Executive Coaching Across Cultures · Specific versus Diffuse Relationships D egree of range of...

Executive CoachingAcross Cultures

PEOPLE MANAGEMENT SOLUTIONSCreating a climate for growth

IntroductionJASMINE SLIGER, M.A. MAPS, AFAHRI, MAIM

Cross Cultural (Corporate & Clinical) Psychologist

And

Mark Anns B. App Sc; Grad Dip Psych; MBAConsulting Psychologist

JSA International Communications Pty Ltd


Structure of this Session


What do we mean when we say Executive Coaching across cultures?


Differences betweenExecutive Coaching

and Corporate CoachingAbility to have conversations beyond the obvious.

These may include global issues,philosophical items, sociological issues or

business issues of the day and in the future.



and Corporate CoachingExecutive coaches are comfortable coaching around

complex issues and international agendas.



and Corporate CoachingAbility to be a risk taker by challenging individual at high levels

(sometimes they speak the truth where no one else will?).



and Corporate CoachingAbility to be a confident with whom executives can share

all sides of themselves;Their hopes as well as their fears, their egotistical desires

as well as their social needs,their dream for them selves as well as

for their organisation.



• 21 million people• One quarter (5.3 million people) born overseas.• Immigrants born in North-West Europe in decline,

8.2% (1997) to 7.3% (2007).

AUSTRALIAN POPULATION (2007)


Between 2001 – 2006 census (as a proportion ofpopulation)

Reduction IncreaseEnglish only ArabicGreek MandarinItalian

Language Spoken At Home


• 97,920 people (increase of 0.6% on 2005-06).

The Skill Stream made up 66.1% of the total program.

• Main countries of citizenship•United Kingdom (UK),•India,•Peoples Republic of China (PRC),•South Africa•Malaysia.

Skilled Migrant Program (2006-07)

Cross Cultural ImplicationsOf Assessment


• Cultural barriers to communication.• Interpretation of behaviour.• Areas of misunderstanding.• Awareness of psychologist’s own cultural biases.• Identifying features of culture shock.


Human Relationships -Five Dimensions of

how we relate to other people

Universalism versus particularism– Societal versus personal obligation– Rules versus relationships

Individualism versus collectivism– Personal versus group goals– T

he individual versus the group

Riding The Waves of Culture:Understanding Diversity in Global Business by Fons Trompenaars, 1994


Neutral versus Affective Relationships– Emotional involvement in relationships– The range of feelings expressed

Specific versus Diffuse Relationships– Degree of range of involvement






Achievement versus Ascription

– Legitiisation of power / status

– How status is accorded




Riding The Waves of Culture: Understanding Diversity in Global Business by Fons Trompenaars, 1994

Uni

vers

al v

ersu

s P

artic

ular

Korea 26Venezuela 34Russia 42Indonesia 47China 48Malaysia 55Bulgaria 56India 57Greece 58Mexico 61Thailand 63Spain 65Japan 67France 68Philippines 69Brazil 72Nigeria 72Poland 74Austria 80Czechoslovakia 82Finland 86Netherlands 88United Kingdom 90West Germany 91Australia 93USA 95Canada 96

20 40 60 80 100

% p

eopl

e gi

ving

no/

som

e rig

ht to

a fr

iend


Managing Across Cultures;Understanding Diversity in Global Business byFons Trompenaars, 1994


Indi

vidu

al v

ersu

s C

olle

ctiv

e Kuwait 39Egypt 41France 48Korea 49Thailand 50Singapore 50Pakistan 51Italy 52Austria 56West Germany 60Japan 60Indonesia 61Russia 62Sweden 64United Kingdom 66Denmark 67Netherlands 69Australia 70Czechoslovakia 70Norway 76USA 79


20 40 60 80 % opting for individual freedom


Neu

tral v

ersu

s A

ffect

ive

Italy 29France 34USA 40Singapore 42Hong Kong 55Netherlands 59Norway 61United Kingdom 71Indonesia 75Japan 83

20 40 60 80 % not openly expressingemotional upset at work

Managing Across Cultures;Understanding Diversity in Global Business by Fons Trompenaars, 1994


Riding The Waves of Culture: Understanding Diversity in Global Business by Fons Trompenaars, 1994

Spe

cific

ver

sus

Diff

use

China 28Indonesia 48Kuwait 50Nigeria 56Singapore 56Malaysia 64Austria 66Hong Kong 66Mexico 70Spain 71Egypt 72India 76Poland 77Japan 81Italy 83Hungary 84Belgium 87Denmark 88Russia 88USA 89West Germany 89Sweden 92United Kingdom 92Netherlands 93Australia 96

20 40 60 80 100% who would not help paint the house



Ach

ieve

men

t ver

sus

Asc

riptio

n


Egypt 13Turkey 17Argentina 18Hungary 19Austria 20Spain 23Russia 25France 26United Arat Emirates 26China 26India 27Belgium 27Japan 28Venezuela 29Greece 30Netherlands 33Italy 34Finland 39West Germany 39United Kingdom 47Denmark 49Ireland 49Canada 53USA 55Norway 63

20 40 60 80 100% not in favourManaging Across Cultures;Understanding Diversity in Global Business by Fons Trompenaars, 1994


The Iceberg Of Culture

APPEARANCE

BEHAVIOURS

HABITS

CUSTOMS

LANGUAGE

TRADITIONS

DRESS

BELIEFS

BELIEFSNORMS SPACE ORIENTATION PERCEPTIONS

PERSONALITY STYLES

ROLESVALUES

LEARNING STYLES

EXPECTATIONS

TIME ORIENTATION

THOUGHT PROCESSES RULES

*OBSERVABLE

*MAY OR NOT BE OBVIOUS

*USUALLY OUT OF OUR OWN AND OTHERS’ AWARENESS

Comparing Cultural Normsand Values

Aspects of Culture;

• Sense of self and space

• Communication and language

• Dress and appearance

• Food and eating habits

• Time and time consciousness


Garden Schwartz & Rowe



Aspects of Culture;

• Relationships, family, friends

• Values and norms

• Beliefs and attitudes

• Mental processes and learning style

• Work habits and practicesGarden Schwartz & Rowe

Exercise One



Aspects of Culture;

- Sense of self and space - Relationships, family, friends

- Communication and language - Values and norms

- Dress and appearance - Beliefs and attitudes

- Food and eating habits - Mental processes and learning style

- Time and time consciousness - Work habits and practices


Garden Schwartz & Rowe

How does this impact upon coaching?


Case Examples - Handouts



Ten tips forCross Cultural Executive Coaching

Resources - Handouts


Summary


Executive Coaching Across Cultures · Specific versus Diffuse Relationships D egree of range of...

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