ERP Complaints RegisterS No Title Department

1 New ERP Installation Technicals Old ERP Installation Technical3 Old ERP Problem Technical

4 User Login Issue ERP/EP IT HelpdeskIT HelpdeskIT HelpdeskTechnicalTechnicalTechnical

5 User Creation Technical6 User Rights For Accessing EP/ERP Technical7 Technical

8 Delegation Setup Technical9 Leave/Expense/PR Workflow Issues Technical

10 Expense/Travel Request Issues TechnicalTechnicalTechnicalTechnicalTechnicalTechnicalFunctionalTechnicalFunctionalTechnicalTechnical

11 PR/PO Issues TechnicalFunctionalTechnicalFunctionalFunctional

Access For On Raising Leave/Expense/PR on behalf of others

11 PR/PO Issues

FunctionalFunctionalFunctionalFunctionalFunctionalTechnicalFunctional

12 HR/Payroll Issues Functional

13 Leave Request Issues TechnicalTechnicalTechnical

TechnicalTechnicalTechnicalTechnicalTechnicalTechnical

14 Asset Tracking Issue Functional15 Item Issues Functional

16 General Ledger Issue Functional17 Journal Voucher(JV) Uploading Functional18 Asset Coding Issues Functional19 Opex Budgetary Control Functional

20 Invoice Creation Issues Functional21 Sales Order Issues Functional22 Inventory Issues Functional23 Bank Recede Journal Problem Functional24 Bank Payment Journal Problem Functional25 Paymement Voucher Problem Functional

ERP Complaints RegisterReason/Problem Primary Engineer

Manizha PaimanManizha Paiman

Service Down Issue Ahmad Shoaib Shirdel

Network IssueUser Access IssueNetwork Issue IT HelpdeskUser password expiration IT HelpdeskUser locked problem IT HelpdeskUser session time out Ahmad Shoaib ShirdelUser authontication for HTTP/HTTPS Manizha PaimanBrowser issue Manizha Paiman

Ahmad Shoaib ShirdelAhmad Shoaib Shirdel

Manizha Paiman

Ahmad Shoaib ShirdelReporting hirarchical expiration Manizha PaimanWorkflow steps are not displaying Ahmad Shoaib ShirdelPosition is not founding Manizha PaimanApproval notification not received through ERP Ahmad Shoaib ShirdelApprover Group access Manizha PaimanRequest is assiged to different person Manizha PaimanApprover user relationship mapping Manizha PaimanI can't generate leave request Manizha PaimanPR Budget Allocation Issue Khalid BandawalRequest for change/Reject for Approved WorkFlow Ahmad Shoaib ShirdelWrong Category Selected in Expense/Leave/PR Manizha PaimanTotal nights/days/amount not calculated for travel expense Manizha PaimanTravel request not attached with expense request or wrong selectedManizha PaimanExpense request currency wrongly selected Ghiasuddin TajwalCan't View/upload doc attachements Manizha PaimanUser Mapped with wrong Employee ID Ahmad Shoaib ShirdelBudget Allocation Issue Khalid BandawalEvent/Travel start date end date wrong selection and loading probl Manizha PaimanWrong accomodation selected by emloyee in expense request Mohammad Nabi BaderyCreating multiple request of the same type request at the same tim Manizha PaimanSubmit button not displaying Manizha PaimanPR/PO cancelation Ahmad Shoaib ShirdelPosting PO issue Mohammad Nabi BaderySubmit button not displaying Manizha PaimanPO warehouse (Department updation in PO in case missing) Manizha PaimanGRN Creation/Modification Issue Mohammad Nabi Badery

Holding items in PO Manizha PaimanCost center updation Mohammad Nabi BaderyItem dimention wrong selection in PO Mohammad Nabi BaderyUser not selecting Mandatory fields Manizha PaimanWrong amount of custom duty posted Mohammad Nabi BaderyMultiple PR Record deletion Manizha PaimanPO vender name updation Manizha PaimanNot able to stop/start salary Khalid Bandawal

