Flexible communication styles for better communication with extended disc
description
Transcript of Flexible communication styles for better communication with extended disc
Successful Communication
With Extended DISC
S
C D
I
Task, Get It Done, Results, Hard Metrics, Goals
People, Harmony, Collaborate, How Matters
Details,
Analytical,
Process,
Grounded,
Realistic
Intuitive, Big
Picture
60,000 Feet
Observing and Identifying Behavioral Styles
D
S
C
I People/Feelings Orientation
Facts/Task Orientation
5 Senses
How things are
6th Sense
How things could be
TALKS ABOUT: Goals, oneself, hard
values, results, change
TALKS ABOUT: Facts, analyses, details,
rules, instructions
TALKS ABOUT: People, team-spirit, good things, future,
oneself
TALKS ABOUT: Agreements, principles,
past, proofs, one’s team
D-Style
• Decisive, tough
• Strong-willed
• Competitive,
demanding
• Independent, self-
centered
• Under pressure –
seems like lack of
concern for people
• Fear - loss of control
I-Style
• Sociable
• Talkative, open,
WYSIWYG
• Enthusiastic
• Energetic, uses
guestures
• Often Persuasive
• Under pressure –
completely disorganised
• Fear - social rejection,
people don’t like me!
S-Style
• Calm, steady
• Careful, patient
• Family-oriented
• Good listener
• Modest
• Trustworthy
• Under pressure - too
willing, sure I can
help, give me more!
• Fear - loss of stability/
change
C-Style
• Precise
• Follows rules
• If there is no process,
lets create one
• Logical, careful
• Formal, disciplined
• Under pressure -
overly critical of you/
your work
• Fear - criticism of
their work, getting it
wrong!
When Communicating with:
D
S
C
I
D-Style: Be direct
Provide alternatives
Ensure he/she wins
Disagree only on facts
Enjoy the battle
Do not be emotional
Do not dominate
Act quickly, he/she decides
fast
Do not “walk over” him/her
D
S
C
I
I-Style: Be a friend, do not ignore
Schedule time for chatting
Have fun and play a bit
Let them talk, they are going
to anyway
Give recognition, whatever
they say, say “that’s great!”
Speak about people and
feelings
Remember to follow up, they
may not!
Feel comfortable to move
closer
When Communicating with:
D
S
C
I
S-Style: Slow down your presentation
Build trust, incrementally
Focus on people and how they
will feel
Provide the information
he/she needs
Present issues logically
Secure commitment piece by
piece
Be sincere, do not dominate
When Communicating with:
D
S
C
I
C-Style: Provide facts
Never, ever touch a C! respect
personal space
Be patient, slow down
Give plenty of detailed
information
Control your own activity,
especially if you are an “I-style”,
you will scare them
Do not talk about personal issues,
don’t bother asking “how was the
weekend” – its irrelevant and
personal
Don’t expect immediate answers
Do not pressure
Focus on issues
When Communicating with:
It’s Time for Action!
Think about someone who perhaps you
don’t get on so well with. Consider their
possible style and experiment with
adapting yours to them. Have fun
observing and testing.