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Enabling Government to Empower People
An Overview of the NeGP
Sridevi AyaluriProject Manager
Political Mandate
Administrative Reforms
“….. e-Governance will be promoted on a massive scale. ….”
Upgrade the quality of governance by vastly improved delivery of government services in G2C & G2B domains
e-Governance is part of Government’s National Common Minimum Programme (NCMP)
Digital Content in e-India: Key Challenges
• 1.2 billion population
• 22 major Indian languages
• 80% Indians speak and understand one of these
• More than 95% Indian websites are in English language
– Approx 5% speaks English
– Hardly any content rich portal in local language
• Lack of tool to tap vast pool of indigenous knowledge
What can ICT do?
• It can flatten the world!
• Reach out to all
• Create an Information Rich society
• Transform people and society
Did You Know? My Space, with 200 million registered users could be 5th largest nation
Bermuda is the # 1 ranked country in Broadband penetration
31 billion Google searches every month against 2.7 billion in 2006
Total number of SMS sent and received daily exceeds the population of our planet
Years to reach a market audience of 50 million:
Radio – 38 years; TV – 13 years;
Internet – 4 Years; iPod – 3 years;
Facebook – 2 years.
Number of Internet Devices:
1984 – 1000; 1992 – 1000,000; 2008 – 1000,000,000.
What does this mean?
• We are living in exponential times.
• Information and Knowledge essential for Development
• Access, Sharing and Dissemination of Information is critical for empowerment of all
• ICT is the tool and enabler for the process
What is required?
• Creation of appropriate Digital Content
• Enable delivery of citizen services
– Ensure intended benefits reach those targeted
– Capture the needs of the people / stakeholders
– Spark the Imagination / Innovation of developer
How to address the requirement
In
frastr
uctu
re &
Access
Aw
are
ness o
n T
ech
nolo
gy
& A
pp
licati
on
s
Reliab
le C
itiz
en
Cen
tric
Serv
ices (
G2B
, G
2C
)
NeGP Vision
All Government services
Accessible to the common man In his locality, throughout his life
through a One-stop-shop (integrated service delivery)Ensuring efficiency, transparency & reliability
at affordable costs
To meet the basic needs of the common man
NATIONAL e-GOVERNANCE PLAN (NeGP)
• Launched in May, 2006 to improve public service delivery
• NeGP Includes :
– 27 Mission Mode Projects (MMPs)
– Core infrastructure components - Service Centres, Data
Centres and Wide Area Networks
• Web enabled delivery of services & service levels
• Process re-engineering, change management and project
management
Centralized Initiative - Decentralized Implementation :
emphasis on PPP
Size and Complexity
LandRecords
RoadTransport
Police
LandRegn
TreasuriesComrlTaxes
Agriculture
Gram Pts
Munici palities
EmploymentExchanges
CivilSupplies
Education
IncomeTax
PassportVisaMCA21
Insurance
Banking
NationalIDCentral
ExcisePensions
GIS
Common ServiceCentres
Gatewaye-Procure
e-Office
eBiz
EDIe-Courts
IndiaPortal
CorePolicies
Resource Requirement Over Rs 33,000 cr
Size of NeGP
• 20 GOI Depts• 30 States / UTs• 360 Depts @ States• 500 implementation agencies• 2 lakh sites• 70,000 man-years of effort
Integrated Projects
Central Govt. Projects
State Govt. Projects
e-District
MMPs- Mission Mode Projects
Integrated Projects1. e-BIZ2. EDI 3. India Portal4. EG Gateway 5. e-Courts6. e-Office7. e-Procurement
State Govts 1. Agriculture2. Land Records3. Transport4. Treasuries5. Commercial Taxes6. Gram Panchayats7. Municipalities8. Registration9. Police10.Employment
Exchange11.e-District
Central Govt1. Income Tax2. Central Excise 3. Passports/Visa &
Immigration
4. MCA 215. National ID6. Pensions7. Central Excise
Industry Initiative8. Banking9. Insurance
States can add more 4-5 State specific Projects
During 2006-2007
All States in the Country initiated the process to develop State specific
eGovernment Roadmaps and Capacity Building Roadmaps
NeGP Program FrameworkBringing Government closer to the Citizen
GOIAgencies
StateAgencies
Service Providers
Home PCs
IntegratedService Centres
Mobile
Kiosks
Citizens
Businesses
eIndiaInfrastructure
Cyber Cafes
PaymentGateway
Security Infra.SWANs/ NICNET
Data Centers
3 infrastructure pillars
CORE & SUPPORT INFRASTRUCTURE
• Common Service Centres (CSC)
– More than100,000 tele-centers in 600,000 villages.
