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South American Journey

South American Journey:South American Journey 16/11/11 10:49 Page 2

welcome to the world of Thomas Cook Tourswe look forward to sharing some

wonderful experiences with you


south american journeyThis booklet contains your itinerary and a range of other important information. Please read itthrough carefully and bring it with you on your holiday.

Contents Page1. Essential information 22. South American Journey itinerary 43. Tour extensions 104. Destination highlights 125. Useful information 146. Hotel details 247. Contacts 25

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1. Essential information

Passport and visa requirementsTravellers visiting Chile, Argentina, Uruguay and Brazil for less than 90 days don’t need a visa. Youmust hold a full 10-year passport and the validity must extend six months beyond the date of entryinto each country. You must also be in possession of a return or onward flight ticket.

Health requirementsPrecautions/vaccinations are recommended against hepatitis A, typhoid, polio and tetanus. Malariatablets are also recommended for Argentina and Brazil, and yellow fever immunisation is requiredfor Brazil if travelling from an infected country. Please contact your doctor for the latest information.

InsuranceWe strongly recommend you take out comprehensive travel insurance for the whole of your stay inSouth America.

LuggagePlease be aware that your tour includes several domestic flights within South America and theluggage allowance on these domestic flights is restricted. We therefore recommend you limit yourluggage to just one suitcase. This must not exceed 20 kilograms in weight as this is the maximumweight allowance for your domestic flights, and although the allowance is greater on yourinternational flights, we recommend you stick to this. An excess luggage charge will be levied locallyif it exceeds the weight limit and any additional luggage will be subject to availability of space.

In addition, Iberia allows two pieces of cabin luggage per person, so please arrange your packingaccordingly. Your cabin luggage can include one personal item like a purse, shoulder bag, laptopor briefcase, and one carry-on bag. Your carry-on bag must be able to fit under your seat or in theoverhead compartment and can’t be more than a total of 45 inches or 115 centimetres (when youadd up width, length and height) or more than 22 pounds or 10 kilograms in weight.

Please make sure you pack any electrical equipment and sharp objects like scissors, nail clippers,razor blades, knitting needles, nail files and penknives in your main luggage.

Please use the enclosed luggage labels. For security reasons we recommend you don’t display yourhome address before your return flight back to the UK.

Flight detailsFull flight details can be found in your voucher booklet.

You don’t have to reconfirm your Iberia flights, but if you want to speak to Iberia Airlines aboutanything to do with them, you can telephone them on:

Iberia 0870 609 0500


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Optional tours and sightseeingIt’s impossible to pack everything into a single tour, so for additional variety and excitement youmay have some additional excursions to choose from.

If you want to take any of these optional excursions, please let your tour manager know as soonas possible. Although the excursions aren’t organised by Thomas Cook Tours, your tour managerwill take care of bookings and payment.

You can pay for these excursions with US dollar cash. Please note that we cannot accept the ThomasCook Cash Passport or US dollar traveller’s cheques.

Please note that the optional excursion to Colonia, Uruguay, on Day 9 must be booked on your firstday in Santiago (Day 2). Please ensure that you book your place with the tour manager to avoiddisappointment. To enable them to book this for you, the tour manager will require the followinginformation:

• Complete name (as per passport)• Passport number• Date of birth• Nationality

ImportantPlease be aware of the following important information, which has been taken from the bookingconditions detailed in the Thomas Cook Tours 2011-2013 brochure:

Excursion ConditionsExcursions include, but are not restricted to, any sightseeing trips, gigs, events or other toursattended in resort for which additional payment is required. Excursions can either be booked and/orpaid for in resort ("Resort Booked Excursions") or pre-booked and paid for when you book yourHoliday ("Pre-booked Excursions"). All excursions are supplied by third party suppliers and aresubject to our supplier conditions. Subject to our Booking Conditions we accept responsibility forPre-booked Excursions. However, Resort Booked Excursions do not form part of your Package andare not governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. Wedo not have any responsibility or liability whatsoever for anything which may go wrong on a ResortBooked Excursion. We, our servants, employees or agents are acting, depending on the actualResort Booked Excursion, either as agents for the relevant Resort Booked Excursion or as agent foryou. In any event the contract for any Resort Booked Excursion is between you and the ResortBooked Excursion provider. It is your responsibility to note carefully any conditions of contractcontained in any Resort Booked Excursion, literature, ticket or receipt you are given. For ResortBooked Excursions you may also be subject to the laws of the country in which you take yourexcursions and may be required to bring any disputes or claims before the Courts of that country also.

You’ll also find a full copy of the booking conditions at the back of the Thomas Cook Tours brochure.


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2. South American Journey itinerary

Visiting Chile, Argentina and Brazil is a thorough and mouth-watering South American experience.The solitary beauty of Patagonia, the stunning scenery of the Andes, the glamour and excitementof Rio and Buenos Aires, beaches, lakes, waterfalls and mountains – it’s all here on this fantasticallywide-ranging tour.

Day 1 – London / Madrid / SantiagoYou’ll find details of your flight to Santiago, via Madrid, in your voucher booklet.

Your tour manager will meet you at the Iberia check-in desk at London Heathrow Airport, Terminal 3,Zone F. Then once you’ve checked in, make your way to the Servisair Executive Lounge. If your tourmanager gets held up at the check-in desk, the Servisair Executive Lounge monitors will tell you whichdeparture gate you need to go to and your tour manager will meet you at the gate or on the plane.

