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February 17, 2011

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Pathology is a unique specialty because it touches all of medicine as diagnosis is the basis of all patient care. More than 70% of all decisions about diagnosis and treatment, hospital admission and discharge rest on medical test results.

Anatomic pathologists are concerned with the diagnosis of disease based on gross, microscopic, and molecular examination of organs and tissues. Clinical pathologists diagnose disease through the laboratory analysis of bodily fluids and tissues. The line between the two have become increasingly blurred by new technologies that require new expertise and the need to provide patients and referring physicians with integrated diagnostic reports.

GlobalMedia has met the challenge to provide pathologists with crystal clear digital images that can easily be stored and forwarded from remote locations - perfect for tumor boards. The images can be

integrated with PowerPoint™, IBM SameTime™, Citrix GoToMeeting®, Microsoft OCS™, Cisco WebEx™, or any of the popular telepresence systems. GlobalMedia systems allow thought leaders in their fields to confer in realtime, sharing synchronous and asynchronous studies among offices and labs anywhere in the world, and all of it over secure, encrypted, HIPAA compliant video-conferencing software.

GlobalMedia’s CapSure® Image Automation software, paired with GlobalMedia’s exclusive CONi™ Services Application, can preserve the images with DICOM information in electronic medical records (EMR) and PACS or network storage silos with integration into EMR systems – a true enterprise-wide imaging system. In May, the CapSure/CONi Services solution was validated for use in VistA Imaging, and VISN 19 is now using it for acquisition and storage of visible light patient images.

Systems featuring GlobalMedia cameras and image automation software in telepathology are in place at HCA Healthcare, Emory Healthcare, Barrow Neurological Institute, St. Joseph’s Medical Center in Phoenix, Stanford University, Drexel University, Columbia Presbyterian Hospital, and Harvard Medical Center.

"The CapSure® software system by GlobalMedia has been an essential tool in my collaborative work with investigators around the country. It allows me to communicate with detailed images, live interaction, and clear discussions among my colleagues. The quality of the images on both my PC and Mac are extraordinarily crisp and vivid. This system is easily adaptable to the clinical arena and allows interactions with pathologists, surgeons, and other physicians."

Gerald Berry, M.D.Director of Cardiac Pathology

Associate Director of Surgical Pathology

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1. Statement of Company Background

GlobalMedia, a privately held company headquartered in Scottsdale, Arizona, is the industry leader in telemedicine hardware and software R&D, design, engineering, manufacturing and support. Our team of software developers and engineers work closely with scientific and medical professionals—from concept to application—to understand and translate unmet needs into next-generation integrated telemedicine tools unsurpassed in quality, affordability and flexibility. The GlobalMedia award-winning patented technologies and unique intellectual properties culminate in products and services that exceed even the most challenging requirements for clarity, accuracy, accessibility, convenience and cost-effectiveness in the growing telemedicine applications of our global clientele. Our innovative solutions are supported by unsurpassed service and unequaled customer responsiveness.

We deliver first-class life science solutions that help the world realize a shared vision of health care without boundaries.

GlobalMedia means better health through innovative telemedicine.

At GlobalMedia, we take the responsibilities that come with leadership in the telemedicine industry seriously. Our customers talk and we listen. The results are proven solutions that fulfill previously unmet needs. Quality. Access. Reach. Timeliness. Efficiencies. Convenience. Interoperability. Cost effectiveness.

2. Management Overview

GlobalMedia has the knowledge and experience needed to make the development and construction of the Veterans Administration’s telemedicine program a success. We understand that this project requires a creative, experienced firm to work with engineers and other design professionals within the VA to furnish stand alone telemedicine carts, along with associated peripherals, with a network interface for hospitals and health systems and associated clinics that provide functionality to the Veterans Administration.

Our approach will provide a strong team to work collaboratively with VA staff, local representatives, related professionals and engineers. We will produce initial assessments and a conceptual design, providing oversight from project commencement to close-out.

Our team is excited about this opportunity to bring our collective design experience to participate in the anticipated project that will enhance all VA communities across the region. We bring the following benefits to the VA:

•100%timecommitmentfromourteammembers; •Strongteamprojectmanagementskills,complementedwithcreativedesignskills;

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•Provenprojectteam,whohasworkedtogetheronsimilarprojects; •Experiencedstafftoproduceresultsonscheduleandwithinbudget; •Familiarityandexperienceworkingwithinveteranindustry; •Sensitivitytointegrateallstakeholdersintothedecisionprocess; •Abilitytoeffectivelyandefficientlybuildconsensusonprojectissues; •Skillstoproducegraphicproducts,designalternativesandcreativeideas;and •Welovewhatwedoandhavefundoingit.

