Experimental Evidence From Small-Business Loans in India
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Transcript of Experimental Evidence From Small-Business Loans in India
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Bank Structure and Entrepreneurial Finance:
Experimental Evidence from Small-Business Loans in India
Martin Kanz
Harvard University
This version: November 25, 2010
Abstract
This paper analyzes the effect of organizational structure on bank lending, using a framed fieldexperiment in the Indian market for small enterprise loans. The experiment varies the struc-ture of decision-making among participating loan officers by assigning authority over lendingdecisions to senior risk-managers or the banks front-line loan officers. Within this setting, Ishow that supervision adds substantial value, reducing defaults by 15 percent and increasingloan-level profit by 12 percent of the median loan size. This, however, comes at a cost: greaterhierarchical distance between the initial screener and the originator of a loan discourages both
the collection and use of qualitative information. Incentive contracts using performance pay toimprove the alignment of interests at different tiers of the banks decision-making process canmoderate these adverse effects. When loan officers and managers face identical performancepay, screening effort is unaffected, information communicated to supervisors is a more infor-mative predictor of default and loan-level profit increases by 24 percent of the median loansize. These findings shed new light on the nature and importance of agency conflict within thebank, and suggest that performance pay can play an important role in mitigating informationand agency problems in the provision of entrepreneurial finance in an emerging market.
Keywords: Banking, Entrepreneurship, Organizations, Development, Experiments
Contact: Department of Economics, Littauer Center, 1805 Cambridge Street, Cambridge, MA, 02138 USA. Phone:+1 (617) 230 8974. E-mail [email protected]. l thank Alberto Alesina, Shawn Cole, Andrei Shleifer and Jeremy Steinfor their guidance and support. I would also like to thank Ruchir Agarwal, Philippe Aghion, Oliver Hart, RajkamalIyer, Leora Klapper, Michael Kremer, Sendhil Mullainathan, Rohini Pande, Benjamin Schoefer, Raphael Schoenle,Antoinette Schoar, Vikrant Vig and seminar participants at Harvard and NEUDC 2010 for helpful comments andsuggestions. Financial support from the Paul Warburg Funds is gratefully acknowledged. Atul Agrawal and SamanthaBastian provided excellent research assistance. All remaining errors are my own.
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1 Introduction
Theories of credit rationing have traditionally focused on information asymmetries between borrowers
and lenders (Stiglitz and Weiss 1981).1 More recent evidence suggests that agency conflict within the
bank can play an important additional role in limiting the provision of credit to informationally opaque
borrowers, such as small entrepreneurial firms (Liberti and Mian 2009, Hertzberg et al. 2010). Such
internal diseconomies may have far-reaching implications through their impact on the supply of credit.
However, empirical evidence remains scarce, due to the challenge of observing the internal dynamics
of a banks decision-making processes, and measuring their impact on risk-assessment and lending.
This paper uses a framed field experiment in the Indian market for small enterprise loans to
evaluate the effect of organizational design on incentives and decisions within the bank. Using a
novel experimental approach, I look directly into the black box of the underwriting process of small
enterprise loans in an emerging market and demonstrate that the structure of decision-making within
the bank has substantial effects on the collection, transmission and use of qualitative information.2
This affects credit decisions and constrains the profitability of lending. However, results from the
experiment also suggest that simple incentive contracts using performance pay to align the interests of
the initial screener and the originator of a loan are effective in attenuating moral hazard, facilitating
the flow of information, and improving the profitability of the banks lending.
In the experiment, loan officers from the staff of five Indian commercial banks evaluated credit
applications from a database of actual loans. The experiment randomized loan officers into three
treatments, which varied two features of the decision-making process: the assignment of formal au-
thority over the lending decision, and the alignment of monetary incentives between risk-managers and
subordinate loan officers.3 Lending decisions in the experiment were based on a sample of unsecured
small ticket loans, a leading example of a character loan for which the banks ability to incorporate
qualitative information into its decisions is especially important (Stein 2002, Berger et al. 2005). Since
the loans evaluated in the experiment had been previously made, their performance was observed and
1See also Jaffee and Russell (1976) and Leland and Pyle (1977). The literature on credit rationing in developingcountries is reviewed in Ghosh et al. (2000) and Karlan and Morduch (2009). Banerjee and Duflo (2008) show evidence
of credit constraints among Indian SMEs, suggesting high returns to capital in SME lending even in a comparativelydeveloped emerging financial market. See Djankov et al. (2007) and Beck et al. (2009) for evidence on private creditand financial access, Black and Strahan (2002), Cetorelli and Strahan (2006) and Kerr and Nanda (2009) on finance andentrepreneurship and King and Levine (1993) and Levine (2005) on finance and aggregate growth.
2The definition of qualitative or soft information follows (Petersen 2004) and defines qualitative information asinformation that has no direct quantitative equivalent and is either prohibitively costly or impossible to verify.
3The definition of formal authority used throughout the paper follows Aghion and Tirole (1997), who define formalauthority as the right, arising from a formal or informal contract, to decide over pre-specified matters. This idea alsorelates to the work of Grossman and Hart (1986) and Hart and Moore (1990), who focus on authority conferred bycontrol rights over an asset. The classification of the experiment follows Harrison and List (2004).
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loan officers could be incentivized based on their decisions and the outcome of loans they approved .4
The idea that a banks organizational structure is integral to the nature and efficiency of its lending
finds indirect support in a large body of research on bank form and function. Using evidence from
the United States (Petersen and Ra jan 1995, Berger and Udell 2002) and emerging markets as diverse
as Argentina (Berger et al. 2001) and Pakistan (Mian 2006), this literature shows that decentralized
banks tend to be more successful providers of financing to small, informationally opaque firms.5
The experimental approach used in this paper has three important features that allow me to shed
new light on the mechanisms underlying this general finding. First, by providing an unusually close look
into the underwriting process of small enterprise loans in an emerging market, the experiment makes
both effort and the flow of information inside the bank observable. Second, the experiment induces
exogenous variation in the structure of decision-making and the strength of managerial incentives.
This provides an ideal counterfactual for assessing the extent to which the structure of performance
pay can mitigate agency problems inside the bank (see Cole, Kanz, and Klapper 2010 for evidence
on performance incentives and lending). Finally, I observe the outcome of each evaluated loan, which
allows for the measurement and comparison of profitability under alternative organizational regimes.
The results of the experiment demonstrate that the organizational design of a banks lending affects
performance through two channels. On one hand, the shift towards a more hierarchical lending model
increases the probability that bad news about a borrowers creditworthiness will be detected .6 Within
the context of the lending environment studied here, I demonstrate that this effect adds substantial
value from the banks perspective, increasing profit per loan by 12% of the median loan size. On
the other hand, as argued by Aghion and Tirole (1997) and Stein (2002), an increase in hierarchical
distance between the screener and the originator of a loan introduces a scope for agency conflict inside
the bank. This can affect performance by blunting incentives for the collection, transmission, and use
of relevant borrower information. I find compelling evidence for this incentive view of delegation, but
also show that these effects are mitigated by performance pay designed to more closely align incentives
within the bank; when loan officers and managers in the experiment faced identical performance pay,
effort remained unchanged, information transmitted to managers was a more informative predictor of
default and profit per loan was 24% higher than under delegated decision-making.4In order to replicate the actual lending environment faced by loan officers in a commercial bank, the data underlying
the experiment also included a subsample of loans that had been declined by the lender. Participating loan officers hadno previous indication about the quality of loans. As in the real lending environment, loan officers could be incentivizedonly on outcomes observable to the bank. On average, participants earned Rs 15,000 over the course of their participationin the experiment, which corresponds to approximately 60% of the median participants monthly wage.
5Mian (2006), shows, that recovery rates for delinquent loans in Pakistan are 28% higher among more decentralizeddomestic banks compared to their foreign competitors. Using data from banking mergers in the United States, Sapienza(2002) shows that when banks merge, the small-business lending of the combined organization declines.