If you’ve got a connecting flight from a domestic airport, your tour manager will meet you at theIberia check-in desk at Heathrow Airport, in the Servisair Executive Lounge at Heathrow Airport oron the plane.

Please note that your Iberia flights from London to Madrid and Madrid to London are classed asEuropean flights, therefore refreshments will not be provided, but they are available to purchaseon board.

Overnight in the air.

Day 2 – SantiagoOn arrival, you’ll be transferred to your hotel in Santiago’s charming Providencia district, for thefirst of your two nights’ stay. The rest of the morning is free for you to get settled in and maybehave a look around.

This afternoon, your South American experience begins with a trip to Pirque Valley, famous for theproduction of fine wines, to visit the Cousiño Macul winery where you’ll have the opportunity tolearn about the wine-making process and taste a sample of the principal wine production. Yourjourney then continues to the Cajón del Maipo Valley for incredible views of the Andes Mountains,Maipo River and the forest.

Your tour manager will let you know your wake-up time each day as well as the times of all toursand departures.

Overnight in Santiago.


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Day 3 – SantiagoBreakfast (included).

This morning’s tour of Chile’s capital city highlights several of the main attractions including the CivicCentre, Main Square and the Metropolitan Cathedral. After a stroll around the Spanish colonialbuildings of the old traditional neighbourhoods and the spacious, chic avenues of the commercialand new residential areas, the afternoon is at leisure for you to explore at your own pace.

Make sure that your passport and air tickets are secure in your hand luggage, ready for tomorrow’sflight to Puerto Montt.

Overnight in Santiago.

Day 4 – Santiago / Puerto Montt / Puerto VarasBreakfast (included).

Fly south from Santiago to the busy port area of Puerto Montt today and begin a sightseeing tourof this beautiful region – one of southern Chile’s prettiest areas. Admire the volcanoes reflected inthe lakes and explore the city of Puerto Montt, visiting the residential area, Plaza de Armas (MainSquare), the Pioneers’ Monuments, Fisherman’s Wharf, the Craftsmen’s Market of Angelmó, andTenglo Channel.

This afternoon, journey north to the town of Puerto Varas for spectacular views of the OsornoVolcano and Lake Llanquihue, before settling in to your centrally located lakeside hotel for anovernight stay.

Make sure you’ve got your passport secure in your hand luggage, ready for tomorrow’s journey toArgentina.

Overnight in Puerto Varas.

Day 5 – Puerto Varas / BarilocheBreakfast (included).

You’ll journey the Andean Crossing today, sailing by modern catamarans cross the Andean divideto the Argentinean border at San Carlos de Bariloche. After crossing the border and meeting upwith your Argentinean coach, enjoy a spectacular drive accompanied by views of awe-inspiringscenery, beautiful lakes and beech forests en route to your hotel in Bariloche. Then settle in for atwo-night stay in this picturesque Swiss-like hill town, complete with chocolate shops, fonduerestaurants and an idyllic lakeside myrtle forest.

Overnight in Bariloche.


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Day 6 – Bariloche and the Patagonia areaBreakfast (included).

Enjoy a morning’s sightseeing tour of Bariloche’s spectacular surrounding scenery, part of thefamous Patagonia region, and take a chair-lift ride for fantastic views of the lakeland below.

This afternoon is free for you to explore this lovely town under your own steam.

Make sure that your passport and air tickets are secure in your hand luggage, ready for tomorrow’sflight to Buenos Aires.

Overnight in Bariloche.

Day 7 – Bariloche / Buenos AiresBreakfast (included).

Fly to Argentina’s capital today and head straight for the bustling market area of San Telmo, filledwith small shops, antique dealers, bars and bohemian artists, before moving on to your hotel whereyou will be welcomed for the first of your three nights’ stay.

Tonight, enjoy an evening’s entertainment at the optional Tango show. Please ask your tour managerfor details.

Overnight in Buenos Aires.

Day 8 – Buenos AiresBreakfast (included).

Tour this sophisticated, vibrant city this morning, and enjoy the sights and sounds of Buenos Aires’most famous barrios. Move on to La Boca, the port district and colourful heart of Buenos Aires, an area renowned for its pizzerias, lively cantinas and brightly painted corrugated iron houses. Finally, La Recoleta – this fashionable area offers chic cafes, galleries and a trendy tree-lined park,a necropolis of the rich and famous. Visit the Recoleta Cemetery, the burial site of Eva Peron, beforean afternoon at leisure to continue exploring at your own pace.

If you’re joining tomorrow’s optional trip to Colonia, make sure that your passport is secure in yourhand luggage.



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Day 9 – Buenos Aires / Colonia, Uruguay (optional) / Buenos AiresBreakfast (included).

On today’s optional excursion, take the high-speed catamaran ferry across the La Plata River, thewidest in the world, to Colonia in Uruguay. Tour the Old Town, declared a UNESCO World HeritageSite, and spend an afternoon at leisure enjoying the easy pace of this vintage township beforereturning to Buenos Aires by catamaran. A city tour of Colonia and lunch is included. Please notethat this optional excursion must be booked on Day 2 of your tour. See page 3 for details.

Make sure that your passport and air tickets are secure in your hand luggage, ready for tomorrow’sflight to Iguazú.


Day 10 – Buenos Aires / Iguazú FallsBreakfast (included).

Fly to the Argentinean side of Iguazú Falls this morning and journey straight to your hotel for thefirst of your two nights’ stay. Fall-side rooms are available at a supplement, subject to availability.