3. Vendor Qualifications and Experience (Statement of Work and Case Study)

Barrow Neurological Institute – St. Joseph’s Hospital and Medical Center

GlobalMedia has successfully provided telepathology to Barrow Neurological in Phoenix, Arizona. Dr. Stephen Coons has used the ProLab system which includes the iRez 2100c, CapSure Medical Image Automation software and video conferencing in the frozen section lab since 2005.

Case Study: Neuropathology Chief Saves Time, Gains a Valuable Teaching Tool with CapSure® Image Automation System from GlobalMedia

SCOTTSDALE, Ariz. (September 9, 2010) —Barrow Neurological Institute of St. Joseph’s Hospital and Medical Center in Phoenix, Arizona, was established in 1962 under the auspices of John R. Green, M.D., the founding director. Dr. Green began performing neurosurgery in Phoenix in the 1940s and 1950s. Now led by Robert F. Spetzler, M.D., the institute’s director for the past 24 years, Barrow treats patients with a wide range of neurological conditions, including brain and spinal tumors, cerebrovascular conditions, and neuromuscular disorders.

Barrow was recognized in 2006 by U.S. News & World Report as one of the nation’s top ten hospitals for neurology and neurosurgery. The institute is one of the few centers in the United States that offers the CyberKnife, a non-invasive radiosurgery device for removing previously unreachable tumors and lesions. And Barrow was one of the first neuroscience centers to use Gamma Knife radiosurgery, a non-invasive alternative to traditional neurosurgery.

Problem

Much of the focus of the neurosurgeon is on tumors and knowing whether they are cancerous or benign. That determination

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falls to a physician that patients rarely see-the neuropathologist. Stephen W. Coons, M.D. joined the staff at Barrow after completing a Neuropathology fellowship there in 1989. Dr. Coons has been Chief of the Section of Neuropathology since 1996.

Barrow Institute shares the neuropathology laboratory with St. Joseph’s Hospital, on its sprawling campus in Central Phoenix. The hospital is also home to a residency program to train neuropathologists. The busy lab is located on the hospital’s second floor, while Dr. Coons’ office is in the basement where he conducts research. His principal interest is in translating the results from basic research in the molecular genetics of brain tumors to clinical applications in the pathology laboratory.

In the past, when a surgeon would send the lab a specimen for inspection, the trip from his basement office to the second floor lab would take Dr. Coons between five and ten minutes, depending on the availability of a service elevator. The delay meant the surgeon, and the patient on the operating table, had to wait that much longer for the crucial information. After interpreting the fresh frozen specimen, Dr. Coons would then make the return trip—another five to ten minutes—back to his office. Depending upon the number of surgeries scheduled each day, the walks from the office to the lab and back could amount to an hour or more of lost time in Dr. Coons’ day. The GlobalMedia Solution

Working with Dr. Coons, GlobalMedia Group, LLC, a telemedicine design, manufacturing and marketing company based in Scottsdale, Arizona, developed a system that allowed him to remain in his basement office and perform his interpretations there. The result was the CapSure® Image Automation System, specifically designed for microscopy and macroscopy applications.

“In my situation, and the situation of a lot of pathologists, we work in multiple laboratories, different offices, different suites,” explained Dr. Coons. “You can’t be in more than one place at the same time physically, but you can with the camera system. The transit time involved in walking from one lab to another amounts to a tremendous amount of time that can be saved by reviewing the images on screen, live or real-time, rather than spending that time walking back and forth.”

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GlobalMedia paired a robust iREZTMi2100c digital video camera with a powerful microscope which connects to a PC through a USB 2.0 connection. In the path lab, a neuropathology resident places the specimen under the microscope and alerts Dr. Coons that they have images to examine. The resident shares the live image he is seeing through the microscope viewfinder to Dr. Coons.

