Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital...
Transcript of Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital...
Experience Driving Innovation
Sue CarterVice President,Global Commercial Industries , Asia Pacific
ACI World & Asia Pacific Conference AND ExhibitionKuala Lumpur2009
• 28,000 strong in 100+ countries• 133-year history of innovation• Revenue split 88% Services; 12% Technology
2008 Customer Revenue $5,233 million
Unisys Asia Pacific
2590 employees
11 countries
Field services teams throughout Asia Pacific
12 multi-client ITO Operations Centres
17 BPO Operations Centres
2 Global Delivery Centres in China & India
12% of Unisys revenue delivered from Asia Pacific
100 of the world's airports use Unisys solutions
With major growth in China and India
Airport Operations
Operational ManagementOperational DatabaseFlight Information ManagementMessages & AlertsInformation AccessManagement InformationPricing & BillingEmergency ControlVehicle ManagementMessage Broker (middleware)FIDSResource ManagementBaggage Reconciliation
Check-inLocal Check-inInternet Check-inLoad PlanningCommon Check-inCommon Bag DropCommon Load PlanningCommon Boarding ControlCommon Use (CUSS)Loyalty
Systems integrator
Master Systems integrator
Airports Operational Database
Passenger and Staff AccessPassenger TrackingPassenger Self ServiceFast Lane ManagementLounge AccessBorder ControlRFID BagsSecure Messaging
Passengers Operations Security
Unisys Airport Solutions Portfolio
Beijing Capital International Airport
• Unisys Wins Commendation for Providing Flawless Support to Beijing Capital International Airport
• Company served as master systems integrator for new state-of-the-art terminal built in advance of 2008 Olympic Games
• SYDNEY, December 11, 2008 - Unisys Corporation (NYSE: UIS) today announced that the company has been formally recognised by the Beijing Capital International Airport (BCIA) for helping it achieve a flawless operation during the recently-concluded 2008 Beijing Olympic and Paralympic Games.
• In order for Beijing to welcome the international and domestic guests of the 2008 Olympics, BCIA made significant investments in buildingTerminal 3, a state-of-the art facility worth US$3.2 billion (RMB 25 billion), estimated to be the world’s largest individual terminal. With three terminals, three runways and two control towers in full operation, BCIA is the busiest airport in Asia1 and the 11th busiest in the world2.The airport is expected to handle 76 million passengers, 580,000 flights a year and more than 124 flights per hour during peak periods by 2015.
Delhi International Airport• Unisys Named Master Systems Integrator For Delhi International Airport
Project GMR selects Unisys to help Delhi airport prepare for 2010 Commonwealth Games
• DELHI, January 12, 2009 – Unisys Corporation (NYSE: UIS) today announced its Unisys India subsidiary has been named master systems integrator in support of the infrastructure project to modernise and restructure Delhi International Airport Limited (DIAL), including work on the airport’s new Terminal 3. Terminal 3 will provide much needed additionalcapacity to Delhi during the 2010 Commonwealth Games as well as serve the more than 34 million passengers per year anticipated by DIAL.
• Unisys has been awarded two contracts: the master systems integration agreement and the systems integration agreement.
• As part of the project, Unisys will design, test and commission the overall integration of various disparate airport systems that supply information to the airport community, including airlines, ground handlers, and government agencies such as Immigration and Customs and franchise operators. Unisys will also assist DIAL in defining future operational processes to support its role as a competitive hub airport in the region.
• The Indian civil aviation industry has doubled in size over the past four years and is expected to double again by 2010 the year of the Commonwealth Games.
Airline Operations
200 Airline Customers - worldwide
Board of Airline Representatives Australia
• Airlines Sign Five Year Renewal with Unisys for Australian Baggage Reconciliation System - Unisys to continue to help improve security, reliability and accuracy of baggage handling at Australian International Airports
• SYDNEY, 22 June, 2009 – International airlines operating to and from Australia have signed a five year contract renewal with Unisys Australia to continue to provide a baggage reconciliation system for 44 international airlines operating from the eight Australian international airports at Sydney, Melbourne, Brisbane, Cairns, Perth, Adelaide, Darwin and the Gold Coast.