6This is argument abstracts from the effect of organizational structure of incentives inside the firm and is akin tothe tradeoff between errors of commission and errors of omission illustrated in the work of Sah and Stiglitz (1986).
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To guide the empirical analysis, I model the source of agency conflict inside the bank as an incomplete
contracting problem between the banks information-collecting loan officers and its senior managers. In
the model, as in the experiment, formal authority over the lending decision is exogenously assigned to a
senior manager or delegated to a subordinate loan officer, who may disagree about the optimal use of the
banks capital. The model illustrates how the structure of decision-making affects incentives inside the
bank and generates three testable predictions. First, supervision limits a reporting loan officers ability
to affect the banks final lending decision, thereby reducing incentives for the collection of information.
Second, the potential for disagreement between managers and loan officers also introduces frictions
in the transmission of relevant borrower information. Third, both of these effects are mitigated by
incentive contracts that improve the alignment of interests at the different levels of the banks corporate
hierarchy. The model thus highlights the tradeoff between the benefit of additional screening (a higher
probability that bad news about a borrowers creditworthiness are detected) and the disincentive effects
of supervision, which arise from an increase in hierarchical distance between the initial screener and
the originator of a loan.
In the experiment, I test these predictions by means of three treatment conditions. These treat-
ments reflect salient features of lending models used in the Indian market for small enterprise loans, and
induce exogenous variation in the structure of the decision-making process. In the Baseline Treatment,
lending decisions were delegated to the banks front-line employees so that loan officers had full auton-
omy over the lending decision and could not be overruled by the intervention of a senior manager. In
the second treatment, the basic Supervisor Treatment, loan officers faced a senior manager who could
review and decline any loan suggested for approval. Managers in this treatment were more strictly
incentivized on the quality of their lending portfolio than their subordinates, and faced a penalty for
approving loans that subsequently became delinquent. The third treatment, the Aligned Supervisor
Treatment, is designed to distinguish the effect of supervision from the effect of divergent incentives
between employees at different levels of the banks corporate hierarchy, and matched the information-
collecting loan officer with a supervisor who faced identical performance incentives. By analyzing loan
officers effort, subjective assessment of credit risk and lending decisions under each treatment, I iden-
tify the nature of agency conflict inside the bank and quantify its effect on real outcomes, such as the
quality of lending decisions and loan-level profit.
Within this setting I establish three main findings on the importance, the nature, and the impact
of agency problems inside the bank. First, in line with incentive theories of delegation (Cremer 1995,
Aghion and Tirole 1997, Stein 2002) I show that the shift towards a more hierarchical lending model
blunts incentives for the collection of information. Loan officers who were matched with a supervisor
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spent 7% less time reviewing each proposed loan. This effect disappears when monetary incentives at
the two levels of the banks corporate hierarchy are more closely aligned. When information-collecting
loan officers and loan-approving managers face identical monetary incentives, screening effort increases
by up to 9%, relative to the Supervisor Treatment and is statistically indistinguishable from effort under
the Baseline Treatment, which delegated lending decisions to the banks loan officers.7
Second, I use internal credit ratings to measure how the structure of decision making affects incen-
tives for the transmission and use of qualitative information. I find that the misalignment of monetary
incentives between reporting loan officers and loan approving managers leads to substantial frictions in
the transmission of qualitative information. While reported credit ratings are an informative predictor
of default even when final lending decisions are not made by the information producing loan officer (a
one standard deviation improvement in a loans overall risk rating is associated with a 10% decrease in
the probability of default), risk ratings become a significantly more informative predictor of default as
monetary incentives between the two tiers of the banks corporate hierarchy are more closely aligned.
Third, the effect of hierarchical distance on the banks ability to incorporate qualitative information
into final lending decisions is more nuanced: While managers decisions do not respond to risk ratings
passed on by reporting loan officers under basic supervision, several sub-components of the qualitative
risk rating including business and management risk retain their ability to affect final lending decisions
when the gap in performance pay between loan officers and risk managers is reduced.
What is the effect of these observed distortions on outcomes and performance? Having established
that the structure of decision making inside the bank affects incentives to acquire, share and use
information, I demonstrate that these distortions affect the quality of lending decisions and loan-level
profit. The results show that in the setting of the experiment, the benefit of supervision outweighs
the costs of agency conflict induced by greater hierarchical distance. Profits per loan increase by $266
(12% of the median loan size) relative to the Baseline Treatment when lending decisions are made
in a hierarchy. However, the results also demonstrate that disincentives for the collection and use of
qualitative information constrain the profitability of the banks lending. I show that when incentives
at the two levels of the banks corporate hierarchy are aligned, subordinate loan officers are 12% less
likely to recommend non-performing loans and loan level profit is $516 (24% of the median loan size)
higher than when decisions are delegated to the banks front-line loan officers.
These results have important implications for the design of lending models in emerging markets,
7It is worth noting that the observed relationship between incentive alignment and effort also speaks against anexplanation based on moral hazard in teams (Alchian and Demsetz (1972), Holmstrom (1982), see also Bandiera,Barankay, and Rasul (2010) for related empirical evidence from a field experiment). If loan officers were tempted tofree-ride, we would expect effort to decrease, when supervisors are incentivized to exert greater screening effort.
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where the provision of entrepreneurial finance promises high returns to capital, but small businesses
often lack collateralizable wealth and a documented history of formal sector borrowing. In 2009, less
than 10% of small businesses in India were covered by a credit bureau report (World Bank, 2010). This
implies high information costs, which are often cited to explain why commercial lending in emerging
markets tends to be heavily skewed in favor of large corporate loans for which standard hard information
is more reliable. My results demonstrate that in this environment, the organizational design of a banks
lending plays a crucial role in shaping incentives for the collection and use of qualitative information
and determining the banks ability to screen borrowers and provide credit.
The results presented in this paper complement the existing empirical literature on agency prob-
lems in banks (Liberti 2003, Liberti and Mian 2009, Agarwal and Wang 2009, Hertzberg et al. 2010)
and incentives within firm more broadly (Lazear 2000, Bandiera, Barankay, and Rasul 2007, 2009,
Paarsch and Shearer 2009, Bandiera, Barankay, and Rasul 2010). By suggesting a causal mechanism
that can rationalize the observation that decentralized banks are better providers of finance to small
entrepreneurial firms (Petersen and Rajan 1994, Boot 2000, Berger and Udell 2002, Mian 2006), this
paper also relates to the literature on bank function and organizational design (Berger et al. 2001,
Berger and Udell 2002, Petersen and Rajan 2002, Berger et al. 2005, Mian 2006).8
On the theoretical side, this paper relates most directly to the literature on incentive theories of
delegation (Aghion and Tirole 1997, Stein 2002). In contrast to traditional theories of monitoring, the
models in this literature argue that supervision reduces the agents ability to affect the decisions of
the firm (the lending decision in the context studied here) and therefore blunts incentives at the lower
levels of the corporate hierarchy. Thus, within this framework, an important rationale for delegating
authority in a bank is to strengthen incentives for the acquisition and use of qualitative information.
The experiment allows for a direct test of these propositions.
The remainder of the paper proceeds as follows. Section two provides context about the Indian
market for small enterprise loans in which the experiment is set, and describes the financial product
on which lending decision in the experiment were based. In section three, I develop a stylized model of
the screening process to motivate the subsequent empirical analysis. Section four provides an outline
of the experimental design and method of randomization. Section five provides descriptive statistics
on the participant pool and sample of loans used in the experiment. Section six presents the empirical
results and section seven concludes.
8In terms of methodology, this paper also relates to recent work by Gine, Jakiela, Karlan, and Morduch (2010) andFischer (2010) who use framed field experiments to study risk-taking and credit decisions in a microfinance context.
