Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital...

14
Experience Driving Innovation Sue Carter Vice President, Global Commercial Industries , Asia Pacific ACI World & Asia Pacific Conference AND Exhibition Kuala Lumpur 2009

Transcript of Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital...

Page 1: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

Experience Driving Innovation

Sue CarterVice President,Global Commercial Industries , Asia Pacific

ACI World & Asia Pacific Conference AND ExhibitionKuala Lumpur2009

Page 2: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

• 28,000 strong in 100+ countries• 133-year history of innovation• Revenue split 88% Services; 12% Technology

2008 Customer Revenue $5,233 million

Page 3: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

Unisys Asia Pacific

2590 employees

11 countries

Field services teams throughout Asia Pacific

12 multi-client ITO Operations Centres

17 BPO Operations Centres

2 Global Delivery Centres in China & India

12% of Unisys revenue delivered from Asia Pacific

Page 4: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

100 of the world's airports use Unisys solutions

With major growth in China and India

Airport Operations

Page 5: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

Operational ManagementOperational DatabaseFlight Information ManagementMessages & AlertsInformation AccessManagement InformationPricing & BillingEmergency ControlVehicle ManagementMessage Broker (middleware)FIDSResource ManagementBaggage Reconciliation

Check-inLocal Check-inInternet Check-inLoad PlanningCommon Check-inCommon Bag DropCommon Load PlanningCommon Boarding ControlCommon Use (CUSS)Loyalty

Systems integrator

Master Systems integrator

Airports Operational Database

Passenger and Staff AccessPassenger TrackingPassenger Self ServiceFast Lane ManagementLounge AccessBorder ControlRFID BagsSecure Messaging

Passengers Operations Security

Unisys Airport Solutions Portfolio

Page 6: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

Beijing Capital International Airport

• Unisys Wins Commendation for Providing Flawless Support to Beijing Capital International Airport

• Company served as master systems integrator for new state-of-the-art terminal built in advance of 2008 Olympic Games

• SYDNEY, December 11, 2008 - Unisys Corporation (NYSE: UIS) today announced that the company has been formally recognised by the Beijing Capital International Airport (BCIA) for helping it achieve a flawless operation during the recently-concluded 2008 Beijing Olympic and Paralympic Games.

• In order for Beijing to welcome the international and domestic guests of the 2008 Olympics, BCIA made significant investments in buildingTerminal 3, a state-of-the art facility worth US$3.2 billion (RMB 25 billion), estimated to be the world’s largest individual terminal. With three terminals, three runways and two control towers in full operation, BCIA is the busiest airport in Asia1 and the 11th busiest in the world2.The airport is expected to handle 76 million passengers, 580,000 flights a year and more than 124 flights per hour during peak periods by 2015.

Page 7: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

Delhi International Airport• Unisys Named Master Systems Integrator For Delhi International Airport

Project GMR selects Unisys to help Delhi airport prepare for 2010 Commonwealth Games

• DELHI, January 12, 2009 – Unisys Corporation (NYSE: UIS) today announced its Unisys India subsidiary has been named master systems integrator in support of the infrastructure project to modernise and restructure Delhi International Airport Limited (DIAL), including work on the airport’s new Terminal 3. Terminal 3 will provide much needed additionalcapacity to Delhi during the 2010 Commonwealth Games as well as serve the more than 34 million passengers per year anticipated by DIAL.

• Unisys has been awarded two contracts: the master systems integration agreement and the systems integration agreement.

• As part of the project, Unisys will design, test and commission the overall integration of various disparate airport systems that supply information to the airport community, including airlines, ground handlers, and government agencies such as Immigration and Customs and franchise operators. Unisys will also assist DIAL in defining future operational processes to support its role as a competitive hub airport in the region.

• The Indian civil aviation industry has doubled in size over the past four years and is expected to double again by 2010 the year of the Commonwealth Games.

Page 8: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

Airline Operations

200 Airline Customers - worldwide

Page 9: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

Board of Airline Representatives Australia

• Airlines Sign Five Year Renewal with Unisys for Australian Baggage Reconciliation System - Unisys to continue to help improve security, reliability and accuracy of baggage handling at Australian International Airports

• SYDNEY, 22 June, 2009 – International airlines operating to and from Australia have signed a five year contract renewal with Unisys Australia to continue to provide a baggage reconciliation system for 44 international airlines operating from the eight Australian international airports at Sydney, Melbourne, Brisbane, Cairns, Perth, Adelaide, Darwin and the Gold Coast.

