File: e-Business_Project_Resources.PPT 1 Yogi Schulz Project Management e-Business Project Resources...

File: e-Business_Project_Resources.PPT 1

Yogi Schulz

Project Management

e-Business Project Resources

Software packages

Service alternatives

Standards initiatives

Publications

“I thought I had to make

all this stuff up myself!”

NewTopic

Heads up !


Yogi Schulz

Project Management

TopicObjectives

Build awareness of available e-Business resources

Understand selection criteria for:– application software

– outsourced services

Web is full of useful help

Old vs. New Economywith contributions from David Barry

Owner

Currency

Stock exchange

Distribution channel

Characteristics Old

Money

NYSE

All of us

Bricks & mortar

New

High tech stocks

NASDAQ

Bill Gates

Fedex

Strategy Make money Spend money

Communication Telephone Voice mail

Meeting communication Talk Palm Pilot

Product liability Ridiculous None

Key activity Make products Buy/sell stocks


Yogi Schulz

Project Management

e-Business Major Applications Software Packages

Procurement

Marketplaces

Content Management

Marketing

Supply Management

Content Distribution

Commerce

Enhanced from:

Business Week E.BIZ

11 December 2000

page EB 32+

Customer Support

Portal

Security

EAI


Yogi Schulz

Project Management

Buildvs. Buy

Build

built exactly to your specifications

more technically demanding

longer time to completion

costs more

Buy

accept requirements & designs developed by others

benefit from mistakes and investments of others

shorter time to completion

costs less

Buy where possible


Yogi Schulz

Project Management

e-Business Packages Common Selection Criteria - 1

Price/Performance– cost per user

– acquisition

– maintenance

– implementation

Functionality– ease-of-use

– user data management

– personalization

– workflow

– intelligent defaulting

– multi-currency

– multi-lingual

– localization

Performance– end-user experience

– batch

– robustness

Technology– fit to architecture

– XML support

– failover capability

– Office/tool integration

Management/Operation– ease of operation

– problem diagnosis support

– operational monitoring

– environment performance


Yogi Schulz

Project Management

e-Business Packages Common Selection Criteria - 2

Security/Privacy– userid/password

– SSL

– certificates

Scalability– data volume

– number of concurrent users

– mirror sites

– caching servers

– load balancing

Vendor– business plan viability

– track record

– commitment

Integration– back/front office

– legacy applications

– multi-platform

– EDI/XML

– portal software

– ERP/EAI adapters

Implementation– legacy data integration

– data conversion

– effort/complexity

– expertise required/available

– disruption


Yogi Schulz

Project Management

Procurement

Description:– enables automated purchasing

Leading supplier - Ariba– www.ariba.com

Key competitors:– Oracle

– SAP

– Commerce One

– upstarts


Yogi Schulz

Project Management

ProcurementSoftware Selection Criteria

Front-End Functionality– collaboration

– catalog management

– product visualization

– preferred supplier

– demand aggregation

– product search

– RFQ/RFP management

– shipping/routing

– order authorization

Back-End Functionality– track buyer/seller activity

– transaction fee accounting

– receipt/invoice matching

– accounting integration

– tax calculations

Software VendorsReference Section 01


Yogi Schulz

Project Management

Marketplaces

Description:– creates online exchanges to link buyers and sellers

Leading supplier - Commerce One– www.commerceone.com

Key competitors:– Ariba

– FreeMarkets


Yogi Schulz

Project Management

MarketplacesSoftware Selection Criteria

Buyer Functionality– catalog/content

– procurement

– receiving/payment

– back-office integration

– reporting

Supplier Functionality– content aggregation

– workflow

– fulfillment

– collaborative marketing

– product content

Back-End Functionality– pricing/discount

management

– transaction routing

– administration

– customer service

– message management & transformation

– consolidated invoicing

– market analysis tools

– electronic bill presentment & payment (EBPP)



