 stated he thought the passenger was coming forward to give a bag to the agent
for checking. He stated as the PAX rounded the closet with her bag he proceeded back
down the aisle to perform his duties so did not actually see the PAX deplane. Apparently
there was an agent at the door but I had zero awareness of any of these goings on. I was
task saturated. FA4 states she told PAX to take her carryon baggage and tell the agent
what she was doing.
Upon my awareness of the incident I spoke to the remainder of her traveling party. My
conversation with family confirmed [the] PAX had deplaned with carry on, she had
checked luggage, she did not return to aircraft, she returned to main terminal security
check point to retrieve [her uncle's] medication kit bag, and she did not make it back to
the plane. Family had been in text contact with her and their main concern was how would
she get out of ZZZ, what flight would she be on? When asked why they did not notify the
cabin crew that PAX had not returned before we left the gate [the uncle] said essentially
"we knew the plane would wait anyway." I said that may or may not be the case
depending on where she was in the process, but we really needed to account for her, for
security sake and for her sake and for your peace of mind. They were very kind and calm
about the incident, their only concern was how/when [she] would get to [destination].
I then briefed the Captain with all I knew of the incident. He was able to contact dispatch
and confirm that the PAX was #1 on the Stand By list for [another] flight, with that flight
showing 4 open seats at the time. I informed [the uncle]. They continued to text and
make positive contact at various times, to include upon landing.
Besides the obvious breach in procedure, potential security concerns, and anxiety for the
family-the Captain and I became concerned about how many souls we actually had on
board. At door close the agent first said 149. Then another agent came back down and
said 151, but didn't explain how/why it changed. Then door closed. So now...with PAX
deplaning and NOT returning...how many Souls On Board did we really have?
In retrospect I recalled an agent stating something to the effect of all the passengers
having made it "except for that one." I don't know if that is in reference to [the deplaning
PAX] or another revenue passenger who didn't make the flight.
A "time-out" to ensure all FAs are aware of what is happening- especially FA1 who is
ultimately responsible for ensuring procedure is properly followed. Boarding should have
been stopped- FA4 should have escorted the PAX and handed her off to me, or directly to
the agent who was standing by, but definitely brief me on the situation.
Communication. Slow down. Be deliberate. I feel awful about this event- I feel bad for the
family. I am terrified that I let this happen on my watch for the security implication of
such an incident. Thankful it had an innocent outcome, but I realize how serious it could
be. I have learned a great deal and will include this in my future preflight briefings with
my crews.
Also, if the plane had crashed...how many pairs of shoes ARE we looking for? That scares
me too. I don't know as anyone really knows and am beyond thankful that did not happen.
Ask the captain--I was shaken to the core about this for those very reasons and the
implications therein. The responsibility weighs heavy and I accept it completely. I feel
terrible for what happened and am thankful there were no worse outcomes than some
worry and inconvenience for the family. Lesson learned. Thank you.
Synopsis
An Air carrier Flight Attendant reported that she was notified by another Flight Attendant
that a passenger did not return to the aircraft after she deplaned during boarding.
ACN: 1401624 (15 of 50)
Time / Day
Date : 201611
Place
Altitude.AGL.Single Value : 0
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Commercial Fixed Wing
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Galley
Cabin Activity : Deplaning
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1401624
Human Factors : Situational Awareness
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
When Detected : Aircraft In Service At Gate
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Company Policy
Contributing Factors / Situations : Human Factors
Primary Problem : Company Policy
Narrative: 1
During deplaning, a child became very ill. Because the pilots working this flight had turned
off the power to the aircraft, the flight attendants in the back were unable to seek
assistance from the flight attendants in the front. There was no power for the interphone
or PA system to work. A flight attendant had to jump over seat backs to get to the front of
the cabin to obtain Universal Precaution Kit and request assistance. It is my understanding
that it is standard procedure for the pilots to do this. It is extremely unsafe when there are
passengers on board. If this had been an unwarranted evacuation or a heart attack, we
would have no way to seek help.
Synopsis
Flight Attendant reported a very sick child in the back of the aircraft during deplaning, but
they could not contact the forward Flight Attendant because the power had been turned off
by the flight crew. Climbing over seats was the only solution.
ACN: 1400778 (16 of 50)
Time / Day
Date : 201611
Local Time Of Day : 1201-1800
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Dusk
Aircraft
Reference : X
ATC / Advisory.Ground : ZZZ
Aircraft Operator : Air Carrier
Make Model Name : Regional Jet 200 ER/LR (CRJ200)
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Taxi
Person : 1
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1400778
Person : 2
Reference : 2
Location Of Person.Aircraft : X
Location In Aircraft : Flight Deck
Reporter Organization : Air Carrier
Function.Flight Crew : Captain
Function.Flight Crew : Pilot Flying
Qualification.Flight Crew : Air Transport Pilot (ATP)
ASRS Report Number.Accession Number : 1401261
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Passenger Misconduct
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : Taxi
Result.General : Police / Security Involved
Result.Flight Crew : Returned To Gate
Assessments
Contributing Factors / Situations : Human Factors
Primary Problem : Human Factors
Narrative: 1
Four passengers were seated in row 8, exit row. 8A, 8B and 8C appeared to be traveling
together.
During my briefing of the exit row passengers the three men traveling together were a
little boisterous. 8A told me he wasn't willing and able to assist. Then said he was after I
told him I would relocate him. I think he was trying to be humorous.
After we began to taxi out to the runway the passengers in 8A and 8B stood up. I started
to reach for my phone to make a PA but then 8A started walking aft. I went back and
asked what he was doing and he said "I am going to [the bathroom]!" I asked if he could
wait because we were going to be taking off very soon. He got louder and said "No, I have
to [go to the bathroom]. I am going to [the bathroom]". It was at that point I became
suspicious that he may be intoxicated. I asked him if he had been drinking. He said no but
at the same time the passenger in 8D who was not traveling with them said "yes!" Then
he again stated that he was "going to [the bathroom]" so I told him OK and that I would
let the Captain know so we would stop taxi and wait.
I looked at his friends and 8B said "he isn't drunk". 8C said "he is just [a jerk]". And 8B
said "he is a [jerk]. He is like this all the time".
I called the Captain (CA) and advised him of the situation. The CA told me we were going
to be going into a 20-minute ground delay but that he would make a PA asking all to be
seated. The man from 8A came out of the lavatory. The Captain made an announcement
asking everybody to be seated. But the man from 8A continued to stand in the aisle in row
8.
I again went back to row 8 and asked what was going on and he was very hostile and
raised his voice and told me "You need to know that if you EVER tell me I cannot [go to
the bathroom] again, if you EVER tell me I can't then I will STAND UP! I will STAND UP for
every person on this airplane...". I noticed this time he was slurring his words. By
"standing up" he meant stand up for himself and not physically stand up. I felt intimidated
by his behavior and felt that he was threatening me. I was afraid that if I would have to
ask him to buckle his seat belt or anything else that he might lose further control or "stand
up" so I walked away from them and went back forward. Keep in mind that I also never
told him that he could not use the lavatory and that he did use it.
I called the Captain and advised him I felt unsafe with this passenger and that he was
threatening and slurring and did not think it was safe to continue with him onboard. We
discussed it a bit as this was not a decision taken lightly.
We went back to the gate and law enforcement came on along with two station personnel.
The officer told the man to come with him so they could have a chat in the jet way. As the
man was being escorted off one of the station personnel blocked me in the galley so I was
not in view of the passenger. I could not hear the conversation in the jet way and the
passenger was removed from the flight.
We closed the door and taxied back out. During my beverage service passengers seated in
2D, 7C, 7D, 8D and 9D all told me that they were glad the passenger was removed. The
passengers in 7C and 7D told me they were getting nervous with him sitting behind them.
They said when I was up front he was saying a lot of things that made them
uncomfortable.
As we were deplaning, two more passengers stopped to tell the Captain and me that we
handled the situation well and thanked us for not letting him continue on their flight.
Finally the man who had been sitting [near] them told us that he saw all three of them
drinking minis that they snuck onto the plane themselves but that the other two settled
down after their companion was removed.
The passengers who had been traveling with him were compliant with regulations during
the flight and also apologized for their companion as they deplaned the aircraft.
Narrative: 2
[Report narrative contained no additional information.]
Synopsis
CRJ-200 Captain and Flight Attendant reported an intoxicated and belligerent passenger
was removed from the flight when they returned to the gate.
ACN: 1399360 (17 of 50)
Time / Day
Date : 201611
Place
Locale Reference.ATC Facility : ZZZZ.ARTCC
State Reference : FO
Altitude.MSL.Single Value : 10000
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : B747 Undifferentiated or Other Model
Crew Size.Number Of Crew : 4
Operating Under FAR Part : Part 121
Flight Plan : IFR
Flight Phase : Climb
Component
Aircraft Component : Exterior Pax/Crew Door
Aircraft Reference : X
Problem : Malfunctioning
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Galley
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1399360
Human Factors : Physiological - Other
Human Factors : Other / Unknown
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Detector.Person : Flight Attendant
When Detected : In-flight
Result.General : None Reported / Taken
Assessments
Contributing Factors / Situations : Aircraft
Primary Problem : Aircraft
Narrative: 1
Shortly after 10,000 feet on departure the door at 1L began making a very loud
'screaming' siren like noise. I notified the cockpit. They determined that since we were
maintaining internal pressure inside the aircraft it was a door seal failure. They contacted
maintenance and then told me nothing could be done. They suggested I stuff garbage
bags around the door to stifle the noise. No help. The pilots said they could hear the noise
in the cockpit and in their bunkroom. They refused to come downstairs to listen to the
noise despite my pleas that they could not fully appreciate the unbearable sound unless
they heard it for themselves. They tried several altitudes to see if that would quiet the
noise. No help. The noise continued for the entire flight. It was like sitting next to a police
car siren for 9 HOURS! Three flight attendants experienced headaches and ringing in their
ears. The noise did not stop until we were on final approach.
Synopsis
B747 Flight Attendant reported an extremely loud squeal coming from the 1L door during
climb and reported it to the pilots. There were no door warnings or pressurization
problems and the flight continued to destination.
ACN: 1398422 (18 of 50)
Time / Day
Date : 201610
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : B737-700
Crew Size.Number Of Crew : 2
Mission : Passenger
Flight Phase : Initial Approach
Component
Aircraft Component : Galley Furnishing
Aircraft Reference : X
Problem : Malfunctioning
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1398422
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Detector.Person : Flight Attendant
When Detected : In-flight
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Aircraft
Primary Problem : Aircraft
Narrative: 1
Upon preparing the galley for arrival, I was stowing items in [a] compartment below oven
in back galley. We were in turbulence and the compartment door was inop. It didn't retract
and stay. It was flapping. My hand moved inside compartment and it was "fish hooked" to
wire spring that was sticking out underneath compartment door. The spring wasn't visible
from the outside of the compartment door. Therefore, after calling for medical personnel
and an aircraft mechanic, I was forced to land standing in galley with my hand lodged
underneath the compartment. Both the medical personnel onboard and the mechanic were
unsuccessful in assisting with the release of my hand. EMTs and mechanics boarded in
[destination airport] and finally, my hand was released from the compartment door.
Synopsis
B737-700 Flight Attendant reported that her hand was impaled by a wire spring inside a
galley compartment. It took medical personnel and a Mechanic to release her hand after
arrival at destination.