Iguazú Falls bend in a horseshoe-shaped curve, over three kilometres wide, and divide into 275separate breathtakingly beautiful and awesomely powerful cascades. Considered to be the mostpanoramic in the world, the falls span the borders of Brazil, Argentina and Paraguay, and areprotected by subtropical forests filled with wildlife. Spend the afternoon enjoying the awe-inspiringfalls. For a close up view, you will certainly want to brave the walkway over the river.

Overnight in Iguazú Falls.

Day 11 – Iguazú FallsBreakfast (included).

Today is free for you to explore. You may wish to join an optional excursion to explore the IguazuNational Park and the Argentinean Falls. Please ask your tour manager for more details.

Make sure that your passport and air tickets are secure in your hand luggage, ready for tomorrow’sflight to Rio de Janeiro.

Overnight in Iguazú Falls.


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Day 12 – Iguazú Falls / Rio de JaneiroBreakfast (included).

Head to the Brazilian side of the falls today. After the passport control procedures, enjoy spectacularpanoramic views of the falls. Then join your flight to Rio de Janeiro this afternoon and settle in toyour home for two nights.

This evening join the optional Samba show and barbecue dinner. Please ask your tour manager for details.

Overnight in Rio de Janeiro.

Day 13 – Rio de JaneiroBreakfast (included).

This morning, why not join an optional tour to see the Corcovado and Tijuca Forest.

Explore Rio on this afternoon's city tour, including visits to Copacabana and Ipanema beaches andthe downtown areas, before taking a cable car ride to the summit of Sugar Loaf Mountain. At 1,300ft,the summit provides incredible panoramic views of the city, the beautiful beaches that surround itand Guanabara Bay below.


Day 14 – Rio de Janeiro / Madrid / LondonBreakfast (included).

Travel via a small-cog railway up the mountain range of Corcovado for a visit to the world-famousChrist the Redeemer statue – built in 1931, this 120ft statue stands atop Corcovado’s 2,300ft peakoverlooking the city below and is visible from virtually everywhere in the city, both day and night.There will also be a visit to Tijuca National Park, one of the largest city forests in the world.

This afternoon journey to Rio de Janeiro International Airport for your Iberia flight, via Madrid, toLondon Heathrow.

Your tour manager will let you know what time you need to check out of your hotel. Make sure anyoutstanding bills are paid and check that your passport and air tickets are secure in your hand luggage.

You’ll find details of your flight to London in your voucher booklet and on your air tickets.

Dinner will be served on board the flight.

Overnight in the air.


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Day 15 – LondonAfter touching down in Madrid, we’ll have a stop in the airport before boarding the plane to LondonHeathrow.

If you’ve pre-booked our door-to-door pick-up service, your tour manager will show you where togo for your journey home.

Tipping your tour managerIt’s customary to express happiness with any personal service you receive on your holiday withsome kind of gratuity, and tour managers are no exception. Naturally this is entirely at yourdiscretion, but as a simple guideline we recommend US$2-4 per person per day – depending, ofcourse, on your level of satisfaction.

As tips are a personal matter, we suggest they’re given on an individual basis rather than as a groupcollection.

Last-minute changesTours involve services from many different airlines, hotels and ground transportation companies.Due to the demand for these services, it’s not always possible to guarantee particular airlines,flights, aircraft type, ferries, trains and/or hotels featured on a specific itinerary or departure date.Also, in remote destinations and relatively undeveloped countries, abnormal conditions can prevailat any time, making tours susceptible to unexpected changes.

Bearing this in mind, we reserve the right to change any of the listed services and, if necessary,even make last-minute changes to the itinerary itself without prior notice. Of course, if this happens,we will always make every effort to give you as much advance notice as possible.


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3. Tour extensions

If you’ve booked an extension to your Thomas Cook Tour, please read the following informationcarefully. If you have any queries, please discuss them with your Tour Manager before you startyour holiday extension.

Buzios extension (Brazil)Day 14 – Rio de JaneiroBreakfast (included).

After your morning tour with the main group and their departure for the airport, do as you pleasein Rio. Spend one further night at your Rio Hotel.


Day 15 – Rio de Janeiro / Armacao de BuziosBreakfast (included).

You’ll be collected from your hotel in Rio this morning for the drive up the coast to Buzios. Onceyou’ve checked in at the Casas Brancas, unwind with the rest of the day at leisure.

Overnight in Buzios.

Day 16 – Armacao de BuziosBreakfast (included).

Set off on a trolley tour this morning; learn about the resort’s history and stop to take in the viewfrom its highest point.

Day 16 – Armacao de BuziosBreakfast (included).

See several beaches and three islands from the water on today’s schooner cruise in the bay. Aswell as relaxing on board, you’ll have the chance for a swim at Feia Island. Return to dry land for afree afternoon in Buzios.


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Day 17 – Armacao de Buzios / Rio de Janeiro / Madrid / LondonBreakfast (included).

Head back to Rio for your return flight to the UK with Iberia, which goes via Madrid.

Day 18 – LondonYour door-to-door driver will take you home.

Pre-tour extension – Easter IslandExplore the mysterious Easter Island before joining the ‘South American Journey’ tour.

Day 1 – London / Madrid / SantiagoFly from the UK to Santiago and upon arrival transfer to the Hotel Diego de Velasquez for anovernight stay.