– Broad band internet enabled connectivity
– Implementation through PPP
• State Wide Area Network (SWAN)
– Secured network for Government work
– Connecting State HQs ,District HQs, Blocks HQs
– Minimum 2 Mbps Broadband Connectivity
CORE & SUPPORT INFRASTRUCTURE
• State Data Centres (SDC) – State of art Data Centers at each of 35 States/UTs
– Housing all applications and databases
– e-Delivery of G2G, G2C and G2B services
– State Portals, State Service Delivery Gateways
• Capacity Building Scheme (CBS) – Recruiting 400 Professional from market
– Constituting State e – Mission Teams ( SeMTs)
– E- Governance roadmaps and Programme Management
Block/Taluk
Villages
SWAN- State Wide Area Network Connectivity
State HQ
MIT ( National SWAN backbone)
Community Center
Horizontal Offices
Horizontal Offices- Census- Health- Land Records- Power disti etc.
India
State/UT HQ(35)
District HQs(600+)
CSCs(100,000)
2Mbps
WLAN
Services – e Forms, e Learning, Weather, Communication, Commodities market
District HQs 2Mbps
2Mbps 2Mbps
SDC - State Data Center
State Data Centre is a critical Digital Nerve System (DNS) for delivery of G2C, G2G & G2B services that would provide shared infrastructure and consolidation of data for the departments at the State level.
State Data Centre
• key-supporting element of e-Government Initiatives• provides better operations & management control minimizes overall cost of Data Management , IT Management, Deployment and other costs.
• acts as a mediator and convergence point between open
unsecured public domain and sensitive government environment.
• centralized computers/Servers will be used to host multiple applications.
DIT has formulated the Guidelines to provide Technical and Financial assistance to the States for
setting up State Data Centre
CSC – Common Service Centre
When fully implemented, it will bring paradigm shift in Service Delivery for Rural Citizen
Most Important Support e-Gov Infrastructure in NeGP
To create a low cost vehicle for Government institutions so that easy, direct and cost-effective delivery of e-Governance services to the rural citizen be possible
Deployment Pattern of CSCs
• So the scheme intends to cover 40% of GPs or otherwise 1 CSC per 6 villages
• One Block has appx 40 GPs• So One Block may have 16 CSCs.
638000+ Villages6000+ Blocks600+ Districts2,37,000+ GPs1,00,000 CSCs in GPs
Agriculture
Animal Husbandry
Citizen Services
Health
EducationLand / PropertyEmploymentSocial WelfareUtility ServicesBusinessPanchayatConsumer WelfareEnvironmentTourism & TransportEntertainment Services
Over 15 Categories of Services
& Over 100 Services
• Common Services Centre to support multi-service-delivery.
• Mix of all government & private services needed by the local community
• Data, Voice and Video services
• Regulatory & Developmental services
• Content primarily in the local language.
CSCs – Service Offerings
Various Category of Services
• Government– Electoral list, – Old age pension list– Widow pension list– Small savings accounts– Village Panchayat Accounts/Data-
entry,etc.
Category 1: Business Process Outsourcing (BPO)
(Contd…)
Various Category of Services
Private– Rural surveys, – Data compilation & entry for –
Red Cross, WHO, UNICEF,USAID, Corporate
Category 1: Business Process Outsourcing (BPO)
(Contd…)
• Computer training• Language-English• Teacher’s training• Modern Farming methods• Vocational courses
Category 2: Education
(Contd…)
Various Category of Services
Category 3: e-Governance
• Inclusion of a particular service depends upon the support and willingness of the local administration.
