Final webinar 9 7-2016

SPONSORED BY

Building Employee Engagement for Turbulent Times

Housekeeping

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SPONSORED BYBuilding Employee Engagement for Turbulent Times

Welcome!

During today’s discussion, feel free to submit

questions at any time by using the questions box

A follow-up e-mail will be sent to all attendees with

links to the presentation materials online?

WEBINAR SERIES

SPONSORED BY

Sheldon Arora CEO

LiquidAgents Healthcare

Bob MeadeCEO

Doctors Hospital of Sarasota

Sheri MiloneCEO

Lovelace Women's Hospital


Please use the questions box on your webinar

dashboard to submit questions to our moderator

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SPONSORED BY

Jaclyn Schiff

Moderator

Editorial Programs Manager

Modern Healthcare




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SPONSORED BY

Sheldon Arora

CEOLiquidAgents Healthcare

7-time “Best Places to Work in Healthcare” winner


About LiquidAgents HealthcareWHAT WE DO – We provide clinical staffing solutions to public and private healthcare facilities nationwide.

Since 2003, we have served healthcare facilities by providing proven, experienced healthcare professionals,

staffing flexibility, industry-leading credentialing methods, and dedicated customer support.

We’ve won more than 50 local, regional and national awards recognizing us as a “Best Place to

Work”, “Fastest Growing Company”, “Business of the Year” and “Best Staffing Firm”, etc.

What makes us a “Best Place to Work”?- People genuinely like the work they do.

- We remove obstacles that prevent people from doing their best work.

- People feel like they are making a real difference.

- We’ve established an environment that’s creative and fun.

“The opportunity to learn and grow is endless. What

companies in this day and age allows access to

upper management and to be included in creating

and executing the direction for the company?”

– Dean R., Talent Advisor

“I’m surrounded by people who motivate and push me

to succeed while giving me the opportunity to work on

my weaknesses. Everyday has been a new learning

opportunity, which lets me know how far I’ve come and

how far I need to go.”

– Sujan P., Associate Client Advisor

“I love working for LiquidAgents because my opinion

matters, and I see change based on the information

I present to our upper management.”

– Paige C., Talent Advisor

“Everyone has the opportunity to work their way up. LiquidAgents gives us the tools we need to

be successful; it’s up to you how fast or slow you want to get there.”

– Kaitlyn P., Talent Advisor

Why is our team excited to come to work each day?

- The People – feels like working with your family and best friends

- Relationships –one-on-one time with upper management and C-level executives

- Control Over Career – up to each individual how quickly they learn, climb the ladder, etc.

- Lots of Fun – implement creative, interesting incentives to keep people excited

How do we inspire loyalty?

- Strong Foundation – conduct formal training, hold real-life role plays, and establish mentor/mentee

relationships from Day 1

- Be a Resource – provide the right tools, training, and support to help everyone be successful at their job

- Recognition – recognize and reward great performance, goal achievements, etc.

- Know Our People – understand employees’ personal goals (financial, educational, etc.) and help them

grow personally and professionally

How do we motivate and engage employees?

- Understand People’s Passions – what motivates them to be successful, gives them purpose, etc.

- Understand People’s Goal – understand what they want to achieve personally and professionally

- Know How to Incentivize – understanding passions and goals allows us to choose the right incentives

to inspire and push people to do their best work

How do you protect your culture?

- Be Forward – we tell people what our culture is like before we hire them

- Train – we teach people our traditions

- Nudge – if someone oversteps a boundary, we let them know

- Feedback – we check-in with employees regularly to ensure we’re always on the same page

What perks and benefits really make a difference?

We are an incentive-based organization.

Short Term- Pat on the back

- Spin on our prize wheel

- Company outings

- Concert tickets

- Etc.

Long Term- quarterly trips w/ senior leadership (review of past Q and plans for next Q – select few employees invited to observe and provide input)

- monthly manager meetings (select few employees invited to present updates and offer insights)

QUESTIONS?

Sheldon Arora serves as CEO and Founder of LiquidAgents

Healthcare and StaffDNA. With more than 20 years of experience in

the staffing industry, Sheldon is responsible for providing strategic

direction, operational expertise, vision, and leadership.

