Work Unit Operations Analysis Tool This tool is designed to help you identify available workshops and on-line courses to consider as you are using the Professional Development Worksheet to develop your Action Plan.

Work Unit Operations Competency Statements Corresponding Courses

Effective Hiring 1, 2, 3, 4, 5

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Position Descriptions (on-line)

Position Descriptions and Hiring Procedures

Effective Hiring Practices (on-line)

Hiring Supervisors: Strategies for New Employee Success (on-line)

Effective Decision Making 6, 7, 8, 9

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Designs for Effective Decision Making

Time Management

Goal Setting

Organizational Alignment and Culture (on-line)

Problem-Solving for Supervisors (on-line)

Delegating for Success

10 11, 12, 13, 14

□ Effective Delegation

Managing Conflict 15, 16, 17, 18

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Conflict Management Skills in the Workplace

Interpersonal Communication Skills

Bridging the Gap: The Multigenerational Workforce

Developing Cultural Competence in the Workplace

Managing Difficult Behaviors as a Supervisor

Discipline 19, 20, 21, 22, 23

□ Progressive Discipline

Work Unit Operations Analysis Tool Employee & Organizational DevelopmentPage 1 of 5 - rev. 5/5/2023 Human Resources

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Coaching

Assertiveness Training

Goal Setting

Designs for Effective Decision Making

Interpersonal Communication Skills

Problem-Solving for Supervisors (on-line)

Positive Management of Performance Problems (on-line)

Organization and Efficiency 24, 25, 26

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Managing Your Time

7 Habits of Highly Effective People

Microsoft Excel 2013 – Essentials

Microsoft Excel 2013 – Intermediate

Microsoft Excel 2013 – Advanced Functions

Microsoft Project 2013 - Essentials

Microsoft Outlook 2013 – Essentials

Microsoft Outlook 2013 – Calendars and Taking Outlook to Task

Microsoft Outlook 2013 – Managing Mail and Contacts

Organization and Efficiency (on-line)

Retention of State Records (on-line)

TAMU File Management (on-line)

Fundamentals of Managing Departmental Records (on-line)

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Effective Hiring (Statements 1, 2, 3, 4, 5)

Do you know who your HR Liaison is? Where do you go to for assistance when you are hiring a new employee? What standards do you follow when you complete a hiring matrix? What paperwork do you need to retain for records? Hiring is an essential skill to any supervisor’s job. The following workshops will give you the foundations you need to make sure your position descriptions define the skills you are looking for, your postings are effective and you have the skills to hire the right person for the job:

Position Descriptions (on-line Train Traq # 11008)Position Descriptions and ProceduresEffective Hiring Practices (on-line Train Traq # 2111264)Problem-Solving for Supervisors (on-line Train Traq # 1007)Hiring Supervisors: Strategies for New Employee Success (on-line Train Traq # 2112304 )

Effective Decision Making (Statements 6, 7, 8, 9)

What is your department’s mission and vision? How does that coincide with the mission and vision at Texas A&M University? Are you confident in your ability to make good decisions that have positive outcomes for the organization? Supervisors are faced with complex issues on a regular basis that requires effective decision making skills. The decisions made do not only need to be effective but need to connect to organizational goals and objectives. The following workshops will help you to follow an effective decision-making process, manage time and priorities to ensure goals are met and set effective goals for yourself and your employees:

Designs for Effective Decision MakingTime ManagementGoal SettingOrganizational Alignment and Culture (on-line Train Traq # 2111172)Problem-Solving for Supervisors (on-line Train Traq # 1007)

Delegating for Success (Statements 10, 12, 13, 14)

Do you delegate tasks to employees only because they have the necessary skills, or do you look at delegation as an opportunity to build on the existing skills of your employees? Master delegators are able to recognize which tasks need to be delegated and whom to delegate those tasks to. Many different factors come together when deciding the appropriate delegation of work tasks. The following workshop will give you foundational skills in delegation and help you pair the right task with the right employee at the right time:

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Effective Delegation

Managing Conflict (Statements 15, 16, 17, 18)

Managing conflict can be one of the most uncomfortable, difficult and emotionally taxing responsibilities of a supervisor. We often confront conflict by trying to fix the symptoms of the conflict. Effective supervisors know that in order to truly deal with conflicts you have to get to the root of the problem. These supervisors are also able to utilize their available resources when conflicts need a higher level of intervention. The following workshops will aid you in recognizing the root causes of conflict and give you the confidence necessary to address these sensitive situations so that you can move your team past the conflict to more productive behaviors:

Conflict Management Skills in the WorkplaceInterpersonal Communication SkillsBridging the Gap – The Multigenerational WorkforceDeveloping Cultural Competence in the WorkplaceManaging Difficult Behaviors as a Supervisor

Discipline (Statements 19, 20, 21, 22, 23)

How do you know when you have a performance issue or a discipline issue? Do you utilize fair and ethical practices when handling disciplinary actions? Can your documentation stand up under investigation or in court? The disciplinary process is complex, but when used appropriately can actually lead to more productive and efficient employees. Disciplinary actions should not be seen as a way to get rid of an employee but as a means to help that employee develop behaviors that will make him or her a valuable asset to your team. The following workshops will help you recognize when you have a disciplinary problem. They will also give you the confidence to address that problem and involve the employee in the problem solving process to help change the unwanted behavior:

Progressive DisciplineCoachingAssertiveness TrainingGoal SettingDesigns for Effective Decision MakingInterpersonal Communication SkillsProblem-Solving for Supervisors (on-line Train Traq # 1007)Positive Management of Performance Problems (on-line Train Traq # 1004)

Organization and Efficiency (Statements 24, 25, 26)

Work Unit Operations Analysis Tool Employee & Organizational DevelopmentPage 4 of 5 - rev. 5/5/2023 Human Resources

Effective organization and time management skills are crucial when you manage a work unit. In some instances it may even seem that you do not have the time necessary to get organized. Failure to appropriately use your time and organize your work leads to undue stress and a decrease in productivity for yourself and your team. However, if you take the time to develop good practices and utilize the technology available, you will find you have more time during your work day. The following workshops will help you determine how you manage your time, teach you time management techniques, and introduce you to technology that will give you the skills to be a highly organized and efficient supervisor:

Managing Your Time7 Habits of Highly Effective PeopleMicrosoft Excel 2013 – EssentialsMicrosoft Excel 2013 – IntermediateMicrosoft Excel 2013 – Advanced FunctionsMicrosoft Project 2013 - EssentialsMicrosoft Outlook 2013 - EssentialsMicrosoft Outlook 2013 – Calendars and Taking Outlook to TaskMicrosoft Outlook 2013 – Managing Mail and ContactsOrganization and Efficiency (on-line Train Traq # 2111495)Fundamentals of Managing Departmental Records (on-line Train Traq 2111143)Retention of State Records (on-line Train Traq # 11015)TAMU File Management (on-line Train Traq # 2111142)

Work Unit Operations Analysis Tool Employee & Organizational DevelopmentPage 5 of 5 - rev. 5/5/2023 Human Resources