• The Board of Airline Representatives Australia (BARA), an industry representative organisation for airlines, manages the engagement with Unisys on behalf of the airlines. Unisys has worked with BARA since 2004 to provide the baggage reconciliation system that links passengers with their bags, tracking both as they move through the system.
• Each year airlines must secure and validate up to 20,000,000 bags for approximately 10,000,000 air travellers on international flights to or from Australia.
Aligning strategy and execution
3D Blueprinting connects investment with return, people with processes, and cause with effect.
BUSINESSARCHITECTURE
TECHNICALARCHITECTURE INFRASTRUCTURE MODEL
APPLICATION MODEL
PROCESS MODEL
STRATEGY MODEL
A proven business and systems modeling framework and methodology that integrates business vision with IT execution
to create organizational visibility.
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Blueprint – System Interaction Model
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Blueprint - Airport SolutionPassenger Information Systems
Flight Information Display System
Public Address & Voice Alarm System
Information Kiosk
Call Centre
Commercial Systems
Point of Sale
Aeronautical Billing System
Car Park Management System
Security Systems
Passenger Reconciliation System
Access Control System
Closed Circuit TV
Baggage Reconciliation System
Departure Control Systems
Common User Passenger Processing Systems
Common User Self Service
Common Language Facility
Local Departure Control System
Facility Management Systems
Building Management Systems
Fire Alarm System
Enterprise Service Bus
Support SystemsIncident Management System
Help Desk
Management Reporting System
System & Network Management Tools
Back Office Systems
Operational Systems
Baggage Handling Systems
Visual Docking and Guidance System
Air Traffic Control
External Systems
AFTN
SITA
Airline Departure ControlSystems
Airline Flight Op Systems
Ground Handling Systems
Vehicle Management System
Apron Operations Management System
Staff Scheduling System
Core Operational System
Resource Management SystemFlight Information Management System AODB
Information Security Risk Management Contracts Management Office Systems
Websites
Airport Public Website
Airport Staff Website
Airport Operations Blueprint
Airport Business Strategy and Objective• Provide a facility for people to flight from one point to another efficiently and effectively
Airport Business Processes• Flight Schedule Management, Security Monitoring, Airport performance monitoring
Airport Applications• Flight Information System, Apron Management Operation System, Baggage reconciliation system
Airport Infrastructure• Escalators, lifts, planes, converter belts, CCTV
Airport Infrastructure – To Be• Redesign or improve infrastructure to increase capacity and through-put
Airport Applications – To Be• Integrate applications and have one central depository for all Airport information
Airport Business Processes – To Be• Re-engineer business processes to remove rework and waste which will increase operational efficiency and effectiveness
Airport Business Strategy and Objective met
UNISYS CONFIDENTIAL Page 14
In Summary
Technology applied using experience can drive innovative new business models.
• Operational Efficiency: Integrated processes to optimised operational flow to facilitate smooth movement of passengers, cargo, ground transport and aircraft
• Profitability: Ability to run the airport as a commercial enterprise and realize profits
• Expansibility: An efficient Airport Operations solution will support expanding aviation traffic and avoid bottlenecks, delays and congestions
• Quality of Service: Improve service efficiency among providers by cultivating competition, monitoring performance and enforcing KPIs
• Incident Handling: Structured method to handle any contingency situation in the airport – e.g., caused by irregular operations. Classify potential problems (planning), identify symptoms and correct (proactive or preventive solving), isolate and tackle (controlled problem solving), analyze (historical perspective and lessons learned).
• Business Growth: Ability to attract and retain key customers of the airport, namely the passengers and airlines
• Consistency: A 360-degree consistent view of information throughout the airport – to the benefit of all key stakeholders