• The Board of Airline Representatives Australia (BARA), an industry representative organisation for airlines, manages the engagement with Unisys on behalf of the airlines. Unisys has worked with BARA since 2004 to provide the baggage reconciliation system that links passengers with their bags, tracking both as they move through the system.

• Each year airlines must secure and validate up to 20,000,000 bags for approximately 10,000,000 air travellers on international flights to or from Australia.

Page 10: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

Aligning strategy and execution

3D Blueprinting connects investment with return, people with processes, and cause with effect.

BUSINESSARCHITECTURE

TECHNICALARCHITECTURE INFRASTRUCTURE MODEL

APPLICATION MODEL

PROCESS MODEL

STRATEGY MODEL

A proven business and systems modeling framework and methodology that integrates business vision with IT execution

to create organizational visibility.

Page 11: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

Page 11

Blueprint – System Interaction Model

Page 12: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

Page 12

Blueprint - Airport SolutionPassenger Information Systems

Flight Information Display System

Public Address & Voice Alarm System

Information Kiosk

Call Centre

Commercial Systems

Point of Sale

Aeronautical Billing System

Car Park Management System

Security Systems

Passenger Reconciliation System

Access Control System

Closed Circuit TV

Baggage Reconciliation System

Departure Control Systems

Common User Passenger Processing Systems

Common User Self Service

Common Language Facility

Local Departure Control System

Facility Management Systems

Building Management Systems

Fire Alarm System

Enterprise Service Bus

Support SystemsIncident Management System

Help Desk

Management Reporting System

System & Network Management Tools

Back Office Systems

Operational Systems

Baggage Handling Systems

Visual Docking and Guidance System

Air Traffic Control

External Systems

AFTN

SITA

Airline Departure ControlSystems

Airline Flight Op Systems

Ground Handling Systems

Vehicle Management System

Apron Operations Management System

Staff Scheduling System

Core Operational System

Resource Management SystemFlight Information Management System AODB

Information Security Risk Management Contracts Management Office Systems

Websites

Airport Public Website

Airport Staff Website

Page 13: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

Airport Operations Blueprint

Airport Business Strategy and Objective• Provide a facility for people to flight from one point to another efficiently and effectively

Airport Business Processes• Flight Schedule Management, Security Monitoring, Airport performance monitoring

Airport Applications• Flight Information System, Apron Management Operation System, Baggage reconciliation system

Airport Infrastructure• Escalators, lifts, planes, converter belts, CCTV

Airport Infrastructure – To Be• Redesign or improve infrastructure to increase capacity and through-put

Airport Applications – To Be• Integrate applications and have one central depository for all Airport information

Airport Business Processes – To Be• Re-engineer business processes to remove rework and waste which will increase operational efficiency and effectiveness

Airport Business Strategy and Objective met

Page 14: Experience Driving Innovation - Airports Council International Events/WAGA...Beijing Capital International Airport • Unisys Wins Commendation for Providing Flawless Support to Beijing

UNISYS CONFIDENTIAL Page 14

In Summary

Technology applied using experience can drive innovative new business models.

• Operational Efficiency: Integrated processes to optimised operational flow to facilitate smooth movement of passengers, cargo, ground transport and aircraft

• Profitability: Ability to run the airport as a commercial enterprise and realize profits

• Expansibility: An efficient Airport Operations solution will support expanding aviation traffic and avoid bottlenecks, delays and congestions

• Quality of Service: Improve service efficiency among providers by cultivating competition, monitoring performance and enforcing KPIs

• Incident Handling: Structured method to handle any contingency situation in the airport – e.g., caused by irregular operations. Classify potential problems (planning), identify symptoms and correct (proactive or preventive solving), isolate and tackle (controlled problem solving), analyze (historical perspective and lessons learned).

• Business Growth: Ability to attract and retain key customers of the airport, namely the passengers and airlines

• Consistency: A 360-degree consistent view of information throughout the airport – to the benefit of all key stakeholders