Wrong Increment/decrement entry made by HR TeamPayroll Report Creation for a GroupEnd date updation in employement informationSalary slip not generating Salary slip not displaying data in fieldsBank name not displaying for INT FTT - AUB group Removing old records for the employees from payrollRemoving employees from bank transfer whom got advance salaryBasic salary and suplementary not displaying Bank alfalah currency not displayingEmployee remuneration issueBank reconcilation for monthly payrollJVs(journal vouchers) showing in AFN instead of USDApproved leave cancelation Manizha PaimanTravel details are not appearing in EP Ghiasuddin TajwalSubmit/Action button not displaying Manizha Paiman

Manizha PaimanLeave multiple Time Assiged to Manager Manizha PaimanDate clander not apearing in leave request EP form Ghiasuddin TajwalLeave status showing different states Ghiasuddin TajwalPerdiem amount calculation error Ghiasuddin TajwalR&R calculation error Ghiasuddin Tajwal

Mohammad Nabi BaderyLocation name updation Mohammad Nabi Badery

Item configuration issueItem size issueItem name issueItem name not displaying when printing PRItem combination issueItems on hold issueItems unit conversion

Mohammad Nabi BaderyMohammad Nabi BaderyMohammad Nabi BaderyMohammad Nabi Badery

Leave Rejected due to unsufficient documents provided or due to any change

Mohammad Nabi BaderyMohammad Nabi BaderyMohammad Nabi BaderyMohammad Nabi BaderyMohammad Nabi BaderyMohammad Nabi Badery

Secondary Engineer Problem Nature Assigned ToAhmad Shoaib Shirdel User Created Issue MasomaAhmad Shoaib Shirdel User Created Issue MasomaManizha Paiman System Issue Masoma

System Issue/User Created Issue MasomaUser Created Issue MasomaSystem Issue/User Created Issue MasomaUser Created Issue MasomaUser Created Issue Masoma

Manizha Paiman System Issue/User Created Issue MasomaAhmad Shoaib Shirdel User Created Issue MasomaAhmad Shoaib Shirdel User Created Issue Masoma

User Created IssueUser Created Issue

Ahmad Shoaib Shirdel User Created Issue

User Created IssueAhmad Shoaib Shirdel System IssueAhmad Shoaib Shirdel System IssueAhmad Shoaib Shirdel System Issue

System IssueAhmad Shoaib Shirdel System IssueAhmad Shoaib Shirdel System IssueAhmad Shoaib Shirdel System Issue

System IssueMohammad Nabi Badery System Issue

System IssueAhmad Shoaib Shirdel User Created IssueAhmad Shoaib Shirdel System IssueAhmad Shoaib Shirdel User Created Issue

User Created IssueAhmad Shoaib Shirdel System IssueManizha Paiman System IssueMohammad Nabi Badery System IssueAhmad Shoaib Shirdel User created IssueKhalid Bandawal User Created IssueAhmad Shoaib Shirdel User Created IssueGhiasuddin Tajwal System Issue

User Created IssueKhalid Bandawal System IssueAhmad Shoaib Shirdel System IssueMohammad Nabi Badery User Created IssueKhalid Bandawal User Created Issue/System Issue

Mohammad Nabi Badery System IssueKhalid Bandawal System IssueKhalid Bandawal User Creation Issue

User Creation IssueKhalid BandawalAhmad Shoaib Shirdel User Created IssueMohammad Nabi Badery User Created IssueMohammad Nabi Badery

Ahmad Shoaib Shirdel User Creation IssueSystem Issue

Ghiasuddin Tajwal System Issue

Ghiasuddin Tajwal User Creation Issue/System IssueGhiasuddin Tajwal System Issue

System IssueSystem IssueSystem IssueSystem Issue

Khalid BandawalKhalid Bandawal

Khalid BandawalKhalid BandawalKhalid BandawalKhalid Bandawal

Khalid BandawalKhalid BandawalKhalid BandawalKhalid BandawalKhalid BandawalKhalid Bandawal

Documentation

Manizha: To be completed by 29/08/13

Manizha: To be completed by 10/09/13

Manizha: To be completed by 10/09/13

Manizha: To be completed by 10/09/13Manizha: To be completed by 10/09/13Manizha: To be completed by 10/09/13Manizha: To be completed by 10/09/13