Yogi Schulz

Project Management

Content Management

Description:– manages thousands of pages on web sites

Leading supplier - Vignette– www.vignette.com

Leading supplier - Interwoven– www.interwoven.com

Key competitors:– IntraNet Solutions

– Plumtree


Yogi Schulz

Project Management

Content ManagementSoftware Selection Criteria

Functionality– compound documents

– version control

– templates/style sheets

– collaboration/workflow

– index/search

– language translation

– digital rights management

Data types– static/dynamic text

– static/dynamic graphics

– audio

– video

Distribution– e-mail notification

– listserver

Document types– HTML/XML

– PDF, word processor

– e-book

Role support– content creator

– editor

– administrator

Implementation– document conversion



Yogi Schulz

Project Management

Marketing

Description:– tracks customer buying patterns

– predicts what and when they’ll buy

Leading supplier - E.piphany– www.epiphany.com

Key competitors:– Siebel Systems

– SAP

– Art Technology Group


Yogi Schulz

Project Management

MarketingSoftware Selection Criteria

Front-End Functionality– content management

– account management

– sales/cross-selling

– time management

– customer interaction

– customer service

– field force automation

– telemarketing

– lead management

– partner relationship management

Back-End Functionality– order processing

– reporting/ad hoc query

– performance analysis

– work planning

Technology– telephony integration

– ERP integration



Yogi Schulz

Project Management

Supply Management

Description:– connects a company’s Web operations with its suppliers

Leading supplier - i2– www.i2.com

Emerging competitors:– Oracle

– SAP

Leading Enterprise Application Integration competitors:– webMethods

– Vitria


Yogi Schulz

Project Management

Supply ManagementSoftware Selection Criteria

Front-End Functionality– design optimization

– catalog management

– demand forecasting

– supplier collaboration

– bid management

– receiving

– storage management

– quotation management

– contract analysis

– spend history

– manufacturing support

Back-End Functionality– receipt/invoice matching

– inventory costing

– supplier performance measurement

– accounting integration



Yogi Schulz

Project Management

Content Distribution

Description:– accelerates content availability to end-users

Leading supplier - Akamai– www.akamai.com

Leading supplier - Inktomi– www.inktomi.com

Expected competitors:– Oracle

– Cisco


Yogi Schulz

Project Management

Content DistributionSoftware Selection Criteria

Front-End Functionality– streaming media

– mirror site

Data types– static/dynamic text

– static/dynamic graphics

– audio

– video

Back-End Functionality– proactive monitoring

– troubleshooting

– reduce bandwidth consumption



Yogi Schulz

Project Management

Commerce

Description:– builds/maintains product catalogues

– creates orders/returns

– collects payments

– tracks deliveries

Leading supplier - BEA Systems– www.beasys.com

Key competitors:– BroadVision

– IBM

– Art Technology Group


Yogi Schulz

Project Management

Commerce SoftwareSoftware Selection Criteria

Front-End Functionality– catalog

– shopping cart

– content management

– personalization

– chat room

– product evaluation

Management/Operation– web server

– application server

– operational monitoring

– environment performance

– failure recovery

Back-End Functionality– fulfillment/settlement

– payment authorization

– analysis/BI

Development– capability

– productivity

– stability

Standards support– XML

– messaging



Yogi Schulz

Project Management

Customer Supportor Relationship Management

Description:– automates online customer service

Leading supplier - Kana Communications– www.kana.com

Leading supplier - Ask Jeeves– www.askjeeves.com

Key competitor - Siebel Systems


Yogi Schulz

Project Management

Customer SupportSoftware Selection Criteria

Front-End Functionality– customer profile

– personalization

– self-serve

– chat room

– instant messaging

– e-mail with attachments

– interactive audio

– interactive video

Back-End Functionality– CSR monitoring

– chat room monitoring

– workload balancing

– workflow

– campaign management

Reporting/Analysis– interaction

– transaction

– campaign



Yogi Schulz

Project Management

Portal

Description:– manage end-user access to a business's applications and resources

Leading supplier - Epicentric– www.epicentric.com

Leading supplier - Plumtree Software– www.plumtree.com

Key competitors:– Hummingbird - Enterprise Information Portal

– Microsoft - SharePoint Portal Server

– Oracle - Portal


Yogi Schulz

Project Management

PortalSoftware Selection Criteria

Enable Delivery of:– enterprise content

– applications

– web services

Front-End Functionality– index/search

– structured & unstructured data

– collaboration

– personalization

– integrate third-party content

– access external applications

– wireless access

Operational Functionality– security

– content management

– centralized management

– delegate portal administration

Development Support– templates

– share and reuse components

– version control

– testing features



Yogi Schulz

Project Management

Security

Description:– Firewall - validates legitimate packet traffic

– Intrusion Detection - recognizes hacker attacks

– Virtual Private Networking - establishes private networks

– Encryption - encrypts/decrypts packets

– Anti-virus - intercepts incoming viruses

Leading supplier - Symantec– www.symantec.com

Key competitors:– RSA Security

– Trend Micro


Yogi Schulz

Project Management

SecuritySoftware Selection Criteria

Functionality– encryption algorithm

– online/batch

Performance– encrypt/decrypt

– scan