Day 2 – Santiago / Easter IslandBreakfast (included).

An early start today for your flight to Easter Island where the Hotel Iorana welcomes you for twonights. Spend the rest of the day at leisure to do as you please.

Day 3 – Easter IslandBreakfast and lunch (included).

Enjoy a full day’s sightseeing exploring the south of the island, including visits to Ahu Vaihu, AhuAkahanga and Ahu Tongariki which is the largest of the ahus of the island formerly destroyed by atsunami in 1990 and later restored with its fifteen moais standing together. Continue to the RanoRaraku volcano from where almost 900 statues in different stages of construction can be seen andvisit Ahu Te Pito Kura, Anakena Beach and the partially rebuilt Ahu Nau Nau before returning tothe hotel along the Vaitea Road.

Day 4 – Easter Island / SantiagoBreakfast (included).

Transfer to the airport for your flight to Santiago where the Hotel Diego de Velasquez welcomes youfor another night.

Day 5 – SantiagoJoin the main group today to begin the ‘South American Journey’ tour.


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4. Destination highlights

A rich cultural melting pot bubbling with Spanish, Portuguese and African ingredients as well as amultitude of indigenous traditions, Latin America is a place of extraordinary life and vitality. Not onlyis it the birthplace of the tango, samba and salsa – and home to the biggest carnival on earth – itis also a place of startling natural wonder with the Andes, the Amazon, the Galapagos, and someof the world’s most exotic wildlife between its shores.

Santiago, ChileSantiago, Chile’s capital, is a diverse city combining Spanish colonial heritage with a modernmetropolis. Situated in Chile’s central valley between the Andes and the coast, the Andes Mountainsform the backdrop to the city and are a useful navigational tool if you go exploring the city’s manyneighbourhoods or barrios. Each barrio has its own unique character and offers attractions rangingfrom historic churches, former colonial buildings, museums and monuments, to modernskyscrapers, chic boutiques and stylish restaurants.

Puerto Montt, ChileThe Chilean Lake District encompasses several port cities, Puerto Montt being the most prominent.An area of outstanding natural beauty, Puerto Montt is set on the Gulf of Ancud, offering incredibleforested valley and mountain scenery reflected in the crystal blue waters of the lakes. The city’sEuropean influence and German heritage are evident in the high roofed, alpine-style architecture,in particular Redwood Cathedral, the town’s oldest building. As a renowned fishing community, thetown also offers excellent seafood.

Puerto Varas, ChileOn the shores of the magnificent Lake Llanquihue, Puerto Varas is known as the ‘city of roses’ andis a sister-city to Puerto Montt. Set amongst the Chilean Lake District, it is home to a remarkablelandscape, including verdant forests, snow-capped mountains, stunning lakes and the Osorno andCalbuco volcanoes. This beautiful town also offers a mixture of folklore, tradition and commerce.Rich in history, there are many examples of German architecture and agriculture, alongside severalarchaeological sites.

Bariloche, ArgentinaSituated in Argentina’s Patagonia region, San Carlos de Bariloche, or just Bariloche as it is oftencalled, lies on the shore of Lake Nahuel Huapi’s deep blue waters. Surrounded by mountains,forestry, flora and fauna, particularly the large banks of colourful lupin, this beautiful town ispopular with hikers, skiers and nature lovers, as well as musicians and artists who provide the areawith a delicate bohemian atmosphere. Aside from the many walking trails and lake cruises to enjoy,Bariloche also has a pleasant shopping district offering, amongst other things, a variety ofhandicrafts, pottery and chocolates.


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Buenos Aires, ArgentinaBuenos Aires, Argentina’s cosmopolitan capital, blends a rich cultural heritage with a sleek modernmetropolis; soaring skyscrapers stand alongside traditional, Italian-style architecture, and localhandicraft stores line the same grand avenues as the stylish boutiques. The bustling cityatmosphere leans more towards a European influence than South American, and evidence of itsformer days as a city of grandeur can still be found in sights such as the Teatro Colón – BuenosAires’ world-famous opera house.

Colonia, UruguayColonia, abbreviated from Colonia Del Sacremento, is a former Portuguese colony situated oppositeBuenos Aires across the La Plata River. This picturesque area is home to the beautiful HistoricalDistrict, listed as a World Heritage Site, with cobbled, winding, tree-lined streets, a fortress, portand a wealth of Portuguese colonial architecture dating back to the 17th century. There are severalmuseums to visit, along with many art and craft shops and a beautiful yachting harbour.

Iguazú Falls, ArgentinaIguazú Falls, one of the most spectacular groups of waterfalls in the world, are situated in IguazúNational Park, with 275 separate cascades produced by the convergence of the Iguazú and Paranárivers. Spanning over two miles (three kilometres), the falls drop from a height of up to 90m (300ft)and the combination of sunlight and spray forms rainbows within the cascade. On the Argentineanside, two trails are available to make sure you get the best views; the lower trail leads to a boat ridein the spray of the cascade, and the higher trail offers views from Devil’s Throat – considered thebest viewing vantage point. Set amongst a wealth of stunning jungle flora and fauna, the falls makespectacular viewing at any time, particularly as the light changes during sunset, and watching thefalls at night, lit by the moon, is breathtaking.

