Sharpen customer experience_focus_with_employee_engagement
ITIL, Business Analysis and the Enterprise Requirements Hierarchy
Talent Analytics
HPIT 2010 - Mind the Gap
NILF 2014: Deciphering the 5 generation of digital workers and customers: R “Ray” Wang, Constellation Research, Inc
Visualising the user experience
Employee engagement the key to organizational
Employee Engagement: Research Report
Customer Experience Metrics - Beyond Philosophy
Conociendo y entendiendo a tu cliente mediante monitoreo, analíticos y big data
IBM Portal: Building better citizen services, lowering the cost of service to the customer, partners & your employees.
"The Challenger Sale" Challenge