ACN: 1397234 (19 of 50)
Time / Day
Date : 201610
Local Time Of Day : 1801-2400
Environment
Light : Night
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : A321
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Nav In Use : GPS
Nav In Use : FMS Or FMC
Flight Phase : Cruise
Cabin Lighting : Medium
Number Of Seats.Number : 128
Passengers On Board.Number : 110
Crew Size Flight Attendant.Number Of Crew : 3
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
Experience.Flight Attendant.Airline Total : 25
Experience.Flight Attendant.Number Of Acft Qualified On : 6
Experience.Flight Attendant.Type : 50
ASRS Report Number.Accession Number : 1397234
Human Factors : Communication Breakdown
Human Factors : Distraction
Human Factors : Physiological - Other
Human Factors : Workload
Communication Breakdown.Party1 : Flight Attendant
Communication Breakdown.Party2 : Flight Crew
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Anomaly.Flight Deck / Cabin / Aircraft Event : Smoke / Fire / Fumes / Odor
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Detector.Person : Flight Attendant
Were Passengers Involved In Event : N
When Detected : In-flight
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Aircraft
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Aircraft
Narrative: 1
Shortly after takeoff flight attendant 1 (forward cabin area) called to the aft cabin where
flight attendant 2 (reporter) and flight attendant 4 assigned jump seats are located to
inquire about the strong odor she was experiencing in her cabin area. Flight attendant 1
reported that the odor was so strong that she was beginning to feel dizzy along with a
headache. Flight attendant 1 also reported that passengers in her cabin area was also
experiencing negative physical symptoms from the odor. Flight attendant 2 and flight
attendant 4 moved into the cabin to further assess the cabin and passengers. As we
approached the forward cabin the odor was strong and a few passengers complained of
negative physical symptoms such as a headache or a persistent cough.
Flight attendant 1 contacted the Captain who said that they did not have any emergency
indicator, therefore decided to recycle the air-conditioning. The process transferred the
odor to the aft section of the cabin. We once again reported to the Captain of the strong
odor who stated that when the aircraft flies through a cloud the odor will increase with
additional verbiage that the reporter did not understand. The Captain also attempted to
place the decision on the cabin crew as to whether the odor was critical to return to the
original destination or to continue which the cabin crew refused to accept because the type
of odor was unclear to make such a decision. The reporter asked every passenger if they
were experiencing physical discomfort to which most reported 'no'.
During the 2 ½ hour flight the odor was faint, but present. Cabin crew remained diligent
monitoring passengers for any sign of distress. Upon descent the odor was extremely
strong in the aft cabin. The reporter experienced an itchy throat along with a headache at
the termination of flight route.
Synopsis
A321 Flight Attendant reported dizziness and a headache from strong forward cabin odor
which the aft flight attendant detected also. The odor decreased, but returned strongly
during descent.
ACN: 1396748 (20 of 50)
Time / Day
Date : 201610
Local Time Of Day : 0001-0600
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : B737-800
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Boarding
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1396748
Human Factors : Situational Awareness
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Passenger Misconduct
Anomaly.Deviation - Procedural : Published Material / Policy
Anomaly.Deviation - Procedural : FAR
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : Pre-flight
Result.General : None Reported / Taken
Assessments
Contributing Factors / Situations : Company Policy
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Human Factors
Narrative: 1
A disabled passenger would not place her backpack underneath the seat in front of her
during taxi, take off, and landing. The backpack was needed to support her legs, as her
legs did not reach the ground.
The two passengers taking care of her told me the backpack absolutely could not be
moved, as the weight of her legs needed to be supported. The caretaker asked me if we
had any means of properly supporting her legs, and that it was the airline's responsibility
to accommodate for all disabled passengers. We continued to go over their briefing as how
we could assist in an emergency. However before they fly again, something needs to be
arranged to support her legs but not block the aisle and break the FAA carry on
requirements.
More communication between the passenger, Customer Service Agent, and Flight
Attendant. The passenger did not tell us until we were doing our final cabin preparations
for takeoff, that the bag could not be moved from blocking the aisle.
Synopsis
A Flight Attendant on a B737-800 reported that a disabled passenger refused to stow a
backpack because it was being used as a leg support.
ACN: 1395665 (21 of 50)
Time / Day
Date : 201610
Local Time Of Day : 1201-1800
Place
Altitude.AGL.Single Value : 0
Aircraft
Reference : X
Make Model Name : No Aircraft
Person
Reference : 1
Location Of Person : Company
Reporter Organization : Air Carrier
Function.Flight Attendant : Off Duty
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1395665
Human Factors : Fatigue
Events
Anomaly.Deviation - Procedural : Published Material / Policy
Anomaly.Deviation - Procedural : FAR
Detector.Person : Flight Attendant
When Detected : Pre-flight
Assessments
Contributing Factors / Situations : Company Policy
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Company Policy
Narrative: 1
I checked in for a [late afternoon flight] that I acknowledged the night before. Because of
the late afternoon/early evening check in, I went to sleep at my normal time of XA30. I
woke the next morning at XAam, prepared my normal day and routine to check in for work
at XI55. When I checked in the crewroom to scheduling, I was given a 2 segment redeye.
The final segment was to land the following morning at XA18 am. I indicated I had not
prepared for a redeye and would be up for over 25 hrs when the last segment ended the
following morning. I did not feel safe to be up all night and carry out my duties due to
improper notification that I would have all night flying.
Synopsis
Air carrier Flight Attendant reported receiving a reassignment that would have had her
awake for 25 hours before the final arrival.
ACN: 1393996 (22 of 50)
Time / Day
Date : 201610
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : B777-200
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1393996
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Anomaly.Deviation - Procedural : Published Material / Policy
Anomaly.Deviation - Procedural : FAR
Detector.Person : Flight Attendant
When Detected : Pre-flight
Result.General : None Reported / Taken
Assessments
Contributing Factors / Situations : Aircraft
Primary Problem : Aircraft
Narrative: 1
The crew rest curtain at door 1L, when stowed, covers the 2 emergency oxygen bottles
and makes that compartment impossible to open and inspect your emergency equipment.
Also it restricts [and] diminishes the space to stand in case of an emergency. When the
curtain is opened/extended it makes all emergency equipment inaccessible, especially the
jumpseat and firefighting equipment, and the flashlight. This violates FAR 121.309: All
emergency equipment must be clearly identifiable and READILY accessible to the crew,
and FAR 121.310; flashlights must be accessible from each flight attendant seat.
Synopsis
B777 Flight Attendant reported possible FAR deviations from emergency equipment access
standards at door 1L.
ACN: 1389509 (23 of 50)
Time / Day
Date : 201609
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Large Transport
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Cruise
Person : 1
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1389509
Human Factors : Situational Awareness
Person : 2
Reference : 2
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1389270
Human Factors : Physiological - Other
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : In-flight
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Company Policy
Contributing Factors / Situations : Human Factors
Primary Problem : Company Policy
Narrative: 1
Discovered passenger seated in [near rear cabin] with his genitals exposed and alerted
flight attendant C for assistance. This passenger was an aisle chair passenger and I
assembled the onboard wheelchair and brought it to seat. The passenger was very frail
and had been sleeping and slumped over most of the flight, he couldn't shift onto the
chair. Flight attendant B transferred the passenger onto the chair and we took him back to
the lavatory. I had to assist lifting the passenger to his feet with the C flight attendant.
The C flight attendant then had to back him into the lavatory and lower him onto the toilet
because the passenger didn't have the strength to use the assist bar.
He should not have been allowed to travel without assistance and asking a non-rev
employee to sit across from him was not enough. I should not have to lift a passenger and
I felt I had no say in his boarding because of the supervisor push that he had already
traveled from Boston and he was cleared by Medlink. He was slumped over and very frail
even in the boarding area and I wonder if Medlink was aware of all the medicines he was
taking because he had a garbage bag full in his suitcase.
We spent most of the flight checking if he was still breathing. He was extremely frail and
slumped over sleeping most of the flight. He clearly needed someone to administer his
numerous medications and keep him hydrated. I wonder if Medlink was aware of all his
medication and all the travel, 10 plus hours, he was planning. The Nurse Practitioner
stated he had Parkinson's, AIDS and something I can't recall. He didn't eat, drink, or take
any of his scheduled medicine and was barely responsive. He did perk up a bit when we
put him on oxygen.
Narrative: 2
Passenger was boarded in an aisle chair, is completely non-ambulatory, having a severe
mobility disability, and was traveling without an attendant. Although the crew checked on
him often, [he] was unresponsive, and sat with his head slumped forward for the first four
and a half hours of the flight. During our final service, approximately an hour prior to our
arrival, we discovered [him] exposed, with his shorts around his ankles, and agitated. We
surmised, correctly, that [he] needed to visit the lavatory. Without the required attendant
present on the flight, I had no choice but to transfer [him] to the inflight wheelchair, and
from the wheelchair to the lavatory, and to assist him in the lavatory, all in direct violation
of company policy as outlined in the flight attendant manual.
Had [he] been traveling with an attendant, as is required of those passengers with a
severe mobility disability, it would not have been necessary for me to violate company
policy to assist him. There was intense pressure from the station to allow [him] to travel
on our flight, with much emphasis made in the fact that he had already traveled on
[another Company] flight earlier in the day. My mistake was in not pointing out before
departure that an attendant was required. As a crew, all of the flight attendants, and the
pilots should have slowed down the process enough to communicate, and make a better
decision.
Synopsis
Air carrier flight attendants reported having to care for a passenger who had several
incapacitating medical problems, but was allowed to travel alone.
ACN: 1388303 (24 of 50)
Time / Day
Date : 201609
Local Time Of Day : 1201-1800
Place
Locale Reference.Airport : BNA.Airport
State Reference : TN
Environment
Light : Daylight
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Large Transport
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Cruise
Component
Aircraft Component : Oxygen System/Portable
Aircraft Reference : X
Problem : Improperly Operated
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Service
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant In Charge
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1388303
Human Factors : Confusion
Human Factors : Communication Breakdown
Human Factors : Workload
Human Factors : Situational Awareness
Communication Breakdown.Party1 : Flight Attendant
Communication Breakdown.Party2 : Flight Attendant
Communication Breakdown.Party2 : Ground Personnel
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Flight Deck / Cabin / Aircraft Event : Passenger Misconduct
Anomaly.Deviation - Procedural : FAR
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
When Detected : In-flight
Result.Flight Crew : Took Evasive Action
Assessments
Contributing Factors / Situations : Company Policy
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Human Factors
Narrative: 1
While doing the first beverage service, I noticed a passenger in 12B on O2. As I was
contemplating asking if he needed to use his concentrator during all phases of the flight, I
checked my manifest and noticed he wasn't even listed as having an O2 concentrator. As I
was about to ask him a question or two, the passenger in 13B asked me if his (12B) O2
bottle ran out, would we have O2 bottles for him to use on board. I almost chuckled as I
said "he's not using O2 from a bottle, it's an O2 concentrator, but we have no info about it
even being on board." She replied that he indeed was using an O2 bottle as he has lung
cancer and only 25% use of one of his lungs. I must have had a very odd look on my face
as I said "but he can't bring his own O2 bottle on board an aircraft, totally not allowed!"
"How did you get past the TSA?" She said they discovered the bottle, took it, checked it
out, and returned it saying it was okay. My comment was "they what?" "So, no one else
was informed that you had this and intended to use it on the plane? Turn it off please,
now." I went and retrieved one of our Portable Oxygen Bottles (POBs) and asked the D
flight attendant to tell the A flight attendant to notify the flight deck. The passenger in 13B
was the girlfriend of the passenger in 12B. She also told me he has used his own POB on
many other flights before. She didn't say which airline.
Being the C flight attendant, I'm not allowed to be forward of the exit rows for boarding,
nor would I leave my cabin area of responsibility prior to takeoff. After takeoff, I'm setting
up my cart as the B and D flight attendants are [completing other service duties]. So, not
sure how I could have done anything different due to my position. Had I been working a
position where I would have seen Mr. [12 B] on what I would have assumed was an O2
concentrator, I would have looked at my manifest to see if he was listed as using one. I
would have then asked him if he needed to use it during all phases of flight including
takeoff and landing, where I may have asked to move him to a window seat so as not to
block/hamper other passengers egress to the main aisle in an emergency. That exchange
most likely would have brought about a discovery of an O2 bottle and not a concentrator.