Rio de Janeiro, BrazilNicknamed the ‘Marvellous City’, Rio de Janeiro is Brazil’s vivacious capital. A sophisticated, friendlycity, it is known as a place of contrasts: a vast, bustling metropolis surrounded by verdant forests,the monolithic Sugar Loaf Mountain and shores lined with beautiful beaches. A strong Africaninfluence is prevalent in everything from cuisine to music, and although little evidence is left of itsPortuguese colony days, there is a wealth of museums covering almost every aspect of Rio’s historyalong with a variety of other topics.

Recommended readingTravellers Argentina – Thomas CookTravellers Brazil – Thomas CookTravellers Chile – Thomas CookChile and Easter Island – Lonely PlanetArgentina, Uruguay and Paraguay – Lonely PlanetInsight Compact Guide Rio de JaneiroInsight South America


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5. Useful information

ClimateChileThe country’s length provides Chile with a varied climate. Santiago has hot, dry summers throughNovember to March, with average temperatures reaching 32°C, although the nights are cooler.Winters are humid and rainy through May to August with an average temperature of 15°C. Furthersouth, Puerto Montt and Puerto Varas are generally cooler, with rainy, temperate climates. Summertemperatures average 18°C whereas winters, particularly in July and August, bring heavy rain andan average temperature of just 8°C.

ArgentinaArgentina’s climate ranges from hot and humid in the north to cold and rainy in the south. Summersgenerally last from November to February while winters stretch from April to September. Barilochehas a mountain temperate climate with year-round rainfall, particularly between May and August.Summer temperatures average 20°C whereas winter temperatures average 6°C. Buenos Aires haswarm, humid summers with temperatures averaging 25°C, although winters are considerably coolerwith an average temperature of 11°C. Unlike Bariloche, January is the rainiest month in BuenosAires, whereas July is the driest. The Iguazú Falls region has a subtropical climate. January andFebruary are the hottest months, with summer temperatures reaching 33°C, but they also have themost rainfall. The average temperature for general summer months is 25°C, and although wintersare cooler, they are still warm with an average temperature of 18°C.

BrazilThe size of the country means rainfall and temperatures can vary between regions. Brazilian wintersstretch from June to August, whereas the summer months are generally between December andFebruary. Rio de Janeiro has a tropical climate and is therefore a very humid area, with Decemberto April being the rainiest months. Summer temperatures generally reach 30°C or more, and wintersstay relatively warm with temperatures averaging 21°C.

ClothingIn some areas the sun is very strong so please wear cool casuals and ensure that you have a goodpair of sunglasses, high factor sunscreen, a wide-brim hat and insect repellent. Medium weightwinter clothes are recommended for the milder climates in Puerto Montt, Puerto Varas andBariloche, although wearing several layers that can be easily added or removed and bringing ajumper is a good idea at any time as temperatures vary from region to region, particularly in theevenings. Lightweight rain gear will be useful in the humid climates and good, broken-in walkingshoes are indispensable.


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Dress codeThe dress code throughout South America is generally informal, although you may want to bringsome smarter casual clothes for evening wear. Local dress generally includes jeans and t-shirts forcasual wear in most areas, so it is advisable to dress as inconspicuously as possible to avoiddrawing attention to yourself. Jewellery, watches and other decorative items are best left in thehotel. In Chile, neither men nor women wear shorts in public, so it is inadvisable to wear shortswhen out shopping or touring.

ElectricityChile and Argentina use the 220-volt two-pin (flat) plug type. In Brazil the electricity supply variesand the use of both 110-volt and 220-volt can be expected, although plugs should have two roundpins (rather than flat). European appliances require an adaptor, so you should bring a multipleadaptor with you.

Food and drinkChileChilean food generally consists of fish and seafood, although vegetables, tropical fruits and meatalso feature in many traditional dishes. Caldillo de congrio (fish stew), parrillada de mariscos(seafood mixed grill) and curanto (fish stew with meat) are readily available, whilst empanadas(meat pies), cazuela (meat stew with potatoes), charquican (dried beef with vegetables) andhumitas (corn snacks) are recommended. Chilean wines make a fine accompaniment to meals andare considered the best in South America, and Pisco (a local grape brandy) is mixed with sugar andlemon to produce Pisco sour – a very popular drink.

ArgentinaMeat, particularly beef, is the main ingredient in almost all Argentinean dishes. Parrilla or Parrillada,a mixed grill, is the national dish, whereas dulche de leche (similar to liquid caramel) is the nationaldelicacy and is usually served with breakfast. Aside from the many beef dishes, empanadas (meatpies), chorizo (pork sausages) and puchero (mulligan stew) are also popular. Non-meat dishesgenerally include vegetable pies and pastries or sweets such as pancakes, flans and fruit in cream.Argentinean ice cream, helado, is available from the many ice cream shops and is very popular, alongwith Argentinean wines – which include some of the world’s best. Snack food is widely available andincludes many European options alongside lomito (steak sandwiches) and choripan (hot dogs).

BrazilBrazilian food generally consists of a wide range of ingredients although white rice and black beanswith meat are particularly common. Each region has its own distinct cuisine although Rio de Janeirotends to serve a variety of each. Specialities include feijoada (stew or rice with black beans andmeat) and moqueca (seafood stew), and several dishes also contain tropical fruits such as lime,mango and passion fruit, vegetables and spices. Sweets and pastries are readily available alongwith Guarana – a soft fruit drink. Brazilian coffee, Cafezinhos, is a speciality served strong andsweet, whereas Caipirinha, a local rum, is also popular and is served with lime and sugar. Europeanand international-style cuisine and eateries are widely available and prices are generally moderate.