Vendor– software deficiency

correction

Operations– administration effort

Scalability– transaction volume

– number of concurrent users

Implementation– end-user impact



Yogi Schulz

Project Management

Enterprise Application Integration Software

Description:– manage the flow of messages among applications

Leading supplier - Tibco Software– www.tibco.com

Leading supplier - Web Methods– www.webmethods.com

Key competitors:– IBM - WebSphere MQ

– Mercator - E-Business Broker suite

– Microsoft - BizTalk Server


Yogi Schulz

Project Management

EAISoftware Selection Criteria

Data Extraction– flat file input

– multiple DBMS input

– XML

– fast load facilities

– knowledge of ERP internals

– select changes only

Job Control– event-based scheduling

– calendar-based scheduling

– parameter input

– parallel execution

– logging/notification

Transformation & Load– visual or meta data mapping

– transformation rules

– complex & outer joins

– complex calculations

– staging vs. direct

– validation/cleansing

– exception handling

– call external routine

– array loading

Performance– capacity

– robustness

– speed



Yogi Schulz

Project Management

SoftwarePackagesupportforSelectionCriteria

Software Packagevs. Custom Development

100%

80%

50% CustomDevelopment

SoftwarePackage

Case 1 Case 2


Yogi Schulz

Project Management

Nike - i2Case Study

Form into groups

Read the InternetWeek article– March 1, 2001

List major issues/difficulties:– tactical

– strategic

Brainstorm solutions to:– strengthen e-commerce software package implementation projects

What would you recommend as a project manager?


Yogi Schulz

Project Management

Development Vendor/PartnerSelection Criteria

Strategy– business experience

– methods expertise

Planning– project experience

– techniques expertise

Development– capability

– tools expertise

– infrastructure

Cost/Risk– cost plus vs. fixed price

– scope control


– track record

– commitment

Support/Maintenance– capability


Yogi Schulz

Project Management

Hosting Vendor/PartnerSelection Criteria

Hosting & operations– availability/redundancy

– capacity

– server/application security

– support/help desk

– backup/disaster recovery

Telecommunications– availability/redundancy

– capacity burstable

– firewall/intrusion detection

Client support– software update management

– help desk


– track record/commitment

– application experience

Facility– physical security

– redundant/backup power

System software maintenance & support

– capability

– expertise

Cost/Risk– cost plus vs. fixed price

– scope of services

See Reference Section 19


Yogi Schulz

Project Management

Facing Factsis never easy


Yogi Schulz

Project Management

“What a great

Elbonian idea!”

e-Business Standards Initiatives

HTML - HyperText Markup Language– syntax defined by World Wide Web Consortium

– set of tags defined by World Wide Web Consortium

XML - eXtensible Markup Language– syntax defined by World Wide Web Consortium

– set of tags defined by system designer

Web services


Yogi Schulz

Project Management

e-Business Standards Initiatives

BizTalk

CBL

cXML

ebXML

OBI

Rosettanet

UDDI

Emerging business protocols

Reference Section 20


Yogi Schulz

Project Management

Web ServicesDescription

Web services are a way to publish and share not only data, but also applications, across the Internet

Using Web services tools, developers can publish an application as a stand-alone service, or they can plug one application into another and use the first as a component of the second, regardless of operating system or programming language.

The key here is how easily this integration can be accomplished and how seamless the interoperability

Reference Section 21


Yogi Schulz

Project Management

I’m working on a similar idea for Project Management, but it’s not done yet.

e-Business Affects Terminology


Yogi Schulz

Project Management

e-Business Publications

Senior management

IT professional

IT research organizations

Government

Print and web

Reference Sections 22 - 24


Yogi Schulz

Project Management

Time for Discussion

TopicSummary

Software packages

Service alternatives

Standards initiatives

Publications


Yogi Schulz

Project Management

I’m creatingan e-BusinessProjectadviceweb site.

MANAGEFASTER,

YOU LAZY DOG!

Using the Webfor Business Success

DOGBERT.COM had asuccessful IPO today,

Netting billions for Dogbert.


Yogi Schulz

Project Management

Operations Architecturefor Web Hosting

Your

Application

Servers

Outsourced

Web

Hosting

Internet

Outsourced

Fulfillment

Credit Card

Authentication

Outsourced

Content

Sources

Microsoft Internet Data Center Reference Architecture Previewhttp://www.microsoft.com/technet/treeview/default.asp?url=/technet/itsolutions/net/dataref.asp


Yogi Schulz

Project Management

EDI vs.XML

Setup costs

Flexibility

Maturity

TelecommunicationsNetwork

Operating costs

Aspects EDI

Low

High

Significant

High

Private;Higher cost

XML

High

Low

Lower

Low

Shared public;Lower cost

Security High Variable

Bandwidth Low High


Yogi Schulz

Project Management

2000/04/23

EDI to XMLTransaction Comparison

TransactionType

TransactionDate

BusinessAssociate

Code

ProductCode

ProductQuantity

UnitPrice

703 6690422 203156 12 344.75

<?xml version="1.0" encoding="ISO-8859-1"?><Transaction_Set_Header> <stuff></Transaction_Set_Header><Transaction_set><Transaction_Type>703</Transaction_Type><Transaction_Date>2000/04/23</Transaction_Date><Business_Associate_Code>6690422</Business_Associate_Code> <Product_Code>203156</Product_Code> <Product_Quantity>12</Product_Quantity> <Unit_Price_Value>344.75</Unit_Price_Value></Transaction_set>

XML

EDI

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