Enterprise DevOps: Crossing the Great Divide with DevOps Training

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Enterprise DevOps:Crossing the Great Divide with DevOps Training


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Products & Solutions Marketing, ITpreneurs

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President of ITSM Academy

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Why DevOps?


The IT Challenge Today

Increase IT Service Quality

Control Costs and Risks

Go

Faster

Business/IT

Integration

Do More with Less


IT’s Great Divide

Dev

wants

change

Ops

wants

stabilityWALL

OF

CONFUSION

InnovationGovernance, Risk and

Compliance


What does the business want?

What are the dangers? Extreme

Focus on

Stability

Extreme

Focus

on Change

c. All of the above

Dev and Ops must build a bridge across the great divide by identifying common practices that will

improve time to market without sacrificing quality. Those practices form the basis for DevOps.


What is DevOps? • Responds to accelerated demand for quality software products and services

• Acknowledges the interdependence of IT functions and the need for shared

accountabilities

• Recognizes the need for cultural improvements

• Supports and leverages agile, lean and IT service management (ITSM) practices

• Encourages the use of automation

DevOps is a cultural and professional movement that stresses communication, collaboration

and integration between software developers and IT operations professionals.


The history of DevOps

2009 2010 2011 2012 2013

Velocity 2009 - John Allspaw (Flickr)

“10+ Deploys Per Day: Dev and Ops

Cooperation”

Patrick Debois

creates first DevOps

Days

Velocity 2011

Jon Jenkins (Amazon)

“Velocity Culture”

Gene Kim publishes

The Phoenix Project

The video history of DevOps is available on YouTube, simply search for “The (Short) History of Devops”

https://www.youtube.com/watch?v=o7-IuYS0iSE


CULTURE

Automation

Measurement

Sharing

More than anything else, DevOps is a cultural movement based on human and technical

interactions to improve relationships and results.

DevOps values - CAMS


•There is no single body of DevOps knowledge

•DevOps is built upon the integration of

–Organizational and cultural change

–Automation

–Agile, Lean and ITSM

–The Theory of Constraints

–The Three Ways (The Phoenix Project)

DevOps Practices


DevOps Addresses

Business Needs


Who is doing DevOps?

Web Pioneers• Amazon

• Netflix

• Etsy

• Facebook

• Google

• Twitter

• Pinterest

Academia• Portland State University

• Seton Hill University

• Kansas State University

Financial Institutions• BNY Mellon

• Bank of America

• World Bank

Retailers• Target

• The Gap

• Nordstrom

• REI

• Macy’s

Insurance companies• Nationwide

• Travelers


Results so far:

DevOps increases agility and stability

•Organizations are more agile

–Code is shipped 30 times faster

–Deployments are completed 8000 times faster

Source: 2013 State of DevOps Report – Puppet Labs and IT Revolution Press

• Services are more reliable

– There are 50% fewer failures

– Service is restored 12 times faster

Organizations that implemented DevOps practices were up to five times more likely to be high performing.


DevOps Business Value (1/2)

• Increased agility

• Increased stability

• Increased responsiveness

• Increased volume and speed of changes

• Reduced time to deliver customer value

• Reduced time to obtain and respond to customer feedback

Source: 2014 State of DevOps Report – Puppet Labs, IT Revolution Press and ThoughtWorks


•Balanced quality, cost and speed

•Improved customer experience

•Increased customer satisfaction

•Increased employee satisfaction

•Improved governance

•Improved ability to innovate

Source: 2014 State of DevOps Report – Puppet Labs, IT Revolution Press and ThoughtWorks

DevOps Business Value (2/2)


Isn’t This How It’s Supposed to Be?

De

vOp

s

What’s

missing?

BusinessDevOps

Speed – Productivity – Quality


Go-To-Market

Strategies


What is driving interest in DevOps?

● Use of agile software development practices and methodologies

● Demand from business stakeholders for an increased rate of production

releases

● Wide availability of virtualized and cloud infrastructure from internal and

external providers

● Increased use of data center automation and configuration management

tools


Why is DevOps training important?

Enterprise IT does not yet understand how to adapt DevOps to a more

traditional IT environment.

DevOps training will

–Codify emerging DevOps best practices

–Provide more structured and tangible guidance

–Create awareness and a desire for more knowledge

–Create shared vocabularies and practices

–Begin to instill a DevOps culture

–Build on Agile, Lean and ITSM


The 4 hour DevOps Overview Course is an easy entry into DevOps training

and aligns with other courses in your portfolio.

● Training strategies can include

● Awareness sessions (virtual or live)

● As a value add before or after other training courses

● As an opportunity to add or increase training courses for Agile, Lean, ITIL

or Agile Service Management

○ As a motivator for upcoming certification training

Certification training is imminent with the introduction of the DevOps

Foundation course. The DevOps scheme will grow as best practices and

roles continue to emerge.

Training strategies


Get Started


What are your biggest challenges?

How is IT enabling your ability to overcome those challenges?

Are IT projects being delivered on time? Services being updated in a

timely manner?

If not, what do you see as the main constraint that prevents this from

happening?

How would you rate the relationship between your Dev and Ops

teams

(including suppliers)?

Engage: Five Questions to Ask Your Customers


•Upcoming courses

–DevOps Foundation Training

–Bridge IT Simulation

–Agile Service Management Certification

•The DevOps scheme will grow organically as it adapts to market interest and

demand

Follow-on Courses


Want to learn more about DevOps?

• 2013 State of DevOps Report – Puppet Labs

and IT Revolution Press

• 2014 State of DevOps Report – Puppet

Labs, IT Revolution Press, ThoughtWorks

• The Phoenix Project. G. Kim, et al, IT

Revolution Press, 2013

• DevOps Gaining Mainstream Traction:

http://devops.com/features/survey-

devops-gaining-mainstream-traction-

today/

Websites

www.devops.com

www.campdevops.com

www.devopsdays.org

www.itrevolution.com

www.itsmprofessor.net

www.jayneexplains.com

www.puppetlabs.com

www.myitsmacademy.com

DevOps best practices will evolve through a

community of practice.

Articles and Publications

http://www.devopsdays.org/



http://www.itrevolution.com/

http://www.itsmprofessor.net/

http://www.jayneexplains.com/

http://www.puppetlabs.com/

http://www.myitsmacademy.com/


How to Start?


How You Can Get Started 1/2

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How You Can Get Started - 2/2

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Corjan Bast

Products & Solutions Marketing

ITpreneurs | Rotterdam | The Netherlands

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Enterprise DevOps: Crossing the Great Divide with DevOps Training

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Transcript of Enterprise DevOps: Crossing the Great Divide with DevOps Training