Then, GlobalMedia’s CapSure®, a real-time image automation, collaboration and information management software, takes the split-beam from the microscope and sends it to Dr. Coons’ computer with EasyShare® VC, a complete visual communications solution for point- to-point and multipoint calls. In the time he normally spends walking to the path lab, Dr. Coons is able to develop his opinion and deliver it to the neurosurgeon, saving precious time for himself and the surgical staff.

Benefits

Dr. Coons believes that GlobalMedia’s telemedicine solutions are essential for training future neuropathologists. “One of the real problems academic pathology has with the training of residents is they don’t get opportunities to function independently,” Dr. Coons explains. “There are no...simple levels of things that they can do straight out of medical school that gradually get more complicated.”

Pathologists must have the right answer the first time. The CapSure® ProLab system allows the student to sit at the microscope and operate it without an attending physician looking over his or her shoulder. Residents develop a sense that they are fully involved and have told Dr. Coons that “they like the opportunity to be the one person at the microscope.”

“The camera system plays a major role in resident training when it comes to this process,” said Dr. Coons. “It has to be performed by the attending pathologist, and yet, this is the absolute most critical skill that a practicing pathologist has to have and thus, that a resident must learn. I found that having a remote camerasystemisthenextbestthingtobeingthere;Icanbeataremotelocationreviewingtheimagesthat the resident is responsible for producing and generating. The resident has the impression that he or she is operating independently. It’s really quite amazing how not having someone looking over your shoulder adds that burden of responsibility the residents need to feel. They’ve told me that it absolutely makes a difference in terms of what they learn.”

Dr. Coons sees other potential uses for the GlobalMedia solution. He thinks that they can use the CapSure software to “rapidly document cases, particularly interesting cases, as they come in.” He adds, “We can then link them directly to the case, allowing us to easily retrieve that information in the future.” He believes that linking a full color digital image to the written report will make the report more accessible, both to the clinician seeing the report and to future reviewers.

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4. Vendor Organization and Staffing

Joel E. Barthelemy, Managing Director

Mr. Barthelemy, Founder and Managing Director of GlobalMedia Group, LLC, is dedicated to improving the quality of worldwide healthcare by developing innovative tools and technology that set the standard for excellence in telemedicine and life sciences. He has over 20 years in the high-tech industry and more than 10 years of experience in the visual communications, imaging and telemedicine industries. Mr. Barthelemy founded his first company, Learning Performance Corporation, an educational technology company, in Minnesota in 1989. He relocated to Arizona in the early 90’s and formed PAR Technologies, Inc., a successful semiconductor sales, services and manufacturing company and PAR Development, LLC., a commercial real-estate holding company. He founded GlobalMedia in 2002 and continues to design, develop and deliver proven solutions to highly respected institutions including; Stanford, Harvard, and ColumbiaSchools of Medicine, Barrow Neurological Institute, HCA Healthcare and many others. GlobalMedia has also provided tens of thousands of cameras and audio devices to the world’s leading global conferencing companies.

Today, Mr. Barthelemy participates as a Board Member of the Greater Arizona E-Learning Association, is a Board Advisor to VidSoft, Inc. and formerly was a member of the Habitat for Humanity and Goodwill Industry board of directors. Mr. Barthelemy attended both St. Cloud State and the University of Minnesota and received an honorable discharge as a non-commissioned officer from the United States Marine Corp in 1987. Mr. Barthelemy resides in Scottsdale, Arizona with his wife and three children.

Michael Harris, Development Director

Michael D. Harris is the Director of Development for GlobalMedia Group, LLC, and has been a designer, developer and marketer of technology products for over 25 years.

Mr. Harris was also a founder of several companies including, iREZ Research, Corp., which designed and marketed patented mobile video products and Harris Laboratories, Inc., which designed and marketed memory and processor accelerators. He also held key leadership positions with VideoLabs, Inc. (VLAB), including Director of Digital Technologies and Marketing during its initial public offering.

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Michael completed the Electronics program at North Central Technical Institute in 1977. From 1977 thru 1981 he studied Music and Mathematics at the University of Wisconsin and Computer Sciences at the University of Minnesota-Minneapolis in 1986. Michael did post-graduate work in 1988, while attending and working at the Katholieke Hogeschool Brugge-Oostende in Brugge Belgium, in Industrial Engineering Sciences. During his time off, Michael is a Scout leader and has been an avid martial-artist for the past 33 years.

