Evolis Card Printer© 2001 All rights reserved

Print HeadPrint HeadQuality ChartQuality Chart

Part N°: 0102P&T - Rev. 1.1

Evolis Card Printer© 2001 All rights reserved

Table of ContentsTable of Contents

¤ Introduction¤ Print Head Warranty Conditions

¤ Media – The Ribbons¤ Media – The Cards¤ Cleaning Procedures ¤ The Does and Don’ts

¤ Print Head Return Procedures¤ Procedure Client / Distributor¤ Procedure Distributor / Evolis

Introduction

2 Year WarrantyPush & Twist Print Head =

ONLY on the condition of the use of :

Evolis Ribbons

1 2 3

Standardized Cards Adequate Maintenance

Evolis Card Printer© 2001 All rights reserved

Print HeadPrint HeadWarranty ConditionsWarranty Conditions

The Ribbons

1

Media

ONLY use Ribbons provided by Evolis Card Printer

5 Panel Color Ribbon P/N: R3001

2 Panel Ribbon (TT+Varnish) P/N: R3002

Thermal Transfer Monochrome Ribbons P/N: R200X

2a2b

2cCorrect Ribbon Installation

The Cards

1 Card Dimensions

ISO CR-80ISO CR-80

2

3

Media

Card Dimensions

Card Material

ISO CR-90*ISO CR-90*

85,60mm

53,9

8mm

60,3

3mm

92,07mm

PVC* PVC* Laminated

Composite Polyester(Polyester body & PVC Surface)

Radius: 0~2.92mm

Thickness: 0,5 to 0.84mm

* Polyvinyl Chloride

* Optional feature

The Cards

1 Magnetic Stripe Card

ISO CR-80

2

Media

Smart Card

15.82mm minimum

5.54mm minimum

Use only Magnetic Stripe Cards that comply with ISO 7810 and 7811.

The magnetic Stripe must be moulded, never glued, to the card.

Use only Smart Cards that comply with ISO 7816-2*.• ISO 7816-2 : Identification Cards- Integrated circuit(s) cards with contacts - Part 2: Dimensions and location of contacts.

5.54mm maximum

15.82mm minimum

8.25mm

21.87mm

Authorized KitsCleaning Procedures

Every 1000 cards, a cleaning of the printer is needed.Cleaning Alert Light from the Printer Control Panel is blinking.

1b 1d

1c

Insert a Pre-Saturated Cleaning Card.

1e

1a

Remove the cards from the feeder.

Remove the ribbon from the printer. Then, close the

printer cover.

Press the button from thePrinter Control Panel.

It is also possible to start an automatic cleaning sequence without waiting for the printer light signal.This is done by pressing on the Control Panel push button for a few seconds. In this case, first repeat Operations 1b, 1c and 1d quoted above).

Cleaning Kit: A5002Pre-Saturated Cleaning Cards

Every 1000 Cards

Authorized KitsCleaning Procedures

1b

1c

Cleaning Kit: A5003Cleaning Pen

Before installing a new ribbon

Open Printer Cover and locate the print head . After the cleaning, wait 2 minutes for the cleaning fluid to evaporate.

1a

Gently rub the pen from front to rear on the print head for a few seconds.

Authorized KitsCleaning Procedures

1b

Cleaning Kit: A5004Cleaning Cloths

Before installing a new ribbon 1c

Open Printer Cover and remove the Cleaning Roller from the printer.

Clean the roller with a cloth by rubbing lightly over the whole surface.

Once dry replace the roller in the printer.

1a

A regular cleaning of this roller contributes to a better print head durability.

The Does and Don’ts

Handle the card(s) ONLY at the edges.

Never touch with the fingers the printable area of the card(s). The Print Quality depends upon this.

When replacing the print head kit, always work with the power cord and parallel cable disconnected from the printer. The ribbons and the cards MUST be

stored in clean area, in the original packaging and protected from any dust or humidity.

1a

1b

2a

2b

2d NEVER use a card that has been dropped on the floor without thorough cleaning before use.

The cards MUST be ISO cards ( thickness, type, size ) as advised by EVOLIS.

1c

2c Do NOT use cards with a raised surface. This will damage or wear the print-head ceramic surface.

The Does The Don’ts

Disconnect cables

The Does and Don’ts

The Does The Don’ts

1a

1b 2b

2c

Take care of static electricity from the floor material.

