End to End Transaction Management with BMC solutions-1 - End...CICS1 SQL PLAN1 DPL to PROG2 CICS2...
Transcript of End to End Transaction Management with BMC solutions-1 - End...CICS1 SQL PLAN1 DPL to PROG2 CICS2...
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End to End Transaction Management Bringing the two world together
Eric Maanen
Software Consultant
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Abstract
› Do you wonder why one renegade transaction can cost you thousands of Euros without breaching your SLA agreements? Nonsensical, isn't it?
› Find out how you can look into that transaction that went sour.
– Follow business services across all of the technical systems and sub-systems at a transaction level,
– Identify the components responsible for business slowdowns or outages, and
– Determine and correct the root cause of transaction problems.
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The Problem
› SLA’s are typically expressed in term such as:
– A percentile of work to be completed in the specified amount of time
– Or an average response time
– An example: WLM in z/OS
• And WLM is not End-to-End
› From a SLA Reporting standpoint
– What if the one transaction that the “Prime Minister” does for his banking takes 30 seconds all of a sudden
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The Problem
› Real-time Alarms are also typically expressed in term such as:
– Response time, mostly average over a short interval, for transaction as seen within a sub-system does not exceed a threshold
› From a Real-time Alarm Standpoint
– Again, what if the one transaction that the “Prime Minister” does for his banking take 30 seconds all of a sudden
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What we need is to look beyond technology monitoring to provide the end user’s point
of view of application performance
The Need
93%
Network
Web Server
J2EE Server
MQ Server
Oracle
CICS
Siebel
Business Service
Available, Performing Unavailable or Slow
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The Need
› Customer Reality: Transaction Management Remains a Challenge1
– Leading challenges to transaction management are “lost transactions” and “determining the cause of poor performance”
– Most companies have a need to measure end-to-end service availability from the user’s perspective (68%)
– Few companies measure end-to-end service availability (37%)
– Over 50% cite the “lack of appropriate tools” as the limiting factor to managing transactions
– Companies believe transaction management must span mainframe anddistributed environments
1 Ziff-Davis, Enterprise Transaction Management Survey, December 2005 – Survey sample: 1,190
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The Need
› As one customer puts it
– “We need to investigate slow downs that last roughly 30 seconds to a minutes where response time is elongated to 0.5 seconds!”
– “When the VP’s ask for this we have to look in CICS, DB2, IMS and MQ logs and traces in order to follow where a given ‘business transaction’ went and how the time was spent”
– “It is not easy as we are the people who manage systems/subsystems and we have little knowledge about what makes-up a ‘business transaction”
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The Idea!
› For the purpose of integrity processing, the z/OS system/subsystems maintain UOR/UOW information for application
› Exploit this information to automatically correlate UOR/UOW in order to derive what is a ‘business transaction’
› UOR/UOW information is already collected in our various monitors
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CICS
DB2
IMS
MQ
WAS
3270
Web
Batch
TSO
CTG
How it worksA day in the life of a transaction
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How it worksSample Flow for illustration
MVI
CAS
DB21
MVCICS
PASMVDB2
PAS
MVLOG
STC
MVTA
PAS
MVI
CAS
DB22
MVCICS
PASMVDB2
PAS
MVLOG
STCMVTA
PAS
CICS1
SQL PLAN1
DPL to PROG2
CICS2
SQL PLAN2TRN1 CSMI
UOR4UOR3
UOR2UOR1
SYNCPOINT
And
End
MVTA
Log
MVTA
Log
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Sample UsageIn CICS an end-user invoke transaction MCB1
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Sample UsagePerform some query
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Sample UsageEventually result of the query is return
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Sample Usage
› How would you know
– If any, which other CICS transaction makes-up this ‘business transaction’
– If any, which other IMS transaction makes-up this ‘business transaction’
– If any, which DB2 Subsystem Tables could have been involved involved
– If any, which WebSphere MQSeries queues could have been involved
› With a little bit of…..