I think lesson #1 is never assume a darn thing! Many passengers are not aware they need
to disclose plans to use an O2 concentrator and I have watched them come onboard only
to discover they aren't listed on my manifest. I then have time to contact an agent to see
if they are aware of it and it just hasn't showed up on my manifest yet. I strongly suggest
all flight attendants be very aware of passengers using O2 and watch for the device when
passengers are boarding, then verify we all know about it. None of that would have
mattered in this instance as his O2 bottle was concealed in a small black oblong bag.
Boarding an aircraft is a crazy busy time for all concerned. All the more reason to be alert
then, as well as any time after takeoff, to things like a passengers using (what should only
be) an O2 concentrator and checking to make sure they are listed in our manifest or the
proper tag has been placed on it by our agents.
Synopsis
Flight Attendant reported discovering a lung cancer patient inhaling oxygen from a
personal bottle not listed on the manifest. The bottle was turned off and replaced with an
onboard bottle.
ACN: 1387761 (25 of 50)
Time / Day
Date : 201609
Local Time Of Day : 1201-1800
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Aircraft
Reference : X
ATC / Advisory.Center : ZZZ
Aircraft Operator : Air Carrier
Make Model Name : B737-800
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Cruise
Flight Phase : Parked
Airspace.Class A : ZZZ
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Service
Cabin Activity : Boarding
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1387761
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Passenger Misconduct
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : In-flight
When Detected : Aircraft In Service At Gate
Result.General : Police / Security Involved
Assessments
Contributing Factors / Situations : Human Factors
Primary Problem : Human Factors
Narrative: 1
This passenger came on very late; as all the overhead bins were closed, I opened one for
him, so he could put his large trekking type back pack at row 18/19, because he was
sitting nearby. I said, "Sir, here is a place you can place your bag." He then kind of swung
it my way, as if I was to take it from him. I said, "No, Sir, place in here (pointing)," as he
seemed just a bit off agitated, or just frustrated coming on late, and I thought he was late
or flying on a pass, as we were preparing the cabin for departure (not thinking he could be
detained, and a last minute decision about his behavior/or intoxication and whether or not
he should be allowed to fly).
I am not aware of this, but after speaking to a witness, who came forward later after the
disturbance, who stated she was harassed by Passenger X, I am wondering if that is why
he was so late getting on. He also seemed a bit disheveled, but that is the only contact I
had with him until the second/follow on service. I suspect that something happened in
flight; either he had his own alcohol or used drugs, as he was only served one beer by
flight attendant #3, I believe. The next time I had any communications with Passenger X,
was when I was trying to serve the passengers on the opposite of side of him and he kept
on; in an obvious slurred speech in an aggressive tone; "I want her to get me a drink!" He
was extremely rude, impatient, and bordering belligerent. I didn't know if he had some
physical problems or if he was intoxicated. At every request on the ABC side, I turned and
said, "Just a minute, I will be on this side next." I repeated and kindly stated over and
over, "Sir, it will be just a minute." When it was his turn, he was almost inaudible and
moving around saying "Get me a drink, I want a High Can!" It was so hard to understand
him, and I was trying to see this is the way he talks, or is he intoxicated. I said, "You want
a Heineken Beer, right?" As I remember seeing another beer that he had before (different
brand), so I know he had at least one. I asked him if he had, had any alcohol before the
flight, and again; slurred speech, agitated movement. "He grumbled at me, "NO, NO, I
hadn't had no alcohol, NO NO!" With this remark, he appeared intoxicated, as I had not
thought of drug use before, but what alarmed me, he had cigarettes on his tray table. I
asked, "Sir, are you are aware that you cannot smoke at any time on the flight anywhere?
Yeah, (again slurred, gruff, and agitated speech) I know, I know, I fly every day, every
day!" Like he wanted to hurt me with his words...a little startling. At some time, he pulls
out a large wad of cash with large bills, when I am debating as I have the beer in my
hand. Sir, you do know, since you fly so often, you cannot pay with cash, you can only pay
with a credit card.
At this time, he takes his credit card that apparently he had in his hand, an pushes it
towards my face and says, "SEE I HAVE A CREDIT CARD, SEE, SEE!" and repeats his
words over and over. Now he is belligerent, and starts a scene and I get into my
authoritative tone and say, "Do not be rude to a crew member, you need to calm down!" I
repeated these words; and he started mocking me over and over. At this point I went up
front to TRY and explain the situation, but I am not able to very well, as the FA#1 only
wants to hear a part of what has taken place, but at least he is not cowering away like
most. I said, "In good conscious, I cannot serve any one who appears intoxicated but I
need for you to wait I need to finish." I tried to explain, and told him that he also has a
pack of cigarettes out which is another concern if he plans to...and off FA1 goes. I
continued the service with #2, and I could hear a bit what was going on, and FA1 asking
him as I did, if he would put those away so all would feel comfortable about it, but this
request continued and continued...I heard "because I asked you to so nicely." I later
learned that Passenger X threatened to punch out FA1.
FA# 3 came up to me, as she was picking up behind the cart, and she says, he wants to
go to the bathroom and we both said, "We cannot send him up towards the cockpit, not
like this; intoxicated, and if he has those cigarettes. Then I see Passenger X coming up
staggering towards me with his iPhone yelling and ranting in the aisle. As we were trying
to finish at row 25-30 the last drinks, and his saying; I am recording you. Yelling this:
"They won't let me go to the bathroom, I am recording you, as he talks in the phone
saying: "They won't let me go to the bathroom!" I told him to calm down, and with my
international stop sign, said to stop recording; it is a violation and repeated to stop, and
that his phone needs to be in airplane mode (don't ask me why I said that, but anything at
this point), and it is a Federal violation (as he would not comply after repeated requests). I
said, calm down, and sit down, as we will be out of the way soon. I twice requested to the
#2 that we get this cart out of the aisle now, as I was concerned for my safety and the
passengers, "Let's move it now, the red wine can wait, we will get that later!" Get the cart
out of the aisle, he is coming this way, quickly. As soon as we got the cart out of the way,
Passenger X sat down. I had spoken to one of the two men who were kind enough to block
the aisle to the cockpit, as he asked can we get the marshal to assist or any on board. We
did not have one, so it helped having them in the aisle, so that Passenger X did not
proceed toward the cockpit, as I noted what they were doing. I asked to repeat the same
if this passenger continues this irrational behavior, or tries to go to the cockpit.
We waited and he would not come back, so a passenger stated you need to go tell him
that the cart is out of the way, because he may claim racism. I explained that I believe I
need for him to calm down before I approach him, at this point, but we will get to that.
She volunteered as she said he had been nice to HER in the terminal area, and I said, I
will be right here (close proximity), if she feels comfortable. (This is interesting, as we
have volunteers who gave their name about how Passenger X harassing them in the
terminal as mentioned, and there was an extreme difference in the two ages). This female
passenger approached him and I stood three rows behind; not in view. She said, "Oh, he
seems so remorseful." Passenger X never came to the back restrooms, so I asked a
passenger who is a [company] mechanic (same race) if he could identify himself as a
[company] employee, and see if he would need to use the restroom, as I felt that he
would be an approachable, not someone with a uniform on. He came to us, and said; "He
is definitely intoxicated, and he said he is Okay, doesn't need to go to the restroom." #2
and I discussed the fact that not until the cart was past his seat did he need to go to the
restroom, and #2 stated that he remembers on the first service he made us move the cart
for him.
When I tried to tell the Captain the situation in the aft area; I noted FA1 interrupting, so I
let him speak, he would let me go ahead and he would talk over me, so I am sure the
Captain got partial, but the Captain was aware there was definitely a disturbance and I
was most involved. The one thing that was asked, "Do you think it is necessary to have
the police meet the flight met?" Yes, of course, and said why; Level one, the filming, the
violations, belligerent behavior, intoxication, and now I believe drug use. I know the
disturbance form was given to him, and I knew FA1 had been threatened, and it was a
definite need to have the police meet the flight, however; I was NEVER expecting that the
police would refuse to take my statement. I had not even gotten off the plane before the
Customer Service Manager wanted it closed out; the Captain/and two flight attendants
stated they were not pressing charges and the Captain knew, and the #1 and #3 that I
was involved. FA1 heard my conversation, at least what I was trying to state; of the
threats the intimidation and the violations in back. The Captain knew I was most involved,
so to not to take my statement insults my needs, and possibly my civil rights. I was told
by the police and TSA that I cannot press charges, as we have already closed out the
incident, and we have released him to go to the next flight.
We learned, as I was having a conversation with the police, since I was most insistent of
having my statement taken and not be totally disregarded, as I was the most involved. I
was only given a form with phone numbers that do not even work, however; it did provide
me with the necessary information, as this man was not right (call it instinct) and no one
wanted to listen. The Captain stated the reason he did not press charges, is that he would
have to call the FBI. The #3 said, "She is used to her children saying [slur]!" and the 2
year flight attendant, FA1 appeared happy, but thought Passenger X was not going to be
able to go to his next flight, I may have misunderstood but that is what I thought he said,
and that was not the case at all. Passenger X was allowed to go to his next flight to cause
another disturbance on his flight. Police were called away and someone asked, "Is this for
the same man?" It MOST certainly was, so Passenger X we learned was removed from that
flight and [company] gave him a voucher for a hotel, and rebooked him the next day.
Synopsis
Flight Attendant reported encountering an apparently intoxicated and belligerent
passenger during inflight service. The passenger was restricted from flying on his next
segment.
ACN: 1385252 (26 of 50)
Time / Day
Date : 201608
Local Time Of Day : 0001-0600
Person : 1
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Galley
Cabin Activity : Service
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1385252
Person : 2
Reference : 2
Location Of Person.Aircraft : X
Location In Aircraft : Galley
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1385257
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Deviation - Altitude : Excursion From Assigned Altitude
Anomaly.Inflight Event / Encounter : Weather / Turbulence
Detector.Person : Flight Crew
Detector.Person : Flight Attendant
When Detected : In-flight
Result.Flight Crew : Landed As Precaution
Result.Flight Crew : Diverted
Assessments
Contributing Factors / Situations : Weather
Primary Problem : Weather
Narrative: 1
A passenger came to the aft galley and asked me for a cup of coffee. I went to the back
counter and poured him a cup. As I turned to hand it to him the cup there was a jolt and
the plane dropped. I hit the ceiling with my head, I landed by the center aft jump seat.
Flight Attendant X was partway in the center aft left jump seat, while the passenger I was
getting the coffee for landed next to me close to the center right jump seat. Flight
Attendant X tried to hold onto me and the passenger also tried grabbing on to me. The
aircraft jolted again and dropped. I flew to the ceiling again, hitting it with my head. I
clearly remember seeing cups of water, juice, wine bottles ice buckets flying to the ceiling
with me. As I was falling to the floor, the plane dropped yet again. I hit the ceiling again,
with my body this time, then landed on my posterior and left hand. My uniform was
soaked with all the liquids that were flying around the galley with me. The plane continued
shaking. I could hear passengers screaming and crying. I could hear a Flight Attendant (I
am assuming it was FA Y since she was the only FA in that part of the cabin) yelling for
passengers to fasten their seat belts and to sit down and hold on. Prior to this severe
turbulence it was completely smooth.
The passenger that I had been getting the cup of coffee for was able to make it to a
passenger seat near Flight Attendant Y. He noticed she was injured and helped apply
pressure to her lacerated scalp. After the turbulence had subsided I attempted to stand. I
had pain in my bottom and lower back along with pain in my left wrist. When I moved my
left wrist there was a grinding sensation. FA X helped me to sit in the center jump seat.
Flight Attendant Y came to the aft galley. She was covered in blood. I noticed blood
gushing from her scalp. FA X grabbed some gauze and applied pressure. The galley was a
"wreck". The floor was covered in liquids of all kinds, plastic glasses, coffee cups, ice, pick
up trays, wine and water bottles and coffee supplies. Some of the carriers were shaken out
of their storage spots. My first reaction was to start cleaning up the galley (at this point it
was a safety hazard with liquid and items covering the floor). Upon standing it was clear
my back was in pain and bending over was near impossible. FA Y also wanted to start
cleaning and checking on passengers. She was "covered" in blood and wanted to change
her shirt. She was worried about "scaring the children". It was clear to FA X that neither I
nor FA Y should be up. He made us sit in the aft center jumpseats while he started first aid
on both of us.