Brad Schmidt, Finance Director

In January 2011, Mr. Schmidt joined GlobalMedia as its Finance Director. Mr. Schmidt holds a bachelor's degree in Accounting and Finance, earned in 1992 at the University of Arizona in its nationally ranked finance program. Following graduation, Mr. Schmidt obtained his CPA license and accepted a position with Arthur Andersen. He gained extensive public accounting and financing experience and earned several promotions, becoming Manager of health-care, real estate, and distribution-based enterprises. On the partner track by 1999, Mr. Schmidt was nonetheless intrigued by the investment banking transactions which he worked on with clients.

Thus, when offered a senior finance role with Styling Technology, a roll-up of beauty product distribution companies, in 1999 he jumped at the chance to apply his capital raise, finance, and accounting skills to the consolidation of businesses acquired by the venture, remaining there for approximately one year.

Building on his interest in growing start-ups to mid-size businesses, in 2000 Mr. Schmidt became the Chief Financial Officer of PAR Technologies, Inc. At PAR, he managed the financial strategy and staffs of multiple units of an enterprise which designed, manufactured and distributed micro and memory chips. Soon after the strategic consolidation of these businesses in 2002, he left to become the Chief Financial Officer of the GloalMedia, which focused on a full line of video and web collaboration technologies for businesses, including the healthcare industry. At GlobalMedia he gained substantial experience in ISO compliance, contract negotiation, government certification and effective/efficient operations management.

In 2004, Mr. Schmidt was recruited by recent start-up, ZipRealty, to serve as Director of Sales for Zip's cornerstone Arizona territory. Mr. Schmidt's leadership soon resulted in record profits, which were a major factor in the success of the company's $60M IPO in 2004. ZipRealty, which is the #1 most searched on-line real estate brokerage company, and the 5th largest national brokerage for most homes closed, has grown to a $100M+ revenue company and now operates across the U.S. Over several years, Mr. Schmidt was promoted to positions of increasing responsibility in the company. Most recently serving as the

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Western Regional Sales Director, his oversight spanned 20 markets nationally, directing the efforts of market managers and 2,000+ employed sales agents. During his seven year tenure he was honored with numerous top achievement awards. He was responsible for approximately half of the company's top line real estate transactional revenue, and also for the development of several strategic partnerships that brought over $2M to Zip's bottom line in his last year there.

Bruce J. Adams, Operations Director Bruce J. Adams, Operations Director for GlobalMedia Group, LLC., has over 18 years of experience in operations. Prior to GlobalMedia, Bruce had his own service company for seven years, where the culture was customers always came first, communicate and keep it simple. From 1989 to 2002, Bruce held positions of Operations Manager, General Manager, and Vice President in areas of aerosol paint, plastics recycling, and specialty food manufacturing, all of which were global and multi-million dollar companies. Bruce has eight years experience managing the intellectual property of an international company which had over 100 patents in the U.S., and all over the world.

Today, Bruce is directing the operations of GlobalMedia with three principals in mind - simplicity, collaboration and accountability. Bruce believes in "doing more with less" and finding better ways to operate through systems. Sticking to these principles and focusing our resources will make us a stronger, more profitable company. Bruce earned his bachelor's of science degrees from the University of Wisconsin, Oshkosh. He also has a master's certification as a paralegal, from Roosevelt University, in Chicago, IL.

Jay Culver, Global Sales Director

Jay’s introduction to sales came in 1999 in Valencia, California, where he served as Account Manager with Boone Air Parts, Inc. Jay has extensive sales and marketing experience in the health care products industry ranging from pharmaceuticals to hospital integration systems.

As Global Sales Director for GlobalMedia, Jay's objectives are to grow the sales force while also concentrating on new markets and opportunities. A current focus involves integrating stimulus funding with the health care industry. Jay's responsibilities also include brand identity, quality assurance and maintaining GlobalMedia's excellent reputation worldwide.

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"My goal is to build on GlobalMedia's proven track record of offering an exceptional video communication product combined with personalized service to each customer. Anyone can sell something once. It's earning the privilege to sell something a second, third or fourth time that is the real challenge."

Jay's health care experience comprises sales positions with Stryker Communications, an international medical technology firm, where he designed and integrated operating suites. During his years at Stryker, Jay's territory experienced a sales growth of 225 percent, for which he was awarded the company's Team Player Award in 2006. Jay also served as Senior Sales Specialist for Sanofi-Aventis Pharmaceuticals, where he was involved with innovative products in the fields of prescription drugs, vaccines and therapeutic proteins. Jay also was an award-winning Respiratory Sales Specialist for Merck & Co., one of the world's largest pharmaceutical firms.