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2 Environment: Small Enterprise Lending in India
The experiment is set in the market for unsecured small enterprise loans in India. With an estimated
30 million micro-enterprises and SMEs, accounting for 22% of GDP and 12% of net bank credit,
Indias market for entrepreneurial finance ranks among the largest in the world.9
However, financing
constraints remain pervasive and represent an important limiting factor to the growth and entry of
small businesses (Banerjee et al. 2003, Banerjee and Duflo 2008). Despite a long history of directed
lending programs requiring commercial banks to extend up to 40% of total credit to agriculture and
small-scale industry, fewer than 15% of registered small enterprises in India currently have access to
institutional credit (Government of India, 2010).
The analysis in this paper studies lending decisions based on a database of previously evaluated
loans, compiled in collaboration with a leading commercial lender (hereafter the Lender). The loans
are described in greater detail in section 5.2 below. The Lender is one of Indias largest providers of
mass-market finance and competes in the market for small enterprise loans through a network of more
than 700 local branches across the country. The Lenders small enterprise product range caters to firms
with limited access to the formal credit market due to collateral constraints, or with turnover below
the amount required to qualify for a working capital loan or a revolving line of credit. These loans are
given in the name of an individual rather than the corporate entity, making them a more accessible
source of financing for start-ups and small businesses with limited access to institutional credit.10
To ensure consistency in the type of loans used in the experiment, I focus on unsecured small
enterprise loans to self-employed individuals with a ticket size between Rs 100,000 (approximately
$2,000) and Rs 500,000 (approximately $11,000). The median loan size in my sample is Rs 150,000
($3,325), and corresponds to 31% of the average clients annual net income. Loans in this market are
generally fixed-installment term loans with a maturity of 12 to 48 months and interest rates between
20 and 35% annual percentage rate (APR). Typical uses of this type of loan include the financing of
overhead, small investments and the repayment of higher-interest-rate loans from the informal sector.
Prospective borrowers are sourced and screened by the Lenders local branches, which collect all
9
The classification follows the Reserve Bank of India which defines medium enterprises as firms with less than Rs 10(approximately $200,000) million investment in plants and machinery and small industries as firms with fixed investmentin plant and machinery of below Rs 5 million (approximately $100,000).
10The larger ticket size and limited observability of cash-flows of the loans considered here generally rules out the use ofjoint-liability contracts that have facilitated the extension of microfinance to marginal borrowers, see also de Aghion andMorduch 2005. Broadly comparable products are offered by several commercial lenders in the Indian market. BecauseIndia strictly regulates branch banking (see also Burgess and Pande 2005), many private lenders operate as Non-BankingFinancial Companies (NBFCs). NBFCs are not allowed to take demand deposits and face limitations in the type ofloans they can provide. NBFC can, for instance, give small business term loans to self-employed individuals but are notallowed to provide commercial loans to corporate entities.
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required documentation, including a clients bank statements and tax returns and check whether the
client has a credit bureau report (available for 60% of clients in my sample). Additionally, the Lender
solicits three independent trade references and verifies some of the provided information through a
site visit to the clients business. Lending decisions for uncollateralized loans are largely based on
estimated cash flows, and approximately 30% of prospective clients are screened out at this stage.
While none of the loans in the experiment carried any collateral security, borrowers faced strong
incentives for repayment. First, the Lender routinely offers follow-up loans at reduced interest rates to
clients with a good repayment history. Second, borrowers who default on their loans are reported to
Indias main credit bureau, implying a credible threat of future exclusion from formal sector borrowing.
This is especially salient given that for most firms interest rates on these loans while high by formal
sector standards are significantly below the cost of alternative sources of financing. As a result, default
rates are below 5%, which is above the figure for regular commercial loans, but much lower than default
rates observed for other uncollateralized products targeting clients with limited financial access.11 The
Lender classifies loans as delinquent if a client misses more than two monthly payments and remains
60+ days overdue. Loans that remain unsettled for 90+ days are classified as non-performing assets
(NPA), reported to the credit bureau, and referred to the Lenders collections department. A small
fraction of loans in the overdue category are restructured in direct negotiation between clients and the
Lender. To rule out selection bias, the sample excludes repeat borrowers and restructured loans.
The choice of product was guided by several considerations. First, an unsecured small business
loan is a prime example of a relationship loan with a comparatively low level of documentation. The
cash flow of small businesses is generally difficult to verify, and audited financials often reflect only
part of the applicants true financial position. In this environment, the lending decision relies heavily
on the lenders ability to incorporate soft information into the lending decision. Second, covenants
for this class of loan have no provisions for review or ex-post adjustments in the terms of lending. This
means that risk management occurs primarily through screening at the time the loan is sanctioned
(passive monitoring), rather than follow-up once a loan has been originated (active monitoring).12
This ensures that the performance of a loan reflects a borrowers actual credit risk, rather than ex-post
modifications to the terms of lending. Third, the Reserve Bank of India, which regulates lenders in this
market, closely prescribes the type of borrower information a lender is required to collect for this class
of loan. Thus, while products in this market are somewhat differentiated across banks, loan officers
11Karlan and Zinman (2009) and Bertrand et al. (2010) carry out experiments in the South African market for cashloans and report default rates between 15% and 30%. The loans used as a basis for the experiment reported in thispaper have a much larger ticket size, are longer maturity and cater to a segment of with significantly lower default risk.
12The distinction b etween active and passive monitoring is common among practitioners and in the literature, see forexample Hertzberg, Liberti, and Paravisini (2010)
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in the experiment were able to base lending decisions on information that was largely standardized,
as mandated by the regulator. As a further motivation for the experimental treatments, it is worth
noting that, while the market segment I study is served by a range of private and public sector lenders,
there are important differences in the lending models. At public sector banks, the lending decision for
personal and small enterprise loans up to a given ticket size tends to be delegated to local branches,
such that sales and credit assessment roles may coincide. Among private sector lenders, in contrast,
sales and credit assessment roles are generally distinct and the lending decision tends to be centralized.
3 Theoretical Framework
To guide the empirical analysis, this section develops a stylized model of the underwriting process.
I describe a sequential version of the Aghion and Tirole (1997) model of incentives inside the firm,
which provides a number of testable implications. The model takes the benefit of additional screening
a greater probability that bad news about a borrowers creditworthiness are detected as given and
focuses on sources of agency conflict within the bank that can be identified in the empirical analysis.
In the model, a loan officer (agent) and a risk manager (principal) are employed by the bank to
screen loans. All loans look ex-ante identical and the problem facing loan officers and risk managers
is to choose costly screening effort to differentiate between borrowers. Because the bank does not
observe borrower type, incentive contracts can be based only on the observable outcome of loans that
have been approved. The bank has limited capital and principal and agent may disagree over what
type of loans to make. Specifically, due to limited liability, the agent may have a lower threshold for
approving loans than a senior manager.13 The principal, on the other hand, is more concerned about
overall portfolio quality and may prefer to decline marginal loans so that the banks capital may be
deployed elsewhere at a higher return. The model illustrates how such scope for disagreement shapes
incentives for the collection, transmission and use of qualitative information.
The model abstracts from the experimental set-up by assuming that the principal, rather than
merely deciding whether to approve or decline a loan, has discretion over allocating the banks capital
to a recommended loan or an alternative project. The model additionally simplifies the setting of
Aghion and Tirole (1997), by assuming that when lending decisions are delegated the principal is not
involved in the lending decision, such that the agent is entirely autonomous in her decision-making.
13In an actual lending environment, such a divergence of interests is rather common and may arise from varioussources, such as limited liability, career concerns (Gibbons and Murphy 1992), differences in time horizons, discountrates and monetary incentives between loan officers and risk-managers. The model is agnostic about the source ofdivergent interests. The experiment exogenously induces an incongruence a divergence in interests by varying the powerof monetary incentives faced by principal and agent and hence their quality threshold for loan approval.
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3.1 A Simple Model of Credit Screening
Two agents, a risk manager (principal) and a loan officer (agent), indexed by i {P, A} are employed
by the bank to screen N loans. The problem facing principal and agent is to choose screening effort,
infer the quality of a loan and make a profitable lending decision. At the beginning of the game, and
before any screening takes place, the bank exogenously assigns formal authority, defined as the right
to make a final lending decision, to either the principal or the agent.