Captain came to the aft galley to check on us; he had just left the flight deck for his break
when the turbulence hit. He checked on our injuries and helped FA X start first aid on mine
and FA Y injuries. He helped me remove my rings on my injured hand and started icing it.
He told me there was no way I could continue on duty and that I should go take the pilot
rest seat. I stayed in the pilot rest seat until I was removed from the aircraft by the
paramedics and transported to the hospital.
I have asked myself several times what I could have done to change the outcome; I
honestly cannot come up with anything differently. I do feel that several things were done
correctly and the outcome would have been much worse without these "best practices". All
the carts were secured. I shudder to think what would have happened if we had been
using the carts as extra counter space to "stage supplies". Items out on the counters were
at a minimum. I also believe that the full size wine bottles being plastic was an important
safety issue. I have no way of describing the force that of what transpired in the cabin. If
those wine bottles would have been glass, not only would we have had broken glass
covering the galley it would have been similar to having hammers flying around during the
turbulence.
Narrative: 2
In midflight at night, passengers sleeping, seat belt sign off, sudden severe unexpected
clear air turbulence. I was standing by 1L, grabbed hand hold, and held on then sat in 1L
jumpseat until safe to get up. Checked on first class passengers and crew. When relieved I
checked on coach passengers and crew helped to calm passengers and assisted FA X to
help FA Z. Also the FA Z, FA X and I, were supposed to be deadheading in our seats with
our seatbelts on and all 3 of us were converted to work which was not needed or required.
Synopsis
Two B767 flight attendants reported an encounter with clear air turbulence and the
injuries that resulted. The flight diverted to take care of the injured flight attendants and
passengers.
ACN: 1382450 (27 of 50)
Time / Day
Date : 201608
Local Time Of Day : 1201-1800
Place
Locale Reference.ATC Facility : ZFW.ARTCC
State Reference : TX
Environment
Weather Elements / Visibility : Turbulence
Light : Daylight
Aircraft
Reference : X
ATC / Advisory.Center : ZFW
Aircraft Operator : Air Carrier
Make Model Name : Large Transport
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Nav In Use : FMS Or FMC
Flight Phase : Cruise
Airspace.Class A : ZFW
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Service
Reporter Organization : Air Carrier
Function.Flight Attendant : Off Duty
Qualification.Flight Attendant : Current
Experience.Flight Attendant.Total : 31
ASRS Report Number.Accession Number : 1382450
Human Factors : Communication Breakdown
Communication Breakdown.Party1 : Flight Crew
Communication Breakdown.Party2 : Flight Attendant
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Inflight Event / Encounter : Weather / Turbulence
Detector.Person : Flight Attendant
When Detected : In-flight
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Weather
Primary Problem : Weather
Narrative: 1
I was deadheading on the aft jumpseat, watching the FA's working on the cart about a
third of the way down the coach aisle. The moderate chop had started to get worse, and I
was wondering if they would be able to finish the service. The number 1 FA later told me
that she had called the cockpit and asked to have the FA's sit down, but that the pilots told
her that we were almost out of the turbulence. A few minutes later, the turbulence got
worse, so she made the PA for the FAs to sit down. The two aisle FAs made it to the aft
galley, when suddenly the plane dropped dramatically. The number 4 FA seemed to have
found a handhold near the galley, so she didn't go flying, but the number 2 FA flew up
high in the air, his body parallel to the aisle. There was a second, even more severe drop
immediately afterward, and he flew up again, this time higher than the seatbacks, and
came down very hard. He didn't move for a while, which scared me, but the turbulence
was so bad, I was afraid to leave my jumpseat. After a while, he limped to the jumpseat
next to me, in obvious pain. Once the turbulence subsided, I made him an icepack. This
was the worst turbulence I have experienced in my 31 year career. Many people were
screaming, a man got a small cut on his arm when the cart went airborne and the teenage
UM in the last row was very frightened. The number 2 FA became a helpless projectile in
the cabin, with nothing but an airborne cart to hold on to. It was an image I will never
forget.
Many times in the last few years, I have thought about the decline in communication
between the cockpit and the flight attendants regarding turbulence. We used to be called
about turbulence much more often than we are now. Even when unexpected turbulence
occurred, we would get a call asking us how we were, and letting us know approximately
how much longer we could expect rough air. Not so much anymore. Many times lately I've
sat in the back of a 777, with turbulence so bad the carts were falling over, and we never
heard a word from the pilots. It made us feel forgotten, unimportant and expendable. Just
last week after takeoff, we experienced such bad turbulence that we were holding on to
the handholds in the FC galley, scared to death. It was so bad that we couldn't even let go
with one hand to get into the jumpseats we were leaning against. Both of us have over 30
years flying experience, and are used to turbulence, but this event was so severe, our
hands were shaking for about ten minutes afterwards. When I later spoke to the pilots
about it, they just kind of shrugged and seemed very unconcerned. These observations
are general. There are many great pilots who are proactive, team-oriented and concerned
for our safety. It's just that there seems to be a large increase in the number of pilots who
are not so aware of the conditions we are experiencing on the other side of the cockpit
door. Cameras in the cabin might help convey the seriousness of some of the turbulence
we experience, but mainly, I think there needs to be more communication between the
crew members. We in the cabin are flying blind, so to speak, and are almost always
unsecured in a part of the aircraft that experiences much worse turbulence than the
cockpit.
Synopsis
A deadheading Flight Attendant reported an encounter with turbulence that occurred
during cabin service. One of the flight attendants was injured. The reporter lamented the
lack of communication between the pilots and flight attendants before and after the
incident.
ACN: 1382136 (28 of 50)
Time / Day
Date : 201608
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Commercial Fixed Wing
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Final Approach
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1382136
Human Factors : Communication Breakdown
Communication Breakdown.Party1 : Flight Attendant
Communication Breakdown.Party2 : Flight Crew
Events
Anomaly.Inflight Event / Encounter : Weather / Turbulence
Anomaly.Inflight Event / Encounter : Unstabilized Approach
Anomaly.Inflight Event / Encounter : Object
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : In-flight
Result.Flight Crew : Executed Go Around / Missed Approach
Assessments
Contributing Factors / Situations : Procedure
Primary Problem : Procedure
Narrative: 1
While having a very rough approach the pilots did a go around and hit the right wing on
something. We had no communication with the flight deck. Then made a PA "we had a
uncontrolled approach and we're going around we'll be on the ground soon". We felt that
we should've had some communication if there was anything wrong with the plane or what
happened. I felt that there was a severe lack of CRM. We as a FA team planned on the
worst. With no communication we were left in the dark to what was going on. I feel that
better CRM from the flight deck would've helped us calm the passengers that were for a
better term freaking out. I feel it was us versus them (pilots). We need to know what
happened and why.
Synopsis
A Flight Attendant reported while having a very rough approach the pilots did a go-around
and something hit the right wing. The flight attendants did not have any communication
with the flight deck.
ACN: 1382115 (29 of 50)
Time / Day
Date : 201608
Local Time Of Day : 1201-1800
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Large Transport, Low Wing, 2 Turbojet Eng
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Cabin Lighting : High
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Boarding
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1382115
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Other / Unknown
Anomaly.Deviation - Procedural : FAR
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : Aircraft In Service At Gate
Assessments
Contributing Factors / Situations : Company Policy
Contributing Factors / Situations : Human Factors
Primary Problem : Human Factors
Narrative: 1
I was in my boarding position at the OWWE (Over Wing Window Exit) and a couple with an
8 year old boy tried to sit in the OWWE. I explained the criteria for sitting in the OWWE.
The family asked a woman seated in a row directly in front of the OWWE to sit in the
OWWE because they wanted to sit in her row. The woman was hesitant about sitting in the
exit row. She stated, I'm not strong enough. No, I don't want to sit in an exit. She was
about to walk away from the exit row and choose another seat. A non rev pilot seated
directly behind the exit told the woman to sit in the OWWE. I informed the woman if she
felt she wasn't able to assist in an emergency and didn't feel comfortable with the
responsibilities of sitting in an exit row she would have to take another seat. Immediately,
the non rev pilot seated behind the exit row told the woman to sit in the exit row. He told
her its okay because he would help her if there was an emergency and he will open the
window. The pilot violated FARS and the policy. I told him he couldn't do that.
The woman sat in the exit row as directed by the non rev pilot. Again, I told the woman if
she didn't feel comfortable with the responsibilities, she can't sit in the OWWE. She looked
at the non rev pilot and he gave his approval. I briefed all passengers in the OWWE after
everyone was seated. The woman stated she was willing to assist when I asked for a
verbal response from each passenger. I informed the Captain of the incident. He told me
to reseat the woman that initially did not feel strong enough or comfortable sitting in the
exit row. I reseated the woman in a non-exit row seat prior to takeoff.
Non rev employees should be reminded not to interfere with working crew member's
duties and not violate policies and FARS.
Synopsis
Air carrier Flight Attendant reported a couple with a young child attempted to sit in the
emergency exit row. The couple wished to change places with a woman in the row in front,
but she declined due to not being strong enough. A deadheading pilot told the woman to
sit in the exit row and he would help if it became necessary against policy. The lady was
reseated prior to takeoff at the Captain's direction.
ACN: 1380984 (30 of 50)
Time / Day
Date : 201607
Local Time Of Day : 0601-1200
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Ceiling : CLR
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : A321
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Cabin Lighting : High
Number Of Seats.Number : 187
Passengers On Board.Number : 25
Crew Size Flight Attendant.Number Of Crew : 4
Component
Aircraft Component : Air Conditioning Distribution System
Aircraft Reference : X
Problem : Malfunctioning
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Boarding
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
Experience.Flight Attendant.Total : 20
Experience.Flight Attendant.Airline Total : 20
Experience.Flight Attendant.Number Of Acft Qualified On : 7
Experience.Flight Attendant.Type : 98
ASRS Report Number.Accession Number : 1380984
Human Factors : Physiological - Other
Human Factors : Time Pressure
Human Factors : Workload
Human Factors : Distraction
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Flight Deck / Cabin / Aircraft Event : Smoke / Fire / Fumes / Odor
Detector.Person : Flight Crew
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : Aircraft In Service At Gate
Result.General : Flight Cancelled / Delayed
Result.General : Maintenance Action
Result.General : Physical Injury / Incapacitation
Result.General : Release Refused / Aircraft Not Accepted
Result.Flight Crew : Took Evasive Action
Assessments
Contributing Factors / Situations : Aircraft
Primary Problem : Aircraft
Narrative: 1
Upon entering aircraft, the entire cabin crew and flight deck crew smelled a mixture of
pungent odors of fuel, fish, and kerosene/paint thinner. The crew assumed it was an
outside odor that would dissipate since the rear door and forward doors were open. Within
10 minutes of the boarding process, many first class customers complained of either a
headache or nausea symptoms from the odors. In addition, a few of the customers seated
in the rear of the aircraft and all four cabin crew members also began feeling symptoms of
headaches, nausea, and throat dryness. Once the Captain was notified of all complaints,
he immediately asked for the gate agents to deplane all onboard customers and crew
members.
Paramedics examined one crew member and believed the crew had no significant illness
emergency treatment. However, the cabin crew was taken to a facility for baseline blood
and pulmonary testing. The cabin crew was later released approximately two hours later
with no further treatments. Aircraft maintenance personnel tested the air packs of the
airplane, determining that no outside fumes or odors were the result of the cause. It was
determined that the odors and or fumes were coming from the air vents inside the aircraft.
The plane was grounded and taken to the hangar for further review and the flight was
canceled. No information of the customers who had complained of the same symptoms as
the crew were publicized or addressed.