• Services would be uniform across all districts in a particular State.
(Contd…)
Various Category of Services
Category 4: CorporateUtilizing the Common Services Centre
network to either strengthen or complement the distribution channel of a Corporate’s rural marketing efforts. Several partnerships are possible.– Consumable Goods– Agri Products– Micro Irrigation Products– Insurance
(Contd…)
Various Category of Services
Category 5 : Local Services
• Employment Exchange• Railway / Bus Reservation• Telephone Cards• Tourist Information and related
services
Various Category of Services
• VLE (Village Level Entrepreneur) to set up, operate CSC
• SCA (Service Centre Agency) to select, support VLEs, establish no. of CSCs
• State designated implementation agency to interface with SCAs, monitor SCAs/VLEs
• DIT to manage the project nationwide through a National Level Service Agency (NLSA)
3-tier implementation structure
VLE may not have requisite technical, managerial, financial, commercial competencies to run CSC unaided – hence SCA
Recommended NeGP Service Benchmarks
Category of Service Benchmarked Service Levels
Information
Information Availability / Dissemination
Online and Through service centres Updated every 7 days; Changes updated within 1 working day
Availability of Forms100% forms available; Online & Through service centres Changes updated within 1 working day
Submission of ApplicationOnline & through service centres Changes updated within 1 working day
Delivery of
Services
Transaction (w/o verification)(Registration / Certificate / Approvals)
Online, through Payment Gateway<1 working days, through Banks / Service centres
Transaction (requiring personnel interface / verification of documents)
Through service centres < 5 working days
Transaction (requiring personal interface / field verifications)
Through service centres < 10 working days
Service
Centres
Service Centres – Department or Third Party
- Online Connectivity (Web Based)- 99.9% Uptime- Urban Areas, within 5-10 sq. kms- Services within 15 minutes
Monitoring
Tracking of Application /Grievance Redressal System (including consideration for Right To Information)
- Online, Instant Acknowledgement / Reference No.- Response Time < 1 working days- Redressal of Complaint < 7 working days- Monitoring Module
e-District : Highlights
• Districts are the primary delivery channel for the Government Administration and delivery of large number of services
• Significant improvement in delivery of Government services by integrating other e-Governance initiatives by different departments (Land records, Property Registration, Agriculture, Passport, Police etc.)
• Establishing a Multi-Disciplinary center for information accessibility for capacity building of the district administrative processes
• Formulation of strategies for creating a Central data repository at the district level
Need for eDistrict
• Implementation of an efficient electronic workflow system for reduction of workload
• Fast processing of public cases/appeals/grievances dissemination of information
• Ensuring longevity of the data / protection from damage
• To create an efficient delivery mechanism
• To provide an efficient monitoring tool for Government schemes, planned developmental activities and on going activities
Project Objectives
• Issue of Certificates (Domicile, Caste, Birth …..)
• Pensions (Old age, Widow, Handicap …..)
• Revenue Court (Case listing, Case adjournment …)
• Govt. dues and recovery as part of land record
• Public Distribution System (Ration card related services..)