Except for when changing ribbons and cleaning, the printer cover MUST remain closed.

Clean the printer and print head with the Cleaning KITS provided by EVOLIS.

NEVER use a card that has been dropped on the floor without thorough cleaning before use.

Do not remove the 2 cables on the print head with the printer power on.

NEVER put the print head in contact with pointed and/or metal objects.

2d

NEVER touch the print head surface with the fingers.

2a

1c

Pre-printed cards must be sent to Evolis for a preliminary quality validation.

1d

Evolis Card Printer© 2001 All rights reserved

Print Head Print Head Return ProceduresReturn Procedures

Procedure Client / Evolis Distributor

1

At the receipt of the defective print head, the Evolis Distributor will assess the current state of the print head and will verify the following points :

o the maintenance done by the client:. This procedure can be performed visually: no scratches or damages should be seen on the print head surface which is in contact with the card.

o the adherence to the required cleaning procedures. This point is verified on the Printer Technical Test Card ².According to the two points mentioned above, the Distributor will decide whether to replace the Push & Twist Print Head Kit forfree or not.

However, after verification of the two above evaluation areas, Evolis Card Printer will judge upon the validity of the print head warranty .

o A report of the failure

o The printed Technical Test Card¹ of the Printer

o Sample cards showing the fault

o Samples of the media used when discovering the fault

Print Head Stock Print Head Return

Evolis Card Printer advices its Distributors to have 2 Push & Twist Print Head Kits in stockdepending on the number of Evolis Printers inthe fields (approximately 1 print head for 10 printers).

Distributor Analysis3

2

The client returns the defective Print Head to its Distributor accompanied with the following items:

¹ See on the next pages : How to print a Technical Test Card ? ² See on the next pages: How to verify the required cleaning procedures?

Technical Test Card

How to print a Technical Test Card

1 Go to the Windows Driver

In the Tools dialog box, there is a Direct Command to Printer field where it is possible to send command sequences to the Evolis Card Printer :

2

1. Ensure that there is a ribbon in the printer and card(s) in the Card Feeder.

2. In the Direct Command to Printer field, enter the following command sequence:

SttThe printer will print the TechnicalTest Card as shown below :

Send a Command Sequence

Direct Commandto printer field

How to verify the required cleaning procedures ?

1 The Technical Test Card

XXX / XXX / XXXXX

Number of performed cleaning cycles

Longest period in days between 2 cleaning cycles

The average number of inserted cards in between two cleaning cycles

The Technical Test Card, among indicating some Printer settings parameters, informed about the number of printed cards, the number of cleaning cycles (using the Pre-Saturated Cleaning Cards) which have been performed by the Client, the average number of inserted cards in between two cleaning cycles and thelongest period between 2 cleaning cycles as shown below:

Technical Test Card

Procedure Evolis Distributor / Evolis

1

At the receipt of the returned print head, Evolis Card Printer will assess the current state of the print head, verify the maintenance done by the client, and the adherence to the required cleaning procedures.

NO analysis will be done by Evolis Card Printer without the receiving of the complete information (RMA N°, Report of the failure, Technical Test Card, sample cards, consumables used).

After verification of the above evaluation areas, Evolis Card Printer will judge the validity of the warranty .

In case of the warranty not being valid, please refer to the Spare Part List for price of the replacement print head. The faulty print head will be returned to the Distributor on request.

For an RMA n° to be issued

If the print head warranty is valid, Evolis Card Printer will

raise a Credit Note to its Distributor, and a new print head will

be sent to the Distributor.

Call Evolis Print Head Shipment

The Distributor calls the Evolis Technical Support at :+33 (0) 241 367 606

Evolis Analysis3

4a If Warranty is valid

2

If Warranty is not valid4b

The Distributor returns the defective Print Head to Evolis accompanied with the following items:

o A report of the failure

o The printed Technical Test Card of the Printer

o Sample cards showing the fault

o Samples of the media used when discovering the fault

Procedure Evolis Distributor / Evolis

5 Procedure for new Print Head

The new print head warranty will be valid from the date that Evolis receives a fax from the Distributor with the following information :

Print Head Kit N°: 176-04-00100

FAX1. The Print Head Return RMA Number2. A copie of the Technical Test Card with the new

Print Head Kit Number proving the correct installation RMA Number

Copy of the Technical Test Card

Note: a procedure to install a new print head is sent with each new Push & Twist Print Head Kit.