Enhancing.notetextlec Veit
Transcript of Enhancing.notetextlec Veit
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Chapter 8
Enhancing Relationships
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Communication Principles
Be aware of
your
communication
Appropriately
adapt your
message toothers
Effectively use
and
interpret verbalmessages
Listen and
respond
thoughtfully toothersEffectively use
and
interpret
nonverbal
messages
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Enhancing Relationships
The Importance of Friendship
The Importance of Family
The Importance ofColleagues
Stages of Relationship Development
Managing InterpersonalC
onflict
Chapter 8: Enhancing Relationships
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The Importance of Friendship
Friendship Over the Years
childhood
adolescent
peer relationships are the
most important social
influence on our behavior
adult
elderly and friendships
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Enhancing Friendships
Awareness of Yourself
We Use Communication To Initiate,
Develop, Deepen And Maintain Friendships
Listening And Responding Are Critical
Learn To Adapt
Chapter 8: Enhancing Relationships
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The Importance of Family
Changing Nature of Family
Enhancing FamilyRelationships
discover who we are in families
earliest lessons about verbal and nonverbalcommunication
family relationships are built upon trust
family relationships involve adaptation
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The Importance ofC
olleagues On the Job Communication
communication skills are highly valued
Enhancing Workplace Relationships
uncertainty reduction
verbal and nonverbal communication skills listening and responding
adaptation is critical to successful coworkerrelationships
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Stages of Interpersonal Relationships
Relational Development Proceeds inDiscernable Stages
IPC is Affected by the Stage of theRelationship
IPC Facilitates Movement Between theVarious Stages
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Elevator Model
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Relational Escalation Pre-Interaction Awareness
Initiation
Exploration
Intensification
Intimacy
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Relational De-Escalation Turmoil or Stagnation
De-Intensification
Individualization
Separation
Post-Interaction
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Mild
DifferenceDisagreement Dispute Campaign Litigation Fight
The Struggle Spectrum
Managing Interpersonal Conflict
IP conflict is a struggle that occurs whentwo people cannot agree on a way to meettheir needs.
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How
Conflict Functions in Relationships
Chapter 8: Enhancing Relationships
Conflict Is Normal
Constructive Conflict
suggest areas of change
revitalize the relationship
Destructive Conflict
dismantles relationships
lack of flexibility is the hallmark
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ConflictInvolves Power
Chapter 8: Enhancing Relationships
Interpersonal power means the ability to
influence another in the direction we desire.
Power and Relationships
complementary symmetrical
parallel
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Assertive and Aggressive
Communication
Assertive communication takes the
listeners feelings and rights into account;aggressive communication does not.
To assert yourself is to let yourcommunication partner know that his or her
behavior is infringing on your rights.
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Styles ofManagingC
onflict
Chapter 8: Enhancing Relationships
Nonconfrontational
placating
distracting
computing
withdrawing
giving in
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Styles of Managing ConflictChapter 8: Enhancing Relationships
Confrontational
control
win/lose philosophy
Cooperative conflict is not a game
conflict is a set of problems to be solved
Nonconfrontational
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Conflict Management Skills
Chapter 8: Enhancing Relationships
Manage Emotions
Manage Information
Manage Goals
Manage the Problem