• RTI including Grievance redressal (Application, tracking …)
Core Services Category
A maximum of 10 services Categories are envisaged to be taken up at State level. 6 core service categories are given below the remaining 4 can be selected at the State level
Overview of the e-district Application - Illustrative
Delivery Channels
Other Delivery points
Common Service Centres
Front end
· Public Grievance Redressal· Electricity Bills Payment
· Issue of Ration Cards· Work flow automation· Computerization of Birth/Death
Certificates· Computerization of Domicile
certificate/ Caste Certification · Monitoring of the Rural
Employment Guarantee Scheme
· Computerization of Old Age pension
· Employees Database for collect orate officials
· Monitoring of Revenue Court Cases
· Issue of revenue recovery Certificates
Middleware
Health
Registration
Police
Agriculture
Transport
Rural Development
Land Records
Other Department Applications
Back-end Digitization and delivery
E-District Application
Citizens
Online
SWAN
Internet
Go vern
men
t Ga
t ewa y
State Data Center
Governance Structures
National eGov Council (PM)
National Apex Committee (CS)
Empowered Committees
OfMinistries
Council of CIOs( IT Secretaries
of States)
PMU - NISG
DIT
PeMT
GOI
State eGov Council (CM)
State Apex Committee (CS)
PeMT
SeMT
DIT
Sta
tes
Program Management
Project Management
State eGov Council (CM)
State Apex Committee (CS)
Departmental Committee
SeMT
DIT
DeMT
State Government
State e-Governance Council
State e-Gov Council to provide leadership and vision for the State e-Governance Plan
Advisory Council to be preferably headed by the top political leadership of the State
Members of the Council to consist of eminent people from the industry / state
State eGov Council (CM)
State Apex Committee (CS)
Departmental Committee
SeMT
DIT
DeMT
State Government
State Apex Committee
State Apex Committee to provide strategy to achieve policy direction and oversee the State e-Governance program & ensure inter - departmental
co-ordination
Chief Secretary Chairman
Secretary (IT) / Secretary (e-Governance) or any other Secretary
Member Convener
Secretary (Finance) Member
Secretary (Planning) Member
Secretary (Administrative Reforms) Member
Secretary (Personnel) Member
Representatives of departments taking up e-Governance projects under SeGP
Members
Domain / Technical experts Members or special InviteesIndicative
State eGov Council (CM)
State Apex Committee (CS)
Empowered Committee ofDepartment
SeMT
DIT
DeMT
State Government
Role of SeMTSeMT would do the groundwork for :Providing an overall
o Directiono Standardization and o Consistency
Resolve all issues pertaining to :o Interdependencieso Overlapso Conflictso Standardso Overarching architecture,
Securityo Legal aspects, etc.
Assist PeMT in accessing external competencies
SeMT Within Govt. : 30-50% SeMT Outside Govt. : 50-70%
Domain Expertise
State eGov Council (CM)
State Apex Committee (CS)
Empowered Committee ofDepartment
SeMT
DIT
DeMT
State Government
Role of PeMT Project Development
Project proposal preparation Financial sustainability
Manage Project Implementation BPR Software Hardware Networking Quality assurance Change management Data entry
Operation & Maintenance
Assistance from
External Agency
Assistance from SEMT Envisaged
Domain Expertise
PeMT : Around 50% PeMT : Around 50%
State Nodal Agency
• SeMT shall be under the administrative control of
State government through a Nodal Agency for its
regular functions and day-to-day operations.
• Nodal Agency would be responsible to handle the Capacity Building fund for SeMT
• It would be responsible for initiating and implementing capacity building including services like selections, contracting of external agencies and administrative support to SeMT
NeGP Cabinet approval envisages centralized planning and decentralized implementation.
This will involve formulation of:
–A Core Scope Document;
–Preparation of Detailed Project Report by the
Concerned State Department; and
– Involvement of State Departments / local
Government bodies in project implementation
NeGP State Sector MMPs Context
Key Challenges
Managerial and Technological
Implementation of projects in a ”mission mode” – clearly
defined Goals, Timelines and Responsibilities.
Program management at State level with consistent
strategies for Cost optimization and Integration.
Standardization and Consistency across initiatives, and
Have an opportunity and flexibility to drive the plan
The most pervasive issue
PeopleCapacity Building
Conceptualization Stage• Vision, Objectives• Services & Outcomes• DPR
Design Stage• Process Re-engineering • Architecture• Business Model
Implementation Stage• Project Management• Development & Testing• Change Management
Post- Implementation Stage• SLA Management• Assessment• Enhancement
ROAD MAP
Infrastructure deployment
SWAN, CSC & SDC
Commissioning of State Service Delivery Gateways & State Portals
Capacity Building scheme implementation and formation of SeMTs
Dedicated Division for National e-Governance Plan
State MMPs scheme preparation , design & development and
implementation
Application deployment
Roll-out of e-Services
Year 2009 -10
Year 2010 -11
Enabling Government to Empower People
e-Governance is a Journey
and not a destination…
Thank You