– You don’t need to know nor worry about what makes-up a ‘business transaction’
– You are called upon to investigate and you know it happened in the morning and luckily you know it originated from a CICS transaction MCB1
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Sample Usage - Interface 3270Starting an Analysis
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Sample Usage - Interface 3270 Specify some search criteria
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Sample Usage - Interface 3270 That morning we see that 5 MCB1 were executed
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Sample Usage - Interface 3270 Let’s look at that 16 seconds one
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Sample Usage - Interface 3270 Let’s look at what else made up that transaction
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Sample Usage - Interface 3270 Let’s get the detail
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Sample Usage - Interface 3270 Let’s get the Response Time Component
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Sample Usage - Interface 3270 Let’s zoom-in the Communication Data
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Sample Usage - Interface 3270 Waiting for user input…
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Sample Usage – Web Interface We know it is transaction TALL sometime…
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Sample Usage – Web InterfaceExpand on 2 instances in CICS
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Sample Usage – Web Interface Correlate the component
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Sample Usage – Web Interface The component of the ‘business transaction’
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Sample Usage – Web Interface The component of the ‘business transaction’
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Sample Usage – Web Interface The topology of the ‘business transaction’
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Next Steps at the Enterprise Wide level
› Tracking transaction flows at the enterprise level
› Additional z/OS support
– Integration with WebSphere for Application Server
– Provide for CICS Transaction Gateway, IMS Connect and DB2 Connect
› captures MQ related transaction flows when they enter z/OS
– For MQ applications following ‘best practices’ where MQ MSGIDs are unique, answer to important questions can be done:
• A CICS task executes MQPUT to a Queue for which an IMS trigger is defined
• Question: What IMS transaction ran and how well did it perform?
› does not capture MQ related flows before they enter z/OS
– From where did the initial MQ request originate in the distributed environment and how well did application processes associated with it perform
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Java API
C API
CICS API
COM/.NET API
Introducing QNami! by MQSoftware
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Introducing QNami! by MQSoftware
– Transaction Monitoring
– Transaction Tracking
– Business Performance Monitoring
• Quantitative
• Qualitative
– Business Process Measurements
– SLA Monitoring and Reporting
– Business Payload Monitoring and Reporting
– Business Service Monitoring
– Performance and Availability Monitoring
– Event Correlation and Management based on Payload Contents and Transaction Timeouts or Failures
– Real-time User Defined Dashboards
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Application Flow Diagram
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End-to-End Business Transaction
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WASWAS WMBWMB
CICSCICS
DB2DB2
IMSIMS
WMQ WMQ
Linux AIX
z/OS
Business Application Support Virtual Team
MV
Sample Business Application:Insurance Policy Purchase
Architectural view of data flow for
Insurance Policy Purchase business
application
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Sample Business Application:Insurance Policy Purchase
WASWAS WMBWMB
CICSCICS
DB2DB2
IMSIMS
WMQ WMQ
Linux AIX
z/OS
Txn 1 Start
Txn 1 End
Life is good!
Business Application Support Virtual Team
Everything is running with no problems. Virtual team members can concentrate on other
value producing activities
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Sample Business Application:Insurance Policy Purchase
WASWAS WMBWMB
CICSCICS
DB2DB2
IMSIMS
WMQ WMQ
Linux AIX
z/OS
Txn 1 Start
Business Application Support Virtual Team
Q Nami! operations console
showing the status of individual
transactions
Q Nami! operations console
showing the status of individual
transactions
Q Nami! drill-down to
performance and availability
metrics for WMB
Q Nami! drill-down to
performance and availability
metrics for WMB
Analyze specific node in WMB
execution group to optimize
response times
Analyze specific node in WMB
execution group to optimize
response times
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Sample Business Application:Insurance Policy Purchase
WASWAS WMBWMB
CICSCICS
DB2DB2
IMSIMS
WMQ WMQ
Linux AIX
z/OS
Txn 1 Start
Business Application Support Virtual Team
Q Nami! operations console
showing the status of individual
transactions
Q Nami! operations console
showing the status of individual
transactions
Q Nami! drill-down to business
service views for insurance policy
purchase business application
Q Nami! drill-down to business
service views for insurance policy
purchase business application
Analyze specific interactions of
mainframe components through
MVTA
Analyze specific interactions of
mainframe components through
MVTA
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Thank You!