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LanguageThe official language in Chile and Argentina is Spanish although many other dialects are used, suchas Castilian, Rapuanui and Aymara in Chile and Castilian, Quecha, Guarani and Araucanian inArgentina. The official language in Brazil is Portuguese.

English is not widely spoken in any of the countries visited so we recommend you take Spanish andPortuguese phrase books (containing Latin American usage) with you.

PhotographyAlthough camera films and film processing centres are generally available in South America’s maincities, they are likely to be very expensive and the quality of the products cannot be guaranteed,therefore we recommend you bring sufficient stocks of film and batteries with you to cover your stay.

As a courtesy, always ask permission before taking close-up photos of people and check, before youtake your photos, that photography is allowed in any area you visit.

In Argentina, it is forbidden to take photographs of border areas, airports and military personnel.

We advise you to place all undeveloped film in your hand luggage, as there is a small risk of damagefrom the CTX scanning carried out on hold luggage at UK airports.


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Public Holidays in 2012New Year’s Day 1 JanuaryCarnival (Brazil) 20-21 FebruaryTruth and Justice Day 24 MarchMalvinas Day (Argentina) 2 AprilGood Friday 6 AprilEaster Sunday 9 AprilTiradentes Day (Brazil) 21 AprilLabour Day / May Day 1 MayNavy Day (Chile) 21 MayNational Day (Argentina) 25 MayNational Flag Day (Belgrano Day - Argentina) 18 JuneCorpus Christi (Chile & Brazil) 7 JuneSaints Peter and Paul Day (Chile) 2 JulyIndependence Day (Argentina) 9 JulyAssumption (Chile) 15 AugustSt Martin’s Day (Argentina) 20 AugustIndependence Day (Brazil) 7 SeptemberIndependence Day (Chile) 18 SeptemberArmy Day (Chile) 19 SeptemberDia de la Raza (Colombus Day - Argentina/Chile) 12 OctoberOur Lady Aparecida Day (Brazil) 12 OctoberAll Saints’ Day (Chile) 1 NovemberAll Souls’ Day (Brazil) 2 NovemberRepublic Day (Brazil) 15 NovemberImmaculate Conception 8 DecemberHuman Rights Day 10 DecemberChristmas Day 25 DecemberNew Year’s Eve 31 December


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Safety tipsAlthough violent crime towards tourists is rare, bag snatchers and pickpockets are not uncommon.Here are some common sense tips to ensure you have a safe holiday:

• Be vigilant at all times.• Never leave your luggage unattended.• Try not to attract attention by carrying cameras and/or wearing expensive jewellery.• Don’t carry cash or credit cards around with you unless it is necessary. If you must carry cash, carry

only enough for the day and spread small amounts about your person.• Leave your wallet locked in a safe place.• Lock all valuables in the hotel safety deposit box.• Stay in groups and avoid walking the streets alone, especially after dark.• Walk only in well-lit areas – do not wander into alleyways or cul-de-sacs, even during daylight.• Avoid empty beaches and do not visit beaches after dark.• In Rio de Janeiro, do not enter slums or shanty towns for any reason.• When using taxis, hail moving ones rather than using those waiting at the kerbside. If using taxis

at night, book through a reputable taxi company.• Keep your car doors locked at all times.• It is not advisable to resist if confronted.• It is not uncommon for handbags to be slit open in busy public places (such as markets) and the

owner generally remains unaware until it is too late. To avoid this, do not carry large, conspicuous,or dangling bags. Keep an eye on your bag at all times.

• In Buenos Aires a common ‘mugging’ tactic is to have two seemingly unrelated accomplices; onewill ‘accidentally’ spray you with ketchup/mustard etc. and the other will then ‘help’ you clean upwhilst also stealing money and valuables.

• Strong currents, pollution and sharks can be a problem off some beaches. Take local advice beforeswimming.


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ShoppingChileThere are lots of bargains on offer in the markets, and although haggling is acceptable in the smallertowns, large city stores have fixed prices. Local handicrafts from all over the country includeblankets, woollen rugs, ceramics and pottery, jewellery, embroidery and woven goods. Other locallyproduced items include Chilean wines and gemstones such as lapis lazuli (a deep blue opaquegem containing specks of iron pyrite).

ArgentinaBariloche produces many local handicrafts fashioned from ceramics, wood, metal and leather, butcandles and particularly chocolate are the most popular items. Buenos Aires offers some excellentshopping opportunities with stores selling a variety of goods ranging from designer labels (such asDior and Gucci) and custom-made suits to handicraft products and souvenirs. Local handicraftsinclude leather goods, sheepskin items, rugs, gaucho objects and ponchos. Gemstones andArgentinean wines are also good buys.

BrazilRio de Janeiro has a wealth of shopping opportunities. Avenues of boutiques and shopping mallscombine with street fairs and markets offering everything from international brands to locallyproduced items. Ipanema is the most exclusive shopping district and local handicrafts such as tiledceramics, leather goods, coffee, kites and gold jewellery with gemstones are good buys.

TaxesChilean Sales Tax or IVA (Impuesto al Valor Agregado) is approximately 18%, and although it isgenerally included in quoted prices, it is worth checking before making your purchases.

Argentina’s VAT is approximately 21%. If you’ve purchased local products totalling more than 70pesos per invoice, from a shop participating in tax-free shopping, VAT can be reclaimed at the airport.

Brazil does not apply VAT or other taxes to purchases. Restaurants generally add 10% Service Taxwhereas hotels add 5%.