Synopsis
A321 Flight Attendant reported that before, during, and after boarding, everyone on board
the aircraft complained of a pungent fuel, fish, and kerosene/paint thinner odor. The crew
and passengers were taken off the aircraft which was moved to the hangar. Medical tests
found no apparent ill effects.
ACN: 1377255 (31 of 50)
Time / Day
Date : 201608
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : B737-800
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Nav In Use : FMS Or FMC
Flight Phase : Cruise
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Galley
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1377255
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Deviation - Procedural : FAR
Detector.Person : Flight Attendant
When Detected : In-flight
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Human Factors
Primary Problem : Human Factors
Narrative: 1
After the final service cart had been completed I noticed I was feeling suddenly very faint,
dizzy, and nauseated. I went to the back galley and sat on the jump seat, thinking I
needed to go to the lav I got up and fainted near the jump seat. I hit my head in the fall
on the galley counter, and when I regained consciousness I put myself in the jump seat
and strapped in. The c flight attendant called captain, we were under 18 thousand feet and
informed him that I needed to be replaced. The crew decided that because of my state I
needed to be assessed by medics. Medical personnel met the plane and took me to the
emergency room. They took me off before allowing off passengers for fear that I had
injured my head in the fall or would faint again, under an emergency situation minimum
crew was not present for deplaning. I was concussed and confused by this point and did
not realize until later at the hospital that I had violated minimum crew.
Because it was an emergency situation and the paramedics believed I needed to exit the
plane immediately I'm not sure violating minimum crew could have been avoided.
Synopsis
B737 Flight Attendant reported feeling faint, passed out and hit her head on galley
counter. Medical personnel met aircraft and she was removed before passengers deplaned.
ACN: 1377250 (32 of 50)
Time / Day
Date : 201607
Local Time Of Day : 0001-0600
Place
Locale Reference.Airport : GOOY.Airport
State Reference : FO
Altitude.AGL.Single Value : 0
Environment
Light : Night
Aircraft
Reference : X
Make Model Name : No Aircraft
Person
Reference : 1
Location In Aircraft.Other
Reporter Organization : Air Carrier
Function.Flight Attendant : Off Duty
ASRS Report Number.Accession Number : 1377250
Human Factors : Situational Awareness
Events
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
Assessments
Contributing Factors / Situations : Airport
Contributing Factors / Situations : Company Policy
Contributing Factors / Situations : Human Factors
Primary Problem : Company Policy
Narrative: 1
At XA:45 another Flight Attendant and I commercial into Dakar Senegal. While she was
trying to find out what to do about her lost luggage (along with 25 others.*note* no one
spoke English). I was trying to locate our ground transportation. There was no ground
transportation there for us. A nice dressed man in a Polo Shirt who seemed to know the
airport staff started to help me with my luggage. I was at this time calling crew
scheduling, and they were unsure about getting us a time frame for ground transportation.
I asked if I should grab a taxi. Crew scheduling say that would be the best solution. I told
Polo Shirt guy about the other Flight Attendant trying to find out about her luggage, he
proceeded to walk over and cut in line to ask about her luggage. It didn't make it on the
plane. Now the airport is clearing out. Polo Shirt asked if we wanted a taxi. I said yes and
asked if they took a credit card. No was the answer. Polo Shirt started walking over to the
cash machine and told me to take out a certain amount of money. I did, however having
no idea what I took out compared to US dollars. Remember that now the airport is almost
deserted.
We walk out following Polo Shirt (he still has my luggage and has been helping) he walks
me to a second parking lot that is not well lit. Remember it's now probably XB:30, dark
and deserted! There is now more than 8 men trying to entice me to go with them into
their car, saying don't go with Polo Shirt not safe! The other Flight Attendant was still
hanging a ways away from me (I didn't know this at the time however she said there was
a man standing right behind me within 18 inches and moving along with my every step.
Remember it's dark and I can only see what is in front of me. The men now are arguing
about who gets to drive us! It's loud and now scary! The other Flight Attendant is now
yelling at me "come back over to the road that is close to the airport!" I said "we need to
get a ride, come to me and let's go in one of these cars!" Now she's yelling at the top of
her lungs. (Remember I don't know there's a creepy guy immediately behind me. Also she
can see more than 8 men. Apparently there was about 14.) "I am not getting into any of
those cars! Come towards me to the other road!" I go to her and we cross back over to
the street that has some taxis also. Now Polo Shirt is not happy however I still tell him to
put my luggage into the other taxi. Now the airport security shows up wearing a
bulletproof vest because it's a lot of yelling. He told Polo Shirt to back off. I tell the other
FA to get in to the new selected taxi (now has lighted sign on top however no meter) She
is terrified and says "no!" I explained to her we CANNOT stay here and get in! She gets in
and we ride to hotel. It's not close. Very unsafe surroundings and I'm thinking if we have a
flat tire we will never be seen again. We finally make it to our hotel and he takes money
needed for fair. Apparently he took $80 from me instead of the normal $8 taxi. This was a
very scary night!
No ground transportation was provided. Arriving at a third world unsafe country in the
middle of the night. This could have been avoided if ground transportation was provided
and actually showed up. Also if time of arrival was not in the middle of the night. Keep in
mind we were in West Africa not some place safe like Germany.
Synopsis
A Flight Attendant and a co-worker reported being sent to Dakar, Senegal late at night
with no transportation arranged by the company. After dealing with a shady character they
are able to get cab to their hotel.
ACN: 1377246 (33 of 50)
Time / Day
Date : 201607
Local Time Of Day : 0601-1200
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Environment
Light : Daylight
Aircraft
Reference : X
ATC / Advisory.Center : ZZZ
Aircraft Operator : Air Carrier
Make Model Name : EMB ERJ 170/175 ER/LR
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Cruise
Airspace.Class A : ZZZ
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Galley
Cabin Activity : Service
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
Experience.Flight Attendant.Total : 1
Experience.Flight Attendant.Airline Total : 1
ASRS Report Number.Accession Number : 1377246
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Inflight Event / Encounter : Weather / Turbulence
Detector.Person : Flight Attendant
When Detected : In-flight
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Aircraft
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Weather
Primary Problem : Ambiguous
Narrative: 1
Walking from forward galley to get coffee, due to coffeepot in aft galley was broken. As I
entered the galley door way, I was thrown up to the top of aircraft and slammed back
down on the floor, I felt a sharp pain in my foot, looked down and it was turned
backwards, I looked at the A-FA that was seated in the aft jumpseat, at the time, he saw it
and said don't move, he immediately called the Captain. Then came back to me, and I'm
not sure if he or the doctor on board told me they had to reset my foot immediately, but
he turned my foot and the doctor assisted by getting a seat cushion under my ankle and
they put ice on it and continued talking to me, because I was passing out. They prepared
me on the floor for landing. We landed and the EMS came on board, assisted me, and took
me off the aircraft to the hospital.
Synopsis
EMB-170 Flight Attendant reported being thrown up to the ceiling then slammed to the
floor causing a severe ankle injury. She was assisted by a doctor on board and transported
to the hospital upon arrival.
ACN: 1377245 (34 of 50)
Time / Day
Date : 201607
Local Time Of Day : 0601-1200
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : EMB ERJ 170/175 ER/LR
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Taxi
Cabin Lighting : High
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Galley
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Function.Flight Attendant : Flight Attendant In Charge
Experience.Flight Attendant.Total : 5
Experience.Flight Attendant.Airline Total : 5
ASRS Report Number.Accession Number : 1377245
Events
Anomaly.Deviation - Procedural : Security
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
When Detected : Taxi
Result.General : Flight Cancelled / Delayed
Result.Flight Crew : Returned To Gate
Assessments
Contributing Factors / Situations : Human Factors
Primary Problem : Human Factors
Narrative: 1
I was completing my final passenger compliance walk-through while we were taxiing out
to the runway for take-off. I picked up trash throughout the cabin and went back to the
AFT galley to throw away the bag and double-check the B Flight Attendant's (FA) galley
latches. I opened the trash cart and realized that the cart was full. This was the first flight
of the day and there had been a security checklist completed that I handed to the gate
agent when I closed the door. I told the B FA that the security checklist had not been
completed correctly if the trash cart was not emptied.
I immediately called the flight deck and told the Captain what we had found. The aircraft
stopped while the captain was on the phone with flight operations. They were trying to
decide if we should pull back to the gate. The First Officer (FO) and I searched our
manuals to find out exactly what the procedure was for completing a security checklist. We
were instructed to return to the gate.
When we arrived back to the gate, the captain was talking with ground crew through the
flight deck window. The supervisor on duty tried to contact the supervisor from the
previous night to find out if the paperwork was filled out wrong or if security had not been
completed on the Aircraft however, they could not reach the employee. The decision was
made to deplane all of the passengers and conduct a thorough security check.
Multiple ground crew came onboard and assisted me, the B FA, the captain and the FO in
completing the security checklist. The captain later informed me that as we were pushing
from the gate, he heard over the radio that the aircraft at the gate next to us possibly had
a security issue as well.
I cannot say for sure that an aircraft security checklist was falsified. However, I do know
that the security checklist was completely filled out stating that the entire aircraft had
been searched. In addition, the AFT trash cart was full which means that was not
inspected.
Synopsis
EMB175 Flight Attendant discovered during taxi out that the aft galley trash bin was not
emptied during the overnight, indicating that the security inspection for the first flight of
the day was not completed although the security form was completed and signed. The
aircraft was returned to the gate and the inspection completed.
ACN: 1376415 (35 of 50)
Time / Day
Date : 201607
Local Time Of Day : 0001-0600
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Ceiling : CLR
Aircraft
Reference : X
ATC / Advisory.Ground : ZZZ
Aircraft Operator : Air Carrier
Make Model Name : A320
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Taxi
Cabin Lighting : Low
Component : 1
Aircraft Component : Cockpit/Cabin Communication
Aircraft Reference : X
Problem : Malfunctioning
Component : 2
Aircraft Component : Interphone System
Aircraft Reference : X
Problem : Malfunctioning
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Experience.Flight Attendant.Total : 24
Experience.Flight Attendant.Airline Total : 24
Experience.Flight Attendant.Number Of Acft Qualified On : 8
Experience.Flight Attendant.Type : 30
ASRS Report Number.Accession Number : 1376415
Human Factors : Communication Breakdown
Human Factors : Distraction
Human Factors : Situational Awareness
Human Factors : Troubleshooting
Human Factors : Confusion
Communication Breakdown.Party1 : Flight Crew
Communication Breakdown.Party2 : Flight Attendant
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Anomaly.Flight Deck / Cabin / Aircraft Event : Smoke / Fire / Fumes / Odor
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : Taxi
Result.General : Maintenance Action
Result.Flight Crew : Took Evasive Action
Assessments
Contributing Factors / Situations : Aircraft
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Procedure
Narrative: 1
Just before reaching the gate the emergency all call light chimes were flashing and
chiming. I picked up the interphone and there was no one there. The chime kept going. I
gave the phone to my flying partner asking if he heard anyone on the other line. We tried
to call the Captain there was no contact. We tried to call door 1 there was no contact
available. There was an odd smell in the cabin and mist. I asked my flying partner to
watch my door I was going up to door 1. Walking briskly through the cabin, the smell was
strong and constant chime kept ringing. I asked the Purser if she was able to get in touch
with the cockpit. She said no. I knocked on the cockpit door. We heard over the pa to pick
up the phone. I picked up the phone and could not hear anyone. It took about 30 more
seconds and finally heard the pilot over interphone say it was ok to disarm the doors. We
did. Chimes were still going.
I went back to door 2 passengers were asking if that was smoke on the plane. Once at
door 2 the flashing light and chime came on to call captain. I tried and there was no
contact available. Then the emergency all call lights continued. We were at the gate with
jetbridge attached. I called up to the cockpit and asked if the pilots would please stay
onboard and debrief with us. The First Officer said the Captain was in the lavatory and he
would talk to him when he was out. Meanwhile the chimes are still going. Passengers
began to deplane. The First Officer called to the back and ask what it was I wanted. I said
we needed to know what the protocol is when something like this happens and how did
this happen? He did not know how this happened. He said protocol is just what he did he
made an announcement for us to pick up the phone. I was hoping the pilots would be
onboard to debrief with the crew. They were gone. Mechanics were onboard after
passengers deplaned.
