A new area for the hotels...Platforms & Tools

Example - LOUNGE UP APPLICATION = mobile hospitality solution for guests

Interactive contact with the hotel with different apps to help guest to feel good before – during & after his stay

Different services offered : Concierge service Housekeeping service Food & Beverage Services offered by the hotel Booking Messaging to communication between guests & hotel

A HUGE CHANGE FOR THE HOTEL TO BE AWARE OF THE GUESTS FEELINGS

A HUGE CHANGE FOR THE GUEST THAT CAN MAKE WHAT HE WANTS ANYTIME

LoungeUp app's

Factors which are changing guest service expectations

Development of hotel services in one click

Information about the infrastructures near to the hotel

Good information about the locations of the hotel

Customer support – precision

Applications

• Cegid ( logiciel of gestion and traitement of solution) launched a new application for mobil « Yourcegid Hôtel et restaurant » . This application permit gestion of reservations ‘s schedules, billing, orders ans cashing…

• It shows us principals tools of gestion like occupancy…

Applications

• Resasmart is a mobile application to develop hotel’s image.

• This application permit to create a direct link with client of the hotel and build loyalty to communicating about tariffs, actualities , events of hotel…

Application

• Sensiq communication platform which respond to the business needs of the hotel and customer expectations

• Unique solution of communication for customers

• Sensiq is customizable for each brand

Objectives of an application smartphone about hotel • Enhance the image of the hotel

• Promote the services and amenities of the hotel

• Win new customers

• Reinforce customer satisfaction

• Retain and manage the relationship with customers

• Sell rooms on the mobile

• Increase booking

04/12/2013

FEPÙF CREATION OF IMAGES SHOWING THE ROLE OF THE PLATFORMS & APPLICATIONS IN HOSPITALITY INDUSTRY