Please note that any of the above tax rates are subject to change without notice.


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TelephonesChileInternational calls direct from your hotel room will prove very expensive. Phone cards are a cheaperoption and can be purchased in most hotels and kiosks, although it is wise to check that the phonecard you purchase is compatible with the handset you intend to use. Chilean telephone serviceproviders use individual prefixes that must be dialled before any other number. The most commonservice provider prefixes are: CTC (188), Entel (123), BellSouth (181), and Chilesat (171). Afterconnecting with the service provider, dial 182 for an operator.

ArgentinaTelephone services in Argentina are generally good, if expensive. Phone cards work out cheaperthan calling international numbers direct and can be purchased from most kiosks and streetvendors. Public call centres offer private cabins and a usage metre so you’ll know exactly how muchyou’re spending. You can make as many calls as you like but it’s worth checking the different pricesand offers available from the varying service providers before making your calls. Once you’vecompleted your calls, you pay at the counter.

BrazilMaking international calls direct from your hotel will be expensive. International calling cards area cheaper option and can be used with both private and public telephones. Public telephones onlyaccept phone cards, available from street vendors and kiosks. When dialling internationally youmust first dial 021, followed by the area code and number you intend to reach.

Alternatively, please ask your tour manager for assistance if you want to make a phone call, and tofind out the easiest and cheapest arrangement. United Kingdom mobile phones will work in SouthAmerica if they have a tri-band international connection although you cannot connect toArgentinean mobile numbers once outside the country.

Time zonesChile GMT minus 4 hoursArgentina GMT minus 3 hoursBrazil GMT minus 3 hours

TippingTipping is normally 10% in restaurants, cafes and hotels where service is not included in the bill.Taxi drivers do not expect tips except in Brazil where 10% is the norm. It is also customary to tip tourguides, coach drivers, porters and maids with an amount that would reflect the service given. Yourtour manager will give you further details.


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Travel the World without Costing the EarthWe're passionate about the places we visit and want to protectand preserve them for future generations to enjoy. We’re sure it’sa passion you share so here are some ideas:

Look after the natural environment:Leave anywhere you visit even better than when you found it. Dispose of litter carefully (fire is a serioushazard in hot, dry countries so be careful with that cigarette butt!) and recycle where possible.

Respect local traditions and people:Observe any dress codes and behave appropriately. It may be your holiday but it's their home. Try using a few words of the local language.

Always ask before taking someone's photograph:Some people find this intrusive while others may ask for money for this small service.

Haggle with humour:Do haggle – it's part of the fun. But remember that what may be a small sum to you may besignificant to the seller, so try to be fair, too.

Resist giving money or gifts to begging children:It may make give you that feel-good feeling but you may be adding to other problems behind thescenes. Give to a local charity or school to ensure the money goes where it is most needed.

Buy locally made products and use local services:Eat at local bars and cafes. Ask about excursions using local guides and drivers – they have insider knowledge!Putting money into the local economy helps local people and gives your holiday an extra dimension.

Reduce the use of natural resources and energy:Take a quick shower instead of a bath; re-use towels; switch off lights and air con when out; try thelocal bus service, hire a bike or walk – you'll see more that way!

Please don't take 'natural' souvenirs away:Wild flowers and plants, pebbles and sea shells, should all be left where you found them for others to enjoy.

Don't buy products made from endangered plants or animals:This includes hardwoods, corals, shells, starfish, ivory, fur, feathers, skins, horn, teeth, eggs, reptilesand turtles. For more information on endangered species visit the WWF-UK Souvenir Alert Campaign

Child Sex Tourism is a Criminal Offence in all Destinations:If you would like to report an incident, contact Crimestoppers from the UK dial Freephone 0800 555 111.From Overseas dial +44 800 555 111. Or contact ECPAT UK (End Child Prostitution, Pornography andTrafficking) +44 207 233 9887

These are just some of the simple things that can be done – but there are many more. To find outmore about how you can make your holiday more sustainable, visit www.makeholidaysgreener.org.uk.


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WaterAlthough the water is considered safe to drink in most major cities, the treatment process meansit often tastes unpleasant and can upset stomachs, so it’s advisable to drink bottled water. Outsideof the major cities, only drink bottled water, although tap water is safe for washing and cleaningyour teeth. Overall, we recommend that you buy bottled water for drinking in South America andmake sure the seals on any bottled water are unbroken before you purchase them.

What to pack• High factor sunscreen• Sunglasses• Insect repellent• Lightweight rain gear• A universal/multiple plug adaptor• Spanish/Portuguese phrase book• Basic first aid kit


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Your moneyChileThe unit of currency is the Chilean peso (usually represented by a $ sign). Coins have values of 1,5, 10, 50, 100 and 500 pesos. Notes are in denominations of 500, 1000, 2000, 5000, 10,000 and20,000 although, because 10,000 and 20,000 notes are rare, you may find it extremely difficult tochange them. Generally, banks are open from 9am-2pm, Monday to Friday.

ArgentinaThe unit of currency is the Argentinean peso (usually represented by a $ sign). One peso is dividedinto 100 centavos. Coins have values of 1, 5, 10, 25 and 50 centavos and 1 peso. Notes are indenominations of 2, 5, 10, 20, 50 and 100 pesos. Coins are in short supply so if you are expectingchange from a purchase, it is wise to keep a small amount of change with you. Generally, banks areopen from 9am-3pm, Monday to Friday.