I asked if the pilots explained what had happened? Mechanic had a piece of paper in his
hand and was not clear on any details. I explained to him what had occurred. I briefed the
new Captain and flight attendants on what happened. Suggestions-pilots stay onboard and
debrief with their crew make a pa announcement assuring passengers all was ok (instead I
had to do this after finally having connection on interphone to disarm) possibly make an
announcement letting us know all was ok considering there was no phone contact for 2-3
minutes but the emergency all call light continued to flash and chime. Possibly stay and
brief the mechanics. We were concerned for our safety. In the back of the aircraft we had
the strange odor and were getting ready to possibly evacuate. We did not know what was
happening up front. The passengers did not know what was happening.
Synopsis
A320 Flight Attendant reported the Emergency ALL CALL lights and chimes were flashing
during taxi to the gate along with an odd smell and cabin mist. The pilots did not return
repeated intercom calls and did not debrief the crew or Maintenance after deplaning.
ACN: 1375671 (36 of 50)
Time / Day
Date : 201607
Local Time Of Day : 0601-1200
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : B737 Undifferentiated or Other Model
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Component
Aircraft Component : Emergency Equipment
Aircraft Reference : X
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Boarding
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1375671
Human Factors : Situational Awareness
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Passenger
When Detected : In-flight
Result.General : None Reported / Taken
Assessments
Contributing Factors / Situations : Aircraft
Contributing Factors / Situations : Company Policy
Contributing Factors / Situations : Human Factors
Primary Problem : Ambiguous
Narrative: 1
[A blind] passenger boarded and I briefed her how many exit row forward and aft to
bathrooms and exits. Showed her call light, oxygen masks. She was happy briefing done.
Number 4 Flight Attendant (FA) did hear my briefing and thought it thorough. We called
when no braille card found in demo bag. Called flight service and [they] claimed we don't
carry any longer. Cabin service/mechanic that brought card said "we haven't had these in
a while." We were taken back by that comment.
Number 4 FA handed her card. Half way through flight she mentioned to me pages were
missing on the brace position. I explained that if ever an emergency we would have
briefed everyone with checklist. She felt discriminated against for unable to be
accommodated like everyone else. I agreed with her and said I would report braille card
incomplete. Number 4 was stopped and told braille card had parts missing but never
stated what. Should had been specific on missing part. Page 4 of card stopped printing in
middle of the sentence with descriptions of brace position. Also FAs should be informed if
braille cards are no longer used.
Braille cards need to be checked for misspellings and to be sure onboard in demo bags.
She felt discriminated against when everyone else had opportunity to look at their cards.
Synopsis
B737 Flight Attendant reported difficulty locating a braille briefing card, which was
eventually located. Enroute the Flight Attendant was informed by the passenger that the
card was not complete.
ACN: 1375391 (37 of 50)
Time / Day
Date : 201607
Local Time Of Day : 0601-1200
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Regional Jet 900 (CRJ900)
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Component
Aircraft Component : Oxygen System/Pax
Aircraft Reference : X
Problem : Improperly Operated
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Lavatory
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1375391
Human Factors : Situational Awareness
Human Factors : Training / Qualification
Events
Anomaly.Aircraft Equipment Problem : Critical
Anomaly.Flight Deck / Cabin / Aircraft Event : Other / Unknown
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
When Detected : Aircraft In Service At Gate
Result.General : Maintenance Action
Assessments
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Human Factors
Narrative: 1
Upon preflight of the forward lavatory, I noticed that TSA had placed a security seal across
the drop down oxygen masks which would prevent them from functioning in a
decompression. I notified my Captain and Maintenance (who was on board for other
issues). Maintenance removed the seal and stated that they were not supposed to be
sealed shut.
TSA is not informed or educated on what exactly needs to be inspected and sealed. They
are tampering with and disabling safety equipment on numerous aircraft daily. The
company does not have a policy or procedure to prevent this from happening or to inspect
all AC every morning to make sure the lavatory O2 masks are not disabled by TSA security
tape.
1. TSA needs to stop tampering with and disabling lavatory safety equipment.
2. The Company needs to come up with a 1st flight of the day plan to inspect and remove
misapplied security seals that disable lavatory O2 masks that does not involve a 30 minute
delay with MX and multiple personnel.
3. The Company needs to disseminate a directive to check and remove seals before
someone is injured or worse from lack of functioning safety equipment.
Synopsis
CRJ-900 Flight Attendant reported discovering that the TSA had affixed a security seal
over the passenger oxygen door in the forward lavatory likely rendering it inoperative.
Maintenance removed the seal.
ACN: 1375387 (38 of 50)
Time / Day
Date : 201607
Local Time Of Day : 1801-2400
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Dash 8-200
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Nav In Use : FMS Or FMC
Flight Phase : Cruise
Component
Aircraft Component : Turbine Engine
Aircraft Reference : X
Problem : Failed
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1375387
Human Factors : Workload
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Crew
When Detected : In-flight
Result.Flight Crew : Landed As Precaution
Assessments
Contributing Factors / Situations : Aircraft
Primary Problem : Aircraft
Narrative: 1
The Captain called me stating that there is an engine failure and we would be landing in 2
mins. I was not advised to prepare the cabin. I did see the propeller had stopped and one
or two passengers did see that as well. Everyone for the most part was calm. However we
all were extremely hot. There was no medical emergency on board. I ensure everything
was stowed, seatbelt securely fastened. We landed safely and everyone deplaned
normally.
Synopsis
A Flight Attendant in a Bombardier Dash 8 reported that after the Captain told her they
were landing due to an engine failure, she had very little time to prepare the cabin.
ACN: 1374486 (39 of 50)
Time / Day
Date : 201607
Local Time Of Day : 1801-2400
Environment
Light : Night
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : B777 Undifferentiated or Other Model
Operating Under FAR Part : Part 121
Mission : Passenger
Flight Phase : Cruise
Cabin Lighting : Low
Crew Size Flight Attendant.Number Of Crew : 13
Component
Aircraft Component : Aircraft Furnishing
Manufacturer : Boeing
Aircraft Reference : X
Problem : Design
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Crew Rest Area
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
Experience.Flight Attendant.Total : 27
Experience.Flight Attendant.Airline Total : 27
Experience.Flight Attendant.Number Of Acft Qualified On : 8
Experience.Flight Attendant.Type : 85
ASRS Report Number.Accession Number : 1374486
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Detector.Person : Flight Attendant
Were Passengers Involved In Event : N
When Detected : In-flight
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Aircraft
Contributing Factors / Situations : Environment - Non Weather Related
Primary Problem : Environment - Non Weather Related
Narrative: 1
All was well, until I got up from my crew break. I had a "deep" sore throat, a throbbing
headache, and shallow breathing. Both of the symptoms lasted until well into my layover
the following day, with my headache remaining until pickup from the hotel last night. On
my layover, I slept pretty much the entire time. It was like I could not get enough sleep.
On my flight back, all seemed well. I was still overly tired. [The day after] I have been
coughing up mucus, have a headache, and feel as if I can't catch my breath.
Please note, another crew member on this flight had like symptoms.
The cockpit was not notified.
Please document that this is not the first time this has happened to me. I flew the B777
[in the past] consistently. [A few months ago] I noticed that I was coughing and
congested after my crew break in the bunks. I thought I was getting better, but it just
worsened. On one particular flight, I literally could not breathe and ran down the stairs,
almost falling, just trying to get air. Another flight I got out of the bunks and I had no
voice. I tried taking over the counter medications, but decided I needed a prescription. I
went to [a clinic] with coughing, difficulty breathing, congestion.......I was diagnosed with
Bronchitis.
[Months later], I needed to go to [another clinic] for the same symptoms. I was diagnosed
with an upper respiratory infection.
Synopsis
A Flight Attendant reported that she became extremely ill after getting up from her crew
break. The reporter noticed this because she was coughing and congested after her break
in the crew bunks.
ACN: 1374356 (40 of 50)
Time / Day
Date : 201607
Local Time Of Day : 1201-1800
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Aircraft
Reference : X
ATC / Advisory.Tower : ZZZ
Aircraft Operator : Air Carrier
Make Model Name : A320
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Taxi
Component
Aircraft Component : Hydraulic System Lines, Connectors, Fittings
Aircraft Reference : X
Problem : Failed
Person : 1
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1374356
Person : 2
Reference : 2
Location Of Person.Aircraft : X
Location In Aircraft : Flight Deck
Reporter Organization : Air Carrier
Function.Flight Crew : First Officer
Function.Flight Crew : Pilot Not Flying
Qualification.Flight Crew : Air Transport Pilot (ATP)
ASRS Report Number.Accession Number : 1376050
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Anomaly.Flight Deck / Cabin / Aircraft Event : Smoke / Fire / Fumes / Odor
Detector.Person : Flight Attendant
Detector.Person : Flight Crew
Were Passengers Involved In Event : Y
When Detected : Taxi
Result.General : Flight Cancelled / Delayed
Result.General : Evacuated
Result.General : Maintenance Action
Assessments
Contributing Factors / Situations : Aircraft
Primary Problem : Aircraft
Narrative: 1
Prior to boarding we were told by Captain to hold off on boarding passengers as we may
have a major hydraulic leak (as I heard it in back galley). Maintenance was in & out of
flight deck. Approximately 20-25 minutes later as I was standing in forward cabin talking
to other FAs & the gate agent, the Captain gave a thumbs up to board the aircraft as the
mechanic had signed off on the issue. I voiced my concern to the other FAs & gate agent
that I could not understand how we could have a possible hydraulic leak & the issue be
resolved so quickly. I also understand that a pressurization test was done, but the forward
boarding door was never closed. On taxi-out, after Captain gave announcement to prepare
for departure & engines were revving up, an odor was smelled and felt by passengers and
crew & I heard a loud screeching noise. An FA made announcement that Captain was
aware of odor and checking into it. I was trying to call Captain about noise, when the
Captain gave the evacuation command. Passengers were already at doors by the time I
could access. I had to put up my hand & tell them to stand back until the slide deployed
and I knew I had good slide. We had many wheelchair passengers which slowed down
evacuation. C FA & I had to switch doors due to elderly gentleman being dragged by his
wife w/his cane to my door. C FA, being male said he would grab him under the arms to
sit him on slide. I continued evacuation at 2R.
Narrative: 2
I found hydraulic fluid streams and drips on the lower fuselage during the pre-flight walk
around, from just aft of landing gear doors to the APU. Additionally, there were two
puddles under the aircraft. The captain and I notified Maintenance, who had us write it up
in aircraft maintenance logbook. Maintenance lowered the landing gear doors, and I
accompanied the contract Maintenance tech while he examined the compartments. No
leaks were found. The tech also said he went into a tail compartment, and he said both
were dry. The captain suggested pressurizing the three hydraulic systems, which were
accomplished, and no leaks were detected by maintenance. Maintenance signed off the
discrepancy. We closed the door and pushed back and all was normal. We departed
approximately 10 minutes late. We received the load close out; engine 1 start and single
engine taxi were normal. Shortly thereafter, we started engine 2. Soon thereafter, we
received the first call from the flight attendants came in about noxious fumes. We had
completed our Taxi Checklist down to "Line." Almost immediately, the cockpit began filling
with fumes. We opened the cockpit windows, and then received two more calls from FAs.
This was happening while multiple ECAM messages were popping up and master caution
alarms going off at same time. A brief evacuation was implemented. We needed to get
people out to fresh air. We grabbed our QRHs and the Evacuation checklist was run. The
captain asked, "Are we really doing this?" and I agreed we had to get them outside. An
evacuation was commanded over the PA, Tower was notified of the evacuation. The
captain and I moved to the cabin to help get the few remaining passengers off, then FAs.
