Waleed Mohammed Kamel El Said Helal104Amin Mostafa St,from mohamed askr st, el Zahraa st,

Eastern Ain Shams ,Cairo , Egypt+202-24267956 +20103868402

wmk4267956@hotmail.com

- Seeking to find a suitable chance to join the real-life work and proof my talents in the fields of ERP consultation Implementer & Presales

Career ObjectivesCareer Objectives-Get an excellent level in the field of Business Solutions ERP. -Master different types of Business Solutions ERP studies -Work in a friendly and motivated environment that helps me to develop my skills.

Employment historyEmployment history1. ERP Consultant AX 2009 From 06/2010 To date

Compact http://www.Compact.com.eg Job Description: - professional services (implementation – Training –

Documentation).ERP diagnostics

- perform presales activities: such as client need assessment, presentations, demos, POCs, technical proposals

- Perform After-sales activities: such as solution delivery project management, installation, implementation, customization, training, technical support…

2. Business Solutions Consultant (GP – AX 2009 - BI ) From 12/08 To 06/2010At MEGACOM http://www.megacom-int.com

Projects: partners electronics 3E – EL RASHEDY EL MEZAN Job Description: - Professional services (implementation – Training –

Documentation).ERP diagnostics

- perform presales activities: such as client need assessment, presentations, demos, POCs, technical proposals

- Perform After-sales activities: such as solution delivery project management,  installation,  implementation, customization, training, technical support…

- Work closely with clients and partners technical teams to achieve assigned objectives. 

3. Trainee From Jan07 to Dec08At Fujitsu MCIT Training on Microsoft Dynamics™ Great Plains 10.0 Projects: WEMAA Courier Service

4. Sales & Call Centre Manager From Dec07 – Nov08At AlMoasher for Stock Market Services (Al Awael Company)www.al-moasher.net

Job Description: -Controlling in bound and out bound calls by managing IVR configuration system.

-Making call scenario, call process and work cycle in call centre-Make customization to CRM (ACT CRM)-Developing training plans for senior & junior team members. -Monitoring and develop action plan for each team member-Evaluating team performance.-Use all acquired skills from Speed Send training to maintain the professional customer service handling

- Ensures efficient day-to-day operations of the call center through constant monitoring of CSR performance, proper functioning of equipment, seating arrangement and system availability.

- Ensures that all call center members comply with department customer satisfaction standards and SLA.

5. Senior Customer Care From 09/06-12/07 At Al Awael (IT House) www.alawael-it.com

Job Description: -Responsible for client’s kick off meeting to plan for the system and the process and collect data for making customization for the software.

-Coordinating and planning projects with the manager Cairo Head office, and the others branches.

- Taking the proper actions to solve technical issues with the Technical department.

- Preparing reports concerning customers' complaints.-Preparing reports concerning the business flow inside the department.

- Improving the performance to gain customer satisfaction. -Conducting customer training courses.

6. Customer Service Coordinator From 07/03-09/06 At Ministry of State for administrative developmentJob Description: -Handling governmental customers complains.-Handling the customers’ database.

7. Technical support From 07/01-09/06 At Golden Gate for computer services Job Description: - Technical support for computer components.-Handling customers' inquires efficiently.

Certifications Certifications for reference :  https://mcp.microsoft.com/authenticate/validatemcp.aspxTranscript ID: 810893Access Code: wmk4267956

CategoryTraining center

Certifications

ERPMicrosoft DynamicsAX 2009

NEW Horizon

1. Microsoft Dynamics AX 2009Trade & Logistics

2. Microsoft Dynamics AX 2009Production

3. Microsoft Dynamics AX 2009Master planning

4. Microsoft Dynamics AX 2009Project accounting

Microsoft Egypt

5. Microsoft Dynamics AXProduction process Industries

ERPMicrosoft DynamicsGreat plains

Fujitsu Training Centre

6. Microsoft Certified Business Management Solutions Professional 

a. Applications for Microsoft Dynamics™ GP 10.0i. Microsoft Dynamics GP  Financialsii. Microsoft Dynamics GP  Inventory &

Order Processingiii. Microsoft Dynamics GP  Report Writeriv. Microsoft Dynamics GP  project series v. Microsoft Business Solutions - Great

Plains  Manufacturing Applicationsvi. Microsoft Business Solutions - Great

Plains  field service implementation

7. Microsoft Certified Business Management Solutions Professional 

a. Installation & Configuration for Microsoft Dynamics™ GP 10.0i. Microsoft Dynamics GP  Installation &

Configurationii. Microsoft Dynamics™ GP Modifier with

VBA

8. Microsoft Certified Technology Specialist SQL Server 2005

a. TS: Microsoft® SQL Server™ 2005 - Implementation and Maintenance            

9. Microsoft Certified IT Professional ( Database Administrator - Database Developer)

a. Designing and Optimizing Data Access by Using Microsoft® SQL Server™ 2005

b. Designing Database Solutions by Using Microsoft® SQL Server™ 2005

c. Designing a Database Server Infrastructure by Using Microsoft® SQL Server™ 2005

d. Optimizing and Maintaining a Database Administration Solution by Using Microsoft® SQL Server™ 2005

10. Modern advanced accounting 11. Accounting information systems  (AIS)12. Enterprise Resources Planning (ERP

Business intelligent (BI)

ICS-ITComplete - QLIKVIEW (Developer) www.qlikview.com - QLIKVIEW (Professional )

Business courses

Fujitsu Training Centre

Plan your own DevelopingUnderstanding leadership Project management Persuading with numbers Giving presentationsReport writingWorking in TeamCustomer ServicesStarting the SalesCreating your sales plan

Business courses

Bedaya Foundation For Developing Human Resource

Communication skills - time management -7 Habits - Emotional intelligent - Creative thinking

IT SIT Skills

Category DetailsDatabase Microsoft SQL Server® 2000 & 2005

Microsoft accessPlatforms MS-DOS 6.22

Microsoft Windows® operating systems from 3.11 to latest windows. Microsoft Windows Server 2003®.

Networks Capability of building & administrating a server(s) handling all the services, ensuring the stability & the flexibility at the same time.

Wire and wireless networks infrastructure Microsoft Internet Information Service® (IIS Server) Microsoft Internet Security and Acceleration Server® (ISA Server)

Hard ware

IBM x Series Servers. Configure DSL routers including firewall configuration. Configure and secure wireless Access Pointes.

Microsoft products

Microsoft Office XP, 2003 and 2007 Symantec PC Anywhere, Net Support, Remote Assistance MS-Project 2007 MS-Visio 2007

CRM CRM (ACT 2008 a system analyst for CRM

Graphics Adobe Photoshop9, Adobe Premiere 5.5 and other programs

Soft SkillsSoft Skills - Strong planning, organizational and task prioritizing skills - Diplomacy and flexibility - Problem solving - Good communication skills

Language Skills: Language Skills: Arabic Native

English Fluent (speak, read and write).

French Beginner (level 3) AT LCSE

Personal data Personal data Gender: MaleDate of Birth: 9th February 1980Place of Birth: Cairo, Egypt.

Nationality: EgyptianReligion: Muslim Martial statues: marriedIdentify card no: 1 04851Military service: completed.

EducationEducation-Bachelor "Faculty of Education and arts" May 2001.

Ain - Shams University “Faculty of Education”. English department

Hard WorkerHard WorkerNote: - I'd like to join your respective institute to increase my experience, and feel that I can add value to your respective teamwork.

Many thanks Waleed Helal

Hint: If you have any further questions, please do not hesitate to call or email me.