A native of Denver and married father of two, Jay is an honors graduate of Biola University in La Mirada, California. He and his family enjoy a variety of hobbies ranging from snowboarding to BMX bike racing to scuba diving.

5. Responses to Program Requirements:

SECTION I: Price and Product Specs for CapSure ProLab System *Robotic capability optional and can be requested separately*

Item 1: GMD9655L11s MRP: $95,195 GSA Price: $85,933.71 eachPricing based on 1 Quantity of: CapSure ProLab System (Description below)

Item 2: GMS1300E MRP: $ 2,995.00 GSA Pricing: $ 2,703.65 eachPricing based on 2 Quantity of: One day installation and in-service Ttraining per site

Item 3: GMS6000I MRP: $995.00 GSA Pricing: $ 898.21 eachPricing based on 2 Quantity of: 1 day travel 48 states (Required for GMS1300E)

Summation of Required Pathology Equipment:

Item Qty Part Number Description MRP/Unit GSA Price Ext Price1 1 GMD9655L11s CapSure ProLab Telepathology System $95,195.00 $85,933.71 $ 85,933.711 1 GMD7555 iREZ Macro/Grossing Station $ 6,995.00 $ 6,314.53 $ 6,314.53

Telepathology System Total per Unit(Installing/Training listed and purchased separately) $92,248.24

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Installation and Training per Unit $7,203.72

Summation of Required Equipment Installation and Training (billed on separate PO):

CapSure® ProLab System includes:

1 Qty CapSure 1.9 Medical Image Automation Software Package •Sharebothliveandarchivedimagery •Calibratedmeasurements,annotations,digitalspecimenstaining •Editabletextfield •Digitallyembeddedtime/datestampedimages •Digitallycolorfilter:red,green,blue,negativefilterandgrayscale •Collaborateonadiagnosis •VistAPACSintegration •DICOMcompliant •Optionsforpng,jpgandDCMfiletypes •VA/DODVistAvalidated •WindowsXPPro

2 Qty iRez i2100c Super-Mega Pixel Video Camera for Microscope (1 with ProLab, 1 with Macro Station) •Sensortype:1/3.2inch10bitcolorCMOS •Scantype:progressivescan •Framesizes:1600x1200,1280x960,1024x768,800x600,640x480,320x240,160x120 •Pixelsize:2.8uMx2.8uM •Datatransfer:uncompressedrawvideo •Dataoutput:RGB,YUV •Framerates(Max):15fps@1600x1200,30fps@800x600,30fps@640x480 •Aspectratio:4:03 •Autoexposure:applicationcontrolled •Whitebalance:applicationcontrolled •Manualcontrols:saturation,brightness,contrast,AE,WB •Minillumination:1lux •Power:USB5voltsDC/Max180mA •Backfocallengthadjustable9.5mm-15mm,C-mountadaptersonly •Dimensions:50mm(w)x40mm(h) •Weight:~8ouncesnotincludingadaptersorcouplers •Mount:standardoptionalcollar,1/4inch-20adapter

Item Qty Part Number Description MRP/Unit GSA Price Ext Price2 2 GMS1300E One Day Onsite Install and Training $2,995.00 $2,703.65 $ 5,407.303 2 GMDS000I One Day Travel - Contiguous 48 States $ 995.00 $ 898.21 $ 1,796.42

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1 Qty Macro/Grossing - station boom and light ring

1 Qty Olympus BX51 MicroscopeBright 12V/100W halogen illumination source •Twobuilt-inneutraldensityfilters(ND6,ND25),onedaylightbalancingfilter •Alightintensity,presetswitchensuresreproduciblelightingforphotomicrography •Ergonomic"Y"-shapedframeformaximumstabilityandcomfort,withlowposition focus control knobs located on both the left and right sides of the frame •Modulardesignandinfinityopticssystemallowseasyattachmentofaccessories without any compromise in image •Large22mmfieldofviewreducesscanningtime(asuperwidetrinocularheadand eyepiece combination with a 26.5mm field of view is available as an option) •The8-positionuniversalcondenser,witheitheradryoroiltoplens,enablesyouto perform bright field, dark field, Phase Contrast, DIC, polarization, and fluorescence with all objectives from 1.25x to 100x