The captain coached an elderly lady out on the slide. I found passengers coming back into
airplane due to hydraulic fluid on a slide, and so I directed them to another slide. We
finished checking the cabin before I departed the aircraft on a slide, with the captain right
behind me. When I left, there was a definite rain shower of fluid still pouring out of
aircraft. I helped the captain and the #1 FA move the passengers to the port side of the
aircraft before then moving to starboard as fire trucks were arriving. Buses were delayed
crossing the active runway, but finally arrived and transported passengers back to the
terminal. The captain and I stayed with the aircraft until maintenance was able to get air
stairs to the aircraft and I could get my non-descript bag from cockpit.
Synopsis
A320 First Officer and a Flight Attendant described a passenger evacuation when a
hydraulic leak turned into dense smoke and fumes in the cabin and cockpit during taxi out.
ACN: 1374341 (41 of 50)
Time / Day
Date : 201607
Local Time Of Day : 1801-2400
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : A321
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Maintenance Status.Maintenance Type : Unscheduled Maintenance
Component
Aircraft Component : APU
Aircraft Reference : X
Problem : Malfunctioning
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Deplaning
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1374341
Human Factors : Physiological - Other
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Smoke / Fire / Fumes / Odor
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
When Detected : Aircraft In Service At Gate
Result.General : Flight Cancelled / Delayed
Result.General : Maintenance Action
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Aircraft
Primary Problem : Aircraft
Narrative: 1
Inbound flight landed late due to weather on the field. Deplaning began, and we were
connected to ground power. Our inbound pilots left the aircraft. As the flight attendants
began tiding the aircraft, the 'C' and myself 'K' met midcabin and commented on the
strange and strong chemical odor. Once all passengers had deplaned, the 'A' walked back
and mentioned the smell as well, but said our pilots were already gone. The new crew
working the aircraft outbound were already on the jetway. The 'A' told the pilots and they
confirmed they smelled the odor on the jetway and called maintenance. The A, B, and C
FAs collected their belongings as they were off to their overnight. We all stepped off the
aircraft as soon as we could. I, the 'K' FA, had an immediate headache, nausea and
lightheadedness. The outbound pilots then called paramedics who came to the jetway. I
was checked out and with blood pressure elevated, was taken to the ER. The flight was
later cancelled and grounded until the next day.
If it is determined that the maintenance is lacking in this area, with the APU leaks, it needs
to be a priority for these checks to occur on a regular basis- for the safety of ALL
concerned.
Synopsis
A321 Flight Attendant reported a strange and strong chemical odor while deplaning.
Subsequently the aircraft was taken out of service.
ACN: 1374340 (42 of 50)
Time / Day
Date : 201607
Local Time Of Day : 1201-1800
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : B737 Undifferentiated or Other Model
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Person
Reference : 1
Location In Aircraft : General Seating Area
Cabin Activity : Boarding
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1374340
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Smoke / Fire / Fumes / Odor
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
When Detected : Aircraft In Service At Gate
Result.General : None Reported / Taken
Assessments
Contributing Factors / Situations : Company Policy
Contributing Factors / Situations : Environment - Non Weather Related
Primary Problem : Environment - Non Weather Related
Narrative: 1
Four Flight Attendants boarded the aircraft. There was an extremely thick fog throughout
the cabin. It was as heavy as smoke. It was difficult to see the other two Flight Attendants
at the opposite end of the aircraft. After determining that the thick fog was NOT smoke,
we concluded that the cause of the thick fog was due to condensation. The weather in DEN
was very hot (90 degree range). Passengers boarded 10 minutes after us and were also
exposed to inhalation of the thick fog. The Pilots arrived about 15-20 minutes after
passenger boarding. It was determined that the thick fog was pesticide spray. Our aircraft
came in from Cancun and was treated [here]. My contact lenses had a permanent heavy
film on them and my voice became very weak and scratchy. I continued to taste and smell
the pesticide spray in my sinuses and mouth for several days, in addition to nausea.
Please tell us what we were exposed to.
Synopsis
B737 Flight Attendant reported the crew and passengers were unknowingly exposed to
pesticide spray in the form of a heavy fog when they boarded the aircraft.
ACN: 1372671 (43 of 50)
Time / Day
Date : 201607
Local Time Of Day : 1201-1800
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Ceiling : CLR
Aircraft
Reference : X
ATC / Advisory.Ground : ZZZ
Aircraft Operator : Air Carrier
Make Model Name : B767 Undifferentiated or Other Model
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Taxi
Cabin Lighting : High
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1372671
Human Factors : Situational Awareness
Human Factors : Communication Breakdown
Communication Breakdown.Party1 : Flight Attendant
Communication Breakdown.Party2 : Other
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Passenger Electronic Device
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : Taxi
Assessments
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Procedure
Narrative: 1
The safety demo had completed. I was walking through the cabin from my position at row
31L and saw that the blue light in the aisle was lit, notifying me of electrical outlet use, at
35DEF. I stopped, saying, "I have an indication that the electrical outlet is in use; we need
to have all electronic devices unplugged for takeoff and landing." 35D and E looked at me
confused. 35F was asleep with headphone on and didn't stir. I repeated it. Still nothing.
We determined it was F. I spoke up to get the attention of the passenger, unable to reach
him. The FA on the other side was still far away.
The passenger opened his eyes and looked at me. I repeated my line a 3rd time. He said,
"What?" I repeated it a 4th time, still loudly. He then took off his head phones and asked
me to repeat it a 5th time. By this time I was fairly [irritated] and repeated it louder and
more firmly. He complied. I got 2 rows further and found another person with a device
plugged in who had not heard me shouting and I had to repeat this request 2 more times.
The use of PEDs during safety checks, the demo, and before landing is a dangerous
practice. It puts flight attendants at risk as it takes us longer to ensure compliance with
people who are not paying attention and we have to work at getting it. Whether it's for
electrical outlets in use, tray tables down or seats back, PED use has made it much more
difficult to ensure the safety of other passengers and ensure I'm in my jump seat in a
timely manner. PED use should no longer be allowed when passengers should be able to
respond quickly to commands and requests from working crew.
Synopsis
Air carrier Flight Attendant reported being concerned about passenger use of electronic
devices during safety checks and would like to see the policy changed to not allow their
use at those times.
ACN: 1371626 (44 of 50)
Time / Day
Date : 201607
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Ceiling : CLR
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : B737 Undifferentiated or Other Model
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 91
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Cabin Lighting : High
Number Of Seats.Number : 150
Passengers On Board.Number : 0
Crew Size Flight Attendant.Number Of Crew : 7
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Cabin Jumpseat
Cabin Activity : Deplaning
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Experience.Flight Attendant.Total : 3
Experience.Flight Attendant.Airline Total : 3
Experience.Flight Attendant.Number Of Acft Qualified On : 2
Experience.Flight Attendant.Type : 100
ASRS Report Number.Accession Number : 1371626
Events
Anomaly.Deviation - Procedural : Published Material / Policy
Anomaly.Ground Event / Encounter : Other / Unknown
Detector.Person : Flight Attendant
Were Passengers Involved In Event : N
When Detected : Aircraft In Service At Gate
Result.General : None Reported / Taken
Assessments
Contributing Factors / Situations : Procedure
Contributing Factors / Situations : Equipment / Tooling
Primary Problem : Procedure
Narrative: 1
When [we] arrived back at [home base], we had no stairs to deplane the aircraft. Instead
they brought a baggage belt that they use to load bags into the cargo, and we had to walk
down it. I could have fallen down that belt and seriously injured myself. That was not safe
at all.
Synopsis
B737 Flight Attendant reported he had to deplane the aircraft via the cargo loading belt
when no stairs were available.
ACN: 1371552 (45 of 50)
Time / Day
Date : 201607
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : B787-800
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Cruise
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Crew Rest Area
Reporter Organization : Air Carrier
Function.Flight Attendant : Off Duty
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1371552
Human Factors : Situational Awareness
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Deviation - Procedural : Other / Unknown
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
Assessments
Contributing Factors / Situations : Environment - Non Weather Related
Contributing Factors / Situations : Human Factors
Primary Problem : Environment - Non Weather Related
Narrative: 1
After my break, I woke up with a scratchy throat and a headache. I did not think anything
of it, I was coughing and congested when I got home. It worsened and I thought I just
had a bug. I took Ibuprofen and NyQuil which helped a bit. I rested the whole time.
Flight attendants were being polled, when you come down from your crew break
(777/200-300 or 787), did you experience a scratchy throat, headache, dizziness,
dermatitis or any respiratory issue (gist of survey). For a very short period of time, a lot of
flight attendants chimed in. The poll was pasted in two groups, people chimed in. With the
outcome available from the [union], there is quite a list of flight attendants experiencing
the same symptoms. [It's been 6 days] and I am still sick, I got medical care on the [5th
day] after coming to full realization that the issues were endemic to the crew bunks. I am
also concerned that this might have long lasting effects, I wanted to get checked out. I
went to the ER for immediate attention. X-ray, steroids and other medication was
prescribed.
Apparently there were reports of bedbugs in the bunks. So the bunks are being fumigated
and it is not aired out, it is a very confined space, yes, crew will get sick. The mattresses
and curtains should be a changed on a regular basis. Residues from the pesticide and
insecticides should be wiped off after spraying. Well, with the plane getting turned around
at [a quick] pace, I don't think detailed cleaning is accomplished.
Now if they apply the same procedures to the cockpit crew bunks, this poses a more
serious situation for the crew and the passengers.
Synopsis
After a crew rest in a crew rest area of a B787, a Flight Attendant woke up with a scratchy
throat and a headache.
ACN: 1371278 (46 of 50)
Time / Day
Date : 201607
Local Time Of Day : 1201-1800
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : EMB ERJ 145 ER/LR
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Deplaning
Cabin Activity : Boarding
Cabin Activity : Service
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1371278
Human Factors : Situational Awareness
Human Factors : Workload
Human Factors : Fatigue
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Deviation - Procedural : FAR
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
When Detected : Pre-flight
When Detected : In-flight
Result.General : Physical Injury / Incapacitation
Result.Flight Crew : Became Reoriented
Result.Flight Crew : Took Evasive Action
Assessments
Contributing Factors / Situations : Procedure
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Company Policy
Primary Problem : Human Factors
Narrative: 1
After having a reduced rest overnight due to weather, mechanicals, and a diversion, I
woke up from having little sleep. I had a severe headache, nausea, burning eyes, sore
eyelids, and dizzy. I tried my best to work my flight with alertness but I was fatigue.
Because flight attendants are not allowed a program that would protect them to ensure
their rest, I tried my best to work under these conditions. As the flight went on it was
apparent that I was unsafe to fly. I forgot to do the electronic PA when closing the
passenger door. As I got up to do my service I was dizzy. My fellow flight attendant who
recently suffered from a heart attack felt exhausted. Both of our motor skills were slow.
We arrived to the hotel earlier that morning. Having a show time to the airport of XA:41
(the van ride from the hotel is at least 20 to 30 minutes away). After I landed from doing
the flight I realize that I would have to sit in the airport for about 2 1/2 hrs with no rest
area to try to nap, and then do a 4 1/2 turn returning back at XA:00pm at night, I decided
to call in fatigue for my last turn. As I was already a risk to the safety of myself and
customers, it would only increase my conditions. I was slowly moving around inflight, and
not paying attention no matter how hard I tried. I was so unsafe to fly, and should not
have worked that flight back to my domicile but I wanted to try to do what was required of
me. But I realized while working I was putting safety at risk. So for the safety of others I
decided to remove myself from any further flying.
Synopsis
An EMB-145 Flight Attendant called in fatigued after a short overnight following a day of
mechanicals and weather delays. Her fatigue affected motor and cognitive performance to
a point she felt unsafe.