3.1.1 Sequence of Play
1. The bank exogenously assigns authority over lending decisions to the principal or the agent.
2. Principal and agent privately and sequentially gather information about loan quality.
3. If formal authority is assigned to the agent, the agent screens loans without the principalsinterference. If formal authority is assigned to the principal, the agent may recommend a loan for
approval and additionally disclose non-verifiable information about loan quality to the principal.
4. The party holding formal authority makes a final and irreversible lending decision. Loan perfor-
mance is observed and payoffs are realized.
3.1.2 Loans
Each loan is associated with an ex-ante unknown but ex-post verifiable benefit B for the principal and
b for the agent. A loan made by the principal yields benefit B to the agent and a loan suggested by
the agent yields benefit b to the principal. For simplicity, suppose that N loans are screened, but only
two of these loans are relevant so that one loan yields benefit B > 0 to the principal and the other
yields zero. Similarly, one loan yields benefit b > 0 to the agent and the other yields zero. The ex-ante
probability that principal and agent agree in their assessment and prefer to approve the same loan is
denoted by (0, 1], the parameter of congruence. The experimental treatments, which I describe in
the next section, allow me to induce exogenous variation in this parameter.
3.1.3 Information and Screening
At the beginning of the game, all loans look identical and principal and agent must collect information
to differentiate between them. If the agent exerts screening effort e [0, 1) at private cost c(e), he
learns his expected benefit with probability e and remains uninformed with probability 1 e. Similarly,
if the principal exerts screening effort E [0, 1) at private cost c(E), she becomes informed about her
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benefit from approving the loan with probability E and remains uninformed with probability 1 E.
For both principal and agent, the payoff from approving a bad loan is sufficiently negative that an
uninformed party will always prefer to decline a loan. This corresponds to the prior that the average
loan in the population yields a negative payoff, so that it is never optimal to approve a loan when
the screening process does not reveal any information about borrower type. When no loan is made,
principal and agent earn the outside payments B = b = 0. As an extension, which allows me to
investigate the effect of incentive alignment on communication, I also consider the case in which an
informed agent can disclose information he may hold about the quality of the loan to the principal.
3.1.4 Preferences
For simplicity, I assume that principal and agent are risk-neutral, so that for a given level of effort
and implemented lending decision, the agents expected utility is uA = b c(e) and the principals
expected utility is uP = B c(E). To further simplify the exposition, and without loss of generality,
I assume that effort entails disutility c(E) = 1/2 E2 for the principal, and c(e) = 1/2 e2 for the agent,
respectively.
3.2 Screening Effort and Lending Decisions
3.2.1 Lending decisions under delegation
To motivate the Baseline Treatment in the experiment, consider first the case in which formal authority
over the lending decision is delegated to the agent, who screens loans without the interference of
a supervisor.14 The agent exerts screening effort, which comes at private cost 12
e2 and learns his
expected benefit from approving the loan with probability e. With probability 1 e, the agent remains
uninformed, declines the loan and earns outside wage b = 0. Thus, the agents expected utility is
uA = eb 1
2e2 (1)
and the agents choice of effort is ed = b. Hence, when lending decisions are delegated, the agent
chooses his privately optimal effort level ed and makes a decision without the principals interference.
14Note that this implies that, as in the empirical lending environment I study, a supervisor can overrule a subordinateonly on a positive, but not a negative recommendation. This is a departure from Aghion and Tirole (1997), who assumethat an agent who remains uninformed solicits and follows the principals assessment.
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3.2.2 Lending decisions under supervision
How are incentives to collect information affected when lending decisions are made in a hierarchy? To
match the experimental design and empirical lending environment, I next consider the case in which
loans are screened sequentially by the principal and the agent. All loans are first screened by the
agent. With probability e, the agent is informed and can make a recommendation. With probability
E, he faces a principal who is informed and makes a decision, yielding benefit B to the agent. With
probability 1 E, however, the agent faces a principal who is uninformed and therefore optimally
follows (rubber-stamps) the agents suggestion, yielding benefit b to the agent. With probability 1 e
the agent remains uninformed and earns b = 0. Thus, the agents expected utility under supervision is
uA = e
EB + (1 E)b
12
e2 (2)
When a loan is recommended by the agent for approval it is reviewed by the principal. As in the
experiment and the empirical lending environment, the principal reviews only loans not previously
screened out by the agent (that is, the mass of loans e).15 With probability E the principal learns his
benefit from making the loan, makes a lending decision and earns payoff B. With probability 1 E,
the principal learns nothing, optimally follows the agents suggested decision and earns B. Thus, the
principals expected utility is
uP = e
EB + (1 E)b 12
E2
(3)
As is intuitive, in this setting, principal and agent choose effort strategically. I consider a Perfect
Bayesian Equilibrium of this game, which rules out the possibility that an agent exerts no screening
effort and recommends all loans for approval. In this case, the first order conditions that follow from
(2) and (3) define the principals and the agents reaction curves for information gathering and have a
unique intersection.
Es = B b (4)
es = E(B b) + b (5)
These conditions make a number of intuitive predictions. First, the principal supervises more when
her stake is high and the congruence parameter is low, so that she is likely disagree with the agents
decision. Second, the agents initiative is decreasing in the principals monitoring effort E. This
15This structure of decision making is rather common in retail lending and corresponds to the case where sales andapproval channels are separate and loans declined at the branch level are not sent to the banks credit department forreview.
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property of the model illustrates the disincentive effect of supervision. The intuition for this result is
straightforward. Whenever there is scope for disagreement between the principal and the agent, an
increase in the principals monitoring effort makes it more likely that the agents decision is overturned.
This, in turn, reduces the agents expected return from exerting effort and collecting relevant borrower
information. Third, when = 1, so that there is no scope for disagreement between principal and
agent, the agent exerts optimal screening effort and the principals screening effort goes to zero such
that she always trusts and rubber-stamps the agents decision.
The model thus generates the following testable predictions, describing the effect of organizational
structure on loan officers incentives to acquire information.
Proposition 1 (The Disincentive Effect of Supervision) The agent exerts less effort under supervision.
This follows directly from a comparison of (2) and(6), which shows that
E(B b) + b
b and hence
e
s e
d for all E > 0 and < 1. Proof: see Appendix A.
Proposition 2 The agent invests greater effort in gathering information when her preferences are
more closely aligned with those of the principal: es/ > 0. Proof: see Appendix A.
Note that this basic framework also makes reduced-form predictions about the use of qualitative
information communicated by reporting loan officers. As the interests of principal and agent become
more closely aligned, and approaches one, the principal reduces her monitoring effort (E/ < 0).
This implies that an agents positive recommendations are less likely to be overturned and information
collected by a reporting loan officer is more likely to affect the banks ultimate lending decision. Finally,
this also implies that an increase in the potential for conflict between the different layers of the banks
corporate hierarchy induces frictions that reduce the volume of lending as any loan recommended
for approval is more likely to be turned down. As we shall see, results from the experiment provide
evidence consistent with these two additional empirical predictions.
3.2.3 Communication
The model can also shed light on the effect of organizational structure on incentives to communicate
information about a potential borrowers credit risk. To see this, I introduce the possibility that
agents can disclose private (non-verifiable) information to the principal, which reduces the principals
marginal cost of investigation to cc(E)/E < c(E)/E for any level of monitoring effort E > 0.
This leads to a shift in the principals reaction curve and increases the principals monitoring effort.
In the experiment, I operationalize this idea by allowing loan officers to send an internal, non-verifiable,
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risk rating to their manager. The availability of this additional information might be thought of as
allowing the manager to target any additional screening effort towards a salient subset of information
contained in a clients loan file. In this way, the experiment makes communication observable and
allows me to test the following prediction.
