JOB SATISFACTION

Questions

What is job satisfaction? What are some of the benefits of

having a satisfied workforce? What are some of the disadvantages

of having a dissatisfied workforce? What causes employees to be

satisfied with their jobs?

What is Job Satisfaction?

An employee’s cognitive and affective evaluation of his or her job overall specific components

pay promotions work tasks coworkers supervisors others??

Why Should Organizations Care?

Organizational Commitment Job Withdrawal

Turnover and retirement intentions Work Withdrawal

Behaviors to avoid performing one’s work tasks Absenteeism and tardiness Missing meetings Long/frequent coffee breaks

Unionization Activity

Organizational Commitment

Definition An acceptance of organizational goals A willingness to work hard for the organization The desire to stay with the organization

Job Withdrawal

Employee intentions to leave the organization

Work Withdrawal

Employee behaviors to avoid work tasks

Unionization Activity

Strikes, slow-downs, initiation of unionization

Quick Quiz

The following questions ask about your satisfaction or dissatisfaction with several things. Consider each item carefully and enter the response the best represents your feelings about the item.

Dissatisfied Neutral Satisfied

The way people drive 1 2 3

Telephone service 1 2 3

Public transportation 1 2 3

8 1/2 by 11” paper 1 2 3

Your telephone number 1 2 3

No. 2 pencils 1 2 3

The color of stop signs 1 2 3

Self-service gas stations 1 2 3

The size of refrigerators1 2 3

The people you know 1 2 3

The highways system 1 2 3

Herzberg’s Two-Factor Theory

Certain things are necessary, but not sufficient, for job satisfaction

Motivators

--------------------------------------

Hygiene factors

Sati

sfact

ion

Dis

sati

sfact

ion

PaySecurityWorking ConditionsWork ScheduleSupervisors

ChallengeStimulationIndependenceResponsibilityVariety

How Can We Measure Job Satisfaction?

Minnesota Satisfaction Questionnaire Faces Scale Job Descriptive Index Job In General Scale Custom-Designed Scales (but

beware…)

Minnesota Satisfaction Questionnaire (MSQ)

100 items measuring 20 facets of job satisfaction

Two general factors Internal vs. External sources of satisfaction

Pros reliable, valid measure of job satisfaction

Cons very long are there really 20 different facets and/or is it

meaningful to have info on each of them??

Faces Scale

Pros good measure of global job satisfaction good measure to use when reading ability

is low Cons

too simplistic possibly insulting and/or low face validity

for upper-level positions

Job Descriptive Index (JDI)

Measure of 5 facets of job satisfaction pay, promotions, coworkers, supervisors, work

itself

Pros Extremely easy to use with all types of

respondents Most commonly used measure of job satisfaction

normative data available from hundreds/thousands of studies

Cons Shouldn’t sum across facets Is there more to job satisfaction than just the 5

facets?

YOUR PAY AND PROMOTIONS

What are YOUR PAY AND PROMOTION OPPORTUNITIES like? Circle YES if the item describes your PAY AND PROMOTIONS, NO if the item does not describe your PAY AND PROMOTIONS, and ? if you cannot decide. Choose a response for each item.

PayUNDERPAID......................................................... Yes ? NoINCOME ADEQUATE FOR NORMAL EXPENSES........ Yes ? NoBARELY LIVE ON INCOME.................................... Yes ? NoINCOME PROVIDES LUXURIES.............................. Yes ? NoBAD.................................................................... Yes ? NoHIGHLY PAID....................................................... Yes ? No

PromotionsGOOD OPPORTUNITY FOR ADVANCEMENT.............. Yes ? NoPROMOTION ON ABILITY........................................ Yes ? NoDEAD-END JOB........................................................Yes ? NoGOOD CHANCE FOR PROMOTION............................Yes ? NoUNFAIR PROMOTION POLICY................................... Yes ? NoINFREQUENT PROMOTIONS......................................Yes ? No

Job In General Scale (JIG)

Developed as a global measure of job satisfaction

Similar to JDI Pros

quick and easy to use Cons

doesn’t give information regarding specific factors

YOUR JOB IN GENERAL

What is your JOB like MOST OF THE TIME? Choose YES if the item describes your JOB, NO if it does not describe your JOB, and ? if you cannot decide.

PLEASANT..............................………… Yes ? No

BAD…....................................…………..

Yes ? No

IDEAL…..............................................… Yes ? No

WASTE OF TIME.................................. Yes ? No

GOOD...........................................………

Yes ? No

UNDESIRABLE...................................... Yes ? No

WORTHWHILE………………............... Yes ? No

WORSE THAN MOST...............………. Yes ? No

ACCEPTABLE……………………….... Yes ? No

MAKES ME CONTENT……........……. Yes ? No

INADEQUATE………........................... Yes ? No

ROTTEN……..……………………….... Yes ? No

Work is fun

References

http://www.welcoa.org/freeresources/pdf/job_satisfaction_survey.pdf www.ufstudies.net/tim/VITA/NSF.ppt www.vancouver.wsu.edu/ www.whereisdoc.com www.freebiblestudyguides.org/.../job-satisfaction-value-of-work.htm http://www.careerealism.com/5step-method-defining-job-satisfaction/ http://www.networkworld.com/salary/2007/092407-job-company-size.html http://www.foodengineeringmag.com/CDA/Archives/BNP_GUID_9-5-

2006_A_10000000000000016615 http://www.nytimes.com/2005/12/08/business/08scene.html http://www.sci.edu/faculty/jramsey_files/s2009/MGTPSYC_320_Ch03.ppt http://www.entrepreneur.com/humanresources/managingemployees/

motivationandretention/article70060.html http://www.mydigitalfc.com/opportunities/indian-companies-best-terms-

employee-satisfaction-400 http://www.businessweek.com/managing/content/jun2010/

ca20100623_711375.htm

Any Questions??

THANKS AND REGARDS..