ACN: 1370557 (47 of 50)
Time / Day
Date : 201607
Local Time Of Day : 0601-1200
Place
Locale Reference.Airport : ZZZZ.Airport
State Reference : FO
Environment
Light : Dawn
Aircraft
Reference : X
ATC / Advisory.Ramp : ZZZZ
Aircraft Operator : Air Carrier
Make Model Name : B777-200
Crew Size.Number Of Crew : 3
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Initial Approach
Flight Phase : Taxi
Component
Aircraft Component : APU
Aircraft Reference : X
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Flight Deck
Cabin Activity : Safety Related Duties
Cabin Activity : Deplaning
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1370557
Human Factors : Physiological - Other
Human Factors : Communication Breakdown
Communication Breakdown.Party1 : Flight Crew
Communication Breakdown.Party2 : Flight Attendant
Analyst Callback : Attempted
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Anomaly.Flight Deck / Cabin / Aircraft Event : Smoke / Fire / Fumes / Odor
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Deviation - Procedural : Published Material / Policy
Anomaly.Inflight Event / Encounter : Other / Unknown
Detector.Person : Flight Attendant
Detector.Person : Flight Crew
When Detected : In-flight
Result.General : Maintenance Action
Result.General : Physical Injury / Incapacitation
Assessments
Contributing Factors / Situations : Aircraft
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Aircraft
Narrative: 1
Shortly before landing, the cabin area around the 3L and 3R doors smelled strongly like
vomit or sweaty feet/old socks. I covered my nose with my necktie at the 3R jumpseat. I
had taken my jumpseat about 3-5 minutes before landing after I had completed my final
safety checks. That's when I noticed the smell. I deliberated for a moment about whether
to call the pilots during sterile cockpit or whether to let them know on the ground. I
decided on the latter. I failed to call the purser before touchdown and inform him of the
smell. I had smelt something similar but much less intense during takeoff and had not
found it noteworthy then. As far as I am aware, there was no such smell in coach during
the flight. None of the passengers in the area seemed sick, no one from the crew was
aware of any passenger having thrown up. After landing, before I could take the issue
further, a debriefing by the captain in first class was announced. I couldn't hear much of
what he was saying because by the time I arrived he was talking to station mechanics.
Apparently, during the flight, that same smell had gone to nearly unbearable extremes
inside the cockpit. The copilot later on the remote gate shuttle bus explained that they had
several times considered diverting the flight. This was the first time I heard of that. I
asked the purser on the bus if he had known of any of this in flight. He said no. There was
also talk on the bus that one of the auxiliary power units had failed in flight. I had not
heard of that before either. I was not asked by any of the pilots in flight if there was a
strange smell in the (economy) cabin, nor am I aware that anyone of my coach coworkers
was consulted. Inside the terminal, I went to a restroom because I felt the unusual urge to
blow my nose, clear my throat and spit out the saliva several times. I drove home in my
car after the flight and stopped 20 minutes later at an autobahn restaurant due to a
headache. After some research at home, I am concerned that I have been exposed to
(TCP) contaminated, toxic bleed air through the air conditioning system on today's flight. I
would like to be informed what the exact findings (by maintenance or whoever is in
charge) were as to why a severe smell was present in the cockpit and in the cabin on
today's flight and what has been done about the incident. The airplane was supposed to go
on to ZZZ today, according to the ZZZZ ground agent.
Synopsis
A B777 Flight Attendant reported detecting a sweaty feet/old sock odor toward the flight's
end and during taxi. The Captain held a post flight debrief and announced the crew
considered a diversion because of a strong flight station odor. Someone mentioned an
inflight APU failure.
ACN: 1370012 (48 of 50)
Time / Day
Date : 201607
Local Time Of Day : 0601-1200
Place
Locale Reference.Airport : LGA.Airport
State Reference : NY
Altitude.AGL.Single Value : 0
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Large Transport
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : Door Area
Cabin Activity : Deplaning
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
ASRS Report Number.Accession Number : 1370012
Events
Anomaly.Flight Deck / Cabin / Aircraft Event : Other / Unknown
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
When Detected : Aircraft In Service At Gate
Assessments
Contributing Factors / Situations : Company Policy
Contributing Factors / Situations : Human Factors
Primary Problem : Company Policy
Narrative: 1
#1 and #3 Flight Attendant and Agent working our Inbound Flight.
I was the #3 on a trip that was ending at LGA for the night. We arrived at the gate and
had no indication from the flight deck that it was safe to get out of our seats; a few things
were happening in the flight deck as we had no APU and they had to leave an engine
running until we received ground power. During this time the seatbelt sign was left on and
the cabin lights in the night mode as they are turned on when we receive our signal from
the flight deck. The agent knocked and #1 gave her the Do Not Open signal, arms in an X
over the window, as the doors were still armed (still had not yet received an indication
from flight deck) with the strap still attached over the window. Again the agent knocks and
again she is given the Do Not Open signal but then proceeds to try and open the door so I
(#3) reach over the #1 and push the handle back down into the closed position so that
the agent doesn't blow the slide. While still holding the handle down from the inside of the
aircraft, we finally get an indication from the flight deck that it's okay to disarm. The #1
disarms her door while I'm still holding the handle down because the agent is still trying to
open the door. Finally she gets her door disarmed and I get mine disarmed all the while
the agent is now not opening the door claiming that she can't open it from the outside
now. She asks for our assistance and I tell her through the door that the procedure is that
we no longer open the door from the inside but again she claims that she can't do it. So I,
as someone not on probation, crack the door for the agent - breaking procedure only to be
belittled and yelled at by the agent. She begins to yell at us loud enough that a
deadheading pilot sitting in the third row of first class hears every word that is said by the
agent. She told us that because we had no lights on that she couldn't see any indication
from us, yet the orange strap is clearly visible from the outside of the aircraft with the
jumpseat reading lights on, that it wasn't safe to open. My response to her was that "if
there are no lights on then that does not mean try to open the door as we were dealing
with things on the inside that she wasn't aware of." It was a potentially dangerous
situation not only for myself and the #1 flight attendant but for the agent as well. We did
have a light on it entry door but it was not the full overhead light as we had not been
given our indicators from the flight deck.
Synopsis
Flight Attendant reported that during arrival in LGA they had to hold the aircraft door
handle down to prevent the gate agent from opening the door before it was disarmed.
ACN: 1369731 (49 of 50)
Time / Day
Date : 201607
Local Time Of Day : 1201-1800
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Aircraft
Reference : X
Aircraft Operator : Air Carrier
Make Model Name : Regional Jet 700 ER/LR (CRJ700)
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Component
Aircraft Component : Escape Slide
Aircraft Reference : X
Problem : Malfunctioning
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Deplaning
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1369731
Human Factors : Communication Breakdown
Human Factors : Training / Qualification
Human Factors : Troubleshooting
Human Factors : Confusion
Communication Breakdown.Party1 : Flight Attendant
Communication Breakdown.Party2 : Flight Crew
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Anomaly.Flight Deck / Cabin / Aircraft Event : Other / Unknown
Anomaly.Deviation - Procedural : Maintenance
Detector.Person : Flight Attendant
Were Passengers Involved In Event : Y
When Detected : Aircraft In Service At Gate
Result.General : Maintenance Action
Assessments
Contributing Factors / Situations : Aircraft
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Aircraft
Narrative: 1
After hearing "Flight Attendants prepare for arrival and crosscheck" I attempted to disarm
doors 2L and 2R, 2R disarmed properly but 2L, however, would not. After lifting the
protective covering I held and pulled up on the Arming Lever and the Vent Flap handles
simultaneously, but the handle/lever would not completely raise. After viewing the slide
indicator, I noticed that it showed both ARMED and DISARMED (as if the indicator was
caught in the middle). I also noticed that the girt bar was neither fully CLEAR OR RED and
that the vent flap showed GREEN/CLEAR as if it were also caught in the middle. Before
giving the "2L and 2R is disarmed and crossed checked" announcement, I immediately
called FA 1 on the interphone to inform him of the situation, I also advised him to notify
the captain. After explaining the situation to the captain (via the interphone and before the
opening of the passenger entry door), the captain informed me that "The door is showing
DISARMED in the cockpit." I advised him again "the door is not completely showing
disarmed back here," at this point he advised me to "try again," I did and received the
same results. The captain informed me again that the door was still indicating disarmed
therefore it was okay to proceed with deplaning. Due to the inaccuracy of the door
indicators, I requested for maintenance and was informed that the issue would be "written
up." After the passengers had left, I asked FA1 to look at the door. My FA and I then
switched aircraft (to work another flight) and within 2-3 hours the In-flight office notified
us of the "LIVE DOOR" incident. The white door handle was never moved (at least not in
my presence) therefore I still don't understand how this would've occurred, but
nonetheless it happened, and these were events leading up to the incident.
The manual doesn't state what should be done if this type of incident occurs, it has
verbiage regarding "LIVE DOOR" incidents, but Flight Attendants should know what they
should do if the door doesn't completely disarm the first time. I am not sure if I was
supposed to actually "try it again" I don't think the captain knew if I should've "tried it
again," I guess we were just both winging it.
It's hard to make suggestions regarding "what can be done to fix the problem" when you
don't understand what caused the problem in the first place. When we landed, I properly
disarmed the door, and I tried to disarm it again in the same manner when we landed
(following the manual and training procedures) but unfortunately something went wrong.
Synopsis
CRJ-700 Flight Attendant reported the 2L door would not disarm after gate arrival, so it
was entered in the maintenance log and the crew left. Later the Flight Attendant was
notified of a live door event by another crew, so apparently Maintenance was not notified.
ACN: 1352074 (50 of 50)
Time / Day
Date : 201605
Local Time Of Day : 1201-1800
Place
Locale Reference.Airport : ZZZ.Airport
State Reference : US
Altitude.AGL.Single Value : 0
Environment
Light : Daylight
Aircraft
Reference : X
ATC / Advisory.Ramp : ZZZ
Aircraft Operator : Air Carrier
Make Model Name : SF 340B
Crew Size.Number Of Crew : 2
Operating Under FAR Part : Part 121
Flight Plan : IFR
Mission : Passenger
Flight Phase : Parked
Component
Aircraft Component : Portable Extinguisher
Aircraft Reference : X
Problem : Malfunctioning
Person
Reference : 1
Location Of Person.Aircraft : X
Location In Aircraft : General Seating Area
Cabin Activity : Safety Related Duties
Reporter Organization : Air Carrier
Function.Flight Attendant : Flight Attendant (On Duty)
Function.Flight Attendant : Flight Attendant In Charge
Qualification.Flight Attendant : Current
ASRS Report Number.Accession Number : 1352074
Human Factors : Physiological - Other
Events
Anomaly.Aircraft Equipment Problem : Less Severe
Anomaly.Flight Deck / Cabin / Aircraft Event : Illness
Anomaly.Deviation - Procedural : Published Material / Policy
Detector.Person : Flight Attendant
When Detected : Pre-flight
Result.General : Physical Injury / Incapacitation
Result.General : Maintenance Action
Result.Flight Crew : Took Evasive Action
Assessments
Contributing Factors / Situations : Aircraft
Contributing Factors / Situations : Human Factors
Contributing Factors / Situations : Procedure
Primary Problem : Human Factors
Narrative: 1
I entered aircraft and proceeded with preflight and safety check. Checked equipment in
Lav; shut trash receptacle door and Halon fire extinguisher released its contents onto
myself and dress. I immediately reported incident to Captain, he contacted ops and
maintenance. I called Inflight Base Manager and he asked if I was ok to continue with
schedule. I said I felt ok and needed to clean up and change uniforms. After breathing in
the fumes I started to feel unwell, sweating and could taste the fumes when I swallowed, I
decided I wasn't fit to fly. The Inflight Base Manager called scheduling. I was removed off
of trip.
Synopsis
A SF-340 Flight Attendant preflighting her cabin, closed the LAV Trash Receptacle door and
the Halon fire extinguishing agent discharged onto her. She was removed from the trip
feeling ill and sweating with a foul taste when swallowing.