Proposition 3 (Communication) The agent discloses more information when incentives with the
principal are more closely aligned. Proof: see Appendix A.
The intuition for this result is straightforward. When the interests of principal and agent are mis-
aligned, denoted by a low congruence parameter , an agent who shares private information increases
the risk of being overruled by an informed principal. By contrast, when the interests of principal and
agent are aligned, the agent benefits from sharing information with the principal, as a principal with
aligned interests (high ) is likely to implement the agents preferred decision.
3.2.4 Testable implications
The model gives rise to the following testable predictions. First, relative to the baseline case of
decentralized decision-making, the observable effort of reporting loan officers should decline under
supervision. Second, in a hierarchy, the screening effort of loan officers is increasing in the degree
of incentive alignment with their senior managers. Third, loan officers will disclose more private
information about proposed loans when their incentives are more closely aligned with those of the
loan approving managers. Finally, when congruence between loan officers and risk managers is high,
managers monitor less and are therefore more likely to follow the agents recommended decision.
To test these predictions, the experimental treatments vary (i) the allocation of formal authority
over the lending decision and (ii) the structure of performance pay inside the bank. In order to identify
the sources of agency conflict highlighted in the model, I vary the congruence parameter by altering
the alignment of performance pay between loan officers and senior managers.
In the experiment, loan officers and risk managers were awarded the conditional payments ai for
loans that were approved and performed, bi for loans that were approved and subsequently became
delinquent and a payment ci for loans that were declined. Hence, upon observing an informative signalabout a borrowers creditworthiness, the decision rule for approving a loan is given by piai+(1 pi)bi
ci,16 where pi denotes the expected probability of performance. This simply states that a loan officer
will approve a loan if her expected benefit from making the loan is greater than the outside payment
16Throughout the paper, I assume that loan officers prior about the average loan in the population is such thatloan officers and managers will always prefer inaction to approving a loan when no information about a borrowerscreditworthiness is obtained from the screening process.
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ci, which is made if the loan is declined. This decision rule defines a threshold probability for loan
approval as a function of the incentive parameters for loan officers pa(aa, ba, ca) and senior managers
pp(ap, bp, cp), respectively. In the experiment, I alter the incentive payments faced by loan officers
and supervising risk-managers, such that interests between reporting loan officers and loan approving
managers are either aligned ( = 1) and pa = pp or divergent ( < 1) and pa < pp.
Finding evidence consistent with the predictions of the model would, first, provide support for the
hypothesis that a banks ability to screen borrowers is constrained by the presence of agency conflict
inside the firm and, second, shed light on the interaction between performance pay and organizational
structure in shaping firm performance. While any incentive contract observed in an empirical lending
environment is likely to be endogenous to the firms performance (Bandiera et al. 2007, Prendergast
1999, Chiappori and Salanie 2003), the experimental design used here allows me to induce exogenous
variation in the structure of decision-making, thus allowing for an identification of causal effects.
4 The Experiment
4.1 Basic Setup of the Intervention
In the experiment, 125 loan officers, drawn from the staff of five commercial banks evaluated loan ap-
plications from a database of 325 loans, assembled in cooperation with a large commercial lender. The
exercise was carried out at two dedicated experimental labs in the western Indian city of Ahmedabad
between May and August 2010, and participants completed a total of 3 , 042 lending decisions over the
course of the experiment.
Loan officers invited to participate in the experiment were recruited in cooperation with the regional
offices of five commercial banks. Individuals identified by these partner institutions were contacted
by a member of the local lab staff and invited to attend an introductory presentation to familiarize
themselves with the exercise and experimental protocol. Loan officers who agreed to participate were
then contacted on a weekly basis to arrive at the lab at a pre-arranged time to complete an experimental
session. Summary statistics for the pool of participants appear in Table 1.
When participating loan officers arrived at the lab, they were randomly assigned to one of three
experimental treatments, under which they evaluated a set of six loan applications per session. Ran-
domization was carried out at the loan officer and session level to ensure a sequence of treatments
orthogonal to loan officer characteristics, treatment type and composition of the participant pool. The
loan files assigned to each loan officer were randomly and independently drawn from the database of
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historical loans, subject to the constraint that no officer would be assigned the same file more than
once. To add to the realism of the lending environment, loans shown to participants included loans
that had performed, loans that had defaulted and loans that had been declined by the Lender.17 Par-
ticipants knew that they were evaluating actual loans, but had no information on whether a loan had
been previously made by the Lender.
Each session of the experiment began with a standardized one-on-one presentation by the lab
administrator, introducing the loan officer to the assigned treatment. Each treatment varied two
features of the decision-making process: the assignment of decision rights to either principal or agent
and the performance pay faced by the two parties. The participants were briefed on these features
according to a standardized protocol and completed a short quiz to verify their understanding of the
treatment prior to beginning the exercise.
Participants were then logged into a customized software interface (see Figure 6 for a screenshot),
which displayed the randomly assigned sequence of loan files. The information for each loan consisted
of the complete pre-sanction documentation, as available to the Lender at the time the original lending
decision was taken. Participants were able to go back and forth between the different sections of the
credit file and faced no time constraint in completing the exercise. After reviewing this information,
loan officers were then asked to assess the credit risk of each applicant along eighteen rating criteria,
grouped into the categories personal risk, management risk, business risk and financial risk. In the
last step, participants then decided to approve or decline the loan. 18 Throughout the experiment, a lab
administrator was available to answer questions and ensure that there was no communication among
the participants during the exercise.19
In a subset of experimental treatments, participants were randomly assigned to play the role of a
supervisor. In this setting, a subordinate loan officer (agent) was able screen out loans, which were
then not reconsidered by the risk manager (principal), but did not have the authority to approve a
loan. Thus, a supervisor was able overrule a subordinate on positive, but not on negative lending
decisions. This corresponds to the common practice in the real lending environment I study where,
for instance, loans declined at the branch level are not passed on to the banks credit department for
a second assessment.17The ratio of performing, non-performing and declined loans was kept constant throughout the exercise at 4 per-
forming, 1 non-performing and 1 declined loan per session. This ratio corresponds to the ratio for comparable loans atcommercial banks in India and was not disclosed to the participants. In separate robustness checks, I test for learningduring the exercise and check whether lending decisions approached the population ratio of good and bad files but findno evidence that participants learned to infer the ratio of good to bad files over the course of the exercise.
18The internal risk ratings assigned during the exercise were not binding, such that participants were free to approveor reject a loan irrespective of the assigned rating.This corresponds to the standard practice in the market I study, whereloans to firms with a turnover of less than Rs 1,000,000 receive an internal credit rating, but the lending decision is notbased on a formal credit scoring model.
19All lab administrators were employees of Ahmedabad Office of the Center for Microfinance.
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Throughout the experiment, participants faced meaningful monetary incentives based on their lending
decisions and the outcome of the loans they approved. To ensure that monetary stakes were perceived
as meaningful by the participants, the average payment was calibrated to approximately twice the
hourly wage of the median loan officer. Participants received a show-up fee of Rs 100 (approximately
$2.15) and a performance bonus of up to Rs 300 (approximately $6.45) awarded at the end of each
experimental session.20
4.2 Experimental Treatments
I implement three experimental treatments, summarized in Table A below. The treatments vary, first,
the assignment of formal authority over the lending decision to either a risk manager (principal) or
loan officer (agent) and, second, the alignment ofmonetary incentives between the two parties.