1 Qty C-mount Adaptor for Olympus Microscope (or other tri-nocular microscope)

1Qty High-end PC (Must meet or exceed following specification) •Intel®Core2Duo@3GHzorhigher,4MBL2,1333MHzFSB •4GBDDRRAM,500GBharddrive,DVD/CDRW, •High-endvideographicscard •WindowsXPProServicePack3 •3YearNBDService

1Qty Standard Desktop Tower PC (Must meet or exceed following specification) •WindowsXPProServicePack3 •3YearNBDService

3 Qty 32” wide screen LCD Hi-Definition monitor (1080p, 120 Hz refresh rate)

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2 Qty Polycom HDX 8000 HD Conferencing System •POC,P+C,1YRPremierPlusServicePlan(Required)

2Qty Traveltocustomerlocation;halfdayon-siteinstallation

2 Qty One year 24/7 basic technical assistance package, one hour response included

1 Qty One year limited warranty

SECTION II: Price and Product Specs for CONi Services

Item 4: GMCONi11 MRP: $39,500.00 GSA Pricing: $35,657.44 eachPricing based on 1 quantity of: CONi Services on Dell 1U Server

Item 5: GMCONi11ASA MRP: $5.925.00 GSA Pricing: $5,348.62 eachPricing based on 1 quantity of: CONi Services - software assurance service- 1 YR.

Item 6: GMS1300E MRP: $ 2,995.00 GSA Pricing: $ 2,703.65 eachPricing based on 1 quantity of: One day onsite installation and in-service training

Item 7: GMS6000I MRP: $995.00 GSA Pricing: $ 898.21 eachPricing based on 1 quantity of: 1 day travel 48 States (Required for GMS1300E)

Item Qty Part Number Description MRP/Unit GSA Price Ext Price4 1 GMCONi11 Coni Services on Dell 1U Server $ 39,500.00 $35,657.44 $ 35,657.445 1 GMCONi11ASA CONi Services Software Assurance $ 5,925.00 $ 5,348.62 $ 5,348.626 1 GMS1300E One Day Onsite Installation and Training $ 2,995.00 $ 2,703.65 $ 2,703.657 1 GMS600I One Day Travel - Contiguous 48 States $ 995.00 $ 898.21 $ 898.21

CONi Services Total Price $44,607.92

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CONi Services Includes:

Product Description:CONi Services is a VistA validated modality that allows work stations with CapSure® Client Services integrated to communicates and translate DICOM (and other) queries back and forth with VistA Imaging Servers. In doing so, CONi assists in storing images from Telemedicine/Telepathology consultations into VistA Imaging by purging images to applicable patient file at the close of each session and wiping PC clean of residual images. Thus allowing users to stay within DICOM 3.2 compliance while storing patient images.

CONi Service (VistA integration of images)**The locations of these installations and topography of the networks will determine the number of CONi Services (Dell 1U Servers) required to communicate with the applicable VstA Imaging Server(s).**

CONi Services Hardware:

1 Qty 1U Dell Server (or other)

Hardware Specs:

Dell Poweredge R410 • 4 hot plug 250g hard drives (7.2K RPM SATA 3.5”) • 16GB Memory (4x4GB) 1333 MHz Dual Ranked RDIMMS for one processor optimized • Intel Xeon X5650, 2.66Ghz, 12M Cache, Turbo, HT, 1333MHz Max Mem • DVD+RW, SATA, • Intel Gigabit ET NIC, Dual Port, Copper, PCIe-4 • PERC S300 Controller, 3-4HDDs • Hard drive – HD multi-select

Server OS specs:

Two OS’s we currently are using: • Server 2003 R2 x64 • Server 2008 R2 x64

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Service diagram:

SECTION III: Interoperability

CapSure software along with CONi (CapSure Over Network Interface) is DICOM compatible and is DOD/VistA validated. You can capture images and send those images complete with calibrated measurements, staining and annotations into VistA with only one mouse click.