Prior to his role at LiquidAgents Healthcare, Sheldon held several

executive level positions in the technology industry, including CEO of

Esoftsolutions (ranked 52 by Inc. Magazine), senior leader at Perot

Systems, and technology leader for EDS.

Sheldon is a board member of several privately held companies, a

member of numerous technical and business associations, and

frequently presents at conferences nationwide.

He holds a BA in Computer Science from Wayne State University.



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WEBINAR SERIES

SPONSORED BY

Bob Meade

CEODoctors Hospital of Sarasota



Outstanding Quality & Award Winning Care

2014, 2015 and 2016

Our Mission

To provide exceptional and personalized care to

every patient, every day with warmth, friendliness

and personal pride.

Hire the Right Leader

The leader creates the culture in the department

– Sets tone for Accountability

– Inspires

– Recognizes / rewards contributions

Interview Process

5 step interviews– Human Resources

– Peers

– Manager

– Director

– Senior Officer

Set expectations of high performance in interview

Employee Rounding

Listen to the employees and respond timely

Share actions taken as a result of employees’ suggestions

– Post stoplight reports

Ensure employees feel part of the team – make personal

connections with employees

Champion the employees’ progress / career goals

Board of Director lunches with staff

Recognize / Celebrate Success

Reward / recognize employees who go above and beyond

Hospital-wide celebrations

Thank you notes to home



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SPONSORED BY

Sheri Milone

CEOLovelace Women's Hospital



Lovelace Women’s Hospital

What makes you want to come to work

Because you believe you can make a difference

Because you understand your work and feel competent in your ability to do it

Because you understand your fit in the organization

Onboarding JourneyThis program takes a new team member beyond surviving to thriving in their first year. Timelines for

each level are flexible and tailored for each new team member by their leader.

First week

Level 101Takes place

approx. Day 1-7 of

a New Hire’s first

year

PreboardingTakes place after

hiring and before

joining.


approx. Day 30-60

of a New Hire’s first

year

I have a plan, the tools and the right

connections to ensure success!

Leader and Buddy support continues

throughout the first year of a New Hire’s

#MYARDENTSTORYFirst Quarter


approx. Day 7-30 of

a New Hire’s first

year

I’m prepared for a positive, ‘best first week ever!’

I belong, I’m on track and I’m here to stay!


approx. Day 60-90

of a New Hire’s first

year

Day 1

The day a New Hire

begins in their new

role.

Because you believe you

can make a difference

Foundations of Leadership

Foundations of Management

Leadership Development Institutes

Annual Competency Days

New Employee Orientation

Departmental skill training

DNV/ISO continual readiness

Certification pay

E-learning programs

Tuition reimbursement programs

Clinical educators

Baby Friendly

Training programs available at LWH

Because you understand your

work and feel competent in

your ability to do it

Town Halls

Daily departmental huddles

Weekly management huddles

Traditional department meetings

Monday Morning Memo

Monthly newsletters

Employee rounding by leadership

Daily patient needs huddle

Communication boards/books

Email communications

Nursing forums

Employee focus groups

Employee suggestion program

Leadership Development Institute

Performance management system

Communication methods used at LWH

Because you understand

your fit in the organization

Service Excellence Awards

Summer BBQs

Healthcare Heroes: of the month; quarter; year

Holiday party

Departmental celebrations

Fundraising activities

Girls Night Out

Day of Dance

Healthcare Week activities

Facility wide celebrations: Ardent Cup, Best Places to Work, DNV/ISO

certifications, and more

Nursing Excellence – statewide awards

Daisy Awards for nursing

Thank you cards

Monthly fun events

Rewards and Recognition

The WOW team is sponsoring a Paint Nite for Women’s Hospital employees! See the

attached flyer for details. The event is limited to 40 participants, so buy your tickets

early!

Come paint, sip and have fun with friends!

0

10

20

30

40

50

60

70

80

90

100

Your immediate supervisor

Leadership (upper management)

Job engagement Organizational engagement

Overall Satisfaction

Lovelace Women's Hospital: Employee Survey Results (percentile ranking)

Sep-03

Dec-10

Jun-14

Jun-15

Modern

Healthcare’s

Best Places to

Work

Ranked top 100

for Eight years

Final webinar 9 7-2016

Healthcare

Transcript of Final webinar 9 7-2016