To induce exogenous variation in the probability threshold for accepting a loan pi, the experimental
treatments alter the structure of performance pay faced by loan officers and risk-managers. I vary the
pa. Each treatment specified three contingent payoffs for loan officer and manager, conditional on
the final lending decision and the outcome of loans that were approved. These payoffs distinguished
between a payment a for a loan that was approved and performed, a payment b, for a loan that was
approved and became delinquent and a payment c, for a loan that was declined. To facilitate notation,
I denote these payments by the triple (ai, bi, ci). Throughout the experiment, loan officers faced the
incentive scheme (20, 0, 10), while risk managers faced either identical monetary incentives (20, 0, 10)
or more high-powered performance pay, which carried a penalty for approving loans that subsequentlybecame delinquent (50, 100, 10).21 The first combination of incentive payments corresponds to the
case of congruent interests and identical thresholds for approving a loan pa = pp, the second combina-
tion of incentive payments corresponds to the case of misaligned incentives and pa < pp. In this latter
case, a loan-approving manager is more stongly incentivized on the quality of loans she originates than
the reporting loan officer, which implies a higher quality threshold for approving a loan.
As in the empirical setting, loan officers could be incentivized only based on outcomes that were
observable to the bank. All incentive payments, as well as the show-up fee, were awarded by the lab
administrator after the de-briefing which concluded each session of the experiment.22
20Whenever lending decisions were made by a hierarchy, consisting of a loan officer and a risk-manager, all performancepay was conditional on the lending decision of the manager, who held formal authority over the lending decision. Thiscaptures the fact that, as in the empirical setting, the bank only observes the outcome of loans that are approved.
21As in the empirical setting, loan officers could be incentivized only based on outcomes that were observable to thebank. Therefore, whenever a loan was declined at any level of the screening process, both parties received payoffc. Thismeant that a loan officer who suggested a loan for approval which was subsequently turned down by the manager wasnot rewarded for a correct recommendation, since the outcome of the loan was not observed by the bank. Similarly, if aloan was screened out by the agent, both parties received the payment c.
22In the de-briefing participants also received feedback on the accuracy of their lending decisions and were shown a
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4.2.1 The Baseline Treatment
This treatment was assigned to 107 loan officers, covered a total of 1,629 lending decisions and serves
as the benchmark for all comparisons throughout the experiment. Under the Baseline Treatment, loan
officers were given complete autonomy over the lending decision. Participants were able to review
all information contained in a prospective clients credit file, provided a qualitative assessment of the
applicants credit risk and made a decision to approve or decline the loan.
4.2.2 The Supervisor Treatment
With this treatment, which was assigned to 102 participants and covered a total of 786 lending de-
cisions, I test Proposition 1 of the model. The model predicts that, as a loan officer loses influence
over the final lending decision, incentives for the acquisition of information are blunted. Hence, for
any value of the congruence parameter < 1, the agents effort under supervision will be lower thanthe agents effort in the Baseline case of decentralized decision making.
In the Supervisor Treatment, formal authority was exogenously assigned to a senior manager.
Participants assigned to this treatment were aware that their recommended lending decisions would
be reviewed by a manager with the authority to overrule their recommendation. The decision making
process under the Supervisor Treatment proceeded as follows. Loan officers were presented with a
sequence of randomly assigned loan files. They provided a qualitative risk assessment and were able
to either decline a loan or forward it to the manager for approval. For any loan that arrived at the
risk-managers desk with a loan officers recommendation to approve, the risk manager had access to
all hard information contained in the loan file, and was additionally able to review soft information
in the form of the subordinate loan officers qualitative assessment of the clients credit risk. As in
the real lending environment I study, loans screened out by the banks front-line loan officers were not
reconsidered at higher levels of approval.
4.2.3 The Aligned Supervisor Treatment
This treatment is designed to test Proposition 2 of the model. The model shows that, the alignment
of incentives between principal and agent increases the probability that a reporting loan officers
recommendation will be followed, thus mitigating the disincentive effect of supervision ( e/ > 0).
The Aligned Supervisor Treatment was assigned to 96 loan officers and covered a total of 627
lending decisions. The protocol for this treatment was identical to the Supervisor Treatment, with the
scorecard comparing their decisions against the observed ex-post performance of each loan.
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exception that the introductory briefing emphasized that loan officers now faced a supervisor whose
monetary incentives were aligned with their own. In practical terms, this meant that, in contrast to
the previous treatment, the risk manager was not penalized for approving a loan that subsequently
became delinquent.
Table A: Summary of Experimental Treatments
Treatment Summary
Baseline (No Supervisor) One stage of screening
Loan officer reviews loan, assigns risk rating, makes autonomouslending decision
Supervisor Two stages of screening, divergent performance pay
Loan officer reviews loan, assigns risk rating Risk manager reviews escalated loans, makes final decision
Aligned Supervisor Two stages of screening, identical performance pay
Loan officer reviews loan, assigns risk rating
Risk manager reviews escalated loans, makes final decision
4.3 Empirical Specification
In the subsequent empirical analysis, I focus on observable screening effort, lending decisions and the
profitability of lending under alternative structures of decision making. Throughout the analysis, I
consider four primary outcomes of interest:
1. Screening Effort measured as loan officers total evaluation time for each loan.
2. Lending Decisions measured as a dummy variable equal to one if a loan is approved.
3. Loan Performance measured as a dummy variable equal to one if a loan was in default.
4. Profitability measured as profit per loan, net of the lenders cost of capital.
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Unless otherwise indicated, I estimate the following treatment effects specification for lending decisions
made by loan officer i on loan l
Yil = + 1 Supervisor + 2 Aligned + l + i + s +
ilXil + il (4.1)
where Yil is one of the four outcomes of interest, Supervisor is an indicator variable taking on a
value of one if a loan was evaluated under supervision and Aligned is a dummy variable taking on
a value of one if, conditional on a loan being evaluated in a hierarchy, performance pay between the
information collecting loan officer and the loan approving manager was aligned. I additionally control
for loan officer and supervisor fixed effects, denoted by i and s, loan fixed effects l and a vector of
randomization conditions and additional controls Xil.23 The disturbance term il is clustered at the
credit officer and session level to capture common shocks and serial correlation in decisions taken by
the same credit officer within the same session of the experiment.
In this specification, the treatment effect of supervision is estimated by the Supervisor Treatment
and ts = 1, while the treatment effect of supervision with identical performance pay is estimated
by the Aligned Supervisor Treatment and tas = 1 + 2. Two statistical test are of interest. First,
testing the hypothesis ts = 0 provides evidence whether an increase in hierarchical distance leads to
measurable difference in outcomes. Second, testing ts = tas provides evidence on whether, conditional
on loans being evaluated in a hierarchy, these effects are modified when monetary incentives between
information-collecting loan officers and loan-approving managers are more closely aligned.
The basic identification assumption underlying these tests is the random assignment of loan officers
across treatments. To verify that this assumption is met, Table A1 reports tests of random assignment,
comparing the means of pre-treatment characteristics across treatment groups. None of the means are
significantly different from the Baseline, indicating that the randomization was successful.
An additional concern in the present experimental setting is the possibility that the estimation of
causal effects may be confounded by the occurrence of learning during the exercise. To address this
potential concern, Figure 2 plots the percentage of correct recommendations by the total number of
experimental sessions completed by each credit officer. The graph shows a that there is an upward
trend in correct decisions over the first few sessions, suggesting the presence of a moderate learning
effect. To account for this pattern, I control for the number of sessions completed by each participant
in additional robustness checks but find that adding these controls does not alter the main results.
23The treatments described in this paper were part of a series of experiments carried out at the same location. Thevector of randomization conditions therefore controls non-parametrically for the five randomization strata from whichassigned treatments were drawn and an indicator variable for the experimental lab.
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5 Data and Descriptive Evidence
My empirical analysis draws on data from two main sources. The primary dataset consists of the
experimental data and contains detailed information on each participants lending decisions, risk ratings
and personal characteristics. Each observed lending decision is then matched with firm and loan-level
data, extracted from the proprietary database of the Lender. The resulting dataset covers 3,042 lending
decisions made by 125 loan officers on a sample of 325 loans (drawn from a database of approximately
1,000 borrower profiles). The dataset includes 1,629 observations where the lending decision was
delegated to a loan officer and 1,413 observations where the final lending decision was centralized at
the level of a senior risk manager.