SECTION IV: Service Levels

Basic Warranty:

All GlobalMedia products come with a 1 year limited warranty. Products that become defective during the first year (365 days), after the order is shipped will be repaired or replaced by GlobalMedia free of charge. This limited warranty is contingent upon proper use of the product and does not cover products that have been damaged (scratches, bent metal, broken components) misused, modified, or subject to unusual physical or electrical stress. All returns for any other reason must be made within the first 30 days from time of shipment, and will be subject to a 25% restocking charge. Buyer must include all original components, literature, and packaging in the same salable condition received to avoid any additional charges. All terms and conditions listed at www.globalmedia.com shall apply to this limited warranty mutatis mutandis and, in particular, to the services.

Extended Warranty Plan:

An extended warranty plan extends the original warranty period, www.globalmedia.com from the 1st day the original warranty expires and continues until 365 days later. All terms and conditions remain in force with each extended year purchased. Fast-Track Service is not included but can be purchased in addition to the extended warranty.

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Fast-Track Service:

In addition to the GlobalMedia standard equipment warranty available at www.globalmedia.com or an extended warranty plan, the Fast-Track Service gives next business day (NBD) replacement parts with shipping costs covered within the contiguous 48 United States. This is a parts only agreement, labor is not included and GlobalMedia will not reimburse for any labor or re-installation of product covered under this agreement. An Authorized Reseller of GlobalMedia may provide a labor warranty outside this agreement.

Service and Support / Mission Statement

GlobalMedia operates with one primary passion: to improve the delivery of healthcare, globally.

Listening carefully to customers has resulted in a wide acceptance and standardization of GlobalMedia products. Our innovative telemedicine solutions are designed to improve the delivery of global healthcare, streamlining the process and flow. At GlobalMedia, we create, deliver and support innovative technologies that transcend the physical limitations of modern medicine. More importantly, GlobalMedia solutions help to improve the quality of care provided to all patients.

The service and support staff of GlobalMedia give their personal best every day. Our customers in the rural and metropolitan healthcare centers have everyday needs for utilizing our products in their environments and we strive to make that happen in the most professional and intuitive way.

Steering away from the “one size fits all” approach, GlobalMedia’s telemedicine support team works with each customer to provide support systems that will fit their needs and budget, providing not only for today’s needs but for their future needs as well.

Bidder's Service Capability

Can your company absorb all VA needs and requirements for products and services as stated in this RFP and provide uniform services and service standards in every location that will be serving VA? Yes, GlobalMedia Group, LLC provides undeniably valuable, uniform service as our standard to all clients that range from a couple locations to over one hundred locations. GlobalMedia is an open architecture manufacturer and can provide a uniform telemedicine mobile video cart with the codec of choice.

Does your company have systems in place to handle orders, in an efficient and timely manner, emergencies during business and non-business hours? Yes, GlobalMedia has an excellent system of handling orders both efficiently and timely. GlobalMedia also provides emergency coverage during business hours and has a service package to provide emergency coverage during non-business hours.

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Does your company have a tested recovery or business resumption plan in place in the event of a natural disaster or act of war or civil disturbance? If yes, please describe. GlobalMedia currently does not have a tested recovery resumption plan in the event of a natural disaster or act of war or civil disturbance.

Quality Control Standards

Purpose •Toverifythecompleteness,accuracyandoperationofGlobalMedia software and hardware productsandsystemspriortodeliverytocustomers; •Toassurethatallproductshipped: -conformtocompanyqualitystandards; -aregenerallyacceptabletoprivate,government,andinstitutionalentities;and -complywithfederalGSA,CSA,FCC,CEand/orULrequirements; •Toevaluateandmonitortheoverallqualityofallproductionandassembledproductsand software systems.

System Integrity •QCSystemisindependentoftheproductiondepartment. •Standardoperatingproceduresaremadeavailabletoinvolvedemployees. procedures should include specific guidelines for informing of issues or defects. •ResultsareregularlyreportedtotheQCmanagementteamlead. •Systemprovidessufficientcontrolstomeasureresults,discrepanciesandactionstakenina timely manner. •SystemprovidesforcommunicationbetweenQC,Production,Sales,InventoryandAccounting departments.

Procedures Specific areas of investigation: Individual products a.checkedforallcomponents,manuals,cablesadaptorsetc; b.openedandtestedindividuallyandwithotherproducts; c.repackagedandsignedoffbytwoseparateindividualsforaccuracy; d.paperworkverifiedforpropershiptoandbillto;and e. product approved for shipment if all passed.

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Origination documentation a. quote b. customer PO c. bill of materials d. verification of ship to, bill to e. verification of credit terms f. approval to ship from accounting.

