Facilitation Skills

Building Team and Group Wisdom

CONTENTSSection 1 IntroductionSection 2 Responsibilities of FacilitatorsSection 3 Facilitating the OpeningSection 4 Facilitating Discussions and

DecisionsSection5 Facilitating the ConclusionSection 6 Dealing with ChallengesAppendix A-F

Introduction

Introduction

• What is facilitation?

Guiding meetings or discussion by using specific set of skills and tools to assist the team achieving objectives

Facilitators control of contents or process of discussion?

Share you story

• What is your facilitation experience?

• Any new methodologies have been used?

Demostration

• Get allowance for staff and clerical understand

Guide the Group

• Delegate a time keeper

• Point out the meeting objects

• Stray from people

• Use a parking lot

• Review the pro cess

• Poll the group rough

Ensure Quality Decisions

• Allow time for discussion with process tolls such as

• Plus Minus Interesting Method• Remind the team of decision deadlines• Review criteria and supporting data• Clarify the decision making process• Poll the team before major decision

Efficient Concept

• E is the factor of success

• Efficiency define as utilizing less materials (people, material, waste)

• As long as the units are down, the walls will be okay

Ensure Commitment to Actions

Commitment to Actions

• Review objective for each item

• Record decisions

• Develop an action pan

(item/what/who/when)

Facilitating the Opening

Customer is No 1

Welcome participants

• Formally start the meeting

• Welcome every body officially

• Welcome everyone officially