5.1 Participants and Experimental Data
Table 1 presents summary statistics for the pool of participants and lending decisions made over the
course of the experiment. As the figures indicate, this was a sample of highly experienced loan officers.
On average, participants had more than 20 years of work experience in banking, with at least one
year in retail or small enterprise lending. Loan officers were drawn from all levels of their respective
banks corporate hierarchy and ranged from trainees to senior managers with substantial experience
in entrepreneurial finance. Nearly half of the participants (49%) had previously served as a branch
manager or in a comparable management role at the banks regional office. The level of education in the
sample was high, with nearly all participants having completed at least a post-secondary qualificationand 23% holding the equivalent of a masters degree in accounting, business or finance.24 Table
A.3 explores the representativeness of the participant pool and shows that the demographics of loan
officers who participated in the present study are, in fact, remarkably similar to those of the employee
population of a large commercial bank.
The remainder of Table 1 (Panel B) reports descriptive evidence on the participants lending de-
cisions during the experiment. Lending decisions are recorded as a dummy variable equal to one if a
loan is approved and zero otherwise. The accuracy of lending decisions is measured by comparing each
decision to the ex-post performance of the loan as recorded in the proprietary database of the Lender
(described in greater detail the next section). Participating loan officers completed an average of 14
experimental sessions in which they evaluated 74 loans. Overall, loan officers were conservative in their
lending decisions. In a sample that included 30% of loans classified as delinquent, only 66% of all loans
24Since one of the experimental labs was linked to the corporate training center of a large commercial bank, therewas also variation in the regional origin of the participants. The majority of participants were bank employees from thestate of Gujarat (76%), overall participants in the sample came from 14 different Indian states and Union Territories.
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evaluated during the experiment were approved.25 The data further highlight that even for a group
of highly experienced loan officers, distinguishing between good and bad borrowers was a challenging
task in this observably high-risk market segment. While loan officers correctly identified and approved
72.81% of all ex-post performing loans, only 52.33% of all non-performing loans were screened out.
This suggests that a non-trivial share of defaults in the sample may be due to non-idiosyncratic reasons
or factors outside the scope of the data available to the Lender at the time the loan was approved.
The experimental data further recorded the loan officers qualitative assessment of credit risk for
each loan. Whenever a loan was evaluated in the exercise, loan officers were asked to provide a
subjective assessment of the applicants credit risk along by completing a standardized credit rating
form consisting of 18 standard questions which allowed the loan officer to assign a credit score from
1 (low risk) to 5(high risk). These credit scoring questions were adapted from the internal format
used by a leading commercial bank and grouped into the sub-categories personal risk, business risk,
management risk and financial risk. All risk ratings are qualitative in the sense that they do not
correspond to a verifiable number (such as audited financials), and cannot be easily quantified, but
may differ in their degree of verifiability.26 For the purpose of the subsequent statistical analysis, I
define the overall rating as the sum of all individual ratings for l evaluated by loan officer i. Each of the
four sub-category ratings is defined as the arithmetic mean of all individual ratings belonging to the
respective sub-category for each loan. To simplify the interpretation of the empirical results presented
in the next section, all risk rating variables used in the regression analysis are standardized to have
mean zero and standard deviation one. Table 1, Panel C presents descriptive evidence on risk ratings.
Two patterns stand out. first, the ratings are consistently higher for the sample of ex-post performing
than for the sample of ex-post defaulting loans, which provides suggestive evidence that the qualitative
risk ratings do have informative content. Second, the variance of qualitative risk ratings is higher for
comparatively less verifiable risk-rating categories, perhaps indicating that less verifiable information
is inherently noisier and therefore more difficult to communicate.
Whenever lending decisions in the experiment were made in the context of a hierarchy, all risk
ratings assigned by the reporting loan officer were reported to the supervising risk manager. Thus, the
loan officers qualitative risk ratings provide with a precise measure of qualitative or soft information
communicated inside the hypothetical bank under alternative experimental treatments. It should
25See also Banerjee, Cole, and Duflo (2009) for evidence on incentives and lending behavior in Indian banks.26In other words, there are differences in the degree to which a given category of risk ratings can be backed up by
hard information. For instance, while both a loan officers subjective assessment of a clients personal risk and financialrisk have no direct hard information equivalent, the loan officers impression of a clients personal risk is likely to involvea greater degree of subjectivity than an assessment of financial risk which can be backed up by the clients auditedfinancials. See (Liberti and Mian 2009) and (Hertzberg et al. 2010) for related definitions of qualitative information.
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be noted that there is a nuanced difference between the definitions of qualitative information in the
related literature (Liberti and Mian 2009, Hertzberg, Liberti, and Paravisini 2010) and the idea as it
is operationalized here. Related work on the use of soft information in lending generally assumes that
the agent has privileged access to information that is inaccessible to the principal, such as a personal
interview with the client. The experimental design departs from this assumption in that both parties
have access to the same hard information. Therefore, in the context of my experiment, the signal
transmitted to the principal constitutes qualitative information in the sense that it cannot be readily
verified, but is more accurately interpreted as an additional non-verifiable signal akin to a second
opinion on a loan.27
5.2 Loan Database
Throughout the experiment, lending decisions were based on a dataset of 325 historical loans, assembled
from the proprietary database of a large commercial lender.
Each credit file contains the complete personal and financial information available to the Lender at
the time the loan was approved and is matched with one year of monthly repayment history from the
collections database of the Lender.28 The information in each loan file was grouped into the following
primary categories, corresponding to the sections of the Banks standard application: (1) basic client
information including a detailed description of the clients business, (2) documents and verification
(3) balance sheet and (4) income statement. In addition, participants in the experiment had access to
three types of background checks for each applicant: (5) a site visit report on the applicants business,a (6) site visit report on the applicants residence and (7) a credit bureau report, which was available
for a subsample of 40% of all applicants and summarizes the clients total outstanding balance as well
as the number of current and overdue accounts.
To ensure consistency in the class of loans included in the sample, I focus on unsecured retail
loans to self-employed individuals with a ticket size between Rs 100,000 (approximately $2,000) and
Rs 500,000 (approximately $11,000),29 and a tenure of 12 to 36 months, drawn randomly from the
universe of loans processed by the banks branches in six regions. To rule out potential bias arising
from vintage effects, I consider only loans originated in 2008 Q1 or 2008 Q2. In addition, I restrict the
sample to new borrowers on whose repayment capacity the lender has no prior information.
27Sequential screening processes of this type are, for example, commonly used in mortgage underwriting.28Data were collected and de-identified at the lenders headquarters. Each file underwent an additional round of
screening prior to its inclusion in the exercise to ensure that no confidential information could be inferred from thecontent of the file.
29Loans of this ticket size account for less than 15% of the Lenders total unsecured retail lending. I focus on thesecomparatively larger ticket size loans because these loans play a more important role in financing entrepreneurship andare b etter documented than smaller ticket personal loans.
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Using standard definitions of credit delinquency, I distinguish between performing and non-performing
loans. I classify delinquent loans as loans on which monthly installments remain outstanding for 60+
days. After this period, the client receives a written notice and visit from a branch level collections
officer. If a loan remains outstanding for more than 90 days, it is classified as NPA. Among loans that
are in default, defined as 60+ days overdue, delinquency typically occurred early in the contract, with
the median defaulting loan remaining current for only four months. Using a conservative estimate of
the Banks cost of capital, the median profit for a performing loan in the sample is approximately Rs
25,576 ($ 550). Figure 1 plots the distribution of loan-level profit for the sample of loans. The figure
illustrates that, from the lenders perspective, the loss from approving a bad loan, generally implying
a loss in excess of the principal, is much greater than the opportunity cost of foregoing a profitable
lending opportunity.
In addition to non-performing loans, the database contains a subsample of loans that were originally
rejected by the lender. Reasons for rejection included incomplete or inconsistent documentation,
excessive debt burden or a known history of default. While the sample includes data on loans that
were declined by the lender and classifies them as loans that a loan officer should reject based on
available information, I do not observe the counterfactual performance of these loans had they been
made by the Bank. Decisions on rejected loans are therefore not taken into account in any of the
subsequent estimations pertaining to loan or session level profit.