Scope of Random Investigation of Procedures Number of orders to be reviewed based on: a. areas and size of product line b. frequency of product cycle c. number of team members handling. Sampling Technique: a. guarantee a representative sampling is made b. assures that the method is truly random c. also allows for discretionary sampling, if needed.

Mechanics of Investigation •willvarydependingonsizeandnatureofBOM •performedby"disinterested"accountingparty •generallyfollows"audit"theory.

Results of Investigation •discrepanciesmustbeanalyzedtodeterminecause •resultsareproperlyrecorded •appropriateactionmustbetaken •reporttodirectorlevelmanagementanymajordiscrepanciesandactiontaken.

Describe your company's capability to provide storage and distribution services (of configured systems).GlobalMedia Group, LLC corporate office has over 15,000 square feet of on-site production and warehouse space available. Production is fully staffed by technical and production employees to build customized solutions. In addition, GlobalMedia has built and shipped over 200 Telemedicine Carts for the VA Health System.

Does your company manufacture your own products? If not, please specify who manufactures products for your company by product category and why? GlobalMedia manufactures its own telemedicine mobile video carts, medical peripherals and Medical Imaging Automation software. GlobalMedia also has distributor relationships with medical peripheral manufacturers JedMed, Welch Allyn, Interson, RNK, and ATI. GlobalMedia Group also has distributor relationships with computer and monitor manufacturers Dell, HP and NEC.

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Response Time - GlobalMedia standards of response Monday-Friday 8-5pm MST is within 2 hours. If 24/7/365 extended service contract is purchased the response time is within 30 minutes. Delivery Time - GlobalMedia’s performance standard varies depending upon level of integration, it can be anywhere from next day to 6 weeks. (i.e. replacement parts can be shipped for next day delivery).

Fill rate - GlobalMedia’s standard is to fill purchase orders in agreed times and agreed products. Standard quoted fill rate is 4-6 weeks of receipt of all purchasing documents and video equipment.

On-time delivery - GlobalMedia’s standard is to deliver according to agreed delivery dates.

Back orders and how customers are notified - GlobalMedia’s standard is to notify via telephone and confirming email.

Inventory accuracy - GlobalMedia standard is accomplished by daily cycle counts, monthly usage counts, quarterly full counts and year end independent audited counts.

Billing accuracy - GlobalMedia’s standard is to verify customer purchase orders to quote, that are then verified to actual bill of lading of shipped product. Senior accounting member to verify items shipped for accuracy of invoicing.

Returns - GlobalMedia’s standard process is via RMA and initiated by the client and an email is sent detailing the return process and whether an advance replacement will be issued or not.

Please provide your company's definitions of the service categories listed above, and the methods used for measuring your performance.

Response time: GlobalMedia’s response time is defined as the time from when the purchase order is received to the confirmation email or phone call.

Delivery time: GlobalMedia’s delivery time is defined as starting from the receipt of purchase order or integration parts (i.e. codec, camera, peripherals).

Fill rate: GlobalMedia defines fill rate as the successful fulfillment of customer purchase order accurately. GlobalMedia will maintain inventory levels to fulfill any and all orders from UC during the duration of the contract.

On-time delivery: GlobalMedia defines on-time delivery as on or before the date agreed upon with the purchase order.

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Back-orders and how customers are notified: Upon order acknowledgement (24 hours) customer is to be notified as defined above.

Inventory accuracy: Daily cycle counts with quarterly inventory counts.

Billing accuracy: GlobalMedia’s definition is to verify customer purchase orders to quote, that are then verified to actual bill of lading of shipped product. Senior accounting member to verify items shipped for accuracy of invoicing.

How do you track and what type of documentation will be provided to verify your performance for the service categories listed above? When requested documentation will be provided monthly or quarterly.

Please specify your company's normal business hours for receiving orders and providing customer service including maintenance support both during and after normal business hours. GlobalMedia normal business hours are Monday through Friday 8am-5pm for receiving orders and providing service and maintenance support. We also have an option to add 24/7/365 service and support for an additional cost.

Please describe your company's capability to provide customer training for your employees. GlobalMedia provides customer service training to all of our employees on an annual basis. For specific training required by customer for our business interactions, GlobalMedia is open to training by video or conference call from a duly appointed customer representative.

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