BrazilThe unit of currency is the Brazilian real (usually represented by R$). One real is divided into 100centavos (usually represented by ¢). Coins have values of 1, 5, 10, 25 and 50 centavos and 1 real.Notes are in denominations of 1, 5, 10, 50 and 100 reais. Notes are all the same size and aredifferentiated by colour. Generally, banks are open for money changing from 10am until 2pm or3pm, Monday to Friday.

For all of these destinations, we recommend you take small denomination US dollar traveller’scheques to change in banks and hotels in the main cities, as they are the safest way to carry yourmoney. However, please be aware that US dollar traveller’s cheques cannot be changed everywhereand may be difficult to change in Chile and Argentina. We also recommend you keep small amountsof local currency handy for small purchases. There are also ATM machines in major cities althoughthey’re not always reliable.


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6. Hotel details

Hotel Diego De Velasquez Telephone: 00 56 2 234 4400Guardia Vieja 150 Fax: 00 56 2 234 4400ProvidenciaSantiagoCHILE

Hotel Cabanas del Lago Telephone: 00 56 65 232291Calle Klenner 195Puerto VarasCHILE

Crowne Plaza Pan American Hotel Telephone: 00 54 (2944) 425846Av. San Martin 536 Fax: 00 54 (2944) 425850BarilocheARGENTINA

725 Continental Hotel Telephone: 00 54 11 4131 8000Av. Roque Saenz Pena 725 Fax: 00 54 11 4131 8028Buenos AiresARGENTINA

Sheraton Iguazú Falls Telephone: 00 54 (3757) 491800Parque Nacional Iguazú Fax: 00 54 (3757) 491810Iguazú FallsARGENTINA

Windsor Atlantica Telephone: 00 55 21 2195 7800Avenida Atlantica 1020 Fax: 00 55 21 2195 7850Copacabana - Rio de JaneiroBRAZIL

Extension HotelsCasas Brancas Boutique Hotel and Spa Telephone: 00 55 22 6231458Alto do Humaita 10 Buzios - State of RioBRAZIL

Hotel Iorana Telephone: 00 56 32 2100608Ahumada, 131 of. 320, Pisa 3 Fax: 00 56 32 2100312SantiagoCHILE


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7. Contacts

Local representativeImportantPlease note that all pre and post ‘South American Journey’ tour extensions are unescorted. If youneed assistance while touring independently in South America, please contact your local agent:

METROPOLITAN TOURING CHILE Telephone: 00 56 2 229 6086Av. Apoquinado Fax: 00 56 2 201 72176314 0f 1002Las CondesSantiagoCHILE

METROPOLITAN TOURING ARGENTINA Telephone: 00 54 351 568 0033(Representative for Argentina and Brazil) Fax: 00 54 351 568 4156Derqui 332 Piso Oficina C (X50000EXA)CordobaARGENTINA

UK 24-hour Duty OfficeIn case of problems or emergencies, please contact your tour manager.

If you are on an extension from your Thomas Cook Tour and you need assistance, please call ourUK-based Duty Manager:

Duty Manager: Telephone: +44 1274 387730


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Tourist informationFor up-to-date information on health, passports, visas, special events and tourist information,please contact:

British Embassy Telephone: (56) (2) 370 4100Avda. El Bosque Norte 0125 Fax: (56) (2) 335 5988Las Condes Email: [email protected] Website: www.britishembassy.gov.uk/chile.espCHILE

British Embassy Telephone: (54) (11) 4808 2200Dr Luis Agote 2412 Fax: (54) (11) 4808 2274(1425) Buenos Aires Email: [email protected] Website: www.britain.org.ar

British Consulate-General Telephone: (55) (21) 2555 9640Praia do Flamengo 284/2 andar Fax: (55) (21) 2555 967122210-030 Email: [email protected] de Janeiro RJ Website: www.uk.org.brBRAZIL

Foreign Office adviceThe Travel Advice Unit of the Foreign and Commonwealth Office has issued documents on traveladvice for Chile, Argentina and Brazil. They advise, amongst other things, that incidents do occur,even in holiday destinations that appear relatively secure, so visitors should remain vigilant abouttheir own safety at all times.

Furthermore, it is recommended that you carry a photocopy of your passport with you, keeping itseparate from your passport, and to leave a photocopy with a friend or relative at home, in case itis lost or stolen. It is a legal requirement in Brazil to carry identification at all times, and a photocopyof the relevant pages of your passport is acceptable. Your passport should be left in the hotelsafe/security box unless it is needed for changing money.

In Buenos Aires, a 24-hour English-speaking police helpline has been opened on telephone number101, to help victims of robbery or crime.

To check the most up-to-date information you should contact the Foreign Office Travel Advice Uniton 0845 850 2829.

In addition, the latest information is published on www.fco.gov.uk/knowbeforeyougo, which isfilled with essential travel advice.

Have a great holiday.


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Your notes


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Your notes


We have taken every care to ensure that all details included in this booklet were correct at the time of printing.However changes can occur without notice.

If you find any information in this booklet inaccurate, please do tell us.Your help is appreciated and will enable us to ensure that our customers receive the most up-to-date information possible.

Thank youIssue: November 2011 Issue 1

TCT/SAJ/IT/1111/001


Thomas Cook Tours • Registered Office: PO Box 5, 12 Coningsby Road, Peterborough PE3 8XP

Registered in England No. 960252


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