Before turning to the main analysis, I explore to what extent loan officers could infer a borrowers
credit risk based on hard information alone, Table 2 reports mean comparisons of audited financials
for performing and non-performing loans. As is evident from these figures, there are several hard
information characteristics that distinguish performing from non-performing loans. Borrowers who
defaulted on their loans had substantially lower total annual income, earnings before interest and
taxes EBIT and investment expenses as well as substantially lower ratios of monthly debt service
to income and sales compared to businesses who remained current on their obligations. Somewhat
counterintuitively, borrowers who repaid their loans also had a significantly higher overall level of
debt. This is explained by the fact that in the market I study, the observably highest risk borrowers
are factually excluded from institutional credit and therefore have low average levels of pre-existing
debt. Finally, a simple mean comparison suggests that the age of a firm is a useful predictor of default,
with younger businesses being significantly more likely to default. Taken together, these two pieces of
evidence suggests that, while there are a number of hard information criteria that reliably distinguish
between borrower types, qualitative information plays an important additional role in differentiating
between credit risks.
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6 Empirical Results
The empirical analysis proceeds in two steps. I first show how the structure of decision-making inside
the bank affects incentives for the acquisition, communication and use of qualitative information.
Second, I explore how the structure of decision making affects lending decisions and profitability.
6.1 Incentives Inside the Bank
6.1.1 Incentives to acquire information
In this section, I first examine how the structure of the decision-making process within the bank affects
incentives for the acquisition of borrower information. Proposition 1 in the model leads us to expect
that greater hierarchical distance between the initial screener and the originator of a loan discourages
screening effort among the banks downstream loan officers. To test this hypothesis, I estimate the
baseline specification using total evaluation time per loan as a proxy of screening effort as the dependent
variable. Unless otherwise indicated, the omitted category in all regressions is the Baseline Treatment,
in which lending decisions are delegated to the banks loan officers.
Table 4 presents the results. I first present estimates from a specification without fixed effects and
then, in columns (2) to (4), successively add individual, time and loan fixed effects. The treatment effect
estimates show that screening effort declines relative to the Baseline Treatment whenever loan officers
do not have final authority over the lending decision; the treatment effect of supervision is negative
throughout and statistically significant in three of the four reported specifications. The magnitude of
the disincentive effect of supervision is substantial. Taking the estimates at face value, the presence
of a supervisor reduces screening effort by 6% to 7%, relative to the case in which loan officers make
autonomous lending decisions. These results are consistent with incentive theories of delegation, as
developed in Aghion and Tirole (1997) and Stein (2002) and existing empirical studies that have taken
these theories to the data in a banking context, such as Liberti (2003).
Building on these findings, I next explore whether and to what extent incentives for the collection
of information are affected by the structure of performance pay inside the bank. Proposition 2 in
the model suggests that an that an increase in the alignment of incentives between reporting loan
officers and loan approving managers can mitigate disincentives in the acquisition of information that
arise from the shift towards a more hierarchical lending model. The intuition behind this prediction is
straightforward. When a loan officer faces a manager with more closely aligned monetary incentives,
recommendations passed on by the loan officer are more likely to be followed at higher levels of approval.
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This, in turn, restores the loan officers control over lending decisions, thus strengthening incentives
for the collection of information about the credit risk of prospective borrowers.
In the second row of Table 4, I report estimates of the effect of incentive alignment on the screening
effort of the banks downstream loan officers. The coefficient estimates are positive and statistically sig-
nificant throughout and show that, when monetary incentives inside the bank are aligned, the screening
effort of reporting loan officers increases by up to 9% relative to the basic Supervisor Treatment. At
the foot of Table 4, I additionally report joint F-Tests of the two supervision coefficients. The results
show that when the initial screener and the originator of the loan face identical performance pay effort
is in fact not statistically different from effort under the Baseline Treatment (p-values > .10).
Taken together, these results provide evidence of a strong and economically significant disincentive
effect of supervision, but also suggest that the careful design of monetary incentives can be a powerful
tool to mitigate agency problems in credit markets that necessitate a more hierarchical lending model .30
6.1.2 Incentives to communicate: how reliable is qualitative information?
Does organizational design affect the quality of information that is transmitted inside the firm? The-
ory suggests moral hazard in communication as an important mechanism through which hierarchical
distance may impede a banks ability to screen borrowers and provide credit in an informationally
opaque market. In this section, I test this proposition directly, using qualitative risk ratings assigned
to each loan that was evaluated in the experiment as an observable measure of communication.
In the model, Proposition 3 illustrates under which circumstances a reporting loan officer would
want to restrict information disclosed to a supervisor. Whenever monetary incentives and therefore
perceived payoffs from approving a marginal loan are misaligned, a loan officer who discloses private
information about a loan increases the risk of being overruled by an informed manager. Consequently,
we would expect the degree of information disclosed by a reporting loan officer to be increasing in the
alignment of performance incentives with the loan-approving manager.
Figures 4 and 5 provide prima facie evidence in favor of the hypothesis that the alignment of
monetary incentives within the bank improves the reliability of communicated risk-assessments. The
two figures plot the kernel densities of internal risk ratings for performing and non-performing loans,
respectively, and show that when the screener and the originator of a loan face identical performance
pay, the distribution of these distributions differs significantly from the Baseline; Internal risk rat-
ings for non-performing loans have significantly lower mean under aligned incentives. Similarly, the
30It is, moreover, worth noting that these results speak against an explanation based on moral hazard in teams. Ifloan officers were tempted to free-ride on the effort of a supervisor, one would not expect this effect to be diminishedwhen incentives between loan officers and managers are more closely aligned.
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kernel density plots show that under aligned monetary incentives, loans which ultimately performed
received significantly higher risk ratings. A Kolmogorov-Smirnov test rules out the equality of these
distributions at the 5% level, which suggests that the alignment of incentives at different levels of the
decision-making process improves the banks ability to distinguish between credit risks.
To test this proposition more formally, I estimate the informative content of internal risk ratings as
a predictor of default. The outcome of interest in the regressions I estimate is a dummy variable taking
on a value of one if a loan became delinquent (defined as being 60+ days overdue) and zero otherwise.
On the right hand side, I add interactions between each treatment and the risk ratings. To facilitate
the interpretation, all risk ratings are normalized to have mean zero and standard deviation one so
that coefficient estimates may be interpreted as the effect of a one standard deviation improvement in
the reported risk rating on the probability of default. The results differentiate between the overall risk
rating and its four components, personal risk, management risk, business risk and financial risk.
Table 5 reports the results. In column (1), I first estimate the effect of the reported overall risk
ratings on the probability of default. In columns (2) to (5), I then consider each of the sub-categories of
the qualitative risk rating in ascending order of verifiability, beginning with personal risk, and ending
with financial risk. Interestingly, the estimates show that, overall, qualitative risk ratings are a strong
predictor of default. In the Baseline Treatment (column 1), a one standard deviation improvement of
the overall risk rating is associated with a 10% decline in the probability of default. In columns (2) to
(5), I repeat the exercise for each sub-component of the qualitative risk rating. Because the correlation
between the sub-components of the qualitative risk-rating is high, I do not control for the remaining
components of the risk-index in these regressions. The point estimates range from 6% to 10% decrease
in the probability of default for a one standard deviation improvement in the respective risk rating
and are significant at the 1% level throughout.
In Table 5, rows four and five, I next turn to the interaction effects between the internal risk-rating
and the the two supervision treatments. The coefficient estimates indicate that internal risk ratings are
in fact not significantly less informative when loans are evaluated in a hierarchy. While the coefficients
on three of the four sub-category interactions are positive, suggesting that signals become somewhat
more noisy when transmitted across the tiers of a corporate hierarchy, the interaction terms with the
Supervisor Treatment do not atta