EMOTIONS & MOODS

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Transcript of EMOTIONS & MOODS

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Emotions are intense feelings that are firected at someone or something . They are reactive to a person . One tends to his or her emotions when he or she is happy about something or afraid of something .

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Moods are feelings that tend to be less intense and are often not directed at a person at a person or event .Moods have long lasting effect

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Difference between Emotions & Moods

Emotions1. Emotions are caused by specific event 2. Emotions last for shorter duration usually few seconds . 3.Emotions are usually accompanied by facial expressions . 4.Emotions are specific in nature.

Moods1. Cause of moods is often general or unclear . 2. Moods lasts for longer durations usually hours or days . 3. Moods are not usually accompanied by any facial expressions . 4. Moods are general in nature

5. Emotions are action oriented i.e. they lead us to take an action immediately

5.Moods are not so action oriented rather they make u think before taking an action.

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While not universally accepted, there appear to be six basic emotions: 1. Anger 2. Fear 3. Sadness 4. Happiness 5. Disgust 6. Surprise

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All other emotions are subsumed under these six May even be placed in a spectrum of emotion:Happiness surprise fear sadness anger - disgust

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Emotions cannot be neutral. Emotions (markers) are grouped into general mood states. Mood states affect perception and therefore perceived reality.

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Positive mood is a dimension of mood consisting of positive expressions such as excitement , self-assurance & cheerfulnessat the high end and boredom & tiredness at the low end . Negative Mood is a dimension consisting of nervousness , stress and anxiety at a high end and relaxation and calmness at the low end.

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Rationality & emotions are in conflict with one another i.e. if we show our emotions we tend to be irrational. We must have the ability to experience emotions to be rational because our emotions provide important information about how we understand the world around us . It is also said that displaying emotions such as sadness to the extent of crying is very toxic to one's career and therefore emotions are critical to rational thinking .

Therefore we can say that.Expressing emotions publicly may be damaging to social status Emotions are critical to rational decision-making Emotions help us understand the world around us

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Emotions help to humans to solve problems Emotions helps to motivate people in engaging them in actions that are important for survival. Emotions whether positive or negative do serve some useful purpose.

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Negative emotions such as anger also serve some purpose such as anger may sometimes help us to protect our rights when we think they are being violated.

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Similarly , positive emotions also have some purpose like for example an employee who finds a customer nice & corporative may provide him better customer service.

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PERSONALITY

Most people have built-in tendencies to experience certain moods and emotions more frequently then others and therefore people differ in how intensely they experience the same emotion.

Day of the week and Time of the dayPeople are found more happy in the weekends. People also differ according to the time of the day whether morning or evening .

However most of us follow same pattern . Levels of positive effect tend to peak between walking and sleeping . Negative effect however shows little fluctuations throughout the day

WeatherMany people think that their mood is tied to the weather .However it is suggested that weather has little effect on mood . It was also concluded that people do not report a better mood on bright and sunny days or bad moods on dark and rainy days .Illusory correlation which occurs when people associate two events but in reality there is no connection explains why people tend to think nice weather improves there mood.

StressStress affects emotions and moods .For example students have higher level of fear before exam, but their fear vanishes once the exam is over . As it is said that even the constant low level stressful events has a potential to cause workers to experience an increasing level of strain Such increasing levls of stress can lead to negative emotions and moods

Social ActivitiesSocial activities increase positive mood and have lesser effect on negative moods. Also the people in the social interactions tend to be in good moods. Also the social activity being performed matters , its also suggested that physical and informal activities are more associated with positive moods than as to formal or mental activities .

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Sleep

Sleep quality does affect mood. People like undergraduates or adult workers tend to get more tired and angry if they dont get proper sleep. Less sleep of previous night make people less alert , irritable and unsatisfied .

ExerciseExercises may help to put you In a positive mood specially those facing depressions otherwise this does not strongly effect ones moods or emotions .

AgeEmotional experience tends to improve as we get older i.e. we experience fewer negative moods .

GenderIt is believed that women tend to be more emotional then men but its is also that women can hold on to her emotions for more longer then men .Women feel

emotions more intensely, have longer-lasting moods, and express emotions more frequently than do men .

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A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.

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Emotional dissonanceInconsistencies between the emotions we feel and the emotions we project.

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Types of EmotionsFelt EmotionsAn individuals actual emotions

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Displayed Emotions

Emotions that are organizationally required and considered appropriate in a given job

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The theory demonstrates that: Employees react emotionally to things that happened them at work and this influences their job performance and satisfaction

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Individual response reflects emotions and mood cycles. Current and past emotions affect job satisfaction. Emotional fluctuations create variations in job satisfaction and performance. Both negative and positive emotions can distract workers and reduce job performance.

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A persons ability to:Be self-awarex Recognizing own emotions when experienced

Detect emotions in others Manage emotional cues and information` `

EI plays an important role in job performance EI is controversial and not wholly acceptedCase for EI:x Intuitive appeal; predicts criteria that matter; is biologicallybased.

Case against EI:x Too vague a concept; cant be measured; its validity is suspect.

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Emotions and SelectionEmotions affect employee effectiveness.

Decision MakingEmotions are an important part of the decision-making process in organizations.

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CreativityPositive mood increases creativity.

MotivationEmotional commitment to work and high motivation are strongly linked.

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LeadershipEmotions are important to acceptance of messages from organizational leaders.

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Interpersonal ConflictConflict in the workplace and individual emotions are strongly intertwined.

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NegotiationEmotions can impair negotiations.

Customer ServicesEmotions affect service quality delivered to customers which, in turn, affects customer relationships.

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Job AttitudesCan carry over to home

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Deviant Workplace BehaviorsNegative emotions lead to employee deviance (actions that violate norms and threaten the organization).

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Do people experience emotions equally?No. Culture can determine type, frequency, and depth of experienced emotions

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Do people interpret emotions the same way?Yes. Negative emotions are seen as undesirable and positive emotions are desirable However, value of each emotion varies across cultures

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Do norms of emotional expression vary?Yes. Some cultures have a bias against emotional expression; others demand some display of emotion How the emotions are expressed may make interpretation outside of ones culture difficult

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Moods are more general than emotions and less contextual Emotions and moods impact all areas of OB Managers cannot and should not attempt to completely control the emotions of their employees Managers must not ignore the emotions of their co-workers and employees Behavior predictions will be less accurate if emotions are not taken into account

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